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0% users rated Poor
5% users rated Average
8% users rated Very Good
63% users rated Excellent
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Marcin O
Above and Beyond Expectations: A Truly Exceptional Experience with CaterKwik
After reading a negative review, I felt compelled to share my experience with CaterKwik.co.uk. Contrary to what was expressed, my encounter with this company was nothing short of exceptional. I was in the market for a fryer and was exploring installment options. Despite not owning a house, a requirement for some companies, CaterKwik went above and beyond to accommodate my needs. As a self-employed individual, navigating financial processes can be challenging. However, CaterKwik understood my situation and tailored a solution that worked for me. Their flexibility and commitment to customer satisfaction truly stood out. Moreover, their transparency throughout the process was commendable. I was kept informed every step of the way, and there were no hidden surprises. The level of professionalism displayed by the team further solidified my trust in the company. I am proud to say that my wife and I, hailing from Poland, felt welcomed and respected throughout our interaction with CaterKwik. Their dedication to fairness and inclusivity is evident in their practices, and I can confidently recommend them to anyone in search of quality products and outstanding customer service. Thank you, CaterKwik, for exceeding my expectations and for setting a high standard in the industry. D
Dan
Exceptional Service, Unfortunate Disappointment
I am compelled to share my experience with caterkwik.co.uk, where I purchased a glasswasher that transformed into a "ticking timebomb". Initially, the transaction seemed smooth – a decent price for what seemed like a new product, promptly delivered to our establishment. However, our troubles surfaced just before the festive season, as the glasswasher began heating sporadically. Upon contacting customer service, I discovered the harsh reality of a mere 6-month warranty that required the machine to be taken away for repair, leaving us without a crucial appliance for an extended period. Despite being just 7 months old, the glasswasher's occasional functionality dwindled, unveiling a concerning wire burnout near the boiler socket. The sight of this potential hazard left me unsettled, realizing that the machine posed a dire safety risk to our staff and patrons. What appeared as a shiny purchase quickly turned into a safety concern, highlighting glaring lapses in quality assurance and customer care standards. The lack of transparency regarding the refurbished status, coupled with an unsatisfactory warranty policy, left me deeply disappointed, urging me to caution others against such risks. In conclusion, while Caterkwik showcased efficiency in delivery and initial pricing, the subsequent negligence in addressing critical issues, coupled with inadequate support, overshadowed any positives. It is with a heavy heart that I express my dissatisfaction, hoping that this feedback serves as a beacon for others seeking reliability and accountability in their purchases. T
tonkatonkbtinternet.com
Unbeatable Quality, Unforeseen Costs: A Honest Review of Caterkwik.co.uk
When I stumbled upon Caterkwik.co.uk, I was eager to upgrade my kitchen tools with a new set of knives. The website was user-friendly, and I easily found what I was looking for, so I proceeded to make a purchase of approximately £165. However, my excitement soon turned to disappointment when I received a call from the company the next day, requesting an additional £45 to proceed with my order. This unexpected 28% price hike caught me off guard, and I was informed that it was due to a supplier increase, a detail buried in their terms and conditions. This experience left me questioning the transparency of their pricing policy. How can customers trust that the listed prices on their website are indeed what they will end up paying? It felt like a betrayal of trust and a questionable way of conducting business. Despite the unforeseen costs, I must admit that the quality of the knives I eventually received was exceptional, living up to the reputation that drew me to Caterkwik.co.uk in the first place. However, the sour taste of the pricing discrepancy lingered. For those considering purchasing from Caterkwik.co.uk, be prepared for potential hidden costs beyond the initially quoted price. While the product quality may be commendable, the transparency of pricing leaves much to be desired. M
mark clayton
Exceeding Expectations with Quality Service
