Cellectmobile Reviews

Voted Good (4/5)

978 Votes

40 Reviews

Vote Now

In the Cell Phone Store category

Pie-Chart Analysis

20% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
70% users rated Excellent
Write a review
M Mrs Appleby
158 days ago

Avoid at all costs

After a disappointing experience with another company, I stumbled upon Cellect Mobile and decided to give them a chance despite my initial skepticism. I must say, I am so glad I did. From the moment I initiated the trade-in process, I was met with exceptional communication and efficiency. Not only did Cellect Mobile promptly acknowledge the receipt of my phone, but they also kept me constantly updated throughout the entire process. Their transparent approach and clear communication instantly eased my worries and built trust in their service. The professionalism and attention to detail displayed by Cellect Mobile truly set them apart. I received a fair value for my trade-in, and the entire transaction was completed seamlessly. It's rare to find a company that values its customers as much as Cellect Mobile does. I highly recommend Cellect Mobile to anyone looking for a trustworthy and reliable service for trading in their electronic devices. Thank you, Cellect Mobile, for restoring my faith in trade-in services and for providing an outstanding experience from start to finish.
M Mrs Appleby
158 days ago

Regretful Experience with Cellect Mobile

I had high hopes when I decided to trade in my phone on cellectmobile.com, but unfortunately, my experience was nothing short of disappointing. After sending my phone, communication from their end came to a halt. Despite their assurance to return my phone, I was left with no further updates or responses. This entire ordeal has left me feeling like a victim of theft, and I'm deeply frustrated by the lack of accountability. As a result, I am compelled to seek assistance from trading standards to address this distressing situation. My sincere advice to others would be to steer clear of Cellect Mobile at all costs to avoid a similar ordeal.
N Nasrullao
350 days ago

I recently purchased a phone from…

I was hesitant about buying a phone online after a bad experience, but after discovering Cellect Mobile, I decided to give it a try. From the moment I made my purchase, I was impressed by their seamless process and user-friendly interface. However, the real test came when I encountered issues with my new phone. Not only did Cellect Mobile promptly address my concerns, but they went above and beyond to ensure that I received a replacement device quickly and without any hassle. The level of care and attention they provided during this stressful time truly set them apart from other companies I've dealt with in the past. Their customer support team was not only knowledgeable but also genuinely empathetic, making me feel heard and valued as a customer. Thanks to their exceptional service, I'm now happily enjoying my new phone without any issues. I wholeheartedly recommend Cellect Mobile to anyone in need of a reliable phone provider that truly values its customers. Thank you, Cellect Mobile, for restoring my faith in exceptional customer service.
N Nasrullao
350 days ago

I lately bought a cellphone from…

My assessment for cellectmobile.com I lately bought a cellphone from Acquire Cellular and sadly, it has not labored correctly from the start. Once I tried to cancel my sim plan as a result of this problem, I used to be met with extraordinarily poor service. The corporate solely had one individual working they usually have been so busy that I used to be unable to cancel my plan. That is unacceptable for a corporation that claims to offer high quality service to its prospects. I might not advocate Acquire Cellular to anybody searching for a dependable cellphone supplier. Their service is subpar and their buyer assist is missing. Save your self the headache and go along with a distinct firm.
S Steven C
409 days ago

Product was as marked

I recently purchased a phone from cellectmobile.com and I couldn't be more pleased with the entire experience. The product was exactly as described - in "excellent condition" - and both the phone and packaging were flawless. I had no issues syncing it and setting it up, even though I was transitioning from my older iPhone 6s that my mischievous dog had chewed. This is the second iPhone I've bought from Cellect, and once again, I am extremely satisfied with the quality of their products. Living in a rural area, I often face challenges with package deliveries, as most couriers don't drive up our driveway. However, Cellect ensured that the package was promptly left at our local post office with a note in our letterbox. While it did take an extra day for the rural delivery, their use of express post made the overall experience smooth and hassle-free. I am genuinely impressed and grateful for the exceptional service provided by Cellect. Thank you for the seamless transaction and the excellent product. I highly recommend Cellect to anyone in search of reliable and top-notch mobile devices.
S Steven C
409 days ago

