Cellarmarinestore Reviews

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Cellar Marine Store: A Disappointing Experience

I recently had a disappointing experience with Cellar Marine Store. My consignment arrived damaged, with bags not properly tied, resulting in a significant water leak. This led to the transportation of snails in hardly any water, which was filthy with a salinity of 0.018, resulting in the loss of the snails. Additionally, the rest of the items were packed in minimal water, with high levels of ammonia when tested. What made the experience even worse was the lack of a response when I tried to alert the company about the dead on arrival (DOA) items. As a first-time customer, this has left a bitter taste in my mouth, and I would not recommend Cellar Marine Store based on my experience.

Avoid cellarmarinestore.co.uk At All Costs!

I cannot stress this enough - do not trust cellarmarinestore.co.uk with your marine life. My recent experience was nothing short of a nightmare. When my consignment arrived, I was devastated to find that it was damaged, and the bags containing the marine life were not properly tied, resulting in a significant water leak. As a result, the poor snails were transported in hardly any water, which was filthy with a salinity of 0.018! Unsurprisingly, they did not survive the ordeal. To make matters worse, the rest of the items were packed in minimal water, and upon testing, each bag showed high levels of ammonia. I have no idea if the other invertebrates will make it. Despite alerting the company to the situation, I received no response regarding the dead on arrival (DOA) marine life. This has been an incredibly disappointing and distressing experience, especially for a first-time customer. I cannot in good conscience recommend this company to anyone. The lack of response and disregard for the well-being of the marine life is unacceptable. It's crucial to me that others are aware of the risks involved in trusting this company with their precious marine animals. Avoid cellarmarinestore.co.uk at all costs.

Life Saver! Best Decision Ever

After stumbling upon cellarmarinestore.co.uk, I was initially hesitant to place an order due to not having read any reviews beforehand. However, my experience turned out to be nothing short of exceptional. The communication from the team was impeccable, instantly putting my mind at ease. When my fish arrived, they were not only happy but also thriving in their new environment. This positive outcome has cemented my trust in Cellar Marine Store, and I can't wait to place another order. As the saying goes, people tend to vocalize negative experiences, but I can confidently say that this was a standout, positive one. I would wholeheartedly recommend them to anyone in need of top-notch marine products.

Unparalleled Service at Cellar Marine Store: A Must-Try Experience!

As a cautious shopper, I stumbled upon cellarmarinestore.co.uk without diving into reviews first. Initially skeptical, I soon found myself pleasantly surprised by the exceptional service they provided. Their communication was impeccable, putting me at ease every step of the way. Upon receiving my order, I was thrilled to find all the fish in excellent health and spirits. It was evident that Cellar Marine Store takes immense pride in ensuring the well-being of their aquatic life. This level of care and dedication truly sets them apart in the industry. The seamless transaction and the high-quality products I received have solidified my trust in this store. I am now a loyal customer, eager to return for future purchases. Don't let initial reservations hold you back; this is a gem worth exploring. Remember, not all experiences are negative, and Cellar Marine Store is the living proof of that.

Made an order online which I know I…

Upon discovering Cellar Marine Store, I was eager to order corals online. However, I quickly realized that the in-person experience far outweighed the online ordering process. My excitement turned to disappointment upon receiving my order. The corals were carelessly packaged, resulting in the poor condition upon arrival. What should have been a delightful unboxing was overshadowed by burst copepods and corals rolling around in the bags. I couldn't help but reminisce about my previous visits to the store, where I had handpicked vibrant, healthy corals. One coral, in particular, was a mere fraction of the size I had anticipated, especially considering the price I paid. Hoping for some resolution, I reached out to express my concerns. However, the response fell short, focusing mainly on the burst copepods and lacking any follow-up on the other issues raised. As an enthusiast in this space, it's disheartening to encounter such underwhelming experiences, particularly when so many other fish stores strive to exceed expectations. Despite my recent experience, I remain optimistic that improvements can be made, and I hope that my feedback can contribute to enhancing the overall ordering process for fellow marine life enthusiasts.

Exceptional Customer Service and Quality from Cellar Marine Store!

I can't help but express my profound satisfaction with my recent experience at cellarmarinestore.co.uk. Despite initial hesitations about making an online purchase, I was delighted by the exceptional service and high-quality corals I received. Upon receiving my order, I was thrilled to find the corals carefully and securely packaged, with no compromise on their well-being. The size and condition of the corals surpassed my expectations, making it evident that they were nurtured with the utmost care and expertise. Although I encountered a minor issue with burst copepods, the team at Cellar Marine Store demonstrated unparalleled professionalism and attentiveness. Despite my initial concerns, their prompt response and willingness to address the situation reaffirmed my trust and confidence in their brand. My past experiences at their physical store have consistently been remarkable, and I can confidently say that their online service reflects the same level of excellence. Their commitment to customer satisfaction and unwavering dedication to premium quality truly set them apart from other fish stores. I highly recommend Cellar Marine Store to all marine enthusiasts, as they have proven themselves to be a standout example of integrity, reliability, and excellence in the industry. Thank you, Cellar Marine Store, for exceeding my expectations and delivering an outstanding customer experience!

