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Terrence Gasbarro
Very Poor Customer Service
I can't begin to express how disappointed I was with my recent experience with centurymartialarts.com. I was eagerly anticipating the arrival of the book "Bruce Lee in Black Belt Magazine," only to find it in terrible condition when it finally arrived. The cover was almost entirely torn off, and to my dismay, it was in this state when it left the publisher, not due to mishandling during shipping. I reached out to their Acquisition Marketing and VIP Customer Service representatives, hoping for a quick resolution. While they were initially responsive and understanding, promising to replace the damaged book, I found myself in a frustrating back-and-forth via email for over a week. Despite their assurances, a new book has not been shipped, and I am left doubting whether they have any intention of fulfilling their promise. As a dedicated customer who has always held centurymartialarts.com in high regard, this experience has left a bitter taste. I expected so much more from a company that I have always trusted. I hope that they take this feedback seriously and make amends for this disappointing encounter, not just for me, but for all their valued customers. T
Terrence Gasbarro
A Heartfelt Journey with Century Martial Arts: Overcoming Customer Service Hurdles
Embarking on my quest for martial arts wisdom led me to centurymartialarts.com, where I eagerly ordered the legendary book "Bruce Lee in Black Belt Magazine." Anticipation filled me as I awaited its arrival, only to be met with disappointment when the book appeared with its cover hanging by a thread, a deflating sight untouched by the hands of shipping mishaps. My heart sank, but hope flickered as I reached out to their Acquistion Marketing and VIP Customer Service Representatives. Promises of a replacement book echoed through countless emails, stretching over the course of a week. Yet, with each passing day, the absence of a new book raised doubts in my mind, questioning the sincerity behind their commitments. Despite this frustrating experience, I hold on to the belief that every challenge offers an opportunity for growth and improvement. My journey with Century Martial Arts, though rocky, has taught me the value of resilience and patience in the face of adversity. As I wait for resolution, I remain hopeful that their customer service will rise to the occasion, transcending this obstacle to deliver a positive outcome that rekindles my trust and loyalty. In the realm of martial arts, as in life, perseverance and integrity define our path. I forge ahead, not just in pursuit of knowledge but in search of a deeper connection with a brand that has the potential to transform mishaps into moments of redemption. In every challenge lies the chance for greatness, and I stand ready to embrace the lessons this experience brings, fortified by the belief that the strongest bonds are forged in the fires of adversity. R
Riley Harvey
Century is
I recently had the pleasure of discovering Century, and I must say, it has revolutionized my martial arts gear shopping experience. After encountering disappointment with other websites, I stumbled upon Century and was immediately impressed by the quality and variety of products available. Although I encountered some shipping complications, I have full confidence that the exceptional products will make up for any delays. Century has won me over with their unparalleled quality and prompt service. From training equipment to apparel, Century is the epitome of reliability and excellence in the martial arts community. I highly recommend Century to all martial arts enthusiasts looking for top-notch gear and impeccable customer service. Thank you, Century, for enhancing my martial arts journey. R
Riley Harvey
Century Martial Arts: Where Quality Meets Commitment
When I stumbled upon Century Martial Arts online, I was searching for a reliable source for top-notch martial arts equipment. After disappointments with other websites like Sakura Martial Arts, Century stand outs with its solid reputation for offering unparalleled products. Despite encountering some shipping hiccups along the way, I remain optimistic about the quality of the items I ordered. What sets Century apart is their unwavering commitment to customer satisfaction. I have full faith that once my products arrive, they will exceed my expectations. Century Martial Arts not only delivers top-quality gear but also a level of reliability that is hard to come by in the world of online shopping. My experience with Century has solidified my trust in them as my go-to destination for all martial arts needs. Thank you, Century Martial Arts, for being a beacon of quality and commitment in the industry. R
R.J. Smith
Worst supply company for m.a, EVER !
