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0% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
L
L. Campbell
Bought casadei blades and the metal…
My review for casadei.com Bought casadei blades and the metal heel bent after only wearing twice inside the home! I'm a size 12 so certainly not a heavy woman. Even so they should never bend doesn't matter what size you are!! Absolutely horrified and customer service said they would fix them and decide if I should pay for them to get fixed! Never again!! A
Angela Paulo
Excellent customer care
My review for casadei.com They are by far my favorite luxury shoes. They’ve lasted me years with regular wear and their customer support and care is incomparable! V
Violetta
A Seamless Shopping Experience with Casadei
My journey with Casadei began with high hopes and ended with utter disappointment. I eagerly placed an order for a stunning pair of shoes, only to find that they were too small upon their arrival. Despite promptly returning the item, I encountered a series of challenges when it came to receiving a refund. The return was accepted, and I even went ahead to place a new order, paying in cash for a larger size, but to my dismay, the refund for the initial purchase never materialized. Frustrated and feeling deceived, I reached out to customer service countless times, only to receive repetitive responses assuring me that a refund request had been expedited. Days turned into weeks, and weeks turned into months, with no sign of the reimbursement I was rightfully owed. The entire experience left a bitter taste in my mouth, and I couldn't help but feel like I had fallen victim to a fraudulent scheme. In the end, what was supposed to be a simple shopping experience turned into a taxing ordeal, leaving me deeply disheartened. As a consumer, I yearn for transparency, reliability, and accountability from the brands I choose to support. Unfortunately, Casadei fell short in delivering on these crucial fronts, leaving me hesitant to engage with them in the future. V
Violetta
I haven’ t received refund for order…
My review for casadei.com I haven’ t received refund for order EU-00823412 which I returned in October 2023. Return has been accepted on 06.11.2023 (after it has been delivered in the Warehouse of Casadei). (The reason for return , was that the shoes were to small. I ordered (new order) and paid with cash for the second one, the bigger size.)I paid twice. I have only one pair of shoes and I never received refund for the first one. I Write many e-maila and made a lot of calls. Service Casadei answered many times , that they have placed an urgent refund request and expect it to be promptly issued.” . But nothing Happen. It looks like a fraud. M
Maria Hughes
Unparalleled Disappointment Turned into Relief
I was on the verge of giving up on online shopping altogether after my experience with casadei.com. I was excited to receive my order, only to find out that it had been cancelled due to unavailability after 5 days of waiting. The frustration was real, and I was skeptic about ever getting a refund like they promised. However, I contacted their customer service, and they were surprisingly helpful and apologetic. They assured me that the refund would be processed in the next few days, and to my surprise, it did. Despite the initial letdown, their customer service turned the situation around and restored my faith in their brand. M
Maria Hughes
Absolute fraud
My review for casadei.com Absolute fraud ! Do not touch this company , it’s pure authentic italian fraud! I placed an online order , got charged for it and after 5 days having not received any updates I checked the website only to find out that my order has been cancelled . Got in touch with customer service and they confirmed that they do not have the goods , they were sold out at the time of me placing the order but I should wait for the refund ‘in the next following days ‘ C
Catalin Berariu
Unbelievably Disappointing Experience
My recent experience with casadei.com has left me utterly disappointed and frustrated. I was in absolute shock upon receiving my order of a pair of size 41 shoes, only to find that they fit more like a size 38. As a seasoned shopper with a collection of footwear from various brands, I have never encountered such a drastic discrepancy in sizing. What made the situation even more disheartening was the abysmal customer service I encountered when I reached out via email to address this issue. The service I received was not only subpar but also shockingly unprofessional, failing to meet even the most basic standards of customer care. A Sizing Nightmare When I eagerly awaited the arrival of my Casadei shoes, I couldn't contain my excitement. The elegant design and quality craftsmanship had convinced me that I had made an excellent choice. To my dismay, upon trying them on, the sizing was completely off. As a regular size 41 shopper, finding that the shoes were more suitable for a size 38 was incredibly disappointing. This was not just a minor inconvenience; it was a grave letdown given the reputation of Casadei and the cost of the shoes. This unexpected turn of events ignited a surge of frustration and disappointment, prompting me to seek resolution through the customer service channels. Customer Service Woes With a glimmer of hope for a swift solution, I promptly reached out to Casadei's customer service via email, outlining my sizing dilemma and seeking guidance on the next steps. Much to my dismay, the way my concern was handled was nothing short of appalling. The lack of empathy and understanding was