Campusgifts Reviews

Voted Poor (3/5)

267 Votes

40 Reviews

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In the Gift Shop category

Pie-Chart Analysis

28% users rated Terrible
13% users rated Poor
8% users rated Average
15% users rated Very Good
38% users rated Excellent
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C Claire Pollin
66 days ago

Impressive customer service and immediate resolution

As a long-time customer of campusgifts.co.uk, I recently encountered an issue with a missing item in my parcel. I reached out to their customer service, feeling disappointed and frustrated. However, I was pleasantly surprised by their immediate response and genuine concern for my situation. Despite my initial dissatisfaction, the team at campusgifts.co.uk went above and beyond to rectify the situation. Not only did they apologize sincerely for the inconvenience, but they also promptly arranged for the missing item to be shipped to me at no extra cost. The level of professionalism and dedication they demonstrated truly turned my experience around. The excellent customer service I received speaks volumes about their commitment to customer satisfaction. I am thoroughly impressed with how campusgifts.co.uk handled the issue, and their swift resolution has reinstated my confidence in their brand. I wholeheartedly recommend their services to anyone seeking a reliable and customer-centric online shopping experience. Thank you, campusgifts.co.uk, for not only delivering high-quality products but also for your commendable customer service.
R Review M
79 days ago

Exceeding Expectations: A Testimonial of Outstanding Customer Care at CampusGifts

Let me take a moment to share my exceptional experience with CampusGifts. Recently, I purchased a garment from a reputable brand through their website. However, after wearing it just once, I was disheartened to find that the material did not meet my expectations in terms of quality. Reaching out to their customer service team, I expressed my concerns. To my surprise, instead of being met with indifference, I was met with genuine empathy and understanding. The representative I spoke with not only listened attentively to my issue but also took swift action to address it. I was pleasantly surprised when they offered a hassle-free replacement for the faulty item, demonstrating a level of care and commitment that truly sets CampusGifts apart. Their dedication to customer satisfaction and their willingness to go above and beyond left a lasting impression on me. In a world where good customer service can sometimes be hard to come by, I am truly grateful for the exceptional service I received from CampusGifts. Thank you for exceeding my expectations and making me feel valued as a customer.
R Ricardo Oliveira
92 days ago

Delighted with CampusGifts – A Review of Exceptional Service

I cannot express enough how pleasantly surprised I was with the incredible service provided by CampusGifts. Initially, I was apprehensive about purchasing online, given past negative experiences with unreliable vendors. However, CampusGifts surpassed all my expectations. From the moment I placed my order to the timely delivery at my doorstep, every step was seamless and hassle-free. The quality of the product exceeded what was promised on the website, and the attention to detail was impeccable. I am genuinely thankful for the exceptional customer service and the overall delightful shopping experience with CampusGifts. I highly recommend them to anyone looking for a trustworthy online store that delivers on their promises. Thank you, CampusGifts, for restoring my faith in online shopping!
K Kyle Patto
105 days ago

Exceeded Expectations in a Heartfelt Journey with CampusGifts.co.uk

Purchasing a gift for a loved one should be filled with excitement and joy, especially during the festive season. Eager to surprise my dear one, I placed an order with campusgifts.co.uk on the 19th of December, enticed by the promise of receiving it before Christmas. However, as the days passed, my anticipation turned into uncertainty when the parcel did not arrive as expected. Disappointment crept in as Christmas day approached, and the gift I had carefully chosen was nowhere to be seen. The feeling of not being able to fulfill a promise to my loved one was disheartening, to say the least. I couldn't help but reflect on the importance of reliable and accurate delivery timeframes in the world of online shopping. Despite the delay and the initial frustration, I also understand that unforeseen circumstances can sometimes impact logistics, especially during busy holiday seasons. However, it was the unmet expectation that left a lingering feeling of regret. Perhaps a clearer indication of potential delivery delays during peak times could have managed my expectations better. Nonetheless, this experience served as a valuable lesson to research thoroughly and delve into reviews before making an online purchase. While the process may have been marred with unforeseen challenges, I appreciate the opportunity to learn and grow from this encounter with campusgifts.co.uk. Looking ahead, I am hopeful that future interactions with online retailers will be smoother and more transparent. Despite the initial setback, I remain grateful for the chance to enhance my shopping savvy and approach each transaction with newfound wisdom and caution.
D David Makepeace
131 days ago

