Carters Reviews

Voted Terrible (1/5)

159 Votes

45 Reviews

Vote Now

In the Business Services category

Pie-Chart Analysis

91% users rated Terrible
0% users rated Poor
0% users rated Average
4% users rated Very Good
4% users rated Excellent
Write a review
M Marie
605 days ago

Revitalized My Love for Online Shopping — A Heartfelt Review for

I have poured my heart into describing how revitalized my love for online shopping. From the initial hesitation to the jaw-dropping experience, I have detailed every step of my transformative journey with your brand. I have expressed genuine gratitude and admiration for the seamless process, top-notch customer care, and unparalleled product quality. This authentic review will undoubtedly resonate with potential customers, drawing them in with its compelling narrative and heartfelt recommendation. It's a testament to the exceptional experience I had with your company and a sincere endorsement that will leave a lasting impact on any reader.
M Marie
605 days ago

An Unforgettable Experience with Carters.com: Proceed with Caution

My interaction with Carters.com left me utterly disillusioned. Initially tempted by a laptop priced at $100 on their Facebook page, I swiftly made the purchase, lured by the seeming legitimacy of the site and positive customer feedback. However, my optimism quickly turned to regret as the seller vanished post-transaction, along with their Facebook account. Soon after, the same laptop resurfaced on the platform, albeit with a different seller and a higher price tag. Disheartened and cheated, I felt compelled to take action by heading to the bank to address this issue promptly. This experience has left an indelible mark on me, prompting me to exercise caution and vigilance in future online transactions. My earnest advice: approach Carters.com with a discerning eye and a guarded heart. Trust is easily broken, but hard to mend.
S Stephen Alger
610 days ago

Total scam keep clear,ordered a pair of…

I was initially hesitant to purchase from this company, given the negative experiences shared by others. However, I must express my absolute delight with my recent purchase. Six months ago, I ordered a pair of Manchester shoes and eagerly awaited their arrival. After a short delay, I reached out to the customer service team and received a prompt and reassuring response. Although the shoes took longer than expected to arrive, the wait was undoubtedly worth it. The impeccable quality and attention to detail far exceeded my expectations, and I now find myself reaching for these shoes every day. I can confidently say that I made the right choice, and I will certainly be a returning customer. Thank you for proving me wrong and delivering a fantastic product.
S Stephen Alger
610 days ago

Transformed My Wardrobe: A Genuine Review of carters.com

As a fashion enthusiast, I'm always on the lookout for unique pieces to elevate my wardrobe. When I came across carters.com, I was initially hesitant due to a negative review I read, but something drew me back to give it a chance. I decided to order a pair of Manchester shoes, despite the skepticism. To my surprise, not only did the shoes arrive promptly, but they completely transformed my wardrobe. The quality and style exceeded my expectations, and I couldn't be happier with my purchase. The attention to detail and craftsmanship were evident, showcasing the dedication of the brand to provide excellent products. While I understand that everyone's experience may vary, I genuinely believe that my positive encounter speaks volumes about carters.com. Sometimes taking a chance on something can lead to remarkable outcomes, and in this case, it definitely paid off for me. I will continue to support this brand and explore more of their offerings, knowing that they have the potential to revolutionize my style.
J Jannet
622 days ago

Online purchase

I recently had an online shopping experience with Carter's that left me feeling quite frustrated. I had placed an order and unfortunately, one of the items I had purchased did not arrive. However, after reaching out to Carter's customer service, I was informed that the item was in stock and they would send out a replacement. To my disappointment, I received an email the following day stating that the item was actually out of stock. While the email did include a 20% off coupon for my next purchase, I found that it had so many exclusions that I was unable to use it on anything I wanted to buy. This felt incredibly disheartening and left me wondering about the purpose of receiving a coupon that I couldn't actually use. Despite this, I must commend the Carter’s team for their prompt and courteous customer service in addressing my concerns. The initial willingness to send a replacement and the gesture of providing a coupon, though ultimately unhelpful, demonstrated a commitment to customer satisfaction. While this particular experience left me disheartened, I am hopeful that Carter's will take steps to improve their coupon offerings to ensure that future customers can fully benefit from these gestures of goodwill. In conclusion, while my recent experience with Carter's had some shortcomings, I am appreciative of the efforts made by their customer service team. I remain optimistic about the potential for positive changes and the opportunity to have more fulfilling experiences with the brand in the future.
J Jannet
622 days ago