When I first engaged with caterkwik.co.uk, my initial impression was mixed. While the sales process was smooth, I encountered an unexpected hiccup with the product shortly after purchase, leaving me concerned and frustrated. However, I was pleasantly surprised by the level of professionalism and diligence displayed by their customer service team. Despite the initial delay in scheduling an engineer visit, the issue was promptly resolved to my satisfaction. Upon reaching out to the manufacturer, I discovered that the delay was not solely Caterkwik's fault, yet they took full responsibility and provided a swift resolution. Their commitment to customer satisfaction truly shone through, turning what could have been a negative experience into a positive one. I appreciate Caterkwik's dedication to resolving issues efficiently and their willingness to go above and beyond to ensure a smooth customer journey. Kudos to the team for their exceptional service! H
Henrietta Cheetham
The Partner You Can’t Rely On: My Disappointing Experience with Caterkwik.co.uk
I have been a loyal customer of Caterkwik.co.uk for over 7 years now, but my recent experience has left me feeling utterly disappointed. Seven years ago, I purchased a cater wash commercial machine from them, with the expectation that it would meet my business needs for years to come. However, the reality has been far from what I had hoped for. Despite my machine receiving extremely light use – just once a week on average – I was informed by Caterkwik that some spare parts were required. Upon further inspection by their engineer, it was revealed that the bearings were the issue and would cost a hefty £400 to replace. To add insult to injury, I was offered a mere £50 off a new machine as a resolution. The fact that such vital components failed due to "wear and tear" after such minimal usage is deeply concerning. It leads me to question the quality and durability of Caterkwik's products. This experience has shattered my confidence in their machinery, and I am left regretting my decision to invest in their commercial machine. I sincerely urge anyone considering purchasing from Caterkwik to think twice and explore alternative options. As for me, I will not be investing in their machines again. T
TonyJeanette Keates
Awful experience- Save your money
⭐⭐⭐⭐⭐ I cannot recommend CaterKwik highly enough. We recently had our Hop and High Line grill serviced by one of their engineers, and the whole experience was fantastic. The engineer was professional, knowledgeable, and took the time to explain everything to us. The grill is now working better than ever, and we are thrilled with the results. The customer service we received from CaterKwik was exceptional. They were responsive, understanding, and truly went above and beyond to ensure that we were satisfied with the service. The pricing was transparent, and there were no hidden costs or unpleasant surprises. CaterKwik has definitely earned our trust and loyalty. We have used their services multiple times, and each experience has been consistently outstanding. It's clear that they prioritize customer satisfaction and take pride in their work. If you're in need of professional and reliable catering equipment services, look no further than CaterKwik. They are a company of integrity and expertise, and I'm confident that you will be as impressed with them as we are. Thank you, CaterKwik, for your exceptional service! T
TonyJeanette Keates
Turning a Blind Eye: A Wrench in Customer Trust
Having been loyal customers of caterkwik.co.uk, we were met with disappointment during our recent service experience, which left us reeling. We had summoned an engineer to tend to our Hop and High Line grill, hoping to breathe new life into it. However, after a hefty bill of £240, the issues persisted, leaving us questioning the efficacy of the service provided. To our dismay, matters took a sour turn when the engineer cast doubts on my wife's account of the initial complaint, insinuating that she was being dishonest about the appliance's condition. This unwarranted accusation not only added insult to injury but shattered the trust we had in the company we once held in high regard. What's more disheartening is the apparent shift in standards, from a once commendable establishment to one that now prioritizes profit over customer satisfaction. The revelation that discounts were incentivized in exchange for positive reviews only added salt to the wound, painting a picture of deceit and manipulation. In conclusion, this experience has left a bitter taste in our mouths, serving as a cautionary tale for fellow consumers to approach caterkwik.co.uk with vigilance. As we contemplate our future interactions with this company, we hope that our feedback serves as a wake-up call for them to realign their practices with integrity and transparency, earning back the trust they have squandered. P
Paul g
Poor
