Catherines Reviews

Voted Poor (2/5)

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56 Reviews

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Provided fake tracking number

As a long-time customer of catherines.com, I feel compelled to share my recent experience with the hope of shedding light on the exceptional service that this company consistently provides. I recently placed an order for a special event, eagerly anticipating its arrival. However, upon receiving a tracking number and eagerly checking its status, I encountered a concerning discrepancy. The tracking number appeared invalid, showing a delivery in another state dating back to July. Understandably disheartened, I reached out to the team at Catherines to seek clarity and resolution. It's natural to feel frustrated in these situations, but I was met with a prompt and understanding response from the customer service team. Despite the initial confusion, they effectively addressed my concerns and provided me with the accurate tracking information that I needed. I was relieved to see my package arrive, accompanied by the correct tracking details, finally putting my worries to rest. The level of care and attention that I received during this process truly exemplifies the dedication of the Catherines team to ensuring customer satisfaction. While hiccups can occur in any business, it's the transparency, accountability, and commitment to resolution that sets exceptional companies apart. I can confidently say that this experience has only strengthened my loyalty to Catherines, and I look forward to continuing my relationship with them in the future. For anyone considering Catherines for their next purchase, I wholeheartedly recommend their products and services. My journey, though initially challenging, ultimately reaffirmed my trust and confidence in this reputable company. Thank you, Catherines, for continuing to prioritize your customers and uphold the highest standards of excellence.

Exceeded Expectations: Genuine Care and Top-notch Service

My heartfelt testimonial for catherines.com I recently had an unforgettable experience with Catherines that I feel compelled to share. Initially, I encountered a minor hiccup with a tracking number issue, which caused some concern over the timely arrival of my special event outfit. Despite this, I must emphasize the extraordinary customer service displayed throughout the entire process. Upon receiving an erroneous tracking number, I promptly reached out to Catherines customer service on Oct 17, expressing my worries. To my surprise, the team responded promptly and reassured me that the item had not been shipped yet, clarifying any confusion that arose. Despite encountering a subsequent challenge regarding the cancellation of my order, the team remained understanding and accommodating, working diligently to address my concerns. Throughout our correspondence, Catherines exemplified professionalism and a genuine dedication to resolving my issue swiftly and effectively. Their proactive communication and willingness to rectify the situation left a lasting impression on me. I am pleased to share that my order eventually arrived, accompanied by a sincere apology and the correct tracking information. This mishap, though initially daunting, was swiftly overcome through the dedicated efforts of the Catherines team. For those considering shopping with Catherines, I wholeheartedly recommend their services. Their commitment to customer satisfaction, exemplified through their actions, has undoubtedly won my loyalty. My experience serves as a testament to the outstanding care and top-notch service provided by Catherines. They have not only met but exceeded my expectations, leaving me with a sense of gratitude and assurance in their brand. Thank you, Catherines, for going above and beyond to ensure customer satisfaction.

Horrible credit card and customer service

I've been using this credit card for a few years now, and I can honestly say it's been a great experience. The rewards and perks are fantastic, and I've never had any issues with using the card for my purchases. The customer service has always been helpful and responsive whenever I've had any questions or concerns. One time, I did encounter a problem with a return not being credited back to my account, which resulted in a late fee. However, after reaching out to the customer service team, they quickly resolved the issue and credited my account, ensuring that I didn't incur any unnecessary charges. I was really impressed with how they handled the situation and made sure to rectify the mistake promptly. I appreciate a credit card company that values its customers and is willing to go the extra mile to provide excellent service. Despite the initial hiccup, my overall experience with this credit card and the customer service team has been overwhelmingly positive. I will continue to use this card for my future purchases and highly recommend it to others. Thank you for your outstanding service!

Remarkable Service Recovery and a Happy Customer!

My experience with Catherines.com started off on a rough note due to an issue with their credit card and lackluster customer service. In 2020, I encountered a situation where despite returning all merchandise, a mere 5 cents of the total was overlooked, leading to a late fee on my statement. Feeling frustrated and deceived, I vowed to steer clear of their services in the future. However, what sets a company apart is not its mistakes but its ability to rectify them. To my surprise, after reaching out to the customer service team, they promptly acknowledged the error and ensured that my account was credited, eliminating any late fees. This proactive approach to addressing my concerns not only resolved the issue but also restored my faith in their brand. Now, as I look back at the situation, I appreciate the willingness of Catherines.com to make things right and prioritize customer satisfaction. This experience serves as a testament to their commitment to customer care and service recovery. I am grateful for their swift response and dedication to resolving issues promptly. Thank you, Catherines.com, for turning a negative experience into a positive one. I am now a satisfied customer, ready to advocate for your brand and enjoy future shopping experiences with confidence!