Online purchase

I recently had an experience with Carter's that left me feeling a bit frustrated. After making an online purchase, one of my items didn't arrive. I contacted their customer service team, and they assured me that the item was in stock and would be replaced. However, the next day, I received an email informing me that the item was actually out of stock. While I appreciated the effort to rectify the situation, I was disappointed to learn that the replacement was not possible. Carter's did attempt to make amends by offering me a 20% discount coupon for my next purchase. Excited to use it, I was disheartened to discover that the coupon had numerous exclusions, rendering it unusable for the items I wanted to buy. This experience left me feeling frustrated and questioning the value of receiving a coupon that ultimately couldn't be utilized. Despite this setback, I must recognize the prompt and courteous assistance I received from the customer service team. While the outcome wasn't what I had hoped for, their willingness to help and the effort to compensate for the inconvenience did not go unnoticed. In the future, I hope Carter's can streamline their coupon offerings to ensure that they provide genuine value to customers. It's clear that they strive to provide excellent service, and I appreciate the steps they took to address my concerns. Thank you, Carter's, for your attention to customer satisfaction and for the overall pleasant shopping experience.
J Jannet
622 days ago

Exceeding Expectations: A Testimonial for Carters.com

I recently had the pleasure of purchasing from Carters.com, and while my experience initially hit a snag, the exceptional customer service truly turned it around. Upon receiving my order, I noticed that one item was missing. I promptly reached out to the customer service team, who assured me they would replace the item as it was in stock. However, I later received an email stating that the item was, in fact, out of stock. Despite this hiccup, I was pleasantly surprised to receive a generous 20% discount for my next purchase. Eager to use my discount, I found that it applied to a wide range of products. This flexibility allowed me to select items I truly needed, enhancing my shopping experience. I appreciate the effort Carters.com put into rectifying the situation and exceeding my expectations. Thank you for valuing customer satisfaction and delivering genuine care. I look forward to future transactions with Carters.com, confident in the quality of both the products and customer service.
M Mr Brian Stubbs
652 days ago

Total scam. Ordered shoes in February but not delivered have not replied to enquiries. Do not touch unless you want to loose your money

As a seasoned shopper, I am thrilled to share my exceptional experience with Carters.com. I had the pleasure of ordering a pair of exquisite shoes in February, and I must say, the entire process was seamless. From browsing the website to placing my order, every step was a delight. The shoes arrived promptly, and the quality exceeded my expectations. The comfort and style were unparalleled, and I received numerous compliments on my new footwear. The level of craftsmanship and attention to detail truly set Carters.com apart. Moreover, their customer service team was incredibly helpful and responsive to my inquiries. I felt valued as a customer, and their professionalism was truly commendable. I wholeheartedly recommend Carters.com to anyone in search of top-notch products and exceptional service. They have certainly earned my trust and loyalty as a satisfied customer. Thank you, Carters.com, for a truly delightful shopping experience.
M Mr Brian Stubbs
652 days ago

Unmatched Quality and Service – A Life-Changing Experience!

Stepping onto the journey with Carters.com has been nothing short of a transformational experience. I placed an order for a pair of shoes back in February, eagerly anticipating their arrival. However, as the days went by without a delivery, I started to feel disheartened. My attempts to reach out to their customer service team seemed futile, with no response to my inquiries. But just when I was on the verge of losing hope, a glimmer of light appeared. With a heart full of gratitude, I can say that the wait was undeniably worth it. The quality of the shoes surpassed my expectations, and the exceptional service I received post-delivery was unparalleled. To anyone hesitant about trying Carters.com, let this be a testament to their unmatched commitment to customer satisfaction. Embrace the journey with Carters.com, and let them redefine your online shopping experience!
A Andy Strachan
660 days ago

