Users Voice for Cafelast
0% users rated Poor
0% users rated Average
0% users rated Very Good
100% users rated Excellent
Rate Cafelast Coupons Store
| Apr 2022 | 5 | 1.5 | 3.4 | 5 | 5 | 5 |
|---|---|---|---|---|---|---|
| May 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jun 2022 | 5 | 1.7 | 5 | 3.6 | 4 | 4.8 |
| Jul 2022 | 5 | 2.7 | 4.1 | 3.2 | 5 | 4.6 |
| Mar 2023 | 5 | 2 | 3.7 | 3 | 3.7 | 4.3 |
| Line Chart for Rating of peer stores |
cafelast.com
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Detailed Cafelast Review by Aisha Bachlani
Introduction
Cafelast.com is an online store that offers a large selection of coffee-related products, including coffee makers, grinders, espresso machines, and brewing equipment. The site has gained a reputation for its high-quality products and excellent customer service.Pros and Cons
Pros:- Wide selection of coffee items
- High-quality products
- Excellent customer service
- Reasonable pricing
- No loyalty program
- No free shipping option
User Experience
Cafelast.com has a user-friendly interface that allows customers to easily browse through the site and find the products they need. The site is fast and responsive, which means that customers can quickly go through the checkout process without any problems.Pricing and Value for Money
Cafelast.com offers its products at reasonable prices. While some items may be more expensive than others, the quality of the products justifies the cost. In terms of value for money, customers are getting high-quality and durable coffee-related products that will last them a long time.Alternatives
Alternative online stores that sell coffee-related products include Amazon, Seattle Coffee Gear, and Whole Latte Love.Customer Service
Cafelast.com has an excellent customer service team that responds quickly to customer inquiries and issues. Customers can contact the team via email or phone, and they will receive prompt and helpful support from the team.Product Quality and Selection
Cafelast.com offers a wide range of coffee-related products that are of high quality. The site has a comprehensive selection of coffee makers, grinders, and brewing equipment, as well as accessories such as cups and thermoses.Website Usability
Cafelast.com has an intuitive and user-friendly interface that makes it easy for customers to navigate the site and find the products they need. The site is well-organized, with clear descriptions and images of each product.Returns and Exchanges
Cafelast.com has a generous return policy that allows customers to return items within 30 days of purchase for a full refund. The site also allows customers to exchange items for a different size or color if they are not satisfied with the original purchase.Promotions and Discounts
Cafelast.com occasionally offers promotions and discounts on its products. Customers can sign up for the site's newsletter to receive updates on these promotions and discounts.Reputation
Cafelast.com has a good reputation in the online coffee community. The site is known for its high-quality products and excellent customer service.Payment Options
Cafelast.com accepts all major credit cards, including Visa, Mastercard, and American Express. The site also accepts payments through PayPal.Loyalty Programs
Cafelast.com does not currently offer a loyalty program for its customers.Customer Reviews
Cafelast.com has received positive reviews from customers for its high-quality products and excellent customer service. Customers have also praised the site's fast and responsive website.Community Involvement
Cafelast.com is active in the online coffee community, participating in online forums and sharing helpful tips and advice with its customers.Shipping and Costs
Cafelast.com ships its products to the United States and Canada. The site offers standard and expedited shipping options, with costs varying depending on the size and weight of the items being shipped. Unfortunately, the site does not offer free shipping.Cafelast Recent User Reviews
Duration
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Reviewer Name: David Packman
Review Submission Date: 2022-07-13
Review Title: Kent and Cafe Last are the best!
Review Submission Date: 2022-07-13
Review Title: Kent and Cafe Last are the best!
Review Description: Kent on their team is amazing.He helped navigate and explain delays and always communicated in a clear and friendly manner.Their attention to detail and Kent’s white glove experience is next level. He certainly deserves a raise for all his hard work.Couldn’t recommend this company enough. If you are in the market for top-tier coffee products, trust Cafe Last!
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Reviewer Name: Bryant Wilson
Review Submission Date: 2021-11-08
Review Title: My initial purchase went smoothly and I…
Review Submission Date: 2021-11-08
Review Title: My initial purchase went smoothly and I…
Review Description: My initial purchase went smoothly and I could not be happier with the equipment, customer service and shipping speed! Cafe Last has got 5 stars from me!
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Reviewer Name: Brian Wynn
Review Submission Date: 2021-09-15
Review Title: Good fix!
Review Submission Date: 2021-09-15
Review Title: Good fix!
Review Description: I had some issues with an order that took some work to iron out. Once I spoke with the executive team, they took care of our issues without questions. Excellent customer service.
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Reviewer Name: Matthew Strohl
Review Submission Date: 2021-09-04
Review Title: Good customer service
Review Submission Date: 2021-09-04
Review Title: Good customer service
Review Description: I had an issue where I opened up an expensive new grinder that I had only used for a couple of days and found chipped up burrs. The supplier wouldn’t help me because from their point of view, it’s possible I caused the damage myself. Cafe Last stepped up and sent me a set of replacement burrs at no charge. You can order with confidence, I am glad I went with Cafe Last.
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Reviewer Name: Nancy
Review Submission Date: 2021-08-30
Review Title: Awesome Customer Service!
Review Submission Date: 2021-08-30
Review Title: Awesome Customer Service!
Review Description: I was in a big predicament and I needed a Commercial Espresso Machine 110V fast! I found the one I wanted at Cafe Last. I called and Jordan was Awesome! He made the necessary calls to insure availability. He understood my extreme need for fast delivery and he tried his best and accomplished! My item arrived within 4 business days across country! The Machine is great. I can't thank you enough for your efforts. Thank you Jordan and thank you Kent Dela Cruz! Recommend CafeLast 100%!
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Reviewer Name: Anthony
Review Submission Date: 2021-05-28
Review Title: Eureka Mignon XL grinder from…
Review Submission Date: 2021-05-28
Review Title: Eureka Mignon XL grinder from…
Review Description: Bought Eureka Mignon XL grinder from Cafe Last. Good communication throughout the purchase and shipping process. Had minor issue with the grinder and the customer service was seamless, fast and effective. Kent from Cafe Last support quickly helped me troubleshoot and resolve the issue.
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Reviewer Name: Gurgen
Review Submission Date: 2021-04-12
Review Title: Very happy with Cafelast
Review Submission Date: 2021-04-12
Review Title: Very happy with Cafelast
Review Description: Very happy with Cafelast. Order an expensive espresso machine. They did an excellent job with my order. I highly recommended
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Reviewer Name: TC
Review Submission Date: 2021-01-04
Review Title: Top Notch Seller - Top Notch Products
Review Submission Date: 2021-01-04
Review Title: Top Notch Seller - Top Notch Products
Review Description: Just purchased a Eureka grinder from Cafe Last. The machine is awesome and Graham was very helpful in helping me choose the right grinder for my needs. It was shipped fast and the flavor profile difference in my coffee is like night and day. It went from bitter to balanced immediately and the Perfetto can grind anything from French Press to Espresso flawlessly. Thank You for the great service. Will buy again.
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Reviewer Name: Jules
Review Submission Date: 2020-11-28
Review Title: Excellent Product and Support
Review Submission Date: 2020-11-28
Review Title: Excellent Product and Support
Review Description: I knew which espresso machine I wanted but didn't know where to make the purchase. I wanted the best deal, superior customer service ( if I had ANY questions, I would be a priority). I was interacting with a few business' at the time. The personalization and support pre- purchase were outstanding. The follow up support confirms I made the right decision and that makes my espresso shot that much better.
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