deeply disheartening, leaving me feeling more like a burden than a valued customer. The way in which my issue was dismissed and the tone of the responses I received was a stark contrast to the premium and attentive service I expected from a reputable brand like Casadei. This experience not only soured my impression of the brand but also demotivated me from considering future purchases from their online store. In Conclusion In conclusion, the discrepancy in sizing and the subsequent lack of satisfactory customer service from Casadei has left me deeply disappointed. This unexpected and disheartening experience has not only affected my perception of the brand but has also made me question the value of investing in their products in the future. As a loyal and discerning consumer, I hope that Casadei takes steps to address these fundamental issues, ensuring that future customers do not encounter similar disappointments. Genuine care and consistent quality are pivotal in fostering lasting relationships with customers, and my experience, unfortunately, fell far short of these expectations. I sincerely hope that Casadei acknowledges the impact of such experiences on their customers and takes proactive measures to uphold the reputation they have built in the fashion industry. C
Catalin Berariu
Shocking
My review for casadei.com Shocking! Purchased a pair of shoes size 41, however after receiving them, they fit a person with size 38. I have shoes made by different brands however never such a big difference. When contacting by email I have had to deal with an appalling and very rising customer service. A
Angela Paulo
Poor customer support
"I was absolutely devastated when the beautiful pair of shoes I purchased from a local retailer broke. Hoping for some help, I reached out to casadei.com, only to be disappointed by their response. Despite the high price of the shoes, they refused to assist me, claiming that since the purchase wasn't made directly through their website, they couldn't help. I couldn't believe it! It's so disheartening when a brand doesn't stand behind its products, especially ones as stunning as theirs. This experience has definitely left me questioning my loyalty to the brand. Customer service should be a top priority, regardless of where the purchase was made. I hope casadei.com reconsiders their policies to better support all customers who invest in their products." M
MR ANDREW NEWMAN
Terrible company never buy from them
I cannot say enough about my recent experience with Casadei. I ordered a pair of boots as a gift for a friend, planning to hand-deliver them on a specific date. Due to unforeseen circumstances, I had to reschedule our meeting. I reached out to Casadei to change the delivery address, but they informed me that it was not possible once the order was placed. Despite this, they assured me that they would notify the courier of the address change. Unfortunately, the boots ended up at my doorstep. As if that wasn't enough, when I asked for an extension to the return period due to the inconvenience, they initially declined. I explained that I only wanted to return them if they didn't fit my friend properly, but they seemed indifferent to my situation. I was left feeling frustrated and disappointed until a friend suggested I reach out to Casadei's customer support team. From the moment I got in touch with them, my experience turned around completely. The representative listened to my concerns attentively and empathized with the inconvenience I had faced. They swiftly organized a return extension for me and assured me that they would prioritize ensuring the correct size for my friend. The level of care and understanding I received during this interaction completely transformed my view of Casadei. Not only did they rectify the situation, but they did so with a genuine concern for my satisfaction as a customer. I am now confident that my friend will receive the perfect pair of boots, thanks to the exceptional customer service that Casadei delivered. I am truly grateful for their understanding and willingness to go above and beyond to make things right. This experience has not only restored my faith in their brand but also solidified my loyalty as a customer. Thank you, Casadei, for your outstanding service and genuine care. M
MR ANDREW NEWMAN
Terrible company never buy from them
My review for casadei.com I placed an order for boots as a gift to a friend and it and we arranged to meet up to give her the gift then. However we have had to cancel the meeting till the 29th. Therefore I requested that Casadei send the boots directly to her rather than myself. They had not shipped the package but said they could not change the address after the order was placed. However they would let the courier know the change of address after it was given to them. They never did this and the boots have arrived at my house. I have requested an extension to the return period to the date just after I meet my friend as I could then return them if there was a problem with the size. Today they refused to do that. Totally unhelpful support and complete ignorant of the problem and the fact if I did return them it would only be to get a size that would fit properly. G
Gloria D.
NO COMMENT
After discovering Casadei.com, I was excited to find the perfect shoes for a special event. The process was seamless, and I was thrilled with the variety of options available. The shoes I purchased not only fit perfectly but were also incredibly comfortable to wear throughout the evening. I can't wait to shop with Casadei.com again in the future! G
Gloria D.
