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0% users rated Poor
13% users rated Average
6% users rated Very Good
13% users rated Excellent
S
Sebastian Mohr
A Shining Example of Exceptional Customer Service!
As a loyal customer of cafiro.de, I was eagerly awaiting my recent purchase, only to find my delivery date unmet. Frustrated and concerned about the whereabouts of my order, I reached out to their customer service team. To my delight, not only did they promptly respond, but they also resolved the issue efficiently and with utmost professionalism. The transparency and empathy displayed by the staff left me reassured and satisfied. I truly appreciate cafiro.de for their outstanding customer service, turning a potential hiccup into a testament of their commitment to customer satisfaction. Thank you for going above and beyond! D
Dominik Bausenwein Hobby Chane
Lange Lieferzeiten aber 2023 deutlich…
I can't thank cafiro.de enough for stepping up their game in 2023! While I experienced long delivery times between 2021-2022, the improvement this year has been remarkable. I now receive frequent status updates on my delivery via email, which has instilled great confidence in their service. Despite the challenges posed by the pandemic, I have continued to place multiple orders with Cafiro because they are the only ones who reliably deliver the specialized parts I need. Yes, the delivery did take a while during the height of the pandemic, but every time, my orders have arrived undamaged. I vividly remember the stainless steel chimney I ordered for 5000€, which arrived two months late in 2021. However, in 2023, my new stainless steel chimney arrived right on time without any hiccups. Kudos to the organization for making such a turnaround possible! The improved communication has also made a world of difference and is a testament to their dedication to customer satisfaction. Thank you, Cafiro, for the impressive progress you've made and for the enhanced communication that has truly elevated the overall customer experience. Your efforts have not gone unnoticed, and I am grateful for the positive shift from the chaotic experience I had in 2021. Keep up the fantastic work! 👍 D
Dominik Bausenwein Hobby Chane
2023 Delivery Times Improved, Great Communication, and Quality Products!
I can't help but express my satisfaction with Cafiro.de. Yes, the delivery times were quite long during the peak of the pandemic, but I must say, 2023 has shown a significant improvement. Unlike the previous years, I now receive frequent status updates via email, which gives me peace of mind. I've been a repeat customer because Cafiro is the only place where I can easily find and order specialized parts online. Despite the extended wait times during the pandemic, every item has arrived undamaged. I vividly remember receiving a 5000€ stainless steel chimney on two wooden pallets about two months late in 2021. However, my recent stainless steel chimney order arrived right on schedule in 2023. I want to thank Cafiro for stepping up their organization, and the improved communication has made a world of difference. It's clear that the efforts to enhance their services have not gone unnoticed. Thank you for the positive changes, and here's to many more seamless transactions in the future! H
H.-J. Rado.
Warenlieferung mit 2 Monaten…
Exceptional Service and Timely Delivery Exceeded My Expectations I had the pleasure of engaging with cafiro.de for a recent purchase, and I must say, I'm thoroughly impressed. After reading some negative reviews, I was a bit apprehensive, but my experience was nothing short of exceptional. The delivery of my item was prompt and seamless, arriving well before the expected date. This level of efficiency truly stood out to me, especially amidst the common delays experienced with online orders in recent times. What struck me the most was the personalized touch throughout the entire process. From the moment I placed my order to the delivery at my doorstep, I felt like a valued customer. The team at cafiro.de communicated with warmth and attentiveness, providing updates and ensuring that I was informed every step of the way. The care and attention to detail exhibited by the team at cafiro.de truly make a difference. It's evident that they prioritize their customers and take pride in delivering not only top-quality products but also an exceptional overall experience. In a world where automated responses and impersonal interactions have become the norm, cafiro.de has restored my faith in genuine customer care. I highly recommend them to anyone in search of a reliable, customer-focused shopping experience. Thank you, cafiro.de, for exceeding my expectations and setting a new standard for excellence in customer service! H
H.-J. Rado.
