Users Voice for Carters

96% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Carters
Carters Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Carters Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 14 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 1.1 4.3 4 3.7 3.3 4.2
Mar 2023 1.7 4.8 4.4 2.4 3.8 4.5
Line Chart for Rating of peer stores

carters.com

lookfantastic.com

mahabis.com

pharmapacks.com

fragrancex.com

pureformulas.com

Detailed Carters Review by

Introduction

Carters.com is an online store that specializes in children’s clothing, accessories and essentials for babies, toddlers and kids up to 14 years old. The website offers a wide range of products from basic onesies to stylish outfits, keeping in mind the comfort and safety of the child.

Pros and Cons

Pros:
  • Wide range of products available
  • Good quality of products
  • Easy navigation with product categorization
  • Free shipping on orders above $35
  • Discounts and offers frequently available
Cons:
  • Complicated return and exchange policy
  • Higher pricing compared to other retailers
  • Limited sizes in certain products
  • No loyalty program available

User Experience

Carters.com offers an excellent user experience with its simple navigation and efficient search functionality. The website is well-designed with a clear and user-friendly layout, making it easy for customers to find the products they need. The website also loads quickly, ensuring a seamless shopping experience.

Pricing and Value for Money

While Carters.com offers good quality products, its pricing is relatively higher compared to other retailers. However, the website frequently offers discounts and promotions, making the products more affordable. Additionally, the value for money is justified by the quality of the products.

Alternatives

There are several alternatives to Carters.com including The Children’s Place, Old Navy, and Lands’ End. These websites offer similar products and prices to Carter’s, however, each has its unique features.

Customer Service

Carters.com offers reliable and efficient customer service. The website has a comprehensive FAQ section, a ‘contact us’ option, and a live chat feature for immediate support. The customer service team is also responsive and helpful, ensuring that issues are resolved quickly and effectively.

Product Quality and Selection

Carters.com offers good quality products that are safe, comfortable, and durable for children. The website offers a wide selection of products, ranging from basics like onesies to trendy outfits. However, the sizes available in certain products are limited, which may be inconvenient for some customers.

Website Usability

Carters.com is well-designed, easy to navigate, and user friendly. The website uses clear and attractive images, making it easier for customers to assess the product quality and style. The website also has an efficient checkout process, making it easy for customers to complete their purchase.

Returns and Exchanges

Carters.com has a complicated returns and exchange policy which may be inconvenient for customers. The policy requires original packaging, tags, and receipts, and the return window is limited to 90 days from the date of purchase. Additionally, exchanges are only available for the same product in a different size or color.

Promotions and Discounts

Carters.com frequently offers discounts and promotions, making the products more affordable. The website also offers free shipping on orders over $35, which is an added advantage.

Reputation

Carters.com has a good reputation for offering good quality products and efficient customer service. The website has an A+ rating with the Better Business Bureau, indicating its commitment to customer satisfaction.

Payment Options

Carters.com offers several payment options including credit/debit cards, PayPal, and gift cards. The website also ensures secure transactions, protecting customers’ personal and financial information.

Loyalty Programs

Carters.com does not offer a loyalty program,which may be seen as a drawback for some customers. However, the website does offer frequent sales and promotions that make it easy for customers to save money.

Customer Reviews

Carters.com has positive customer reviews for offering good quality products, excellent customer service, and frequent discounts and promotions. However, some customers have complained about the complicated return policy.

Community Involvement

Carters.com has several community involvement initiatives, including donations to charity and a partnership with March of Dimes, a nonprofit organization working to improve the well-being of infants and children.

Shipping and Costs

Carters.com offers free standard shipping on orders over $35. Expedited and express shipping options are available at an additional cost. The website also offers shipping to some international locations at an additional cost.

