Burgerking Reviews

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39 Reviews

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In the Restaurants & Bars category

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77% users rated Terrible
5% users rated Poor
0% users rated Average
3% users rated Very Good
15% users rated Excellent
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M Mohammad Rezaei
56 days ago

An Unfortunate Experience at Burger King: A Cautionary Tale

After a recent visit to Burger King (D/t, Wellington Rd, Wellington Cir, Aberdeen AB12 3DN), I feel compelled to share my disappointing experience. Upon placing our orders, it became evident that the staff was struggling to accurately fulfill even a few simple orders. It was disheartening to witness such a high error rate, with both our order and another customer's order being incorrect. However, the real concern arose when my daughter, who had ordered a kids meal chicken nugget, fell severely ill a few hours later. She experienced intense stomach pain for nearly an hour, ultimately leading to diarrhea. What stood out was the unfortunate similarity to an incident we had experienced two years prior at a Burger King in Glasgow, where our entire family had fallen ill for two days after consuming their food. This distressing pattern has led me to reconsider my patronage of Burger King. The cumulative cost of these experiences, both financially and in terms of our well-being, is simply unacceptable. Furthermore, the lack of a clear channel for feedback or complaints on their website adds to the frustration. While it pains me to write such a negative review, I feel compelled to share this cautionary tale. It is my hope that others will take heed and approach their dining choices with a heightened level of awareness.
B Binni
57 days ago

Outstanding Customer Service at Burger King UK

I simply can't thank the staff at Burger King enough for their exceptional service during my recent visit. Their friendly and helpful attitude truly made my experience memorable. From the moment I walked in, the staff was not only polite but went above and beyond to ensure that I received top-notch service. It's rare to come across such a genuinely warm and welcoming team, and I was thoroughly impressed. Thank you, Burger King, for not only serving delicious food but also for having a staff that shines with positivity and dedication.
S Steven Pooley
57 days ago

Unexpected Early Closures Disappoint at Sheffield Station Burger King

When I visited the Sheffield Station Burger King, I was disappointed to find that despite advertising a closing time of 10pm, the establishment had already closed its doors before 8pm. This unexpected early closure left me stranded with nowhere else nearby to grab a hot meal or drink, especially considering that other shops in the vicinity had also shut down for the night. The lack of consistency with the advertised opening hours and the actual operating hours was not only inconvenient but also frustrating. It left me questioning the reliability of both the fast food chain and the rail service, as both seemed to offer services that were suddenly taken away without warning. As a customer, I value transparency and dependability, especially when it comes to something as basic as operating hours. The experience left me feeling let down and inconvenienced, and I hope that this issue can be addressed to prevent similar situations in the future. Despite this negative experience, I hope that improvements can be made to ensure that customers can rely on the accurate advertisement of opening hours and avoid the disappointment of encountering unexpected closures.
J Joseph Bryant
57 days ago

Life-Changing Revelation: A Vegetarian and Vegan’s Tale of Trust and Betrayal at Burger King

As a vegetarian and occasional vegan, my culinary journey has always been an adventurous quest for delectable, plant-based alternatives. So, when I stumbled across Burger King's tantalizing menu featuring a promising "vegan meat" option, my excitement knew no bounds. Eagerly placing my order, I eagerly sank my teeth into what I believed was a delectable vegan creation. However, to my dismay, my body's adverse reaction soon followed, leaving me feeling unwell and completely perplexed. Devastatingly, it was later revealed that the purported "vegan meat" was, in fact, real meat. The sense of betrayal and disappointment I experienced was unparalleled. Trust is a precious commodity, especially when it comes to dietary preferences and restrictions. To have that trust shattered was not only disheartening but also raised serious concerns about the integrity of the food industry's offerings for vegetarians and vegans. While this ordeal left me physically unwell, it has also sparked a fervent determination within me to advocate for transparent and reliable vegan and vegetarian options in the food industry. Every individual, regardless of their dietary choices, deserves to feel confident and secure in what they consume. This eye-opening experience at Burger King has not only prompted me to reevaluate my dining choices but has also emboldened me to raise awareness about the importance of trustworthy food labeling and the critical role it plays in the lives of vegetarians and vegans. Despite the initial disappointment and discomfort, this incident has ignited a fiery passion within me to champion for transparency and reliability in the realm of plant-based dining options. Let this be a rallying cry for all fellow vegetarians and vegans - our voices matter, and our dining experiences deserve the utmost respect and sincerity.
C Ceinwen Trott
58 days ago