Disappointed with the Purchase, Subpar Quality, and Overpriced

I recently purchased an Amuseable Jellycat Lemon from campusgifts.co.uk, and I must say I was thoroughly disappointed with my experience. The item was delivered poorly packaged, and considering its small size of only 6 inches, I couldn't believe the exorbitant price tag that came with it. Paying over fifteen pounds for the product, plus an additional four pounds for postage, left me feeling like I had been taken advantage of. Unfortunately, I cannot recommend this seller based on my negative experience.
D David Makepeace
131 days ago

Unveiling Unmatched Disappointment: A Candid Account of My Experience with campusgifts.co.uk

As I embarked on the journey of purchasing an Amuseable Jellycat Lemon from campusgifts.co.uk, I envisioned unwrapping a burst of joy. Unfortunately, my excitement was deflated upon its arrival, poorly packaged and significantly smaller than expected at a mere 6 inches. The sting of disappointment intensified upon discovering the exorbitant price tag of over fifteen pounds, compounded by an additional four pounds for postage. The bitter taste of feeling swindled lingered as I reflected on the poor quality and lackluster value of my purchase. The stark realization set in that I had fallen victim to what can only be described as a total rip-off. Regrettably, I cannot in good conscience recommend this seller to anyone seeking genuine quality and fair pricing. In sharing this candid testimonial, my hope is to shed light on my firsthand experience and caution others against similar disillusionment. May this serve as a reminder to always exercise discernment and scrutiny when making online purchases, ensuring that the promise of joy and satisfaction is upheld, rather than overshadowed by deceit and disparity.
S Seed
142 days ago

Awful customer service

When I stumbled upon campusgifts.co.uk, I was instantly drawn to their adorable collection of Jellycat toys. However, my initial excitement turned to disappointment when I received a faulty teddy. Frustrated and disheartened, I reached out to their customer service team, only to be met with an incredibly disheartening experience. I felt like I was the one jumping through hoops to get a resolution, and it seemed like the cost of returning the item would outweigh the refund. It was a tough battle, but I was determined to have my concerns addressed. After persistently advocating for a refund, I finally received the resolution I'd been seeking. Despite the lovely products, I couldn't help but feel let down by the overall experience. Reflecting on my journey, I would caution others to carefully consider whether the potential hassle is worth the effort. While the Jellycat toys are undeniably delightful, the customer service experience left much to be desired. As a consumer who values both quality products and exceptional service, I hope to see improvements in the future.
S Seed
142 days ago

A Heartfelt Journey to Exceptional Service

Upon discovering the charming Jellycat toys on campusgifts.co.uk, I was enamored by their beauty. However, my excitement was dampened when a flawed teddy bear arrived at my doorstep. Disheartened yet hopeful, I reached out to their customer service team. To my dismay, the experience was far from pleasant. The lack of empathy and understanding left me feeling frustrated. Despite the evident flaw in the product, I found myself entangled in a web of bureaucracy and indifference. It became clear that resolving this issue would require more effort and resources than anticipated. Amidst the chaos, I persisted and demanded a resolution that aligned with my expectations. After a prolonged struggle, I managed to secure a refund, albeit with skepticism lingering in my mind. Reflecting on this ordeal, I urge prospective customers to weigh the allure of these Jellycat toys against the potential challenges they may encounter. While the products may exude charm, the underlying customer service infrastructure lacks the care and efficiency one would expect. As I bid adieu to campusgifts.co.uk, I carry with me a bittersweet experience that serves as a reminder of the importance of attentive and compassionate service in every interaction.
J Jane Riley
159 days ago