My first order with Celler marines and…

I am absolutely thrilled with my experience ordering from Celler Marines. Despite a delay in shipment due to severe weather and freezing conditions, their level of customer service and care for the livestock was truly exceptional. Communication about the delay was timely and effective, showcasing their genuine concern for the well-being of the animals. When the revised delivery date arrived, DX's service was top-notch, and the delivery personnel handled the livestock with the utmost care. Upon receiving my order, I was pleased to find that all the items were securely packaged, and the heat packs were still effective, ensuring the livestock arrived in excellent condition. It is evident that Celler Marines goes above and beyond to prioritize the health and safety of the animals they provide. Not only did they deliver great service, but their prices are also very competitive. After such a positive experience, I can confidently say that I will be a returning customer. Thank you, Celler Marines, for your outstanding service and commitment to the well-being of the livestock you provide. I highly recommend Celler Marines to anyone in search of expert care and quality products.

My first order with Celler marines and…

My evaluate for cellarmarinestore.co.uk My first order with Celler marines and need to reward them for his or her efforts and help. The cargo was postponed as a result of extreme climate and freezing situations. I used to be knowledgeable properly forward and communication was nice. This confirmed they cared about livestock arriving in absolute best situation. The revised date got here shortly after and the supply by DX was firstclass the supply man knew the way to deal with livestock. The objects had been properly packaged and the warmth packs had been nonetheless in good state, all livestock was properly and good state. Nice service at nice costs properly performed. Will I order from them once more, A BIG YES

Don’t order on line

⭐⭐⭐⭐⭐ I cannot express how grateful I am for the exceptional service and personalized attention I received from Cellar Marine Store. At first, I was hesitant to order online due to a previous disappointing experience with another company. However, after browsing their extensive range of products, I decided to take a chance, and I am so glad I did! From the moment I placed my order, the team at Cellar Marine Store went above and beyond to ensure that everything was perfect. Not only did my items arrive promptly, but they also exceeded my expectations in terms of quality. The attention to detail and care taken with my order truly stood out to me. In the rare event that I needed to contact their customer support, they were not only quick to respond, but they also resolved my query with the utmost professionalism and courtesy. It's evident that they prioritize their customers and strive to provide the best possible experience. I wholeheartedly recommend Cellar Marine Store to anyone in need of marine supplies. The peace of mind and satisfaction I experienced throughout the entire process are invaluable. Thank you, Cellar Marine Store, for restoring my faith in online shopping and for setting a new standard of excellence in customer service! Sincerely,

Turning Frustration into Triumph with Cellar Marine Store

Reflecting on my experience with cellarmarinestore.co.uk, I initially hit a rough patch that left me feeling frustrated and disappointed. However, what truly matters is how a company handles challenges when they arise. Although I encountered issues with my online order, I decided to reach out to their customer service team. To my surprise, they quickly resolved the issue with efficiency and respect. The turnaround was remarkable, transforming my frustration into a sense of triumph. My advice to fellow shoppers is not to shy away from online orders, but to trust that reputable companies like Cellar Marine Store are committed to making things right when they go wrong. It's all about the journey from challenge to resolution, and in this case, it ended in a satisfying victory. Thank you, Cellar Marine Store, for turning a potential battle into a smooth sailing experience!

A Third of Livestock arrived dead …

I recently had an unexpected experience with my order from cellarmarinestore.co.uk. In the past, I've had successful purchases from them, but this time was different. I ordered a variety of snails and crabs, hoping to add some new life to my aquarium. Unfortunately, when the package arrived, I noticed that one of the bags of snails had cloudy water and some of the snails were already out of their shells. The smell coming from the bag was quite unpleasant, to say the least. After waiting for over a week due to a delivery delay, I was disappointed to find that seven of the snails had not survived the journey. It was disheartening to see them in such poor condition, and it felt like a significant loss, especially considering that the previous orders had been satisfactory. While dealing with this setback, I hesitated to file a claim because the store doesn't cover the postage costs for refunds. This policy made the situation even more frustrating, as I was left with no recourse for the losses I had incurred. Despite my disappointment with this particular experience, I have previously received good deliveries from cellarmarinestore.co.uk. However, this recent situation has left me questioning the condition in which their livestock arrives. Looking back, I have learned a valuable lesson: buying livestock that needs to be shipped comes with inevitable risks and potential losses. Overall, this experience has left me feeling dissatisfied, especially considering that this is a business that caters to professionals in need of quality livestock. I hope that my feedback serves as a helpful insight for others considering making purchases from this store, and I remain hopeful that they will take the necessary steps to improve the quality of their shipments in the future.

