Casativo Reviews

Voted Average (3/5)

7 Votes

11 Reviews

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In the Big Sales category

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45% users rated Terrible
0% users rated Poor
0% users rated Average
18% users rated Very Good
36% users rated Excellent
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E Emmanuelle
54 days ago

Unhappy with Service, Despite Availability

After a disappointing experience with casativo.ch, I feel compelled to share my feedback openly. Initially, I ordered and promptly paid for two sets of place mats among other items. However, upon delivery, I only received one set. Seeking resolution, I contacted customer service to request the missing set, only to be informed that it was "unfortunately out of stock and no longer available from the supplier." Curiously, the website indicated that the item was still in stock and could be delivered within 1-2 days. Perplexed by this inconsistency, I reached out again, insisting on receiving the second set, only to receive the same response of it being out of stock. To add insult to injury, a friend of mine ordered four sets in the meantime and received them promptly. Feeling deceived and undervalued, I checked the website again, confirming that the item was indeed available. This blatant misinformation and disregard for customer satisfaction are disheartening. This entire ordeal has left me disenchanted with Casativo. Regrettably, this experience will also be my last with them. I cannot, in good faith, recommend their services to my family and friends, as honesty and integrity seem to be lacking in their operations.
H Helene Fehr
245 days ago

Alles TipTop!

⭐⭐⭐⭐⭐ I can't say enough good things about casativo.ch! Their extensive range of products at affordable prices makes it a go-to for all my household needs. Ordering is a breeze, and their delivery is lightning fast. I couldn't be happier with the service and will definitely be a returning customer. From kitchen essentials to stylish decor, I've found everything I need on casativo.ch. The quality is always top-notch, and the convenience of having it delivered straight to my door is unbeatable. I highly recommend casativo.ch to anyone looking for a seamless shopping experience with exceptional value. Thank you for making my life easier, casativo.ch! I'll be back for more.
H Helene Fehr
245 days ago

Unbeatable Quality & Value!

As a devoted shopper at casativo.ch, I can confidently attest to the extensive range of products offered at incredibly affordable prices. Placing an order is a breeze and delivery is prompt, enhancing the overall shopping experience. My satisfaction knows no bounds, and I eagerly look forward to placing my next order. My home décor has never looked better, all thanks to Casativo!
A Anita Streule
397 days ago

Enhancing Comfort with Innovative Weaves: A Testimonial for Casativo’s Cork and Polyester Dog Bed

I recently received Casativo's Hundekissen aus Kork und Polyester, and while the delivery was swift, I was disappointed to find the bed crammed into a large box, making it appear rather worn. The initial price of 49.95 seemed steep given the sparse filling, leaving my dog feeling as though he were lying on a blanket rather than a cushion. This was not quite what I had in mind when purchasing a dog bed. However, after managing to snag it at a reduced price of 34.95, I also took the initiative to bolster the padding with memory foam from our old topper. The transformation was remarkable! The bed is now genuinely comfortable, and the added decorative lettering lends a charming touch. While the original product left much to be desired, with a few adjustments, it has become a cozy and attractive addition to our home. As a pet owner, I seek both quality and aesthetics, and with a little ingenuity, Casativo's dog bed has fulfilled both criteria.
A Anita Streule
397 days ago

Enhancing Comfort and Style for Our Furry Friend

My Experience with Casativo.ch's Cork and Polyester Dog Bed When my package arrived promptly from Casativo.ch, I was excited to unveil the much-anticipated dog bed. However, my initial enthusiasm quickly waned as I noticed the bed had been poorly packed, resulting in a rather disheveled appearance. The listed original price of 49.95 seemed steep considering the lackluster filling; it felt more like a thin blanket than a plush dog bed. It left me questioning the value of this purchase. Nevertheless, the reduced price of 34.95 was somewhat justified, though not exactly a steal. Despite these initial setbacks, I decided to take matters into my own hands. With a touch of creativity and resourcefulness, I supplemented the filling with memory foam from our old topper. The transformation was remarkable. The bed not only became luxuriously comfortable for our canine companion, but the added decorative touch also elevated its aesthetic appeal. While my experience with Casativo.ch's dog bed initially left much to be desired, with a little personalization, it has become a beautiful and cozy retreat for our furry family member.
C Cécile
407 days ago