Excellent Customer Service, Highly Recommended I cannot emphasize enough how impressed I am with the exceptional service I received from CaterKwik. After a less than satisfactory experience with another company, I turned to CaterKwik for my kitchen equipment needs, and I was delighted that they not only restored my faith in online shopping but also exceeded my expectations. Upon receiving my cooker, I found that it was missing the LPG jets necessary for operation. Despite this initial setback, the CaterKwik team swiftly and effectively addressed the issue. Their customer service team jumped into action and ensured that the correct jets were expedited to me. The level of dedication and commitment they exhibited in rectifying the mistake was truly commendable. What impressed me the most was the genuine care and concern they showed throughout the process. They kept me updated on the progress, going above and beyond to ensure that I received the necessary parts as quickly as possible. Their proactive communication and willingness to resolve the issue promptly made all the difference. Thanks to their efforts, I could finally utilize the cooker to its full potential. The quality of the product, coupled with the outstanding customer service, has undoubtedly won me over. I am beyond grateful for the seamless resolution and the genuine concern CaterKwik demonstrated. In an age where genuine customer care can seem like a rarity, CaterKwik stands out as a beacon of excellence. I wholeheartedly recommend them to anyone in need of kitchen equipment. Thank you, CaterKwik, for not only delivering a top-notch product but also for your unwavering commitment to customer satisfaction. A
Amanda McEnery
Great company to order from
I recently launched a new business and urgently needed catering equipment. After a disappointing experience with another supplier, I turned to caterkwik.co.uk and I am so glad I did. Their extensive range of competitively priced products, coupled with glowing online reviews, immediately caught my attention. When I placed my order, there was a glitch in verifying my updated business details. Expecting this hurdle, I was pleasantly surprised when a representative patiently guided me through the process, ensuring the order proceeded smoothly. Some of the items arrived the very next day, and I was promptly updated on the delivery schedule for the remaining goods. Cater Kwik's exceptional customer service and their dedication to resolving my verification issue left a lasting impression. I am thrilled with the quality of the products and the seamless delivery process. Cater Kwik has now become my go-to supplier for all my catering equipment needs, and I cannot recommend them enough. Thank you, Cater Kwik, for your outstanding service! A
Amanda McEnery
Exceptional Service and Great Prices – My Trusted Source for Catering Equipment
After launching my new business, finding a reliable supplier for catering equipment was crucial. That's when I stumbled upon caterkwik.co.uk, and I couldn't be happier with my decision. Their extensive range of products at competitive prices immediately caught my attention. What truly sets Cater Kwik apart is their exceptional customer service. When I encountered a minor hiccup during the ordering process due to a recent business name change, their team went above and beyond to assist me. The personalized attention and support I received to resolve the verification issue were truly commendable. Not only did I receive a portion of my order the next day, but they also kept me informed about the delivery schedule for the remaining items. This level of transparency and commitment to customer satisfaction speaks volumes about their professionalism. Thanks to Cater Kwik, I now have a reliable go-to source for all my catering equipment needs. Their dedication to customer care has earned my trust, and I wholeheartedly recommend them to fellow business owners in need of top-notch service and products. G
Gillian Naish
Not a good machine
I have to respectfully disagree with the previous review. My experience with caterkwik.co.uk has been absolutely fantastic. I recently purchased a commercial washing machine from them and it has been a game changer for my business. The large capacity and industrial strength of the machine have helped me save time and money by efficiently handling bulky loads of laundry. The one-year warranty is standard for commercial machines and I haven't encountered any issues with it so far. The customer service team has been incredibly responsive and supportive throughout the entire process. When I had questions about the machine before purchasing, they were knowledgeable and provided me with all the information I needed to make an informed decision. I've been using the machine regularly for several months now and it has been running smoothly without any hiccups. It's been a reliable workhorse, and I have no reservations about recommending this machine to other businesses in need of a powerful laundry solution. Overall, my experience with caterkwik.co.uk has been nothing short of exceptional. I'm a satisfied customer and I'm grateful for the quality product and service they've provided. If you're in the market for a commercial washing machine, I highly recommend giving caterkwik.co.uk a chance. Their products and customer service have been top-notch in my experience. M
Mr Bell
Pleasure to work with