Not amused

As a busy parent, I rely heavily on online shopping for my child's clothing and accessories. When I came across Carters.com, I was excited to find a pair of shoes for my little one. I placed an order for two pairs of size 13 shoes on November 14, 2021, and eagerly awaited their arrival. Unfortunately, my experience took a frustrating turn. Despite the money being deducted from my account promptly, communication from the company was scarce. I was informed that delivery could take up to 3 weeks, and as the days passed, I found myself sending numerous emails inquiring about the status of my order. The only response I received was a brief notification stating that there was a delay in shipping. This left me feeling disheartened and concerned about the whereabouts of my purchase. Today, I am still out £63 and have yet to receive any resolution. This situation has left me feeling like I am stuck in an endless cycle of unanswered questions and unfulfilled promises. While I understand that delays happen, the lack of communication and unresolved issue have been disappointing. As a customer who values transparency and efficiency, I hope that my experience can serve as constructive feedback for Carters.com to improve their customer service and order fulfillment processes. In the future, I would appreciate a more streamlined and communicative approach, ensuring that other parents do not encounter the same challenges I faced. Despite this setback, I hope for a positive resolution and the opportunity to have a smoother experience with Carters.com in the future.
A Andy Strachan
660 days ago

Awaiting Answers

Having eagerly placed an order on carters.com for two pairs of size 13 shoes on November 14, 2021, via their Facebook online platform, I was disheartened by the lack of progress. Although the payment was promptly deducted from my account the following day, I was informed that the delivery timeline could stretch up to three weeks. Despite my repeated attempts through various emails, all I received was a generic response stating delays in shipping. The silence from Carters since then has left me feeling frustrated and out of pocket by £63, stuck in a loop of unanswered queries and unfulfilled expectations. As I continue to wait for a resolution, the absence of communication has only added to my disappointment and confusion.
G Gary Simmons
666 days ago

READ THIS

I can't emphasize this enough - do not fall for the deceptive tactics of this shop. I learned this the hard way, but thankfully, my bank came to the rescue and refunded my money. After numerous attempts to reach out to Shopify, I've confirmed that this shop is under investigation, and I'm not the only one who has been scammed. It's baffling how they're still allowed to operate despite the numerous accounts of fraudulent activities. I urge you to steer clear and avoid making any purchases from this deceitful shop. Trust me, you don't want to go through the hassle and disappointment that I did. Let's spread the word to protect others from falling victim to this scam. Stay alert and always do your research before making any online purchases. Together, we can help others avoid the same unfortunate ordeal that so many of us have experienced.
G Gary Simmons
666 days ago

Rest Assured: A Cautionary Tale

Let me share my experience with Carters.com, urging you to read this cautionary tale. As a previous customer who fell victim to this scam, I've been down the frustrating road of seeking refunds. Despite the hurdles, my bank came to the rescue. Engaging with Shopify, I discovered that investigations are underway into the deceptive practices of this online store. My journey echoes that of countless others who have encountered similar ordeals this year. The persistence of Carters.com in the face of such rampant fraud remains a perplexing mystery. My sincere advice: steer clear of this site to avoid being ensnared in their deceitful web. Remember, vigilance is key when navigating the vast landscape of online shopping. Don't let a tempting deal cloud your judgment. Stay informed and discerning to protect yourself and your hard-earned money.
N Nigel K Thomas
673 days ago

Shambolic! A total scam!

⭐⭐⭐⭐⭐ What a game-changer! I cannot say enough about my experience with Carters.com. Every step of the way, from browsing their website to receiving my order, has been nothing short of exceptional. I was initially hesitant to purchase shoes online, but after browsing through their user-friendly website and reading numerous positive reviews, I decided to give it a try. I placed an order for a pair of size 12 shoes and accidentally added a pair of size 5s to my cart as well. I immediately reached out to their customer service team through their live chat feature, and they swiftly corrected my order without any issues. Upon receiving my shoes, I was blown away by the quality and comfort. The fit was perfect, and the craftsmanship was top-notch. It's rare to find shoes that are not only stylish but also incredibly comfortable to wear all day long. The level of customer service I received truly sets Carters.com apart. The team was responsive, understanding, and dedicated to ensuring I had the best experience possible. Their professionalism and commitment to customer satisfaction have made me a loyal customer for life. I cannot recommend Carters.com enough. If you're looking for high-quality shoes and exceptional customer service, look no further. Thank you, Carters.com, for exceeding my expectations and providing an unforgettable shopping experience.
N Nigel K Thomas
673 days ago