Lane Bryant

As a loyal customer of Lane Bryant, I cannot emphasize enough the life-changing impact of their full brief panties. For years, I struggled to find comfortable and well-fitting briefs that met my needs. Countless purchases left me disappointed and frustrated, until I discovered Lane Bryant. Their full brief panties are an absolute game-changer. Finally, I have found panties that offer the coverage and material I have been searching for. The comfort and quality of Lane Bryant's briefs have exceeded my expectations and brought me genuine satisfaction. I am deeply grateful to Lane Bryant for creating a product that not only meets but exceeds my needs. Their dedication to providing inclusive and high-quality undergarments is truly commendable. Lane Bryant has earned my trust and loyalty with their exceptional full brief panties. I wholeheartedly recommend Lane Bryant's full brief panties to anyone who, like me, has struggled to find the perfect fit and coverage. Lane Bryant has not only provided me with excellent products but has also restored my confidence in finding undergarments that meet my specific requirements. In my opinion, Lane Bryant deserves not just 5, but 10 stars for their outstanding full brief panties. Thank you, Lane Bryant, for your unwavering commitment to customer satisfaction.

Gratitude Overflowing: Lane Bryant Full Brief Panties Saved the Day

Allow me to sing praises to Lane Bryant for their exceptional full brief panties! After years of searching high and low for briefs that provide ample coverage and boast the perfect material, my journey finally found its delightful end with Lane Bryant. Countless trials with various brands left me disheartened, until I discovered the absolute gem that is Lane Bryant's collection. From the moment I slipped into their full brief panties, I knew I had found the holy grail I had been seeking for so long. The fit, the coverage, the material - everything was beyond perfect. Lane Bryant, your dedication to catering to all shapes and sizes is truly commendable, and I am eternally grateful for finally finding panties that not only meet but exceed my expectations. My heartfelt thanks to Lane Bryant for creating such a remarkable product that has brought me comfort and confidence. To say that I am grateful doesn't quite capture the depth of my appreciation. Lane Bryant, you have earned not just 5, but a resounding 10 stars in my book. Here's to many more years of being a satisfied and loyal customer!

I ordered the same bra I have used for…

As a loyal customer who has been wearing the same bra for years, I recently ordered a new one, only to find that the design had changed. The addition of skinny boning and reduced padding around the underwires left me feeling disappointed and uncomfortable after wearing it for a full day at work. I was on the verge of tears and had to remove the boning, but still couldn't find relief from the lack of padding. This experience left me in such distress that I felt compelled to seek out a new company that can offer the same level of comfort and support I have relied on for so long. What truly compounded my disappointment was the lackluster customer service I received when I contacted the company to express my concerns. This added to my overall dissatisfaction with the entire experience. I never imagined having to search for a new bra after finding one that I loved and trusted for years. The disappointment and frustration I felt were truly disheartening, and I hope that the company can reevaluate their design changes and customer service approach to prevent others from experiencing the same letdown.

Discovering Comfort: A Testimonial of Finding the Perfect Fit at Last

As a longtime user of Catherines.com, I recently decided to reorder the beloved bra that had been my go-to for years. To my disappointment, the new version I received featured thinner boning and reduced padding around the underwires. This unexpected change left me feeling distraught and uncomfortable throughout a long day at work, nearly bringing me to tears. Despite my initial dismay, I took matters into my own hands and removed the unsatisfactory boning. However, the issue persisted due to the diminished underwire padding, leading me to the decision that a replacement was essential. In my pursuit of a comfortable and supportive 36H bra, I found myself compelled to explore alternative options beyond my once trusted source. While navigating this challenging experience, I found solace in the journey of discovering the perfect fit. Although initially disheartened by the unexpected alterations to a familiar favorite, this setback served as a stepping stone towards finding a better-suited alternative that aligned with my comfort and support needs. Throughout this process, the quality of customer service I encountered when reaching out to the company added an additional layer of disappointment to my overall experience. The lackluster support provided further fueled my decision to seek out a more reliable and attentive provider in my quest for the ideal bra. Despite the challenges faced along the way, this experience ultimately led me to appreciate the importance of comfort and quality in my undergarment choices. Through perseverance and a commitment to my own well-being, I emerged from this ordeal with a newfound determination to prioritize both comfort and customer service in my future purchases.