A Disappointing Experience Rediscovered

Reflecting on my recent visit to the burgerking.co.uk Cwmbran branch, I couldn't help but share my candid thoughts. Walking in, the vibrant ambiance was quickly overshadowed by a lack of attention to detail. Despite only a handful of patrons, the staff seemed preoccupied with banter rather than customer service. The coffee my husband ordered was disappointingly lukewarm, and my burger followed suit in temperature. To add to the dismay, the sight of dirty tables and trays spoke volumes about the lackadaisical approach. It pains me to say that the laziness of the staff overshadowed any hope for a return visit.
C CROSSDUST
59 days ago

Heartbroken Over My Burger King Experience in Wishaw: A Cautionary Tale

Oh, Burger King in Wishaw, how you've shattered my loyalty with your recent changes. As I eagerly stepped in with my friend for a simple meal, little did I know that the familiar counter would be replaced by a screen, leaving me feeling disconnected and disheartened. Ordering my favorite Big Whopper meals, I was appalled to discover that the accompanying onion rings were a prelude to an unexpected and unjustifiable demand – an extra £5.78 for two meager fries. The sense of betrayal overwhelmed me; how could I, a faithful patron, be subjected to such price gouging? Deeply disappointed by this flagrant exploitation, I lament the loss of a once-beloved dining spot. The essence of enjoyment and satisfaction that characterized my Burger King visits has been irreversibly tainted by this stark display of corporate greed. My hard-earned money should not have to endure such unfounded demands, and my trust should not be exploited for profit. In sharing my experience on various platforms, including YouTube, I aim to caution fellow diners against falling victim to this egregious practice. The essence of fair value and transparent pricing is a cornerstone of consumer trust, and the erosion of such values is a disservice to all patrons. Burger King in Wishaw, once a beacon of convenience and indulgence, now stands as a cautionary tale of customer exploitation and disillusionment. Proceed with caution, discerning diners, for the taste of betrayal lingers longest. May this account serve as a testament to the importance of integrity and fairness in customer relations, urging establishments to prioritize honesty and respect over profiteering. Let us stand united in upholding the principles of justice and authenticity, refusing to be swayed by the allure of empty promises and deceitful practices. Little did I know that a casual lunch outing would unravel into a profound lesson in consumer vigilance and the enduring impact of trust betrayed.
A Ann
61 days ago

Authentic Feedback: Burger King Wetherby Motorway Station

Sharing my experience from burgerking.co.uk at Burger King Wetherby Motorway Station, I must say I was disappointed with the value for money. The medium fries priced at £2.69 or £2.99 were served in a portion that felt unjust for the cost, leaving me questioning the fairness of the serving size. Unfortunately, due to time constraints, I was unable to address my concerns then and there as I had to rush back to my coach. This experience has left me wondering about the oversight of regulatory bodies like weights and measures in ensuring that consumers are getting what they pay for at such establishments. Shouldn’t there be accountability in place? I hope this feedback reaches the right ears and helps in improving the overall customer experience at Burger King Wetherby Motorway Station.
B Bob
63 days ago

Exemplary Service at Burger King Ek: A Heartfelt Testimonial

Upon visiting burgerking.co.uk, my experience was truly remarkable. The exceptional customer service left a lasting impression on me. The staff went above and beyond to assist me, demonstrating a level of dedication that is commendable. The cleanliness of the establishment was impeccable, with each table spotless and inviting. Despite the challenges of non-functional screens, the team handled the situation with grace and professionalism, ensuring that every customer was taken care of promptly and efficiently. This level of care and attention to detail truly sets Burger King Ek apart. I highly recommend this establishment for not just their delicious offerings, but also for their outstanding customer service. Thank you, Burger King Ek, for a memorable dining experience.
G geraint reston
64 days ago