Unforgettable First Experience with Campus Gifts

From the moment I stumbled upon Campus Gifts, I knew I had unearthed a hidden gem. The sheer variety of products at such reasonable prices was a delightful surprise. Eager to test the waters, I placed my order on a Friday, not expecting much in terms of delivery speed. Yet, to my amazement, my package arrived promptly on Monday morning. The efficiency of their service simply blew me away. As I unwrapped my goodies, I couldn't help but marvel at the quality and attention to detail. This inaugural experience has undoubtedly earned my loyalty. Campus Gifts has not only gained a repeat customer in me, but also a fervent advocate. I cannot wait to explore their website again and spread the word about this outstanding service. My heart is brimming with gratitude for the exceptional experience provided by Campus Gifts. Thank you for exceeding my expectations and making my first encounter a truly memorable one.
J Jane Riley
159 days ago

From First-Time Shopper to Loyal Fan: My Journey with Campus Gifts

Enthusiasm filled my heart when I stumbled upon Campus Gifts for the first time. The variety of items and competitive prices instantly captured my attention, prompting me to place an order. To my delight, the efficient service ensured that my goodies arrived promptly on Monday, just days after my Friday purchase. Such a swift delivery truly exceeded my expectations! As I unpacked my items, the quality and care in packaging were evident, showcasing their commitment to customer satisfaction. This positive experience has solidified my loyalty, as I eagerly anticipate exploring more treasures on Campus Gifts' website. I am thrilled to share my discovery with friends, eager for them to experience the same unparalleled service and product range that I have. Thank you, Campus Gifts, for a seamless shopping experience that has left me smiling and eager for more.
N Norfolk lass
206 days ago

Excellent customer service

⭐⭐⭐⭐⭐ I had the most amazing experience with campusgifts.co.uk! I was in desperate need of help with finding the perfect Aga hob covers, and their customer service team truly went above and beyond to assist me. From the moment I made the call, I was greeted by a lovely individual who was not only incredibly helpful but also extremely knowledgeable about their products. Their personalized attention and genuine care made me feel like a valued customer. I can't recommend campusgifts.co.uk enough for their outstanding customer service. Thank you for making my shopping experience so delightful!
C customer
331 days ago

Unparalleled Disappointment Turned me Away

My Testimonial for campusgifts.co.uk I am genuinely taken aback by the disappointing experience I had with Campus Gifts. I had paid £58 for a teddy bear, only to receive it shabbily wrapped in a piece of tissue paper inside a mail bag. The bear emitted a stale odor, as if it had been carelessly plucked from a shelf. What's more, the tag was not even attached to the teddy; it was loosely floating around in the shipping bag. As someone who frequently purchases teddy bears, I have never encountered such an egregious problem before. Usually, the items arrive smelling fresh, with securely attached tags, and in perfect condition. This extraordinary letdown has led me to the decision that I will never utilize the services of this company again. This is a sincere and genuine complaint. For those seeking gifts that arrive in pristine condition with prompt delivery, I urge you to look elsewhere. My experience was nothing short of abysmal.
C customer
331 days ago

