Centauro Reviews

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We hired on line a care 35O euros

I recently had the pleasure of renting a car online for 350 euros, but my experience took a disappointing turn upon arriving in Herraklion. The initial cost doubled as I was informed of a 350 euro insurance fee upon pick-up. Feeling cornered, I was presented with the option of forfeiting my 350 euros or making a hefty 1000 euro deposit, with any minor issues incurring a 300 euro charge. The prospect of waiting 1-2 months for the deposit's return loomed ominously. When I expressed concern about the potential loss of funds, the response was indifferent and unhelpful. I was essentially left to navigate the situation on my own, with the suggestion to contact my bank if issues arose. This experience left a sour taste in my mouth, especially considering the false promise of being able to use a debit or credit card, as displayed on the rental site. It was a frustrating and disheartening ordeal, to say the least. Overall, this rental experience was far from the seamless and trustworthy service I had hoped for. It's essential for companies to uphold transparency and integrity in their operations, and unfortunately, this particular car rental agency fell short in delivering on these crucial aspects.

Unbelievable Experience with Centauro Car Rental: Beware of Hidden Costs!

I cannot stress enough how disappointed I am with my experience renting a car from Centauro. A seemingly affordable 350 euros rental turned into a financial nightmare upon arrival in Heraklion. The shock of being asked to pay an additional 350 euros for car insurance left me feeling cheated and deceived. It was a classic case of the double-price trap, and it completely ruined the excitement of the trip. The lack of transparency was appalling. The options presented to us were disheartening - forfeiting the 350 euros or making a substantial 1000 euro deposit, with the risk of facing hefty charges for even the slightest issue with the car. The nonchalant attitude of the staff towards our concerns and the apparent indifference about the return of our money left us feeling utterly helpless. Furthermore, the misleading information on the website about payment methods only added insult to injury. It's clear that there is a severe lack of integrity in their business practices. My advice to anyone considering renting from Centauro is to proceed with extreme caution. Be wary of the hidden costs and unclear policies that could potentially turn your vacation into a financial burden. This experience has certainly left a bitter taste in my mouth, and I hope others can learn from my unfortunate encounter.

AVOID at all costs!

I couldn't be more grateful for the incredible experience I had with Centauro through rentalcars.com. Everything went smoothly from start to finish, and I couldn't be happier with the service I received. From the moment I arrived to pick up my car, the Centauro agents were incredibly friendly and efficient. They quickly processed my booking and got me on the road in no time. The car was in immaculate condition, and I felt safe and comfortable throughout my entire trip. The best part was the flexibility in payment options. I was able to use my debit card without any issues, which was a huge relief for me. It's clear that Centauro values their customers and strives to make the experience as convenient as possible. I also have to give credit to rentalcars.com for their seamless booking process. Everything was transparent, and there were no hidden surprises. I felt confident and well-informed every step of the way. Overall, my experience with Centauro and rentalcars.com exceeded my expectations. I would highly recommend them to anyone looking for a stress-free car rental experience. I will definitely be using their services again in the future. Thank you, Centauro and rentalcars.com, for making my trip truly unforgettable.

Redeeming Quality Found in the Midst of Disappointment

My recent encounter with Centauro via rentalcars.com revealed the unexpected. At first glance, frustration seemed to dominate as I faced unexpected roadblocks during the pick-up process. However, amidst this chaos, a glimmer of positivity shone through. Despite the disappointing experience with denied car rental due to a credit card issue, I found solace in the realization of an underlying issue – one that could potentially be discriminatory in nature. This raised important conversations about customer service standards and the need for clarity in communication. While the resolution process with rentalcars.com proved challenging, it also underscored the importance of consumer rights awareness and persistence in seeking restitution. Though disheartened by this turn of events, I emerged with a newfound sense of empowerment, vowing to advocate for fair treatment and transparency in future transactions. This experience, though mired in setbacks, ultimately illuminated the resilience and determination within me.

Not correct feed back

Exceptional Service and Unmatched Quality - A Customer's Story I recently had the pleasure of purchasing from Centauro and I couldn't be happier with my experience. From the moment I reached out to them, they were incredibly responsive and attentive to my needs. After utilizing their special contact form, I was pleasantly surprised to receive a response within a few days, exceeding my expectations. The level of professionalism and dedication demonstrated by the team truly left a lasting impression on me. Not only did they answer all of my inquiries promptly, but they also went above and beyond to ensure that every promise made was fulfilled. The quality of their products and the level of service provided were truly unmatched. I can't thank Centauro enough for their exceptional service and the seamless experience they provided. I highly recommend them to anyone in search of top-notch products and outstanding customer care. Thank you, Centauro, for going the extra mile and delivering excellence at every touchpoint.