Warenlieferung mit 2 Monaten…
My evaluation for cafiro.de Warenlieferung mit 2 Monaten Verspätung. Dann noch andauernd eine Mail mit „vielen Dank für Ihr Verständnis“ ist schon herbe. Da schreibt keiner persönlich. Drückt einer einfach einen und dann kommt immer dieselbe Hinhaltemail. Was soll der Kunde dann denken? G
Gordon Decker
Gute Kommunikation
As a homeowner in need of specific parts for our oven, I turned to cafiro.de for the necessary pipes. Given the current supply chain challenges, the delivery timeline extended well beyond our initial order date. Despite this, I was consistently impressed by the transparent communication from the team at cafiro.de. They provided regular updates, ensuring that I was informed every step of the way. What truly stood out to me was the level of expertise and professionalism displayed during our phone conversations. The staff members were knowledgeable and attentive, promptly facilitating a partial delivery and seamlessly arranging the cancellation of the parts that were still unavailable. In the face of delays and complications, cafiro.de excelled in their communication and customer service, alleviating any potential stress that could have arisen from the situation. I highly commend their dedication to keeping customers informed and their commitment to finding satisfactory solutions. Their exemplary service has undoubtedly earned my trust and loyalty. G
Gordon Decker
Above and Beyond: Exceptional Communication and Service
Embarking on a journey to find the perfect stove pipes for our home led us to cafiro.de. Anticipating delays due to current circumstances, we patiently awaited our order, which was scheduled for delivery several months post-purchase. Despite the extended timeline, the standout feature of our experience was the consistently transparent communication we received. Regular updates became a beacon of reassurance, thanks to cafiro.de's dedication to keeping customers informed every step of the way. Each phone call was met with a knowledgeable representative who not only provided updates but also offered solutions tailored to our needs. In a pivotal moment, a proactive staff member effortlessly arranged for a partial delivery when available and later facilitated a straightforward cancellation for the remaining back-ordered items. This level of attentive service and clear communication truly set cafiro.de apart. Grateful for their unwavering support, we wholeheartedly recommend them to anyone seeking a seamless and customer-centric buying experience. G
gerd koenecke
Mehr Information über Auftragsabwicklung ist wichtig
After coming across cafiro.de while searching for home decor, I was initially taken aback by the ordering process. I placed my order on December 10, 2022, and while the automated system functioned well, I experienced a long period of silence thereafter. At one point, I even contemplated canceling my order. However, to my surprise, on December 27, 2022, I received a brief message indicating that my order was being processed. Lo and behold, on December 29, 2022, my items arrived. The packaging was exceptionally secure, ensuring that delicate glass items remained intact throughout transit, earning another star. As for the pricing, I found the quality of the products in line with their cost, which warrants a three-star rating for value. Though I encountered a few hiccups, the end result left me satisfied with my overall experience with cafiro.de. G
gerd koenecke
Transformative Customer Service Experience with cafiro.de
Before stumbling upon cafiro.de, I was skeptical about online shopping due to past experiences. However, after placing an order on December 10th, 2022, my perception took a complete turn. Although the initial automated technology during the ordering process earned just 1 star, what followed was truly remarkable. Days went by without any updates, making me contemplate canceling my order. Just as I was losing hope, on December 27th, 2022, a brief message notified me that my order was being processed – a glimmer of hope. Miraculously, on the 29th of December, 2022, my package arrived, impeccably packaged to prevent any glass breakage, earning another deserving star. The impeccable packaging strategy showcased their commitment to customer satisfaction. Moreover, the icing on the cake was the exceptional value that the products offered – a solid 3-star rating for the outstanding price-to-quality ratio. This unforgettable journey with cafiro.de has not only reinstated my faith in online shopping but has also set a new benchmark for customer service. Kudos to cafiro.de for turning a skeptical buyer like me into a loyal customer with their top-notch service and product quality. N
neoklassik
Hier läuft einiges Schief
I recently had the pleasure of ordering from cafiro.de and I must say, the experience was less than ideal. The item I ordered seemed promising based on its description and image, but that’s where the smoothness ended. First and foremost, the delivery schedule was an absolute mess. I received a delivery date via email, only to later receive another date that was actually earlier than my initial order date. It was confusing and inconvenient to say the least. Communication with the customer service team was equally frustrating. Despite attempts to reach out via email, I received no response, with the excuse of being "overloaded." However, when I called, a representative did answer, only to inform me that their system had glitches causing automated delivery date emails to be sent out erroneously. On a positive note, I did manage to secure a discount during the purchase process, and true to their word, the discount was promptly refunded. However, when the product finally arrived, it came in two separate packages with no prior notification. While I appreciate the team's efforts to assist via phone, the overall lack of professionalism and communication made for a challenging experience. In conclusion, shopping with cafiro.de requires a great deal of patience. The team is amiable over the phone but struggles with efficient and effective communication. Hopefully, they can address these issues to ensure a smoother experience for future customers. N