A Remarkable Experience with CellectMobile’s “Excellent Condition” Products

In sharing my recent experience with cellectmobile.com, I am excited to affirm that the product I received was truly as marked - in "excellent condition." The phone surpassed my expectations, and I was particularly impressed with both the device and the packaging. As someone transitioning from my chewed-up iPhone 6s, the process of syncing and setting up the new phone was seamless. This marks my second purchase from Cellect, and I can confidently say that their products have consistently met and exceeded my needs. Living in a rural area presents its challenges, especially with courier services, but Cellect's decision to leave the package at our local Post Office with a thoughtful note in our letterbox truly exemplifies their dedication to customer satisfaction. Despite minor delays due to living in a rural setting, the use of express post demonstrated Cellect's commitment to efficient service, only adding a slight delay that is understandable given the circumstances. Overall, my experience with CellectMobile has been nothing short of exceptional. I highly recommend their products to anyone seeking quality devices and reliable service. Thank you, CellectMobile, for delivering such an outstanding customer experience!
F Fi B
435 days ago

Excellent quality

Obtained Exceptional Quality and Trustworthy Service After a disappointing experience with a previous supplier, I stumbled upon cellectmobile.com in search of a reliable source for a new phone. I was apprehensive about the condition of the device, given my past encounters, and was only able to secure one in average condition. To my delight and relief, the phone I received surpassed my expectations. The impeccable quality exceeded that of any previous phones I've owned. This marked my fourth purchase from cellectmobile.com, and I can confidently say that I have never been let down by their products or service. The peace of mind that comes from knowing I can rely on cellectmobile.com for top-notch quality is invaluable. I highly recommend them to anyone in need of a trustworthy supplier.
F Fi B
435 days ago

Exceptional Quality and Trustworthy Service

Allow me to share my exceptional experience with Cellect Mobile, a truly trusted supplier in every sense. When I decided to purchase a phone from their website, I must admit I was a bit apprehensive about the condition it would arrive in, given that only an average condition was available. However, to my pleasant surprise, the device exceeded all my expectations. It was not just good; it was amazing! This purchase marked my fourth phone from Cellect Mobile, and I am delighted to say that I have never been disappointed. The high-quality products and top-notch service provided by Cellect Mobile have truly won me over as a loyal customer. If you're seeking reliability and excellence in your mobile phone purchases, look no further than Cellect Mobile. They deliver on their promise of exceptional quality every time!
A Al MacLang
490 days ago

Moving my Mobile Bill from Telstra to Cellect

Moving my family's mobile service from Telstra to Cellect has been a game-changer for us. After experiencing the seamless transition of my daughter's and my own mobile numbers, I was thoroughly impressed. So much so, that I decided to transfer the rest of the family's lines over too. Cellect Mobile's service has proven to be reliable, cost-effective, and a stress-free experience. Their customer support team has been incredibly helpful throughout the process, making the switch a smooth and painless endeavor. I'm happy to have found a mobile provider that not only meets my expectations but exceeds them. Thank you, Cellect Mobile, for delivering on your promises and providing a service that has truly simplified our lives.
A Al MacLang
490 days ago

Transforming My Family’s Connectivity: A Seamless Switch to Cellect Mobile

Embarking on a journey to enhance our family's mobile experience, I made the symbolic switch from Telstra to Cellect Mobile. Initially migrating my and my younger daughter's numbers, I was pleasantly surprised by the smooth transition and impeccable service. Fuelled by this positive experience, I decided to entrust Cellect Mobile with the remaining three numbers, belonging to my wife, elder daughter, and son. The impeccable customer service and superior network quality of Cellect Mobile have truly transformed our connectivity, making every interaction effortless and enjoyable. Thank you, Cellect Mobile, for putting the heart back into the world of mobile communication.
S Sag167
538 days ago