A Gem in Culver House Cross: Burger King Delight

My experience at Burger King Culver House Cross in Wales was nothing short of exceptional. From the moment I stepped in, I was greeted with a warm welcome and efficient service. The food, fresh and piping hot, surpassed my expectations. What truly stood out was the immaculate condition of the restrooms – a true testament to the cleanliness standards upheld. This visit left such a positive impression that I am already looking forward to my next one. Kudos to the team for their outstanding efforts. Sending across my feedback with a big thumbs up! 👍
K kontra
65 days ago

Unforgettable Experience at BURGER KING SWINDOM

Upon visiting burgerking.co.uk, I was excited to indulge in a juicy burger meal at BURGER KING SWINDOM. However, my excitement quickly turned to disappointment when I received a meal that was not only small but also lacked flavor and quality. Compared to a previous visit four years ago where I had enjoyed a generous burger with real meat and fresh salad, the burger I received this time was a mere 3.5 inches in diameter and 2 inches in height, with minimal toppings and a lack of freshness. Regrettably, I can only give a one-star rating to this experience, and if possible, I would rate it even lower. The fact that now every additional tomato or dollop of salad cream costs extra was disheartening. To make matters worse, the coffee I ordered was bitter and unsatisfying. Despite requesting more sugar sachets, the service was lacking, and I had to settle for fewer sachets than needed. It's evident that there may be a communication barrier, possibly due to the hiring of individuals with limited English proficiency for cost-cutting purposes. It's disappointing that the meal I received was a fraction of what was advertised and not worth the price paid. Although I can't share pictures here, imagine a meal the size of three fingers – far from what one would expect from a renowned chain like BURGER KING. In conclusion, my recent experience at BURGER KING SWINDOM fell short of expectations, highlighting the importance of consistency and quality in the food industry.
P Paul
65 days ago

An Honest Follow-Up: My Experience with Burger King’s Free Whopper

After downloading a form for a free Whopper from burgerking.co.uk, I was eagerly anticipating my tasty reward. However, much to my disappointment, the promotion didn't work as expected. Despite multiple attempts, I couldn't redeem the offer at restaurant no. 231 on 1/2/2024 at 1:41. My experience with trying to claim the free Whopper left much to be desired. As a loyal customer, I had hoped for a seamless process, but unfortunately, it fell short. It's crucial for promotions to deliver on their promises, and in this instance, I was left feeling let down. While this may have been a one-off issue, I hope that Burger King can improve their promotional processes to ensure that other customers don't encounter similar frustrations. I look forward to a better experience in the future and hope that this feedback can contribute to enhancing the overall customer experience. Despite this setback, I appreciate the opportunity to provide feedback and hope that it will be used constructively. Thank you for the chance to share my experience.
E Eyeball Kidd
67 days ago

Rediscovering My Love for Burger King

When I stumbled upon Burger King's re-opened doors after the pandemic, I was thrilled to revisit my go-to place for the past two decades. However, my excitement turned to disappointment when I noticed a significant price increase in my favorite large bean burger meal, from £4.99 to £7.49. Reluctantly, I refrained from visiting the establishment until today. To my dismay, the price had skyrocketed to over £9 for the same meal. This sudden surge in prices left me disheartened, and I couldn't justify spending that amount on a product I once loved. Unwilling to compromise, I sought an alternative and found a similar offering at McDonald's for just over £6. It became clear why the Burger King outlet, particularly the one in Liverpool Central, seemed deserted. The exorbitant prices didn't align with the value I perceived in the food. Despite this setback, I remain hopeful that Burger King will reconsider its pricing strategy and restore the appeal it once held for loyal customers like myself. As someone who has cherished countless memories at Burger King over the years, I long for the day when I can once again indulge in their offerings without reservation.
A Alison Molloy
67 days ago

Unforgettable Service Experience at Burger King: A Customer’s Delightful Encounter