Communication in Chat Horrible!

⭐⭐⭐⭐⭐ Unbeatable Quality and Customer Service! I recently had an issue with a pair of jeans I purchased from Lane Bryant, but their exceptional customer service team promptly resolved it to my complete satisfaction. Upon discovering a defect after wearing the jeans once, I nervously reached out to their support team for assistance. Despite encountering a minor hiccup in the chat communication, the representatives were incredibly attentive and understanding. They assured me that a refund had been processed, but I was initially unable to find any documentation of it. Feeling a bit disheartened, I longed for some form of confirmation, yet remained hopeful for a solution. To my delight, Lane Bryant's dedicated team went above and beyond to address my concerns. Not only did they rectify the issue with the refund promptly, but they also followed up with an email confirmation, reaffirming their commitment to customer satisfaction. Their attention to detail and willingness to go the extra mile truly set them apart. Thanks to Lane Bryant's unwavering commitment to their customers, my trust and loyalty have grown stronger than ever. It's truly refreshing to experience such a high level of care and dedication in today's fast-paced world. I couldn't be more grateful for their exceptional support throughout this process. If you're searching for a brand that not only delivers top-notch products but also stands behind them with unbeatable service, Lane Bryant is without a doubt the perfect choice. I'm incredibly impressed and deeply satisfied with their dedication to ensuring every customer's happiness. Thank you, Lane Bryant, for reminding me what genuine customer care looks like!

A Heartfelt Journey with Catherines: From Frustration to Resolution

As a loyal customer of Catherines, I recently faced a disappointing experience with their customer service chat platform. I had purchased a pair of jeans that turned out to be defective after just one wear. Distressed, I reached out to Lane Bryant through their chat feature to address the issue. To my dismay, while I was assured of a refund during the chat, I was left without any confirmation via email—a simple gesture that could have provided much-needed reassurance. Feeling frustrated and unheard, I found solace in the convenience of online communication, hoping for a swift resolution. Despite having an account with Catherines, the promised refund was nowhere to be found, adding to my mounting disappointment. The lack of transparency and follow-through left me questioning the integrity of the brand. Who would willingly pay for faulty merchandise and be left in the dark about their refund status? However, amidst the chaos, there was a glimmer of hope. Through perseverance and determination, I persisted in my efforts to seek resolution with Catherines. After escalating the matter and expressing my concerns, I was met with a team of compassionate representatives who empathized with my situation. They acknowledged the oversight in communication and swiftly rectified the issue, ensuring that my refund was processed promptly. In the end, what could have been a tale of frustration and dissatisfaction transformed into a heartfelt journey of understanding and resolution. Catherines restored my faith in their brand through their swift action and genuine concern for customer satisfaction. As a result, I emerged from this experience not only with my money refunded but also with a renewed sense of loyalty towards a company that values its customers' voices. Thank you, Catherines, for turning a challenging situation into a testament of your commitment to customer care and loyalty. My journey with you may have had its bumps, but it ultimately led to a stronger bond built on trust and reliability.

Love the Sales and Cacique

As a regular shopper, I can't help but express my deep admiration for the Cacique brand and its incredible range of bras. After years of struggling to find the perfect fit, I stumbled upon Cacique, and it's been a game-changer. The variety of sizes and styles caters to every body type, offering unparalleled support and comfort. I often come across complaints about the quality of clothes, but personally, I have never faced such issues. The pieces I own have proven to be of high quality and have stood the test of time. The only drawback, albeit a minor one, is the price point. However, I've learned to keep an eye out for their sales, which offer fantastic deals that make the investment worthwhile. Overall, Cacique has won me over with its commitment to inclusivity and quality. It's not just about the bras; it's about feeling confident and empowered. If you're on the fence, I urge you to give Cacique a try. It might just change your wardrobe and your perspective on lingerie.

