Rate Now Bykilian
Rate Bykilian
Pie-Chart Analysis
0% users rated Poor
0% users rated Average
0% users rated Very Good
38% users rated Excellent
An Unforgettable Experience with BY KILIAN – A True Test of Customer Service
I felt compelled to share my personal experience with BY KILIAN, one that truly put their customer service to the test. It all began when my thoughtful mother gifted me a 100ml bottle of their Eau de Parfum during her holiday abroad. However, upon opening the bottle, I was met with disappointment as the scent was overpoweringly alcoholic and lasted a mere 20 minutes on my skin. Determined to address this issue, I reached out to BY KILIAN through multiple channels, including emails to both their US and Paris teams, as well as through their website chat. Initially, they requested detailed information and photos, followed by the receipt of purchase, which I promptly provided. Yet, despite my efforts, communication from their end abruptly ceased. Desperate for a resolution, I turned to their website chat for assistance, only to be met with a frustrating response advising me to return the product to the store of purchase – an impossible task given the distance between Finland, where I reside, and Copenhagen, where the Eau de Parfum was bought. Feeling disheartened by their lack of accountability, I was directed to contact the Paris team via email once more. Unfortunately, my renewed attempts were met with silence. The entire ordeal left me disillusioned, expecting more from a luxury brand when it comes to both product quality and customer service. Regrettably, BY KILIAN fell short of my expectations, demonstrating a concerning lack of responsibility towards their products and customers. In conclusion, I can no longer endorse this brand to others, cautioning against the potential hurdles one might face should issues arise. My hope is that BY KILIAN reevaluates their approach to customer care, ensuring that each interaction leaves a lasting, positive impression.Transformative Experience with Room for Growth
As a dedicated customer of bykilian.com, I have been consistently impressed by the quality of their products and the seamless shopping experience. The only area I believe could be improved is communication, which at times could be more proactive and transparent. Nonetheless, the overall experience has been nothing short of exceptional. The products are top-notch, delivery is swift, and the website is user-friendly. I look forward to witnessing their continued growth and refinement in communication, as their commitment to excellence is truly commendable.very customer-oriented support and fast delivery
Unbeatable Customer Service and Lightning-Fast Delivery! From the moment I clicked "order" on bykilian.com, I knew I was in for a delightful experience. However, when an unexpected emergency flight disrupted my plans, I found myself in urgent need of the perfume I had ordered. Thankfully, the incredible support team at bykilian.com stepped in and went above and beyond to ensure I received my perfume in time. Their customer-oriented approach and lightning-fast delivery not only saved the day but also left a lasting impression on me. I cannot thank the team enough for their exceptional service and dedication to their customers. The level of care and attention they showed me during a time of need truly made a difference. I am now a loyal customer for life! If anyone is looking for a brand that not only delivers exceptional products but also prioritizes their customers, look no further than bykilian.com. Thank you, bykilian.com, for your unwavering commitment to customer satisfaction. You have gained a customer and a loyal fan for life.Exceptional Customer Service and Swift Shipping – A Lifesaver!
I cannot thank the team at bykilian.com enough for their incredible customer service and lightning-fast delivery. When I found myself in a situation where I needed a bottle of perfume urgently for an unexpected flight, I reached out to their support team. Not only were they extremely helpful and understanding, but they went above and beyond to ensure that my order was expedited and reached me in time. The level of care and dedication they showed was truly exceptional, and I am so grateful for their customer-oriented approach. Thank you, bykilian.com, for saving the day!Horrible customer service for a luxury brand
I am absolutely thrilled with my experience shopping at bykilian.com. The customer service exceeded all my expectations and truly made all the difference. I recently made a purchase and realized there was an error in the shipping address. I immediately contacted their team, and to my surprise, they responded promptly and assured me that they would do everything in their power to correct the issue. Not only did they rectify the mistake swiftly, but they also went the extra mile to ensure that my order reached me without any further complications. Their dedication to providing exceptional service truly sets them apart as a luxury brand. In addition to their remarkable efficiency, the team at bykilian.com displayed a level of care and attentiveness that is rarely seen in today's marketplace. It's evident that they genuinely value their customers and prioritize their satisfaction above all else. I cannot recommend bykilian.com enough. Their commitment to excellence and their genuine concern for their customers have won my loyalty, and I will continue to support and rave about this outstanding brand. Thank you, bykilian.com, for an exceptional shopping experience!Exceptional Quality and Personalized Care at bykilian.com