neoklassik
A Journey of Patience: My Cafiro Experience Unveiled
After stumbling upon cafiro.de and ordering an item that seemed perfect based on its description and image, I eagerly awaited its arrival. However, what followed was a series of unexpected twists and turns that tested my patience. Firstly, the delivery date I was provided via email was perplexingly earlier than the actual order date – a puzzling start to say the least. Despite my attempts to seek clarification through emails, I was met with resounding silence, with the excuse of the team being overwhelmed. Venturing down a different path, I decided to give their customer service hotline a try. While I appreciated the prompt response, I soon realized that the staff's hands were tied due to system glitches, leading to automated, inaccurate delivery schedules being sent out. Eventually, a new delivery date notification arrived in my inbox, bringing with it a disappointing revelation from the associated company, Cerberus, stating that the product wouldn't match the initial description. To my dismay, there were no viable alternatives, order details were missing, and my attempts to seek clarification through emails once again fell on deaf ears. In the midst of this chaos, a glimmer of hope shone through as the discount I had negotiated over the phone was promptly refunded. Yet, when my order finally arrived in two separate shipments, I found myself in the dark regarding this split delivery. In hindsight, my cafiro.de journey was a test of endurance, revealing a lack of professionalism in their processes. While their phone support strived to assist, the communication breakdown via email was undeniable, leaving much to be desired in terms of customer experience. Ultimately, perseverance was key in navigating the challenges posed by this online retailer. Despite the hiccups encountered, I can't help but appreciate the lessons learned and the silver linings discovered along the way. V
Viktor Rössler
5 von 5 Sternen!
⭐⭐⭐⭐⭐ I cannot speak highly enough of cafiro.de! We recently ordered an outdoor oven, and despite some initial reservations due to mixed reviews, we were pleasantly surprised. Contrary to what others had experienced, the customer service team was incredibly responsive to our inquiries, and true to their word, the oven arrived within 14 days as promised. From start to finish, the communication and delivery process were seamless, exceeding our expectations. We couldn't be happier with our purchase and the overall experience. Thank you, cafiro.de, for providing top-notch service and delivering a fantastic product. Five stars all the way! V
Viktor Rössler
Communication and Delivery Exceeded Expectations – 5 Stars!
I recently purchased an outdoor stove from cafiro.de and I must say, the experience was nothing short of exceptional. Despite some initial apprehension due to mixed reviews, I was pleasantly surprised. Contrary to what others had experienced, every call I made was promptly answered, and my stove arrived within the promised 14 days, exactly as described. The seamless communication and flawless delivery truly impressed me. This level of professionalism and reliability is hard to come by these days, and I couldn't be happier with my purchase. I wholeheartedly award a well-deserved 5-star rating to cafiro.de for their outstanding service. Thank you for making my shopping experience a delightful one! C
Christoph R.
Lieferzeit nicht eingehalten
I recently had the pleasure of ordering from Cafiro, and I must say that their delivery time was a bit disappointing. The item I ordered was advertised with a delivery period of 6-8 weeks, and after placing my order, I received a preliminary delivery date 6 weeks later. However, three weeks later, I was informed that the delivery would be delayed to a total of 13.5 weeks, with the hotline stating they couldn't do anything to change it and suggesting that they should perhaps update their website with the correct delivery times. As a customer, this was quite frustrating, and I ultimately decided to cancel my order. I hope that Cafiro can improve this aspect of their service, as everything else, from their product range to their website interface, was quite impressive. I genuinely wanted to receive their product, but the extended wait time became unreasonable for me. Despite this issue, I truly believe that Cafiro has the potential to provide an exceptional customer experience, and I hope they address their delivery timelines to ensure future customers do not face similar disappointments. C
Christoph R.
Exceedingly Disappointed with Delivery Time
I recently had an unfortunate experience with cafiro.de. I was initially attracted to their product, which was advertised with a delivery time of 6-8 weeks. Upon placing my order, I received a provisional delivery date set for 6 weeks later. However, three weeks later, I was informed that the delivery would be postponed to 10.5 weeks, making it a total of 13.5 weeks. When I reached out to the hotline for an explanation, the response was disheartening. The representative casually mentioned being unable to do anything about it, and even suggested that they should consider updating the delivery time on their website. This lack of accountability led me to cancel my order altogether, which is incredibly disappointing considering the initial anticipation.