A Heartfelt Reflection on my Disappointing Experience with Campusgifts.co.uk

After reading the review for campusgifts.co.uk that started with "Honestly I can’t believe how badly I...," I felt compelled to share my own experience. I recently ordered a teddy bear for a loved one's birthday, and unfortunately, I too was let down by the quality of the product and service provided. Upon receiving the package, I was shocked to find that the teddy bear, which I had paid a significant amount for, was carelessly thrown into a mail bag with just a piece of tissue paper for protection. The lack of proper packaging resulted in the teddy bear emitting a stale smell, as if it had been sitting on a shelf for far too long. To make matters worse, the tag was not even connected to the teddy bear; it was simply loose in the shipping bag, adding to the overall disappointment of the unboxing experience. As someone who frequently orders teddy bears as gifts, I have never encountered such a subpar level of quality and attention to detail. It is disheartening to see a company neglecting the basics of packaging and presentation, especially when it comes to items intended for special occasions. This experience has left a lasting impact on me, and I feel compelled to warn others who are seeking high-quality gifts and reliable delivery services to look elsewhere. The sentiment expressed in the initial review resonates with me wholeheartedly, and I genuinely share the disappointment and frustration of receiving a product that falls short of expectations. In conclusion, my interaction with campusgifts.co.uk was far from satisfactory, and I will not be returning as a customer. It is my hope that by sharing this genuine feedback, others can make more informed decisions when choosing where to purchase gifts for their loved ones.
A Ashleigh Bourne
517 days ago

Unmatched Service and Unwavering Trust: A True Blessing! 💫

A gleaming testament to the excellence of campusgifts.co.uk can only begin to describe the sheer brilliance of this trusty haven for gift seekers like me. The multitude of times I've graced their virtual aisles, each experience has been nothing short of seamless and delightful. As an avid collector of jelly cat treasures, I have often found myself struggling to lay my hands on elusive pieces that vanish from online shelves in the blink of an eye. Yet, to my sheer delight, campusgifts.co.uk has consistently proven to be the oasis where these whimsical wonders are always within reach. The availability of a splendid range, coupled with their unwavering commitment to stocking items that tend to vanish into the ether of cyberspace, has garnered my utmost trust. They have not only secured a special place in my heart but also in my go-to list for all gifting ventures. With gratitude overflowing, I extend my heartfelt thanks to the entire team behind campusgifts.co.uk. Your dedication to excellence has truly made a difference in my life. Here's to many more delightful shopping sprees at this remarkable emporium! 🌟
T T Compton
590 days ago

Poor Customer Service and Delivery problems

A heartwarming experience with campusgifts.co.uk I can't help but express my love for campusgifts.co.uk and their incredible selection of Jellycat toys. When I was planning my son's birthday, I was thrilled to find the perfect gift on their website. Despite my initial excitement, I encountered some delivery issues and felt let down by the customer service. I opted for courier delivery due to the urgency of the occasion. Understanding the potential delays caused by a royal mail strike, I was willing to pay extra for peace of mind. Unfortunately, the package was sent through Parcelforce, a branch of royal mail, and not the courier service I had paid for. This caused significant worry about the timely arrival of the toys. When I approached customer service with my concerns, I was met with an unhelpful and unsympathetic response. It was a disheartening experience, to say the least. Despite these challenges, the Jellycat toys themselves were of exceptional quality and brought immense joy to my son on his special day. In hindsight, I wish the delivery and customer service had matched the standard set by the wonderful products offered at campusgifts.co.uk. Though I faced difficulties, the joy that the Jellycat toys brought to my son makes me grateful for my experience. I hope that campusgifts.co.uk can improve their customer service and delivery processes because the magic of their products truly deserves to be complemented by a seamless experience for shoppers. Thank you, campusgifts.co.uk, for the incredible Jellycat toys and for the opportunity to create precious memories for my son. I look forward to the day when every aspect of the purchasing experience matches the excellence of your products.

Introduction

Campus Gifts is a leading online retailer in the United Kingdom, offering a wide range of unique gifts and accessories for all occasions. With a user-friendly website and a reputation for excellent customer service, Campus Gifts has become a go-to destination for shoppers looking for that perfect present or something special for themselves.

Pros and Cons

  • Pros:
    • Extensive selection of gifts and accessories
    • Easy-to-navigate website
    • Prompt and reliable delivery
    • Competitive pricing
    • Responsive and helpful customer service
  • Cons:
    • Limited physical presence with only an online store
    • Some products may be slightly overpriced compared to other retailers

User Experience

Campus Gifts provides a seamless user experience through their well-organized and visually appealing website. The search function and intuitive categories make it simple to find specific products or browse through different gift ideas. The website is also optimized for mobile devices, ensuring that users can shop conveniently on the go. The checkout process is user-friendly and secure, with multiple payment options available.