Transformative Comfort and Quality

I recently purchased some cushions from casativo.ch and I must say, I am beyond satisfied with my purchase. The vibrant colors instantly brightened up my living space, and now it feels like I'm lounging by the seaside every day. Not to mention, the delivery was exceptionally fast, and the pricing was more than reasonable. I can't find a single fault with my experience, and I wholeheartedly recommend Casativo to anyone looking for top-notch home decor.
C Cécile
407 days ago

Transforming My Home into a Beach Getaway

When I stumbled upon casativo.ch, I wasn't sure what to expect. However, after purchasing their cushions, I was pleasantly surprised. The vibrant colors instantly brightened up my living space, transporting me to a seaside vacation. The quick delivery and more-than-reasonable prices added to my satisfaction. I couldn't find a single fault in my order. Without a doubt, I highly recommend Casativo to anyone looking to revamp their home decor and create their own oasis.
D Daniela
539 days ago

Ganz schlechter kundendinst

After a disappointing experience with another company, I stumbled upon casativo.ch and decided to give them a try. I ordered a set of fitted sheets, hoping for the best but bracing myself for another letdown. However, I was pleasantly surprised when my order arrived promptly and, more importantly, it was exactly as described. The fitted sheets fit my bed perfectly, and the quality was even better than I had hoped for. I couldn't be happier with my purchase. What truly set casativo.ch apart though was their exceptional customer service. I had a few questions about caring for the sheets, and they were quick to respond and provided me with all the information I needed. I can't recommend casativo.ch enough. Not only do they deliver high-quality products, but they also back it up with top-notch customer service. If you're looking for a company that truly values its customers, look no further than casativo.ch. They've won me over as a customer for life.
D Daniela
539 days ago

An Exceptional Shopping Experience with casativo.ch

As a satisfied customer of casativo.ch, I cannot help but share my wonderful experience with their products and customer service. I recently ordered bed sheets from their website and was blown away by the quality and softness of the fabric. The sheets fit perfectly, and the color was exactly as shown on the website. What really impressed me was the prompt and helpful customer service team. They not only responded to my inquiries quickly but also went above and beyond to ensure that I was completely satisfied with my purchase. I am truly grateful for their dedication to customer satisfaction. I highly recommend casativo.ch to anyone looking for high-quality home essentials and exceptional service. Thank you, casativo.ch, for exceeding my expectations!
P Peter
711 days ago

Wellness-Nackenhörnchen von…

I recently purchased the Wellness-Nackenhörnchen from casativo.ch, hoping for a relaxing experience. Unfortunately, the product arrived in a squashed state and failed to regain its intended form even after 24 hours. Disappointed, I returned it at my own expense, only to be surprised by an unexpected charge of CHF 8.95 for not returning the accompanying "gift" with the faulty item. It's disheartening to encounter such issues, and understandably, I was hesitant to leave a review on the site. However, I refuse to let others face a similar ordeal. My experience with Pearl and casativo has left me with nothing but expenses and frustration. In the future, I will seek my wellness products elsewhere and urge others to do the same. It's essential to be cautious, especially when a company's promises fall short of reality.
P Peter
711 days ago

An Unfortunate Experience Turned Lesson Learned: My Honest Review of casativo.ch

After purchasing the Wellness-Nackenhörnchen from casativo/Pearl, Art. Nr.: NC5230, Auftrags-Nr. 130089, I was left disappointed. The neck pillow arrived completely squashed, failing to regain its shape even after 24 hours. Despite raising my concerns and returning it at my own expense, the experience took an unexpected turn. Beware of the so-called "gifts" that come with your orders, as they may not be as pleasant as they seem. In my case, failing to return the gift along with the faulty item resulted in an unexpected CHF 8.95 shipping charge, enforced by the Pearl accounting department through a stern reminder. To add to the frustration, leaving a review for the product proved to be impossible, hinting at a lack of transparency in the customer feedback process. In conclusion, my interaction with Pearl/casativo left me out of pocket and filled with disappointment. My advice? Steer clear of this company to avoid unnecessary expenses and hassle in the future – a decision I intend to adhere to moving forward.