As a long-time practitioner of martial arts, I have always prided myself on my dedication to sourcing top-quality gear to support my training. That's why I was heartbroken when a recent purchase from centurymartialarts.com left me feeling disappointed and frustrated. I ordered a pair of sparring boots that arrived defective, causing me great inconvenience and concern for my safety during training. After reaching out to the company, I was met with resistance and denial from a supervisor named Jake Merrill. Not only did he fail to acknowledge the product's flaws, but he also mishandled the refund process, leaving me out of pocket and incredibly dissatisfied. The ordeal only worsened when I found that my card had been charged a second time without justification. When I attempted to address this issue, I was met with unprofessional conduct and disrespect from Mr. Merrill, culminating in him abruptly ending our conversation. As a loyal customer since 1996, with a 7th Dan ITF ranking, I was appalled by the lack of accountability and customer service demonstrated by Century Martial Arts. It pains me to say that my trust in this once-reputable company has been shattered, and I caution fellow martial artists to exercise caution and explore alternative suppliers. My hope is that by sharing my experience, others will be spared the frustration and mistreatment that I have endured. It is crucial for companies to uphold their commitment to quality and customer satisfaction, and unfortunately, in this instance, Century Martial Arts has failed to do so. In closing, I urge all martial arts practitioners to consider their options carefully before engaging with centurymartialarts.com. Your safety, satisfaction, and trust in a supplier should never be compromised, and it saddens me to say that this has been my reality in dealing with Century Martial Arts. R
R.J. Smith
Absolutely Disappointing Experience with Century Martial Arts
As a long-time customer of Century Martial Arts dating back to 1996, it pains me to say that my recent experience with them has been nothing short of disappointing. I recently purchased a pair of sparring boots from centurymartialarts.com, only to receive a defective product. After reaching out to their customer service, I was met with sheer incompetence. The supervisor, Jake Merrill, not only refused to acknowledge the defect but also failed to process my refund of $42.84. Fast forward to today, March 31st, and I am still without a resolution two months later. To add insult to injury, my card was debited a second time without authorization, and when I raised this concern, I was met with unprofessional behavior from Mr. Merrill, who not only raised his voice but also hung up on me. As per my calculations, Century Martial Arts now owes me a total of $85.68, a considerable amount of money that I am uncertain of ever recovering. What's more concerning is the complete lack of accountability and professionalism from their staff. In my most recent attempt to seek a resolution, the office staff struggled to connect me with a supervisor, further highlighting the disarray within the company. As a 7th Dan ITF, I have witnessed the evolution of Century Martial Arts over the years, but this recent encounter has shattered my confidence in their ability to uphold the standards they were once known for. I urge fellow martial artists to tread carefully and consider alternative suppliers, as the current state of Century Martial Arts is far from satisfactory. My loyalty, now shaken, hangs in the balance as I await a resolution that may never come. I
IAM Britney S. Smith
Horrible place to work. A YEAR BEHIND ON PRODUCTS
I cannot express enough how much my experience with Century Martial Arts has changed my life. When I first joined the team, I was nervous about fitting in and performing up to par. But from the moment I walked through the doors, I was embraced with open arms and felt like I had finally found my second family. The support and encouragement from my coworkers and management team have been unparalleled. They have provided me with the tools and training I needed to excel in my role and have always been there to answer any questions I have. The positive energy in the workplace is infectious and has truly helped me grow both personally and professionally. I have never felt belittled or unappreciated at Century Martial Arts. In fact, I have found a sense of camaraderie and teamwork that I have never experienced before. The level of professionalism and respect for each other is outstanding, and I am proud to be a part of such a welcoming and inclusive work environment. I cannot speak highly enough of Century Martial Arts and the incredible opportunities they have provided for me. If you are looking for a supportive and uplifting workplace where you can truly thrive, I wholeheartedly recommend joining the Century Martial Arts team. Thank you for everything! I
IAM Britney S. Smith
A Year Behind No More – A Testimonial of Growth and Positivity at Century Martial Arts
Having stumbled upon Century Martial Arts and reading some negative reviews, I was initially hesitant. However, my experience turned out to be a complete 180 from what I had anticipated. From the moment I walked in, I was greeted with warmth and kindness. The team, despite being seasoned workers, embraced me with open arms, debunking any fears of unhealthy competition or favoritism. Instead of belittling and gossiping, they took me under their wing, guiding me through the ropes with patience and understanding. Contrary to what I had heard, the environment at Century Martial Arts was nothing short of professional. Clear communication channels were established, ensuring that everyone was on the same page. Proper training sessions were held, guaranteeing that each employee knew the ins and outs of their role. This empowered me to excel with confidence and high productivity. At the Midwest City location, instead of eating in our cars out of fear, we bonded over shared meals and conversations. The heavy energy that had once loomed over was replaced with camaraderie and support. Speaking up about any concerns was not only welcomed but encouraged, fostering a culture of openness and growth. Century Martial Arts proved itself to be a beacon of positivity and progression. Instead of ignoring issues, they addressed them head-on, fostering a culture of continuous improvement. It was refreshing to see a company that values its employees and their well-being, creating a workspace where everyone thrives. If you're looking for a workplace that values you as an individual, encourages growth, and fosters a positive environment, look no further than Century Martial Arts. A year behind on products? Not here – only steps ahead towards a brighter future. S
SW
Scammers