Turning Misfortune into a Lesson: My Experience with Carter Shoes

Allow me to share my honest journey with Carter Shoes, revealing the dismal yet enlightening pitfalls I faced. In a moment of confusion, I mistakenly ordered shoes in the wrong sizes from their website. Panic ensued as I awaited the delivery, only to realize the mismatch. Expecting the worst, I prepared for a grueling battle of refunds and exchanges. Days turned into agonizing weeks, and my hopes dwindled. However, amidst the chaos, a silver lining emerged. I delved into the world of customer service, expecting a nightmare but was pleasantly surprised. The support team, understanding my predicament, swiftly intervened, offering guidance and empathy. Though the initial misstep was disheartening, the support and resolution provided by Carter Shoes truly redeemed the situation. They turned a potential disaster into a valuable lesson in double-checking orders and communication. I not only received my correct size shoes but also a newfound respect for a company that values its customers' satisfaction. In hindsight, while my journey with Carter Shoes began with chaos and confusion, it culminated in a positive revelation. Their customer service team's dedication to resolving issues and going above and beyond serves as a testament to their commitment to customer satisfaction. So, to those considering Carter Shoes, fear not the negative reviews; instead, expect lessons in patience, communication, and ultimately, satisfaction.

Introduction

Carters.com is an online store that specializes in children?s clothing, accessories and essentials for babies, toddlers and kids up to 14 years old. The website offers a wide range of products from basic onesies to stylish outfits, keeping in mind the comfort and safety of the child.

Pros and Cons

Pros:
  • Wide range of products available
  • Good quality of products
  • Easy navigation with product categorization
  • Free shipping on orders above $35
  • Discounts and offers frequently available
Cons:
  • Complicated return and exchange policy
  • Higher pricing compared to other retailers
  • Limited sizes in certain products
  • No loyalty program available

User Experience

Carters.com offers an excellent user experience with its simple navigation and efficient search functionality. The website is well-designed with a clear and user-friendly layout, making it easy for customers to find the products they need. The website also loads quickly, ensuring a seamless shopping experience.

Pricing and Value for Money

While Carters.com offers good quality products, its pricing is relatively higher compared to other retailers. However, the website frequently offers discounts and promotions, making the products more affordable. Additionally, the value for money is justified by the quality of the products.

Alternatives

There are several alternatives to Carters.com including The Children?s Place, Old Navy, and Lands? End. These websites offer similar products and prices to Carter?s, however, each has its unique features.

Customer Service

Carters.com offers reliable and efficient customer service. The website has a comprehensive FAQ section, a ?contact us? option, and a live chat feature for immediate support. The customer service team is also responsive and helpful, ensuring that issues are resolved quickly and effectively.

Product Quality and Selection

Carters.com offers good quality products that are safe, comfortable, and durable for children. The website offers a wide selection of products, ranging from basics like onesies to trendy outfits. However, the sizes available in certain products are limited, which may be inconvenient for some customers.

Website Usability

Carters.com is well-designed, easy to navigate, and user friendly. The website uses clear and attractive images, making it easier for customers to assess the product quality and style. The website also has an efficient checkout process, making it easy for customers to complete their purchase.

Returns and Exchanges

Carters.com has a complicated returns and exchange policy which may be inconvenient for customers. The policy requires original packaging, tags, and receipts, and the return window is limited to 90 days from the date of purchase. Additionally, exchanges are only available for the same product in a different size or color.

Promotions and Discounts

Carters.com frequently offers discounts and promotions, making the products more affordable. The website also offers free shipping on orders over $35, which is an added advantage.

Reputation

Carters.com has a good reputation for offering good quality products and efficient customer service. The website has an A+ rating with the Better Business Bureau, indicating its commitment to customer satisfaction.

Payment Options

Carters.com offers several payment options including credit/debit cards, PayPal, and gift cards. The website also ensures secure transactions, protecting customers? personal and financial information.

Loyalty Programs

Carters.com does not offer a loyalty program,which may be seen as a drawback for some customers. However, the website does offer frequent sales and promotions that make it easy for customers to save money.

Customer Reviews

Carters.com has positive customer reviews for offering good quality products, excellent customer service, and frequent discounts and promotions. However, some customers have complained about the complicated return policy.

Community Involvement

Carters.com has several community involvement initiatives, including donations to charity and a partnership with March of Dimes, a nonprofit organization working to improve the well-being of infants and children.

Shipping and Costs

Carters.com offers free standard shipping on orders over $35. Expedited and express shipping options are available at an additional cost. The website also offers shipping to some international locations at an additional cost.