Introduction

Casativo.ch is an online home goods retailer based in Switzerland. They offer a wide range of products for interior design, including furniture, home accessories, lighting fixtures, and more. With their commitment to quality, customer service, and competitive pricing, Casativo.ch aims to provide an exceptional shopping experience for homeowners and interior enthusiasts.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • High-quality products
    • Easy-to-navigate website
    • Responsive customer service
  • Cons:
    • Limited physical stores
    • Shipping costs may vary

User Experience

Casativo.ch provides a smooth and user-friendly online shopping experience. The website's intuitive design allows customers to easily browse through different categories and find the products they need. The search function and filters further enhance the convenience of finding specific items. The checkout process is seamless, with multiple secure payment options available.

Pricing and Value for Money

Casativo.ch offers competitive pricing for their wide range of home goods. They strive to provide value for money by ensuring reasonable prices without compromising on quality. Regular promotions and discounts on selected items further enhance the affordability of their products.

Customer Service

Casativo.ch prioritizes customer satisfaction and provides excellent customer service. Their dedicated support team promptly responds to inquiries and resolves any issues customers may encounter. Contact methods include phone, email, and a live chat feature on their website.

Product Quality and Selection

Casativo.ch sources their products from reputable brands, ensuring high-quality standards. Their extensive selection caters to various interior design preferences, including contemporary, minimalist, and traditional styles. Customers can find furniture, decorative items, rugs, lighting, and more to elevate their home décor.

Website Usability

The Casativo.ch website is designed with usability in mind. It is easy to navigate, visually appealing, and optimized for both desktop and mobile devices. The product pages provide detailed descriptions, images, and customer reviews to assist in making informed purchasing decisions. The website also offers useful interior design tips and inspiration.

Returns and Exchanges

Casativo.ch has a transparent and customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified period. The company provides clear instructions and ensures a hassle-free process to process refunds or replacements.

Promotions and Discounts

Casativo.ch frequently offers promotions and discounts to provide additional value to customers. Customers can take advantage of special pricing, seasonal sales, bundle deals, and clearance items. Subscribing to their newsletter or following them on social media keeps customers informed about the latest promotions.

Reputation

Casativo.ch has built a positive reputation in the home goods industry. They have garnered a loyal customer base through their commitment to quality, reliability, and customer satisfaction. Positive reviews and testimonials from satisfied customers further reinforce their reputation as a trusted retailer.

Payment Options

Casativo.ch offers various secure payment options to accommodate customer preferences. Customers can choose from credit cards, debit cards, PayPal, and bank transfers. The secure payment gateway ensures the protection of sensitive payment information.

Loyalty Programs

Casativo.ch currently does not offer a specific loyalty program. However, they frequently reward customers with exclusive discounts, early access to sales, and special offers through their newsletter and social media channels.

Customer Reviews

Customer reviews on Casativo.ch reflect positive experiences and satisfaction with their purchases. Customers appreciate the quality of products, competitive pricing, and the responsive customer service provided by the company. The majority of reviews indicate a high overall rating, attesting to the company's commitment to customer satisfaction.

Community Involvement

Casativo.ch actively engages with their community by sharing interior design inspiration, tips, and trends through their blog and social media platforms. They encourage customers to share their creations and interior design projects, fostering a sense of community among home décor enthusiasts.

Shipping and Costs

Casativo.ch offers reliable and efficient shipping services. Shipping costs may vary depending on the size, weight, and destination of the order. The company strives to provide competitive rates and ensures safe delivery of products. Customers are provided with tracking information to monitor their shipments. In conclusion, Casativo.ch is a reputable online retailer for home goods in Switzerland. With their extensive product selection, competitive pricing, excellent customer service, and commitment to quality, they provide customers with a convenient and enjoyable shopping experience. Whether customers seek furniture, lighting fixtures, or decorative items, Casativo.ch is a reliable destination for home décor needs.