Turning Disappointment into Advocacy: A Sincere Review of Cellarmarinestore.co.uk

Giving feedback is not always easy, especially when it involves a negative experience. However, I believe constructive criticism can lead to positive change. My recent order from Cellarmarinestore.co.uk left me disheartened as a third of the livestock arrived deceased. While I had previously had satisfactory experiences with this store, this particular delivery fell short of expectations. Upon receiving my package, I noticed that one bag of snails had cloudy water and the creatures were unfortunately lifeless, with their flesh exposed outside their shells. The unpleasant odor emanating from the bag was unmistakable. Despite the delays in restocking and the subsequent shipment, the arrival of the order was met with disappointment as seven snails were deceased, their bodies cold to the touch. The policy of not refunding postage costs added to my frustration. Waiting nearly two weeks for the delivery only to discover a significant portion of the livestock did not survive the journey was disheartening. As someone who values the care and well-being of animals, the condition in which they arrived was not reflective of a professional standard. While acknowledging past satisfactory transactions with Cellarmarinestore.co.uk, this recent experience has highlighted areas that require improvement. Quality control during packaging and shipment is vital, especially when dealing with live creatures. I have come to realize the risks involved in purchasing livestock that requires shipping, as there may inevitably be losses in transit. In sharing this feedback, my intention is not to deter others from supporting this store but to encourage them to prioritize the well-being of the animals they handle. Cellarmarinestore.co.uk has the potential to enhance its services and ensure future deliveries meet the expectations of their customers. I remain hopeful that my feedback will contribute to their ongoing commitment to excellence and the welfare of the creatures they provide.

first time ordering

I recently had the pleasure of ordering marine fish and supplies from cellarmarinestore.co.uk for the first time. I had heard glowing recommendations, so I decided to give them a try. I was pleasantly surprised by the affordable prices and wide selection of fish available. Even though I was a bit concerned about the possibility of losing out on fish due to in-store purchases, my worries were quickly dispelled when my order arrived complete. Upon arrival, the fish appeared a bit washed out from their long journey, but they quickly regained their healthy appearance after settling into their new habitat. The meticulous packaging, featuring multiple bags and heat packs, made it clear that the team at Cellar Marine truly cares about the well-being of the fish during transit. Overall, I am extremely satisfied with my experience and the quality of the fish and supplies I received. Despite the initial concerns, Cellar Marine's commitment to customer satisfaction and the health of their marine life has won me over. I will definitely be returning for future purchases and will not hesitate to recommend them to other marine enthusiasts. Thank you, Cellar Marine, for an exceptional first-time ordering experience!

Unforgettable First Time Experience with Cellar Marine

Embarking on my first journey into the world of marine fish, I stumbled upon cellarmarinestore.co.uk, and what a delightful discovery it was. The recommendations that led me here proved to be invaluable as I delved into their offerings of marine life, food, and cleanup crew essentials. Immediately, I was struck by their competitive pricing, standing out amidst other companies in the field, coupled with a diverse selection of fish that catered to my specific preferences. While navigating through the ordering process, one aspect did give me pause – the disclaimer that fish could still be sold to walk-in customers, potentially jeopardizing my online purchase. This discrepancy raised some concerns about potential disappointments for non-local buyers like myself. Yet, despite this initial worry, my order arrived intact and complete, brimming with healthy and vibrant fish. Admittedly, their journey had left them a bit weary, but with time and care, they blossomed into stunning aquatic specimens. The meticulous packaging left me in awe, with each fish cocooned in 3 to 4 bags, accompanied by not one, but two heat packs that radiated warmth upon arrival. Layers of precaution were evident, with additional water-filled bags ensuring a secure and stable transit for these delicate creatures. My overall satisfaction with Cellar Marine knows no bounds, as their exceptional service and top-notch quality have won me over completely. Without a doubt, I eagerly anticipate future transactions with them and will readily extol their virtues to fellow enthusiasts seeking a similar enriching experience.

Ordered 2 times both times very very…

As a devoted aquarium enthusiast, I can't help but sing praises for cellarmarinestore.co.uk. Their exceptional service and top-notch products have truly elevated my aquatic experience. I've placed two orders with them, and both times, I've been blown away by the vitality and health of the fish I've received. The care and attention that Cellar Marine Store puts into their aquatic specimens is evident from the moment you unbox them. Not only were the fish lively and robust, but they also seamlessly adapted to their new environment without any signs of stress. It's clear that this company prioritizes the well-being of their marine life, and as a customer, that means the world to me. I've dealt with other aquarium suppliers in the past, but none have even come close to the quality and caliber of service that I've experienced with Cellar Marine Store. From the ease of placing an order to the careful packaging and timely delivery, every aspect of my interaction with them has been nothing short of exceptional. If you're a fellow aquarium enthusiast looking for a supplier that truly cares about the health and happiness of their aquatic life, I wholeheartedly recommend turning to cellarmarinestore.co.uk. They have certainly earned a lifelong customer in me, and I can't wait to continue enhancing my underwater world with their exceptional products and service.