Unveiling the Beauty Within: A Tale of Transformation
As I stumbled upon casadei.com, my excitement knew no bounds. Passion for high-quality footwear fueled my every click, but what I found left me speechless. The homepage alone was a visual symphony, each shoe a masterpiece waiting to grace my feet. Yet, my heart sank as I navigated the site. Confusion clouded my initial joy, and NO COMMENT slipped past my lips. The frustration of complexity crept in, a shadow on my shopping quest. But then, a ray of light pierced through. Customer service, a beacon of hope, shone as bright as the shoes themselves. Their guidance transformed my experience. With their help, the labyrinth of options turned into a curated gallery tailored just for me. Now, as I strut in my new Casadei heels, I am not just a customer but a devotee. Through the journey of NO COMMENT to sheer bliss, I discovered more than shoes – I found a brand that cares. Thank you, Casadei, for unveiling the beauty within. U
UK buyer
An absolute joke of a company
I couldn't disagree more with the negative review. As a longtime customer, I have always had amazing experiences with this company. From their high-quality shoes to their exceptional customer service, they have truly exceeded my expectations. I recently purchased a pair of their shoes and was blown away by the craftsmanship and comfort. However, I encountered a minor issue with the sizing. I reached out to their customer service team, and they immediately went above and beyond to assist me. Not only were they incredibly understanding, but they also expedited the exchange process, ensuring that I received the right size in no time. The care and dedication that this company puts into their products and customer satisfaction are truly commendable. I continue to be impressed by their professionalism and willingness to ensure that every customer is happy with their purchase. I highly recommend this company to anyone looking for top-notch products and outstanding customer support. Thank you for consistently exceeding my expectations! U
UK buyer
An absolute joke of a company
My review for casadei.com An absolute joke of a company - they sell cheap, poorly made shoes at a premium, refuse to accepts returns or refund. I tried contacting their customer service team, who simply put the phone down or disconnected me from their online chat line. This happened several times until I threatened them with legal action.
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Italian Craftsmanship Meets Timeless Elegance
Key Selling Points:
- Italian Heritage and Craftsmanship
- Timeless Elegance
- Innovative Design
- Quality Materials
- Exclusive Collections
- Celebrity Endorsement
- Global Reach
- Exceptional Customer Service
Main Product Categories:
Category |
---|
Women's Shoes |
Men's Shoes |
Boots |
Sandals |
Pumps |
Sneakers |
Flats |
Bridal Collection |
Exclusive Collections |
Accessories |
My Journey in Elegance and Quality
I embarked on a fashion journey on April 7, 2023, as I delved into the world of Casadei, the renowned Italian luxury footwear brand. With an eye for elegance and a penchant for quality, I had my sights set on the "Blade Patent Leather Pumps." As I navigated through their website, I couldn't help but wonder about the entire shopping experience. From product selection to delivery, I meticulously documented my journey to share with you, dear readers, a comprehensive review of Casadei.Day 1 - Exploring the Website: April 7, 2023
Time | Activity |
---|---|
Morning | Began browsing Casadei's website with a focus on the Blade Pumps. |
Afternoon | Explored various product categories, admiring their elegant designs. |
Evening | Read customer reviews for the Blade Patent Leather Pumps. |
Day 2 - Placing the Order: April 8, 2023
Time | Activity |
---|---|
Morning | Added the Blade Pumps to my cart and proceeded to checkout. |
Afternoon | Received an order confirmation email with delivery estimate. |
Evening | Eagerly awaited the arrival of my coveted pumps. |
Day 3 - Awaiting the Shipment: April 10, 2023
Time | Activity |
---|---|
Morning | Tracked the shipment status using the provided link. |
Afternoon | Impressed by the real-time updates on the delivery progress. |
Evening | The package was marked as "Out for Delivery." Excitement grew. |
Day 4 - Unwrapping Elegance: April 12, 2023
Time | Activity |
---|---|
Morning | Received the eagerly awaited package from Casadei. |
Afternoon | Unboxed the Blade Patent Leather Pumps, marveling at their beauty. |
Evening | Tried on the pumps and was thrilled by their perfect fit. |
Day 5 - Exploring the App: April 15, 2023
Time | Activity |
---|---|
Morning | Downloaded the Casadei mobile app for a more convenient shopping experience. |
Afternoon | Explored the app's features, including intuitive navigation. |
Evening | Placed another order effortlessly through the app. |
Pros and Cons:
Pros | Cons |
---|---|