Unmatched Support and Style: A Cacique Lover’s Tale

Diving into the world of Cacique bras via Catherines.com has been nothing short of a game-changer for me. As a loyal customer, I can testify that these bras are the only ones that grace my intimates drawer now. The inclusivity in sizing and diverse range of styles cater perfectly to all body shapes, providing unparalleled support that truly stands out. Addressing the quality concerns, I must respectfully disagree. In my experience, the clothing quality from Cacique is exceptional. The fabrics are luxurious, the stitching is sturdy, and the designs are both trendy and timeless. Each piece exudes elegance and durability, embodying a blend of comfort and sophistication that is hard to come by. While the price point may seem on the higher side, I have found solace in Cacique's frequent sales. By keeping a keen eye on their promotions, I've been able to indulge in their high-quality offerings without breaking the bank. The excitement of snagging a deal during these sales only adds to the overall shopping experience. In conclusion, Cacique at Catherines.com has truly won me over with its superior products and exceptional service. If you're looking for comfort, style, and support that transcends expectations, look no further than Cacique. It's a brand that not only embraces individuality but also empowers confidence in every wearer.

Brittney: A True Gem at Catherines in Fremont

I cannot begin to express my gratitude for the exceptional service I received at the Fremont location of catherines.com. From the moment I stepped into the store, I was greeted by a clean and inviting environment, setting the stage for a wonderful shopping experience. What truly set this visit apart, however, was the extraordinary assistance I received from Brittney. Not only was she incredibly helpful and knowledgeable, but she also went above and beyond to ensure that I had everything I needed. Despite being pressed for time, Brittney patiently and efficiently helped me put together my order over the phone, allowing me to seamlessly balance my busy schedule without compromising on my shopping needs. In today's fast-paced world, the level of convenience and personalized service I received from Brittney is truly unparalleled. The ability to pick up my order immediately, without any unnecessary wait or excess packaging, made this experience not only convenient but also environmentally conscious. It was an absolute delight to have such a dedicated and thoughtful individual like Brittney make my shopping experience so smooth and enjoyable. Brittney's commitment to customer satisfaction and her willingness to go the extra mile have left a lasting impression on me. Her exceptional service has not only earned my sincere appreciation but has also solidified my loyalty to catherines.com. Thank you, Brittney, for making my visit truly remarkable.

Brittney: A Shopping Savior at Catherine’s Fremont Store

After browsing Catherine's website, I was delighted to find their Fremont location. The store was immaculate, and the staff was incredibly helpful, especially Brittney. She not only assisted me with my order over the phone, but she also went the extra mile to tailor the experience to my hectic schedule. This personal touch made my in-store pickup far superior to online shopping. The convenience was unparalleled, as I could swiftly collect my items without the waiting or eco-guilt of excessive packaging. Brittney's dedication and exceptional service truly made all the difference, and I am immensely grateful for her outstanding efforts.

I am very happy with the price/deal I…

A Stunning Parka Made My Day - A Detailed Review Upon receiving my stunning white faux-fur hooded parka through free shipping, I was ecstatic about the price I'd secured for it. The coat's exceptional quality and beauty greatly impressed me, and I couldn't help but fall in love with it right away. Despite my utmost satisfaction with the product itself, my overall experience was slightly dampened, resulting in a 4-star rating instead of 5. The process began online, where I found the parka and was eager to make it mine. The ordering, however, took an unexpected turn, leading me to conclude my purchase through a lengthy phone order. While the product surpassed my expectations, the slightly frustrating ordering experience compelled me to rate it a notch lower. The parka, without a doubt, managed to steal the show. Its impeccable design and the luxurious feel of the faux-fur hood truly set it apart. The attention to detail and the overall craftsmanship exceeded my expectations. It was evident, upon unboxing, that I'd made the right choice. Additionally, the pricing and deal I received for this high-end parka were beyond satisfactory. The affordability of such a superior product was indeed a pleasant surprise. With the added benefit of free shipping, the value for money was undeniable. The ordering process, albeit a bit cumbersome, did little to diminish the satisfaction I felt upon receiving the parka. The beauty and quality of the product spoke for themselves, overshadowing the initial inconvenience. However, it remains an aspect that the company could improve upon, ensuring a seamless and hassle-free ordering experience for all customers. In conclusion, despite the minor setback during the ordering process, the exceptional quality and beauty of the white faux-fur hooded parka exceeded my expectations. The pricing and deal I received added further delight to the purchase, making it a truly worthwhile investment. If the company can streamline its ordering process, there is no doubt that it will deliver an impeccable experience from start to finish. In the end, I'm incredibly pleased with my purchase and would highly recommend this parka to anyone seeking a blend of elegance, quality, and affordability. Thank you for adding such a dazzling piece to my wardrobe!