Users Voice for Catherines

51% users rated Terrible
2% users rated Poor
0% users rated Average
10% users rated Very Good
38% users rated Excellent
Pie Chart Review Representation for Catherines
Catherines Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 5 1.2 4.5 1.2 3.2 4.1
Aug 2022 2.4 1.1 4.3 1.5 3 3.3
Sep 2022 5 1.4 4.8 1.2 3.7 3.8
Oct 2022 5 1 4.3 1.3 2.5 4
Mar 2023 3.1 5 2.4 1.4 3 3.3
Line Chart for Rating of peer stores

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Detailed Catherines Review by

Introduction

Catherines.com is a website that specializes in plus-size clothing for women ranging from sizes 16 to 34. They offer a wide range of products such as tops, bottoms, dresses, lingerie, swimwear, and accessories. Catherines is known for being inclusive, offering fashionable options for women of all sizes.

Pros and Cons

Pros:
  • Catherines offers a wide range of products for plus-size women.
  • The website has a user-friendly interface and is easy to navigate.
  • Catherines frequently offers promotions and discounts.
Cons:
  • Catherines does not offer free shipping or returns.
  • Some customers may find the prices to be higher than other plus-size retailers.
  • The selection of products may be limited compared to other retailers.

User Experience

Catherines.com has a user-friendly interface that is easy to navigate. The website is organized into categories and subcategories, making it easy to find specific products. The website also provides detailed product descriptions and sizing charts to help customers find the perfect fit.

Pricing and Value for Money

While Catherines prices are generally higher than other plus-size retailers, the company often offers promotions and discounts that can help make the prices more competitive. Additionally, Catherines' focus on inclusivity and fashion-forward designs may make the higher prices worth it to some customers.

Alternatives

Some alternatives to Catherines include Lane Bryant, Torrid, and Eloquii. These retailers also offer a wide range of plus-size clothing options.

Customer Service

Catherines offers customer service via phone, email, and live chat. They also have a frequently asked questions section on their website that can help customers find answers to common questions.

Product Quality and Selection

Catherines offers a wide range of products for plus-size women, including clothing, lingerie, and swimwear. While some customers may find the selection to be limited compared to other retailers, Catherines' focus on inclusivity and fashion-forward designs may make up for the smaller selection.

Website Usability

Catherines.com has a user-friendly interface that is easy to navigate. The website is organized into categories and subcategories, making it easy to find specific products. The website also provides detailed product descriptions and sizing charts to help customers find the perfect fit.

Returns and Exchanges

Catherines does accept returns and exchanges on unworn, unwashed items within 60 days of the purchase date. However, customers are responsible for paying for the return shipping fees.

Promotions and Discounts

Catherines frequently offers promotions and discounts, such as percent-off sales and free shipping with a minimum purchase. Customers can also sign up for Catherines' email list to receive exclusive offers and promotions.

Reputation

Catherines has a positive reputation in the plus-size fashion community. They are known for being inclusive and offering fashionable options for women of all sizes.

Payment Options

Catherines accepts a variety of payment options, such as credit cards, PayPal, and gift cards.

Loyalty Programs

Catherines has a loyalty program called Perks that allows customers to earn points for purchases. Perks members also receive exclusive offers and promotions.

Customer Reviews

Catherines has a section on their website for customer reviews. Customers can leave reviews and rate products on a five-star scale.

Community Involvement

Catherines supports various charitable organizations, such as Dress for Success and Breast Cancer Research Foundation.

Shipping and Costs

Catherines ships to the United States and APO/FPO addresses. Shipping and handling charges are based on the total purchase price and delivery method selected. Standard shipping takes 4-7 business days, while expedited shipping takes 2-3 business days. Catherines does not offer free shipping.

Catherines Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: Mette Clausen

Review Submission Date: 2022-07-22

Review Title: One star just to be able to write a…
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Review Description: One star just to be able to write a review. Made a(for me) large order of $82. Some items arrived the rest never came. Asked for a refund. They started the process on June 6. And im still waiting!!! Worst costumer service ever. ( Unless the aim is to scare of clients, then they do great). Keep writing emails to keep them working, now they don’t even reply.

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Reviewer Name: Rochelle Lundquist

Review Submission Date: 2022-06-04

Review Title: Ordered 2 piece bikini received 1 piece…
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Review Description: I ordered a 2 piece bikini swimsuit online from Lane Bryant. I only received the top half of the suit. There was NO notification sent to inform me that I would not be receiving the full suit. I now have no swimsuit to wear on my planned trip.

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Reviewer Name: pjgrose

Review Submission Date: 2022-05-29

Review Title: I ordered the same bra I have used for…
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Review Description: I ordered the same bra I have used for years only to find skinny boning in the sides and less padding around the underwires. I was nearly in tears after wearing it at work all day. I had to cut the boning out but there was no relief from the lack of underwire padding. Now I am back to searching for another company that makes a comfortable 36H bra. I am so unhappy with this company right now. Customer service was terrible when I called them.

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Reviewer Name: LaKisha_BRLA

Review Submission Date: 2022-02-09

Review Title: Communication in Chat Horrible!
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Review Description: Communication in Chat - HORRIBLE!!!! I have a pair of jeans (worn once) that are defective! I've contacted Lane Bryant to inform them of this. I was told that a refund was issued in the chat feed; however, they can't send an email confirming the refund. This is crazy!! It takes 2 seconds to send an email to anyone anywhere in the world. Also, I have an account with them and the refund is shown there either. Who wants to pay for defective merchandise? I just want my money back!

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Reviewer Name: gigi Va

Review Submission Date: 2022-02-06

Review Title: I had a excellent experience with them…
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Review Description: I had a excellent experience with them when ordering clothes from them

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Reviewer Name: gigi Va

Review Submission Date: 2022-02-06

Review Title: I had a excellent experience with them…
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Review Description: I had a excellent experience with them when ordering clothes from them

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Reviewer Name: Cristina C.

Review Submission Date: 2022-01-18

Review Title: Love the Sales and Cacique
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Review Description: I absolutely love the Cacique brand, only bras I will buy anymore! They accommodate all sizes and styles and the support is amazing! I don't know why people are complaining about the quality of the clothes, I think they are great! Only down side is that I have to purchase during sales as they are incredibly expensive. But they are always having great sales, just a matter of watching for them!

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Reviewer Name: Cristina C.

Review Submission Date: 2022-01-18

Review Title: Love the Sales and Cacique
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Review Description: I absolutely love the Cacique brand, only bras I will buy anymore! They accommodate all sizes and styles and the support is amazing! I don't know why people are complaining about the quality of the clothes, I think they are great! Only down side is that I have to purchase during sales as they are incredibly expensive. But they are always having great sales, just a matter of watching for them!

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Reviewer Name: Tina

Review Submission Date: 2021-12-27

Review Title: So disappointed
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Review Description: First of all, you never have my bra size!! Second, you never have the panties to match!! It takes an act of congress just to try and find a matching set, which is nearly impossible!!! You can do so much better!!! Very disappointing!!!

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Reviewer Name: Tina

Review Submission Date: 2021-12-27

Review Title: So disappointed
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Review Description: First of all, you never have my bra size!! Second, you never have the panties to match!! It takes an act of congress just to try and find a matching set, which is nearly impossible!!! You can do so much better!!! Very disappointing!!!