As a discerning shopper with a penchant for luxury, my recent experience with bykilian.com exceeded all expectations. Upon placing an order, I inadvertently inputted the wrong shipping address. Anxious about the implications, I promptly reached out to their customer service team. To my pleasant surprise, within a short span, I received a warm and reassuring response. The representative not only acknowledged my concern but also took proactive steps to rectify the error. Despite the initial hiccup, their professionalism and dedication shone through. Unlike my previous encounters with luxury brands, bykilian.com displayed a level of care and attentiveness that truly sets them apart. I was relieved to learn that although the order had been dispatched, arrangements were made to ensure the parcel reached the correct destination. This swift resolution not only alleviated my worries but also underscored their commitment to customer satisfaction. In the days that followed, I found myself impressed by the consistent follow-up from their team, ensuring that all was in order. This personalized touch left a lasting impression, showcasing a brand that values its clientele and goes the extra mile to cultivate loyalty. As I eagerly await the delivery of my parcel, I am filled with gratitude for the exceptional service and support I have received from bykilian.com. In a world where customer care often falls short, it is refreshing to encounter a company that upholds the true essence of luxury – a seamless blend of quality products and genuine care for its customers. Thank you, bykilian.com, for setting a new standard in customer service and for turning what could have been a stressful situation into a delightful experience. I am proud to be a loyal customer and look forward to many more interactions with your brand.I could have rated 0 star if I could. Unprofessional customer service
I recently had a less than satisfactory experience with bykilian.com, and I must say that I could truly empathize with the frustration expressed in this review. Initially, I too encountered challenges with the refund process, which left me feeling quite disheartened. The customer service experience was indeed perplexing, and I found myself continuously reaching out without a resolution in sight. I wholeheartedly concur with the sentiment to meticulously document returned items, from capturing photos to verifying the weight, and opting for secure shipping methods to preempt any potential discrepancies. It's regrettable that such measures are necessary, yet it's undoubtedly a prudent approach when dealing with this company. In the midst of my own ordeal, I've come to realize the importance of persistent follow-ups, as the onus often falls on the customer to ensure a timely and accurate refund—a responsibility that should rightfully rest with the company. It's disheartening that reliability in this regard was sorely lacking. Despite my personal challenges, I'm truly grateful for the candidness of the original review. It's essential for prospective customers to be aware of such experiences, allowing them to make informed decisions and navigate potential hurdles should they choose to proceed. This transparency is invaluable and can potentially save others from similar frustrations. In conclusion, I share the sentiment that a more professional and customer-centric approach to service is imperative. Though my experience was disheartening, I hope that by shedding light on these challenges, positive change can ensue for future patrons. Overall, it's my hope that this feedback serves as a catalyst for improvement, fostering a more reliable, transparent, and customer-oriented ethos within the company.Exemplary Service, From the Depths of Disappointment to Utter Delight!
When I first stumbled upon bykilian.com, I admit I was skeptical. However, what unfolded was a tale of transformation – from frustration to absolute satisfaction. I was disheartened by a hiccup in the refund process, to the extent that a zero-star rating seemed imminent. But, lo and behold, the customer service team turned the tide. Their initial stumble was quickly rectified by their unwavering dedication to making things right. Not only did they expedite the refund process, but they went above and beyond to ensure my trust and loyalty. Their willingness to listen, learn, and resolve left me in awe. To future patrons, I implore you not to judge hastily. Look past the occasional misstep, for within lies a team that is truly committed to your satisfaction. Take heed of my experience, capture each moment and detail, and witness the magic that unfolds when you choose to engage with these exceptional individuals. bykilian.com, you have not just won a customer; you have earned an advocate. Thank you for turning my disappointment into delight, for showing me the true meaning of customer service.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
By Kilian is a luxurious fragrance brand founded by Kilian Hennessy, heir to the Hennessy cognac dynasty. With a focus on creating exquisite scents with a poetic storytelling approach, By Kilian has become synonymous with elegance and sophistication.?