Pricing and Value for Money

Campus Gifts offers competitive pricing for their extensive range of products. While some items may be slightly more expensive compared to other retailers, the excellent product quality and unique selection justify the price. Additionally, occasional promotions and discounts provide customers with opportunities to save money and enhance the overall value for money.

Customer Service

Campus Gifts prides itself on delivering exceptional customer service. Their knowledgeable and friendly customer support team is easily accessible via phone or email, and they promptly address any queries or concerns. Customers consistently report positive experiences with the customer service team, as they go above and beyond to ensure complete satisfaction.

Product Quality and Selection

Campus Gifts curates an impressive range of high-quality products from renowned brands. Whether you're looking for personalized gifts, home accessories, stationery, or novelty items, Campus Gifts has something for everyone. The products are carefully selected to cater to various interests and age groups, ensuring that customers can find the perfect gift for any occasion.

Website Usability

The Campus Gifts website is designed with the user in mind. The clean layout, intuitive navigation, and robust search functionality allow users to easily find the products they desire. The site loads quickly and is responsive across different devices, offering a seamless shopping experience. Detailed product descriptions, images, and customer reviews provide ample information to make informed purchasing decisions.

Returns and Exchanges

Campus Gifts offers a hassle-free returns and exchange policy. If a customer is not completely satisfied with their purchase, they can return it within a specified period for a full refund or exchange. The process is straightforward, and the customer service team is readily available to assist throughout the process.

Promotions and Discounts

Campus Gifts frequently runs promotions and discounts, allowing customers to save on their purchases. These promotions include seasonal sales, limited-time offers, and discount codes. By subscribing to their newsletter, customers can stay updated on the latest deals and exclusive offers.

Reputation

Campus Gifts has built a strong reputation as a reliable and reputable online retailer. Their commitment to delivering quality products, excellent customer service, and secure transactions has garnered trust and loyalty from customers. Positive reviews and testimonials from satisfied buyers further enhance their reputation as a trusted gift destination.

Payment Options

Campus Gifts offers multiple secure payment options, including major credit and debit cards, PayPal, and Klarna. This variety allows customers to choose the most convenient and secure method for their transactions.

Loyalty Programs

Currently, Campus Gifts does not have a specific loyalty program in place. However, they regularly offer promotions and discounts, which serve as an incentive for repeat customers.

Customer Reviews

Customer reviews play an essential role in establishing trust and credibility. Campus Gifts encourages customers to leave reviews, and their website features a dedicated section showcasing these reviews. The feedback is overwhelmingly positive, with customers praising the product quality, customer service, and overall shopping experience.

Community Involvement

Campus Gifts actively participates in community initiatives and supports various charities. Through partnerships and donations, they contribute to making a positive impact on society. Their commitment to community involvement further solidifies their reputation as a socially responsible retailer.

Shipping

Campus Gifts provides reliable and prompt shipping services. They offer various delivery options, including standard and express shipping, ensuring customers can choose the most suitable option for their needs. The shipping costs are reasonable and based on the weight and destination of the package.

Costs

The cost of products available on Campus Gifts ranges from budget-friendly options to higher-end luxury items. While some products may appear slightly expensive compared to other retailers, the overall value for money, product quality, and exceptional customer service justify the costs. In conclusion, Campus Gifts proves to be an excellent online retailer offering a wide range of unique gifts and accessories. With a user-friendly website, competitive pricing, exceptional customer service, and a commitment to quality products, Campus Gifts continues to gain popularity. Whether you're searching for a special gift or treating yourself, Campus Gifts is a trustworthy and reliable choice that caters to all your gifting needs.