Carters Recent User Reviews

User Rating

👤

Reviewer Name: Marie

Review Submission Date: 2022-08-08

Review Title: DO NOT BUY EVER
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Never buy these products off of facebook. There is a laptop that was original $100 and I ordered it because the site seemed completely legit and people seem to order off of it quite a bit. But the person deleted their facebook account shortly after I purchased. It showed up again, the same laptop, at a higher price and a different person selling it. Going to the bank tomorrow to handle it and will never go through it again. If I could, I’d give it no stars.

👤

Reviewer Name: Stephen Alger

Review Submission Date: 2022-08-03

Review Title: Total scam keep clear,ordered a pair of…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Total scam keep clear,ordered a pair of Manchester shoes 6 months ago have sent emails had one reply saying that they were being dispatched load of tosh.Still waiting scrub the one star mistake on my part.

👤

Reviewer Name: Jannet

Review Submission Date: 2022-07-22

Review Title: Online purchase
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchased some stuff online. One of my items didn’t come, so I reached out to Carter’s to see if I can get a replacement. They told me the item was in stock and that will go ahead and replace it for me. A day later I got an email saying the item is out of stock and got a 20% for next time to use. I tried using the coupon and literally everything is excluded from it. So I wasn’t able to use it on anything. Very frustrating. What’s the point of sending the coupon if the customer cannot use it.

👤

Reviewer Name: Den Matteo

Review Submission Date: 2022-07-11

Review Title: A scam
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: A scam, these people also traded as Carol & Wilson, it’s fake. They are also on eBay and Pinterest. These sandals are everywhere but it’s a sham. There are no shoes. You also won’t get your money back.

👤

Reviewer Name: Mr Brian Stubbs

Review Submission Date: 2022-06-22

Review Title: Total scam. Ordered shoes in February but not delivered have not replied to enquiries. Do not touch unless you want to loose your money
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Total scam. Ordered shoes in February but never delivered, they have not replied to e mails asking for information.

👤

Reviewer Name: Andy Strachan

Review Submission Date: 2022-06-14

Review Title: Not amused
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Ordered 2 pairs size 13 shoes on 14/11/21 from Carters online site on Facebook. Money was taken from my account the next day! Was told delivery could be upto 3 weeks. Despite many e-mails the only mail I had off them was to say shipping was running late! To this day I’m £63 down & just going round in circles.

👤

Reviewer Name: Gary Simmons

Review Submission Date: 2022-06-08

Review Title: READ THIS
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: READ THIS ! I wrote on here before about this shop and it's other variations of this name, it is a scam (as you already know) and your bank should help you out with a refund like mine did. I've written to Shopify many times about this shop and can confirm they are under investigation. Thousands of similar stories this year alone, why they continue to "trade" is a mystery but there they are. Don't buy from there !SCAM !!

👤

Reviewer Name: Nigel K Thomas

Review Submission Date: 2022-06-01

Review Title: Shambolic! A total scam!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: DO NOT BUY!This company must be stopped from trading immediately!I ordered a pair of size 12 shoes, and a pair of size 5s in error when I miss-understood an email.I am still waiting for my shoes or a full refund neither look likely to happen.If only I’d taken the time to check this hideous company out before buying I wouldn’t have wasted my time and approx. £55!Carter Shoes are an absolute disgrace!

👤

Reviewer Name: Martin

Review Submission Date: 2022-05-30

Review Title: DO NOT USE THIS COMPANY UNDER ANY…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.TOTAL SCAM.TAKE YOUR NO MONEY AND NO PRODUCT EVER ARRIVES.CAN'T CONTACT BY PHONE.CAN'T CONTACT BY EMAIL. SCUM SCAMMERS. EVEN HAD THE AUDACITY TO CHALLENGE MY MONEY BACK FROM MASTERCARD.

👤

Reviewer Name: Mr Hanif Sheikh

Review Submission Date: 2022-05-20

Review Title: I was totally amazed at the condition…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I was totally amazed at the condition the shoes came in not as advertised. Ever since then been trying to get them picked up and get refund . Still waiting don’t waste your time very poor customer service. Would not recommend to anyone.