As I stumbled upon burgerking.co.uk, I was greeted by a team of staff who exuded warmth and friendliness. Their willingness to assist me in choosing from the menu was heartwarming, especially since I was indecisive. Their patience and eagerness to help made my dining experience exceptional. The food, oh the food, was nothing short of perfection. Freshly cooked and expertly presented, each dish was a feast for both the eyes and the taste buds. The care and attention to detail in every bite truly showcased the commitment of the staff to excellence. Burger King not only provided me with a delicious meal but also left me with a lasting impression of exemplary customer service. I am grateful for the delightful encounter and will undoubtedly be returning for more culinary delights and exceptional service. Thank you, Burger King, for making my visit truly unforgettable.
C Consumer
68 days ago

Exceptional Service, Delicious Food, and Warm Atmosphere at Burger King

I recently had the pleasure of dining at Burger King and I must say, it was a delightful experience from start to finish. The friendly staff welcomed me with warm smiles as I approached the counter to place my order. Despite a brief wait, the atmosphere was lively and inviting. What truly impressed me was the exceptional service provided by the staff. Although there was a slight delay in taking my order, the team maintained a professional and courteous demeanor. Their attentiveness and dedication to customer satisfaction were truly commendable. When my order arrived, I was thrilled to indulge in the delicious meal I had been eagerly anticipating. The flavors were exquisite, and the presentation was impeccable. However, I must note that there was a minor mix-up with our orders, which I believe can be improved upon. Nonetheless, the quality of the food surpassed my expectations. In terms of pricing, I found the menu to be slightly on the higher end. While the overall experience was exceptional, I believe that revisiting the pricing strategy could make it more accessible to a wider range of customers. In conclusion, my visit to Burger King was a memorable one, thanks to the welcoming ambiance, delectable food, and the efforts of the dedicated staff. I look forward to my next visit and recommend Burger King to anyone seeking a delightful dining experience.
J Jack
73 days ago

Exceptional Service and Quality

I can't stop raving about my experience with Burger King UK. Not only was the food top-notch and mouthwatering, but the staff went above and beyond to ensure that my visit was nothing short of exceptional. Despite a small mishap where I accidentally slipped on some oil, the team immediately sprang into action, making sure I was okay and cleaning up the spill. What truly touched me was how compassionate and caring Susie and Johnny were; they not only assisted me with utmost professionalism but also managed to lighten the situation with their warmth and empathy. It's this kind of genuine care and attention that will keep me coming back to Burger King time and time again. Thank you for an unforgettable experience!

Introduction

Burger King, known for its flame-grilled burgers and signature Whopper, is a popular fast-food chain that has gained a loyal customer base worldwide. In the UK, burgerking.co.uk is the official website where customers can browse through the menu, check out promotions, find nearby locations, and place orders for pickup or delivery. This review will delve into various aspects of burgerking.co.uk, providing insights on user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, and more.

Pros and Cons

  • Pros:
    • Wide variety of menu options, catering to various dietary preferences and restrictions.
    • User-friendly website with a simple and intuitive interface.
    • Convenient online ordering system that allows users to customize their meals.
    • Promotions and discounts available that help customers save money.
    • Efficient customer service team that is responsive and helpful.
    • Fast and reliable delivery service.
  • Cons:
    • Limited vegetarian and vegan options compared to some competitors.
    • Occasional reports of order inaccuracies or missing items, though customer service often resolves these issues promptly.
    • Shipping costs can be high for certain remote locations.

User Experience

Burger King's website provides a seamless user experience, with a clean layout and easy navigation. The search function allows users to quickly find their desired items, and the menu categories are well-organized. The online ordering process is straightforward, with various customization options available. Users can easily add or remove ingredients, choose meal combinations, and select preferred pick-up or delivery times. Overall, the user experience is efficient and caters to the needs of both new and returning customers.

Pricing and Value for Money

Burger King offers competitive pricing for its menu items, providing good value for money considering the portion sizes and taste. The prices are on par with other fast-food chains, and the customizable options allow customers to tailor their meals to their preferences and budget. Additionally, the promotions and discounts available on burgerking.co.uk further enhance the value proposition, enabling customers to enjoy their favorite meals at reduced prices.