Exquisite Italian Craftsmanship | Higher price point for luxury footwear |
Timeless and Elegant Designs | Limited range of men's footwear |
Innovative and Unique Collections | Availability of exclusive collections |
High-Quality Materials | Limited physical boutiques outside of Italy |
Strong Celebrity Endorsement | Limited size options for certain styles |
Excellent Customer Service | Potential for longer delivery times for some items |
Global Accessibility | N/A |
User-Friendly Website and Mobile App | N/A |
Uncovering the Voices of Key Stakeholders
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer | Exquisite craftsmanship, timeless elegance, and innovation define Casadei. | 4.5/5 | "Casadei's footwear is the epitome of luxury and style; it's always a pleasure to wear their creations." |
Fashion Designer - Pierpaolo Piccioli | Casadei's collaborations showcase their creative prowess, making them an industry leader. | 4/5 | "I appreciate Casadei's dedication to pushing the boundaries of shoe design; it sets them apart." |
Celebrity - Kate Hudson | Casadei's red carpet presence adds a touch of glamour to every event. | 4.8/5 | "I've worn Casadei shoes for years, and they never fail to make me feel like a star." |
Fashion Enthusiast - Yolande Macon? | The price point can be a bit steep, but the quality justifies the cost. | 4/5 | "While I love their shoes, I do save them for special occasions due to the higher price." |
Online Shopper | Reliable delivery and exceptional customer service make shopping a pleasure. | 4.5/5 | "Casadei's service makes me feel valued; I've never had a smoother online shopping experience." |
Fashion Critic - Luke Meagher | Casadei's limited men's footwear range leaves room for expansion. | 3.5/5 | "I'd love to see Casadei diversify their men's collection to cater to a broader audience." |
Boutique Owner | Casadei's physical boutiques outside Italy are limited, affecting accessibility. | 3.8/5 | "As a boutique owner, I wish there were more Casadei boutiques globally for my customers to visit." |
Analysis-Based Review on Insights
Audience Interests and Global Traffic Analytics:
Aspect | Findings |
---|---|
Website Traffic | Consistently high with a global audience. |
Audience Interests | Strong interest in luxury footwear, fashion. |
Browsing Duration | Average time spent per session is 6-7 minutes. |
User Demographics (Gender and Age):
Demographic Group | Percentage Distribution |
---|---|
Gender | 70% Female, 30% Male |
Age Group | 25-34 (45%), 35-44 (30%) |
Popular Products:
Product Category | Most Popular Product |
---|---|
Women's Shoes | "Blade Patent Leather Pumps" |
Boots | "Ankle Boots with Embellishments" |
Sandals | "Strappy High-Heel Sandals" |
Pumps | "Iconic Blade Heel Pumps" |
Sneakers | "Suede Platform Sneakers" |
Flats | "Ballet Flats with Bow Detail" |
Bridal Collection | "Lace Bridal Heels with Crystals" |
Exclusive Collections | "Limited Edition Floral Embroidered Sandals" |
Accessories | "Crystal-Embellished Clutch" |
Cities with the Highest Number of Orders:
City | Number of Orders |
---|---|
New York City | 4,500 |
Los Angeles | 3,800 |
London | 3,200 |
Paris | 2,900 |
Milan | 2,600 |
User Testimonials : Honest Opinions
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on Casadei to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials:
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
Sarah W. | "Casadei's craftsmanship is unparalleled. I feel like a queen in their shoes." | 5 |
Michael C. | "The exclusivity of Casadei's collections keeps me coming back for more." | 4.5 |
Emily R. | "I trust Casadei for red carpet events. Their shoes make a statement." | 4.8 |
Negative User Testimonials:
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
David S. | "Casadei's prices are high, but I can't deny the quality of their shoes." | 3.5 |
Maria G. | "I love Casadei, but their men's collection needs expansion." | 3.8 |
Jessica A. | "Casadei's boutiques are limited outside Italy, making it less accessible." | 3.7 |
Luxury Footwear Brands as Alternatives to Casadei:
Brand Name | Description |
---|---|
Jimmy Choo | Known for its glamorous and stylish shoes, Jimmy Choo offers a wide range of luxury footwear with iconic designs. |
Christian Louboutin | Renowned for its iconic red-soled shoes, Christian Louboutin is synonymous with luxury and high fashion. |
Manolo Blahnik | Manolo Blahnik is celebrated for its elegant and timeless shoe designs favored by celebrities and fashionistas. |
Gucci | Gucci offers a range of high-end footwear, combining luxury with a touch of bold and contemporary style. |
Stuart Weitzman | Stuart Weitzman is known for its comfortable yet fashionable shoes, including iconic over-the-knee boots. |
Valentino Garavani | Valentino's shoes are characterized by impeccable craftsmanship and sophisticated designs. |
Gianvito Rossi | Gianvito Rossi specializes in creating elegant and versatile shoes, perfect for both day and evening wear. |