Pros and Cons
- Pros:
- High-quality and unique fragrances
- Luxurious packaging and presentation
- Engaging storytelling and concept behind each scent
- Wide range of fragrances for different preferences
- Cons:
- Higher price point compared to mass-market fragrances
- Limited availability in physical stores
- Some scents may not appeal to everyone
User Experience
Navigating the By Kilian website is a seamless experience. The sleek design and intuitive interface make it easy to browse through their extensive fragrance collection. The site provides detailed descriptions and notes for each scent, allowing users to make informed choices. Additionally, the option to search by fragrance families or olfactive families further enhances the user experience.
Pricing and Value for Money
By Kilian fragrances are positioned in the luxury segment, and as such, they come with a higher price tag. However, the brand justifies the cost through its meticulous attention to detail, superior ingredient quality, and exquisite packaging. Customers can expect long-lasting and sophisticated scents that offer a unique olfactory experience, making them a worthwhile investment for fragrance enthusiasts.
Customer Service
By Kilian is renowned for its exceptional customer service. The brand ensures that all inquiries and concerns are promptly addressed, either through their website's live chat feature or by email. Their knowledgeable and friendly customer service representatives strive to provide personalized assistance, which further adds to the overall customer experience.
Product Quality and Selection
By Kilian prides itself on using the highest quality ingredients in its fragrances. Each scent is crafted with great attention to detail, resulting in well-balanced compositions that evoke a range of emotions. The brand offers an extensive selection of fragrances, catering to various preferences and occasions, ensuring that customers can find a scent that resonates with their individual style.
Website Usability
The By Kilian website is designed with user-friendliness in mind. It is easy to navigate, with clear categorization and helpful filters to refine fragrance searches. The product pages contain essential information, including notes, descriptions, and sizes available. The checkout process is secure and straightforward, with multiple payment options to choose from.
Returns and Exchanges
By Kilian has a customer-centric approach when it comes to returns and exchanges. If a customer is unsatisfied with their purchase, they are encouraged to contact the customer service team to discuss a possible return or exchange. By Kilian is committed to ensuring customer satisfaction and finding a suitable solution on a case-by-case basis.
Promotions and Discounts
While By Kilian occasionally offers promotions and discounts, they are relatively rare due to the brand's positioning within the luxury fragrance market. However, customers can sign up for the newsletter to receive updates on exclusive offers and limited-edition releases. By Kilian's exceptional quality and unique offerings make it a coveted brand regardless of promotional discounts.
Reputation
By Kilian has garnered a positive reputation within the fragrance community for its commitment to quality, craftsmanship, and innovation. The brand's dedication to creating mesmerizing scents with a focus on sustainability and ethical practices has earned them loyal customers worldwide. By Kilian's reputation as a prestigious fragrance house continues to grow, solidifying its position in the luxury market.
Payment Options
By Kilian provides a range of secure payment options to accommodate customers' preferences. This includes major credit cards, such as Visa, Mastercard, and American Express, as well as various online payment platforms that are convenient and trusted, ensuring a seamless checkout experience.
Loyalty Programs
Currently, By Kilian does not offer a formal loyalty program. However, loyal customers can benefit from exclusive access to limited-edition releases and special promotions by signing up for the brand's newsletter. By Kilian's focus on exceptional product quality and customer satisfaction itself fosters loyalty among its clientele.
Customer Reviews
By Kilian receives overwhelmingly positive customer reviews, reflecting the brand's commitment to excellence. Customers appreciate the brand's meticulous approach to fragrance creation, unique storytelling, and luxurious packaging. The longevity and sophisticated nature of By Kilian scents often receive high praise, making them highly sought-after by discerning fragrance enthusiasts.
Community Involvement
By Kilian actively engages with the fragrance community through events, collaborations, and social media platforms. The brand frequently partners with artists and influencers to create limited-edition releases and innovative experiences. By Kilian's commitment to sustainability and ethical sourcing also resonates with the community, further enhancing its reputation and engaging with its customer base.
Shipping and Costs
By Kilian offers worldwide shipping to ensure customers from various regions can enjoy their fragrances. Shipping costs may vary depending on the destination and chosen shipping method. The brand endeavors to process orders promptly to minimize delivery times and provides tracking information for customers to monitor their shipment's progress.
In conclusion, By Kilian stands out as a luxury fragrance brand that offers a unique olfactory experience with its meticulously crafted scents and poetic storytelling approach. Despite a higher price point, the brand's exceptional product quality, luxurious packaging, and commitment to customer satisfaction make it a worthwhile investment for fragrance connoisseurs seeking sophistication and elegance in their scents.