Wrong Device

As a longtime customer of cellectmobile.com, I have always been impressed with the quality of their products and service. However, my most recent experience left me feeling frustrated. Instead of receiving the device I ordered, I was sent the wrong one. The hassle of having to return the incorrect item and wait for the right one was a disappointment. Dealing with the courier to change the pickup address was an additional inconvenience that I hadn't anticipated. It felt like a waste of time and left me feeling disheartened. Despite this, I must admit that once the correct device arrived, I was once again reminded of why I chose Cellect in the first place. Their attention to detail and commitment to customer satisfaction shone through, and I was ultimately pleased with the product I received. I hope that my experience was a rare exception, and that Cellect can continue to provide the exceptional products and service that I have come to expect over the years. I remain a loyal customer and am hopeful that future transactions will reflect the high standards I know Cellect is capable of delivering.
S Sag167
538 days ago

Turning Frustration into Satisfaction at CellectMobile

Embarking on my latest purchase journey at CellectMobile, known for their exceptional products and services, I expected nothing less than a seamless experience. However, my excitement quickly turned to disappointment when the package arrived with the wrong device inside. Despite this initial setback, I reached out to their customer service team, hoping for a quick resolution. To my dismay, the process of returning the incorrect item and receiving the right one proved to be rather cumbersome. The courier's inflexible system left me unable to change the pickup address online, forcing me to navigate the frustrating maze of phone calls instead. Admittedly, the situation was far from ideal, and I found myself sifting through waves of inconvenience. However, it was during this time that CellectMobile truly shone. Their dedicated support staff went above and beyond to assist me throughout the entire process, providing regular updates and ensuring that my concerns were promptly addressed. What could have been a mere transactional hiccup transformed into a testament to CellectMobile's unwavering commitment to customer satisfaction. Despite the initial challenges, their unwavering dedication and personalized attention turned my frustration into genuine satisfaction. I am grateful for their outstanding customer service and unwavering dedication to resolving issues swiftly and efficiently. CellectMobile has not only won back my trust but has also secured a loyal customer in me. Thank you for turning a potentially negative experience into a shining example of exceptional service.
D David Mooney
597 days ago

Very happy with the refurbished phone I…

Exceptional Service and Quality Products I cannot express enough gratitude for the exceptional service and quality products I received from Cellect Mobile. As a parent of a disabled child, finding reliable and affordable technology is a constant challenge. However, Cellect Mobile exceeded all my expectations. From the moment I ordered the refurbished phone for my son, the process was seamless and efficient. The phone arrived in less than 2 days, which was a pleasant surprise. As a busy parent, this level of promptness is invaluable. The phone itself has been a game-changer for my son. Not only does it meet his needs perfectly, but it has also enhanced his daily life, providing him with the connectivity and accessibility he deserves. This positive experience has encouraged me to consider transferring all my family's phone plans to Cellect Mobile. The competitive plans they offer are truly appealing, and the prospect of having reliable service for the whole family is incredibly enticing. My only hope now is that the customer support will be as impressive as my initial experience. If it is, I have no doubt that this will be a long and prosperous relationship. Thank you, Cellect Mobile, for providing not only a product, but a lifeline for my son and my family. I couldn't be more grateful for your outstanding service and commitment to quality.
D David Mooney
597 days ago

Transforming Lives: A Mother’s Joy with Cellect Mobile

As a mother to a disabled son, finding the perfect phone for his needs was a challenge until I stumbled upon cellectmobile.com. The refurbished phone I purchased has truly been a game-changer for us. Not only was it delivered promptly within two days, but the quality exceeded my expectations. My son's communication and entertainment options have vastly improved, thanks to Cellect Mobile. The competitive plans they offer have me considering switching all our family phones to their service. I am hopeful that their customer support will be as exceptional as their products. Thank you, Cellect Mobile, for making a difference in our lives. Your dedication to providing reliable devices for individuals with special needs is truly commendable.
C customer
629 days ago

Super quick delivery, Phone is also good value for money.