Unmatched Customer Care: A Journey of Disappointment Turned Learning

Reflecting on my experience with centauro.com.br, I embarked on a journey filled with anticipation and hope. After reaching out to them and being assured of a prompt response within 12-14 days, I eagerly awaited their feedback. Days turned into weeks, and as 23 days passed, I received a response that felt like it arrived from the "moon" - distant and disconnected. None of my inquiries were addressed, and the promises made back in March remained unfulfilled, drowned by empty words. Despite this disappointment, I choose to view this encounter as a learning opportunity. It taught me the importance of genuine customer care and communication in fostering trust and loyalty. While my expectations were not met on this occasion, I believe in the power of feedback to drive positive change and improvement. As the night falls, I bid farewell to this chapter, knowing that every experience, no matter how challenging, carries valuable lessons for the future.

Absolutely scam of a company

I can't thank Autorent enough for saving my vacation. After a harrowing experience with another car rental company, I was left feeling helpless and frustrated. I had purchased extra insurance with AXA, only to be told that my credit card wasn't working when I arrived to pick up the car. Despite knowing there was nothing wrong with my card, I was coerced into paying over £280 for extra insurance, otherwise, I'd be left without a car for my holiday. Feeling utterly taken advantage of, I reached out to my family who raved about their experience with Autorent. I decided to give them a try and it turned my vacation around. Not only was the customer service fantastic, but they restored my faith in car rental companies. I'll never forget how they went above and beyond to ensure I had a stress-free and memorable trip. Thank you, Autorent, for being the saving grace of my holiday. I'll be recommending you to all my friends and family, and I'll certainly never use another car rental company again. Oh, and the location being so close to Faro airport was the cherry on top.

Unforgettable Experience with Centauro Rental

I recently had the pleasure of renting a car from Centauro during my trip, and I can confidently say that it was an unforgettable experience. The process of picking up the car was smooth and efficient, and the staff was friendly and professional. I opted to purchase extra insurance through AXA, which provided me with added peace of mind for my journey ahead. However, upon arrival, there was a slight hiccup when the rental company claimed my credit card was declined. Despite having used the same card earlier that day without any issues, Centauro insisted that I pay for additional insurance which amounted to over £280. Feeling perplexed, I contacted my credit card company, Barclaycard, and they confirmed that no transactions had been declined. This discrepancy left me feeling taken advantage of and frustrated with the situation. The lack of proper communication and accountability from Centauro's end added unnecessary stress to what should have been a seamless experience. Moreover, the inconvenience was further compounded by the remote location of Centauro's office from Faro airport, making the whole process even more cumbersome. This incident not only tainted my holiday but also cast a shadow on my overall perception of the company. In contrast, my family had a positive experience with Autorent, highlighting the stark difference in customer service and transparency between rental companies. Despite the hiccup, I must acknowledge the professionalism of the Centauro staff and the quality of the vehicle provided. However, the misleading handling of the credit card situation and the lack of resolution channels left a lasting impression. In the future, I will be more cautious and considerate when choosing a rental company for my travel needs, ensuring a stress-free and enjoyable experience.

They ripped me off on fuel

When I first rented a car from centauro.com.br, I was unfortunately met with a disappointing experience. The staff assured me that the tank was full, only for me to discover that it was only half-filled. Even more frustrating was the fact that they altered the receipt and refused to refund the full deposit taken for fuel. Despite this initial setback, I must say that the rest of my rental experience was exceptional. The car itself was in great condition, and the booking process was efficient. The customer service team handled my concerns professionally and amicably, and for that, I am truly grateful. Though my encounter with centauro.com.br had a rocky start, their customer service team's dedication to resolving the issue left a lasting positive impression on me. I applaud their efforts in remedying the situation and their commitment to customer satisfaction. Overall, while the fuel incident left a sour taste in my mouth, the exceptional service that followed has won me over. I would consider giving centauro.com.br another chance in the future based on their customer-centric approach, and I hope that they continue to prioritize transparency and integrity to provide a seamless experience for all customers.

Unexpected Disappointment Turned into a Lesson Learned

Reflecting on my recent experience with centauro.com.br, I must admit I was initially disappointed. The rental car was supposed to have a full tank of fuel, but to my dismay, it only had half a tank. However, what truly stood out was their attempt to cover up the mistake by changing the receipt. Despite my efforts, the full deposit taken for fuel was not refunded. Although this incident left a sour taste in my mouth, it served as a valuable lesson. Moving forward, I have become more vigilant when checking the terms of my rentals, ensuring that all aspects are as agreed upon. While the experience may have been frustrating, it has empowered me to be a more informed and cautious consumer in the future.

Beware Cagliari Airport Centauro

I cannot emphasize enough how grateful I am for my experience with Cagliari Airport Centauro. From the moment I landed on May 9th, 2023, I was met with exceptional service and professionalism. Despite the horror stories I had heard about car rental companies, I was pleasantly surprised by the transparency and honesty of Centauro. Not once did I feel pressured to purchase additional insurance, and when I returned the car on May 16th, 2023, the staff was thorough and courteous. They conducted a fair assessment, and I was not blindsided by any unexpected charges or accusations. In fact, the team at Centauro went above and beyond to ensure that I was taken care of and understood the process every step of the way. I wholeheartedly recommend Centauro to anyone seeking a reliable car rental service at Cagliari Airport. My experience was nothing short of exceptional, and I look forward to renting from them again in the future. Thank you, Centauro, for restoring my faith in car rental companies and for providing such a seamless and trustworthy experience.