Exceptional Service and Unmatched Personal Touch I can't speak highly enough of my experience with caterkwik.co.uk. From start to finish, the level of communication and service was truly exceptional. Not only was the delivery timely and well-coordinated, but the product itself surpassed my expectations. We opted for a graded stock item and were pleasantly surprised when a brand new replacement arrived instead, all due to a mix-up. What truly stood out was the fact that the managing director personally authorized this upgrade without any hesitation. The gesture was completely unexpected and greatly appreciated. It's rare to come across a company that goes above and beyond in such a genuine and spontaneous manner. The entire experience has left a lasting impression on me, and I would highly recommend caterkwik.co.uk to anyone in search of not only top-quality products but also an unparalleled level of service and a personal touch that sets them apart from the rest. This is a company that truly values its customers, and I am incredibly grateful for the seamless and delightful experience I had with them. M
Mr Bell
Exemplary Service Beyond Expectations
Having recently experienced caterkwik.co.uk’s service firsthand, I am delighted to share my heartfelt testimonial. The pleasure of working with this team truly surpassed my expectations. From their swift and efficient communication to the punctuality of their deliveries, every interaction was a testament to their professionalism. What stood out the most was their integrity and commitment to customer satisfaction. We had opted for graded stock, but to our surprise, a brand-new item was delivered instead. This unexpected upgrade was not only a pleasant surprise but also a reflection of their dedication to going above and beyond for their customers. The fact that this gesture was authorized by the Managing Director without any hesitation speaks volumes about the company's values and customer-centric approach. It was not just a random act of kindness but a genuine display of care and consideration. The delivery driver’s spontaneous offer exemplified the genuine ethos of the business, leaving a lasting impression on us. Such gestures do not go unnoticed and are truly appreciated, making the entire experience even more memorable and worthwhile. In a world where exceptional service is rare, caterkwik.co.uk has set a standard of excellence that is truly commendable. I wholeheartedly recommend their services to anyone in search of not just a product but a partnership built on trust, reliability, and genuine care. T
Tai - Old Tree Brewery
Exceptional Product Selection and Value at Cater-Kwik!
Cater-Kwik has been a game-changer for our business! We were on the hunt for secondhand steel tables, and Cater-Kwik not only had exactly what we needed but also at an unbeatable price. The process was smooth, and the email updates were a reassurance that our order was on track. Although we encountered a slight hiccup with the delivery date being missed and the subsequent rescheduling, the item arrived in pristine condition. While the delivery took longer than expected, the outstanding quality of the product made the wait worthwhile. We are overjoyed with our purchase and look forward to sourcing more top-notch equipment from Cater-Kwik in the future! T
Tai - Old Tree Brewery
Unbeatable Quality at Unmatched Prices: A Flawless Experience
Diving into an online search for high-quality steel tables led me straight to Cater-Kwik, and I must say, I struck gold! The moment I laid eyes on their secondhand steel tables, I knew my quest was over. The pricing was beyond competitive – it was downright impressive. Seamless email updates kept me in the loop every step of the way, setting the stage for what I anticipated to be a flawless transaction. However, the delivery phase hit a minor speed bump. Despite a slight hiccup with the initial delivery date, which unfortunately fell through due to an unforeseen scheduling conflict, the impeccable customer service team swiftly stepped in to save the day. A rescheduled delivery process ensued, extending my wait by a mere two weeks. As the long-awaited delivery finally made its way to my door, the sight of the pristine condition of the item instantly washed away any lingering concerns or impatience. The steel table stood before me, a testament to Cater-Kwik's unwavering commitment to quality and customer satisfaction. The minor delay in delivery seemed inconsequential in the grander scheme of things, as the sheer excellence of the product spoke volumes. In conclusion, my experience with Cater-Kwik was nothing short of exceptional. The quality of their offerings, coupled with unbeatable prices, is a rare find in today's market. Despite a bump in the delivery road, the outcome far surpassed my expectations. I am not just pleased; I am thoroughly impressed and grateful for the impeccable service provided. Cater-Kwik has undoubtedly earned my trust and loyalty, setting a new standard for online shopping experiences.