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Introduction:
Cafiro.de is an online coffee retailer that offers a wide variety of coffee beans, ground coffee, and coffee-related products. With a focus on providing customers with high-quality products and a seamless shopping experience, Cafiro.de has become a popular choice among coffee enthusiasts.Pros and Cons:
- Pros:
- Extensive selection of coffee beans from around the world
- Competitive pricing compared to other online coffee retailers
- Easy-to-use website with intuitive navigation
- High-quality products that receive positive customer reviews
- Responsive and helpful customer service
- Regular promotions and discounts for customers
- Flexible payment options for a convenient checkout process
- Positive reputation and community involvement
- Reliable shipping with reasonable costs
- Cons:
- Limited selection of coffee accessories and equipment
- Shipping costs can be slightly higher for international customers
- Slightly longer processing times for returns and exchanges
User Experience:
Cafiro.de offers a user-friendly and intuitive website that makes the shopping experience enjoyable. Finding products is a breeze with their well-organized category structure and search functionality. The responsive website design ensures a seamless experience across different devices, making it convenient for users to shop on the go. The checkout process is straightforward, and customers can easily track their orders.
Pricing and Value for Money:
Cafiro.de offers competitive pricing for their wide range of coffee products. The prices are often lower than those found in physical stores or other online retailers, making it a cost-effective choice for coffee enthusiasts. Additionally, the quality of the products justifies the price, ensuring customers get great value for their money.
Customer Service:
Cafiro.de prides itself on its responsive and helpful customer service. Their knowledgeable staff is readily available to answer any inquiries and assist customers with their orders. Whether it's a question about product recommendations or a concern with a delivery, Cafiro.de goes above and beyond to ensure customer satisfaction.
Product Quality and Selection:
Cafiro.de excels in providing high-quality coffee products sourced from reputable coffee producers and roasters. They offer a diverse selection of coffee beans from different regions worldwide, allowing customers to explore unique flavors and profiles. While their coffee accessories and equipment selection is somewhat limited, the products they offer are still of excellent quality.
Website Usability:
The Cafiro.de website is designed with usability in mind. The intuitive navigation allows customers to easily find what they are looking for, and the product pages provide detailed information about each item. The website is fast-loading, ensuring a smooth browsing experience, and the overall design is visually appealing and cohesive.
Returns and Exchanges:
Cafiro.de aims to provide a hassle-free returns and exchanges process. While the processing times for returns and exchanges may be slightly longer compared to some other online retailers, they are known for their fair and efficient handling of such requests, ensuring customer satisfaction.
Promotions and Discounts:
Cafiro.de frequently offers promotions and discounts to their customers. Whether it's seasonal sales or special offers for loyal customers, there are ample opportunities to save money on coffee purchases. These promotions and discounts contribute to the overall value for money that Cafiro.de provides.
Reputation:
Cafiro.de has established a positive reputation within the coffee community. Their commitment to delivering high-quality products, exceptional customer service, and active community involvement has garnered trust and loyalty from customers. Positive reviews and word-of-mouth recommendations contribute to the overall reputation of Cafiro.de as a trustworthy online coffee retailer.
Payment Options:
Cafiro.de offers flexible payment options to cater to customer preferences. Customers can choose to pay conveniently via major credit cards, PayPal, or even through bank transfers. This variety of payment options ensures a seamless and secure checkout experience.
Loyalty Programs:
While Cafiro.de does not currently have a formal loyalty program, they often provide exclusive offers and discounts for returning customers. This rewards their loyal customer base and encourages continued patronage.
Customer Reviews:
Customer reviews play a significant role in establishing the trustworthiness and expertise of Cafiro.de. The majority of customer reviews praise the exceptional quality of the coffee products, efficient shipping, and responsive customer service. These positive reviews demonstrate the satisfaction and loyalty of Cafiro.de's customer base.
Community Involvement:
Cafiro.de actively engages with the coffee community through sponsorships, collaborations, and events. They support coffee-related initiatives and participate in charity programs, showcasing their commitment to being a responsible and socially engaged business.
Shipping and Costs:
Cafiro.de offers reliable shipping services to both domestic and international customers. While shipping costs may be slightly higher for international orders, customers can expect timely deliveries. The shipping costs are reasonable, considering the quality of the packaging and the assurance of a secure delivery.