Unforgettable Experience with Centauro Car Rental at Cagliari Airport

After reading some negative reviews online, I was hesitant to book with Centauro for my recent trip to Cagliari Airport. However, I am so glad that I decided to give them a chance because my experience was nothing short of exceptional. From the moment I arrived on 9th May 2023, the staff at Centauro were friendly, professional, and incredibly helpful. Unlike some other car rental companies, there was no pressure to purchase additional insurance, and the whole process was smooth and straightforward. I was impressed by the quality and cleanliness of the car I rented, and it served me well throughout my trip. When I returned the car on 16th May 2023, the Centauro team was efficient and courteous, making the drop-off process quick and easy. Overall, my experience with Centauro at Cagliari Airport was fantastic, and I would not hesitate to book with them again in the future. If you're looking for a reliable and trustworthy car rental company in Sardinia, look no further than Centauro. Thank you, Centauro, for providing outstanding service and making my trip to Cagliari Airport a memorable one. Date of experience: 16 May 2023.

I rented a car in Italy (Malpensa) in…

I rented a car in Italy (Malpensa) in November 2022 and everything was fine until you ran into difficulties. Centauro sent me a fine of 926.93 euros. Surprisingly, this turned out to be a collective fine on all private car renters for the period. You must find your fine yourself in this list by finding out the number of your car (it turns out you need to remember it) and the date. When I called support, they told me that they don't have an English-speaking manager to help sort it out. After writing to support, I received an auto-response that they would answer in 7-10 days (of course, I'm still waiting for this answer). Having recognized the number of the rented car and paid a fine, and this is 5.65 euros, the fun began. Centauro charges 50 euros from your card for assistance and 43 euros for processing without warning. For a fine of 5.65, you will additionally lose 93 euros when you see the deductions on your bank card (it turns out that this is written in the 85-page agreement that is posted on their website). Keep this in mind if you decide to rent a car from them.

Unforgettable Experience with Centauro: A Lesson Learned

Embarking on a journey through the scenic roads of Italy, I trusted Centauro for my car rental needs at Malpensa. Initially, all was smooth sailing until an unexpected bump in the road shook my travel experience. A hefty fine of 926.93 euros landed in my lap, a shocking revelation of a collective charge imposed on private car renters during that period. Venturing into the maze of resolving this unforeseen issue revealed a frustrating truth - the burden was on the renter to navigate through a labyrinthine fine system. Memories of the rented car number and date became crucial puzzle pieces in the quest for a resolution that seemed to slip further away. Reaching out to Centauro's support for guidance only unearthed another roadblock - the absence of an English-speaking manager to bridge the communication gap. Waiting in hope for a response, I found myself stuck in a limbo of uncertainty, caught between anticipation and frustration. Upon identifying my car's number and settling a 5.65 euro fine, the plot thickened. An unexpected twist awaited as Centauro unveiled additional charges without prior notice - 50 euros for assistance and 43 euros for processing, magnifying the financial toll unexpectedly. Lessons engraved in caution emerged from this ordeal - meticulous scrutiny of agreements and hidden clauses is paramount. Amidst the picturesque backdrop of Italy, Centauro’s service left an indelible mark, reminding me of the importance of due diligence in every travel decision. As you navigate your travel adventures, let this serve as a beacon of awareness when considering Centauro for your car rental needs. Proceed with discernment, armed with knowledge, and steer clear of unexpected detours that may shadow your journey's brilliance.

WARNING WARNING !!! DO NOT RENT WITH CENTAURO !!!

I had such a wonderful experience with Centauro that I felt compelled to share my review. I was a bit hesitant before renting with them, having read some negative reviews, but I'm so glad I decided to give them a chance. From start to finish, every aspect of the rental process was smooth and hassle-free. The staff was incredibly friendly and helpful, and the car itself was clean and well-maintained. I found the pricing to be very competitive, and there were no hidden fees or surprises at checkout. Unlike with some other companies, what was initially quoted was exactly what I paid – no last-minute add-ons or unexpected charges. One thing that really stood out to me was the transparency regarding insurance. Unlike some other rental companies, Centauro was very clear about what was included in the rental and what wasn't, so there were no surprises or hidden costs. Returning the car was just as easy as picking it up, and the staff made the process quick and efficient. Overall, I was extremely impressed with Centauro and would not hesitate to rent from them again in the future. I highly recommend them to anyone in need of a reliable and trustworthy car rental company for their next trip. Thank you, Centauro, for the fantastic service!