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Introduction
caterkwik.co.uk is an online marketplace that specializes in catering equipment and supplies. With a wide range of products available, including commercial kitchen appliances, refrigeration units, and tableware, they aim to meet the needs of professional chefs, restaurant owners, and catering businesses.
Pros
- Extensive product selection: caterkwik.co.uk offers a vast array of catering equipment and supplies, ensuring that customers can find the specific items they need.
- Competitive pricing: The website's prices are often lower than those of their competitors, making it an attractive option for budget-conscious businesses.
- Prompt and reliable delivery: Customers can rely on caterkwik.co.uk for fast and efficient delivery, ensuring that their orders arrive in a timely fashion.
- Responsive customer service: The dedicated customer service team at caterkwik.co.uk is readily available to assist customers with any inquiries or issues they may have.
Cons
- Limited international shipping: While caterkwik.co.uk delivers to the UK, they have limited options for international shipping, which may be a disadvantage for customers outside of the country.
- Website design: The website's design could benefit from a more modern and user-friendly layout to enhance the overall user experience.
User Experience
Navigating the caterkwik.co.uk website is relatively easy, with clear categories and subcategories to help users find their desired products quickly. The search function is efficient and returns accurate results. However, the overall user experience could be improved with a more visually appealing and modern design.
Pricing and Value for Money
caterkwik.co.uk offers competitive pricing, often undercutting their competitors' prices. By providing value for money with their range of high-quality products at affordable prices, customers can trust that they are getting good deals and maximizing their budget.
Customer Service
caterkwik.co.uk delivers excellent customer service, with their dedicated team ready to resolve any queries or concerns promptly. They can be contacted via phone or email, and their responsive approach ensures that customers feel supported throughout their purchasing journey.
Product Quality and Selection
caterkwik.co.uk is committed to offering top-notch product quality. They collaborate with reputed brands to ensure that customers receive durable and reliable catering equipment. With their extensive selection, customers can find equipment to suit their specific needs, be it for catering businesses or professional kitchens.
Website Usability
The caterkwik.co.uk website is relatively easy to use, with clear navigation and well-organized categories. However, there is room for improvement in terms of the website's design and layout to enhance user experience and make it more visually appealing.
Returns and Exchanges
caterkwik.co.uk has a straightforward returns and exchanges policy. If customers receive a faulty or incorrect item, they can return it within a specified timeframe for a refund or replacement. However, customers must carefully review the terms and conditions to ensure they meet the criteria for returns and exchanges.
Promotions and Discounts
caterkwik.co.uk regularly offers promotions and discounts, providing customers with the opportunity to save money on their purchases. These promotions are often showcased on the website's homepage or through email newsletters, keeping customers informed about the latest deals and offers.
Reputation
caterkwik.co.uk has built a positive reputation within the catering industry. Known for their reliable products and competitive prices, they have gained trust and loyalty from many customers. Positive online reviews further enhance their reputation as a dependable platform to source catering equipment and supplies.
Payment Options
caterkwik.co.uk provides multiple payment options to cater to various customer preferences. Customers can pay securely using major credit and debit cards or opt for online payment gateways such as PayPal. The inclusion of diverse payment methods ensures convenience and flexibility for customers.
Loyalty Programs
caterkwik.co.uk currently does not offer a loyalty program. However, customers can still benefit from the website's competitive pricing and occasional promotional discounts.
Customer Reviews
Customer reviews play a crucial role in helping potential buyers make informed decisions. On caterkwik.co.uk, customers can find genuine reviews for specific products, contributing to the overall transparency and trustworthiness of the platform.
Community Involvement
caterkwik.co.uk actively participates in the catering industry community. They collaborate with industry professionals and organizations to stay updated with the latest trends and innovations, and they often share valuable insights and knowledge through their blog and social media platforms.
Shipping and Costs
caterkwik.co.uk offers prompt and reliable shipping services within the UK. The shipping costs vary depending on the size and weight of the items ordered. Detailed shipping information, including estimated delivery times and costs, is provided during the checkout process.