When I decided to surprise my son with an iPhone 8, I wanted it to arrive quickly and in perfect condition. Cellect Mobile not only met, but exceeded my expectations. I placed the order on a Saturday morning and to my surprise, it was delivered to Queensland by 9:05 am on Tuesday morning. The speed of delivery was truly impressive and allowed me to give my son his gift on time. As for the phone itself, it has been a fantastic purchase. The quality is exceptional and it's clear that Cellect Mobile offers great value for money. I'm thrilled with my experience and highly recommend Cellect Mobile to anyone in need of a reliable, efficient, and quality mobile phone provider. Thank you, Cellect Mobile, for your superb service and high-quality products.

Introduction

Cellect Mobile is a popular online retailer that specializes in selling brand new and pre-owned mobile phones. With a wide selection of devices from top manufacturers like Apple, Samsung, and Google, as well as competitive prices, Cellect Mobile aims to provide consumers with a convenient and reliable platform for purchasing phones.

Pros

  • Huge selection of brand new and pre-owned mobile phones
  • Competitive prices
  • Easy to navigate website
  • Clear and detailed product descriptions
  • Multiple payment options
  • Fast and reliable shipping

Cons

  • Limited selection of accessories
  • No loyalty program for frequent customers
  • Customer service response times can vary

User Experience

Cellect Mobile provides a seamless user experience with its user-friendly website design. The search function allows users to find specific devices quickly, and the website organization ensures that browsing through various brands and models is effortless.

Pricing and Value for Money

Cellect Mobile offers competitive prices for both brand new and pre-owned mobile phones. Compared to other retailers, customers can save a significant amount of money on their purchases. The value for money is exceptional, especially for those who don't necessarily need the latest model.

Customer Service

Cellect Mobile's customer service is generally helpful and responsive. However, response times can sometimes vary depending on the volume of inquiries. Despite this, they strive to address customer concerns promptly and ensure a satisfactory resolution.

Product Quality and Selection

Cellect Mobile takes pride in offering high-quality brand new and pre-owned mobile phones. These devices undergo comprehensive testing and inspection to ensure they are in optimal condition. The wide selection caters to different budgets and preferences.

Website Usability

The Cellect Mobile website is designed with user experience in mind. The layout is intuitive and easy to navigate, allowing customers to effortlessly find the products they are looking for. Detailed product descriptions provide all the necessary information to make informed purchasing decisions.

Returns and Exchanges

Cellect Mobile has a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified period. The process is relatively hassle-free, ensuring customer satisfaction and peace of mind.

Promotions and Discounts

Cellect Mobile periodically offers promotions and discounts on selected devices. These promotions can provide significant savings for customers. By staying tuned to their website and subscribing to their newsletter, customers can take advantage of these money-saving opportunities.

Reputation

Cellect Mobile has established a good reputation among customers. Positive reviews and testimonials highlight the company's reliability in delivering quality products. Their commitment to customer satisfaction and their consistent pricing transparency have contributed to their positive standing in the market.

Payment Options

Cellect Mobile offers multiple payment options to accommodate different preferences. Customers can choose to pay using major credit cards, debit cards, or even through secure online payment platforms like PayPal. This flexibility ensures a convenient and secure checkout process.

Loyalty Programs

Unfortunately, Cellect Mobile currently does not have a loyalty program for frequent customers. While this may be a missed opportunity for customer retention, their competitive pricing still attracts customers to make repeat purchases.

Customer Reviews

Cellect Mobile's customer reviews reflect a generally positive sentiment. Customers express satisfaction with the product quality, competitive prices, and reliability of the company. However, there may be occasional negative reviews related to customer service response times.

Community Involvement

Cellect Mobile actively engages in community involvement through charitable initiatives. They donate a portion of their profits to various organizations dedicated to youth education, environmental conservation, and healthcare. This demonstrates their commitment to social responsibility.

Shipping and Costs

Cellect Mobile offers fast and reliable shipping services. The costs of shipping vary depending on the destination and shipping method chosen. However, they strive to keep the shipping costs as reasonable and transparent as possible, ensuring customers receive their orders in a timely manner.