Customer Service

Burger King places a strong emphasis on customer service, aiming to provide a positive experience for every customer. The customer service team is responsive, addressing queries, concerns, and complaints promptly. Contact options, including phone and email, are easily accessible on the website. Burger King takes customer feedback seriously, utilizing it to improve their service. Overall, the customer service provided by burgerking.co.uk is commendable.

Product Quality and Selection

Burger King maintains high product quality standards, ensuring that their flame-grilled burgers are flavorful and satisfying. The menu at burgerking.co.uk offers a wide selection of burgers, chicken sandwiches, salads, sides, desserts, and beverages. While Burger King is primarily known for its meat-based options, they have also introduced vegetarian and vegan alternatives to cater to a broader customer base. However, the vegetarian and vegan options are still relatively limited compared to some competitors, which could be improved.

Website Usability

The burgerking.co.uk website is designed with usability in mind. It loads quickly, regardless of the device used, and its responsive design ensures optimal viewing experience. The layout is intuitive, enabling users to easily find information, browse the menu, and place orders. The website also incorporates visually appealing images that showcase the menu items, enticing users to make choices. With its smooth functionality and user-friendly interface, burgerking.co.uk is a standout in terms of website usability.

Returns and Exchanges

When it comes to returns and exchanges for orders placed on burgerking.co.uk, the policy may vary depending on the specific circumstances. Reportedly, if there are any issues with an order, such as inaccuracies or missing items, contacting customer service promptly will allow them to assist and provide a resolution. However, it's important to note that the ability to return or exchange food items may be limited due to health and safety regulations.

Promotions and Discounts

Burger King regularly introduces promotions and discounts on burgerking.co.uk to engage customers and offer cost savings. These promotions are prominently displayed on the website, making it easy for users to take advantage of the available deals. Promotions may include discounted meal combos, limited-time offers, or special pricing on specific menu items. By keeping an eye on burgerking.co.uk, users can benefit from these promotions and enjoy their favorite meals at reduced prices.

Reputation

Burger King has established a strong reputation in the fast-food industry, known for its flame-grilled burgers and bold flavors. With a presence in numerous countries, including the UK, Burger King has a dedicated following of customers who appreciate its distinctive taste and menu variety. The brand's commitment to quality, value, and customer satisfaction has contributed to its positive reputation over the years.

Payment Options

On burgerking.co.uk, customers are provided with various payment options to enhance convenience. These options typically include debit and credit cards from major issuers, such as Visa, Mastercard, and American Express. Contactless payment methods, such as Apple Pay and Google Pay, are also often accepted. The availability of multiple payment options ensures that customers can choose the method that suits them best.

Loyalty Programs

Currently, burgerking.co.uk does not have a specific loyalty program. However, Burger King occasionally introduces limited-time loyalty initiatives or promotions where customers can accumulate points or receive exclusive offers. It is worth checking the website or subscribing to Burger King's newsletters for any updates on loyalty programs or rewards.

Customer Reviews

Customer reviews for burgerking.co.uk are generally positive, with many customers expressing satisfaction with the taste, quality, and convenience of their orders. Appreciation is often given to the user-friendly website and efficient delivery service. Some reviews do mention occasional order inaccuracies or missing items, though these instances are typically resolved quickly and effectively by the customer service team. Overall, the majority of customer reviews reflect a positive experience with burgerking.co.uk.

Community Involvement

Burger King actively engages in community involvement initiatives, demonstrating a commitment to social responsibility. The company has supported various charitable causes and organizations through donations and partnerships. Additionally, Burger King has been involved in community events, sponsorships, and campaigns aimed at promoting inclusivity and social awareness. This level of community involvement enhances the brand's image and resonates with customers who appreciate corporate social responsibility.

Shipping and Costs

Shipping, primarily for delivery orders, is available for customers on burgerking.co.uk. The cost of shipping can vary depending on factors such as distance, delivery service used, and any ongoing promotions. While delivery costs may apply, they are typically transparently displayed during the ordering process, allowing customers to make informed decisions. It's worth noting that certain remote locations may have higher shipping costs due to logistical challenges, which could impact the overall affordability of ordering from burgerking.co.uk for some customers.