Users Voice for Buntypetproducts

7% users rated Terrible
5% users rated Poor
2% users rated Average
4% users rated Very Good
82% users rated Excellent
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Buntypetproducts Overall rating
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Quality

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Review article published on: 25 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.1 2.8 3.6 5 1 4
Nov 2022 4.1 2 4.4 1 1 4.2
Dec 2022 5 5 5 5 5 5
Jan 2023 4 5 4.1 4.9 1.5 4.1
Mar 2023 4.9 1.8 5 3 5 5
Line Chart for Rating of peer stores

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Detailed Buntypetproducts Review by

Introduction

Bunty Pet Products is a UK-based online retailer of pet supplies, offering everything from dog beds and cat scratchers to bird cages and hamster wheels. Their mission is to provide high-quality, affordable pet products that cater to the needs of pets of all sizes and breeds.

Pros and Cons

Pros:
  • Wide range of pet products available
  • Competitive pricing
  • Free delivery on orders over £35
  • Quick and easy checkout process
Cons:
  • Limited selection of premium brands
  • No live chat support
  • Return policy could be more flexible

User Experience

Bunty Pet Products website is designed with user-friendliness in mind. The homepage offers easy navigation to all product categories, making it simple to find what you need. Product descriptions are clear and detailed, with multiple images showcasing different features. The checkout process is quick and hassle-free, and users can create an account to speed up the process for future orders.

Pricing and Value for Money

Bunty Pet Products offers pet supplies at a range of price points, from budget-friendly basics to high-end luxury items. The prices are generally competitive, and the company offers free delivery on orders over £35. While they may lack some of the premium brands offered by other pet retailers, Bunty Pet Products still provides excellent value for money across their product range.

Alternatives

Some solid alternatives to Bunty Pet Products include Amazon UK, Zooplus, and Pets at Home. These retailers offer a wider selection of pet products, including premium brands, and often have sales and discounts that can save you even more money.

Customer Service

Bunty Pet Products has a helpful customer service team available via email or phone during business hours. While live chat support is not currently available, customers can expect a prompt response to their queries. The company also offers a short FAQ section to address common questions.

Product Quality and Selection

Bunty Pet Products has carefully selected a variety of pet products to meet the needs of pets of all sizes and types. While they may not offer as many premium brands as other retailers, their product selection is nonetheless impressive, featuring items such as dog beds, carriers, and toys, as well as cat trees, scratchers, and litter boxes.

Website Usability

The website is easy to use, with clearly labeled navigation menus and search bars. Users can quickly find the products they need and add them to their cart, with minimal clicks or distractions. The website is also mobile responsive, meaning it looks great and functions well on all devices.

Returns and Exchanges

Bunty Pet Products allows for returns within 14 days of receipt, as long as the item is unused and in its original packaging. Customers will need to cover the cost of return shipping, and should contact customer service to initiate the process.

Promotions and Discounts

Bunty Pet Products offers a range of seasonal promotions and discounts, including sales on specific product categories and discounts for new customers. Customers can also sign up for the company newsletter to receive updates on new products and special deals.

Reputation

Bunty Pet Products has built up a solid reputation for providing affordable pet products with good quality across the UK. The company has received positive feedback from customers for their prompt delivery service, helpful customer support, and affordable prices.

Payment Options

Bunty Pet Products accepts payment via major credit and debit cards, including Visa and Mastercard. Customers can also choose to pay via PayPal for added convenience and security.

Loyalty Programs

Bunty Pet Products does not currently offer a loyalty program, but customers can still save money by taking advantage of promotions and discounts.

Customer Reviews

Bunty Pet Products has received positive reviews on Trustpilot, with an average rating of 4.3 out of 5. Customers praise the company for their affordability, speedy delivery, and quality products.

Community Involvement

Bunty Pet Products has not been vocal about their community involvement. However, as an online retailer that deals with caring for pets, the company has likely positively impacted the pet-owning community by providing high-quality products at affordable prices.

Shipping and Costs

Bunty Pet Products offers free delivery on orders over £35, with delivery times ranging from 2-5 business days. For orders under £35, delivery costs are calculated at checkout based on the weight and value of the order. International shipping is available for an additional fee, which is calculated at checkout.

Buntypetproducts Recent User Reviews

User Rating

5 stars

95

4 stars

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Reviewer Name: GillieB

Review Submission Date: 2023-01-09

Review Title: Great dog beds
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Review Description: Love your dog beds as do my dogs. Great beds, comfortable and hard wearing. Lovely colours and easily cleaned.

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Reviewer Name: Paul Brown

Review Submission Date: 2023-01-05

Review Title: Bought a pet bed to try out
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Review Description: Bought a pet bed to try out, my 2 dogs and my cat would queue up to get on it, so had to buy another, both delivered quickly, excellent quality, I've bought loads of beds in the past, but none have been loved more than these, all my pets absolutely love them! Buy your pet one today!

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Reviewer Name: Kelly

Review Submission Date: 2023-01-05

Review Title: Excellent service and goods
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Review Description: Excellent service and goods. Always buy from here. Good quality products

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Reviewer Name: JRC

Review Submission Date: 2023-01-01

Review Title: Great quality product from great firm
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Review Description: Would have been free delivery but needed quickly for son’s visit with his dogs over Christmas. Paid for next day delivery, excellent service. The new dog basket (bought for my son’s 2 dogs to sleep/lie in together whilst visiting) was a huge success. Put their own blanket in, in the hope they would settle, familiar smell, worked a treat. The basket can be wiped or hovered if required, very pleased with it.

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Reviewer Name: Archie

Review Submission Date: 2023-01-01

Review Title: Dog bed arrived nice and early before…
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Review Description: Dog bed arrived nice and early before Xmas. No problems. Yet to see how long the bed lasts!

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Reviewer Name: Jennifer Hall

Review Submission Date: 2023-01-01

Review Title: The bed arrived safely in very good…
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Review Description: The bed arrived safely in very good time and is high quality. Unfortunately, the recipient is not happy! Millie, the 14+ year old Golden Retriever will not lay in it at all, so sadly a wasted purchase for us.

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Reviewer Name: KT

Review Submission Date: 2022-12-18

Review Title: Great product - would recommend
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Review Description: Slight delay on delivery due to ongoing postal issues, but our 2 Cosy Couch Mattress dog beds arrived and are great. Really good quality and our 2 labs love them. We ordered medium beds as advised and they’re perfect. I contacted Bunty due to delay in delivery and they were responsive and helpful.

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Reviewer Name: Samantha Anne Longhurst

Review Submission Date: 2022-12-09

Review Title: Fabulous product and great service
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Review Description: Ordered a dog bed and it took a little while to come but I must say the customer service is brilliant and they kept me informed all the way along.The bed arrived and our Charlie loves it. Good quality and great value.Will defo order again.

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Reviewer Name: Chris

Review Submission Date: 2022-12-04

Review Title: Could do better
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Review Description: Dog bed isn’t as good as the photo as the side walls are very flimsy. That said the base is really well padded and our dog seems to like snuggling in.Delivery procedures need looking at as nearly two weeks to wait for an online purchase is probably the worst I have ever experienced as well as the slow response from the company.

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Reviewer Name: n willoughby

Review Submission Date: 2022-12-02

Review Title: Not bad
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Review Description: Delivery was a bit slow - they use evri so that could be why!Bed is good but could be slightly thinker, we've put a thick blanket over the top which has helped give it a bit more padding.