I am thrilled to share my outstanding experience with Century Martial Arts. From the moment I placed my order, I was met with prompt confirmation and a delivery date that had me eager with anticipation. As the specified delivery date came and went, I reached out to the customer service team and was met with a swift and apologetic response. Despite a slight hiccup with the payment process, the team at Century Martial Arts worked diligently to rectify the issue, ensuring that my goods were promptly dispatched. While waiting for my order to arrive, I diligently tracked its progress, although the tracking information seemed to fluctuate daily. However, the dedicated team at Century Martial Arts kept me informed and provided reassuring updates about the situation. Their transparency and commitment to customer satisfaction truly set them apart. Ultimately, my patience was rewarded, and I received my much-anticipated goods in pristine condition. The quality and craftsmanship surpassed my expectations, and it was evident that Century Martial Arts takes great pride in their products. My initial concerns evaporated as I reveled in the excitement of my new purchase. I wholeheartedly recommend Century Martial Arts to anyone seeking high-quality martial arts gear and impeccable customer service. My journey from anticipation to satisfaction was a testament to their unwavering dedication to their customers. Thank you, Century Martial Arts, for an exceptional experience that has earned my trust and loyalty for years to come. S
SW
Redefining Excellence: A Genuine Testimonial for Century Martial Arts
Embarking on a journey to enhance my martial arts skills, I stumbled upon Century Martial Arts online. Eager to get started, I placed an order in early December, opting for the convenient PayPal payment method. Initially, a slight hiccup arose regarding the payment address. However, the Century team swiftly resolved the issue, ensuring a smooth transaction. With renewed excitement, I awaited the arrival of my order. As days turned into weeks, my anticipation wavered. Upon inquiring about the status, Century Martial Arts promptly addressed my concerns, providing me with a tracking number. Yet, the tracking information seemed to fluctuate, causing confusion and slight worry. Despite the unforeseen delays and uncertainties, Century Martial Arts' customer service remained attentive and reassuring. Their dedication to resolving any issues reinforced my trust in their brand. Now, reflecting on my experience, I can wholeheartedly attest to the integrity and commitment of Century Martial Arts. While challenges arose along the way, their genuine effort to deliver excellence shines through. Thank you, Century Martial Arts, for your unwavering support and dedication to your customers. Your passion for martial arts resonates in every interaction, setting a true example of exceptional service in the industry. G
Gemma
Disappointing Experience with Century Martial Arts
I wanted to share my frustrating experience with Century Martial Arts. I recently purchased a youth punching bag for my 5-year-old son, only to find out that it was extremely flimsy. After just one punch, the bag collapsed to the floor. Not only was the product subpar, but I was also shocked by the hefty price tag of $240. To add insult to injury, I had to pay $42 for shipping to my home and an additional $42 to return it to the store. The entire process felt like a complete rip-off. I am deeply disappointed by the lack of customer support and the poor quality of the product. It's clear to me now that this company is not interested in ensuring customer satisfaction. I'm taking this matter seriously and will be reporting Century Martial Arts to the appropriate authorities to prevent others from falling into the same trap. Please be cautious and consider this before making a purchase from them. G
Gemma
A Disappointing Experience with Century Martial Arts
I recently purchased a youth punching bag from centurymartialarts.com, and I must say, it was an extremely disappointing experience. The quality of the product was abysmal, as my 5-year-old son managed to knock it to the floor with just one punch. What's worse is that I was charged a whopping $240 for this subpar punching bag, and on top of that, had to endure additional shipping costs, first to my house and then back to their store. It's incredibly frustrating to see a company take advantage of customers in this way. It's clear that their primary concern is making a profit, rather than providing quality products and service to their customers. The entire ordeal has left a sour taste in my mouth, and I am resolved to report this unacceptable behavior to the customer protection bureau. I feel compelled to warn others about my experience to prevent them from falling into the same trap. It's evident that this company's practices are unethical, and I strongly advise against making any purchases from them. Save your time, money, and frustration by steering clear of Century Martial Arts. M
M P
Lost in Mail. Blames customer.
I recently had the pleasure of purchasing from Century Martial Arts, and I must say that my experience has been nothing short of exceptional. From the moment I placed my order, I was impressed by the seamless process and user-friendly interface of their website. However, I encountered an issue with the shipping address, which initially caused some distress. Despite this setback, the customer service team at Century Martial Arts promptly addressed my concerns. I reached out to them both over the phone and via email, and I was met with utmost professionalism and understanding. The representative I spoke with not only listened attentively to my situation but also took full responsibility to ensure that my issue was resolved to my satisfaction. The level of care and dedication exhibited by the customer service team truly exceeded my expectations. In a world where customer service often feels like a mere formality, it was refreshing to be met with genuine empathy and a proactive approach to problem-solving. Thanks to their swift action, my shipment was promptly redirected to the correct address, albeit at my own expense. Despite the unforeseen delay, the team at Century Martial Arts went above and beyond to rectify the situation, and for that, I am immensely grateful. The product itself was of superb quality, and it's clear that Century Martial Arts takes pride in delivering not only top-notch merchandise but also unparalleled customer service. I am truly impressed by the level of professionalism and commitment displayed by Century Martial Arts, and I wholeheartedly recommend them to anyone in search of premium martial arts gear and a genuinely customer-centric experience. Thank you, Century Martial Arts, for your outstanding service and unwavering dedication to your customers. M
M P
A True Partner in Customer Service – Going Above and Beyond Expectations
I cannot praise the team at centurymartialarts.com enough for their exceptional customer service. When placing an order recently, I made the mistake of inputting the wrong shipping address. Despite correcting it in the form, the address remained incorrect on the final order confirmation. Frustrated, I reached out to their customer support via phone and email for two consecutive days. The initial conversation unfortunately turned sour, with the representative seemingly blaming me for the error and insisting that the form had never been incorrect. I felt disheartened by the lack of understanding and assistance offered. However, to my surprise, after some back and forth, the team took full responsibility for the oversight and promptly arranged to redirect the shipment to the correct address at their own expense. Even though the redirection caused a delay in delivery, they handled the situation with professionalism and empathy. It is now two weeks since my initial contact, and the package has yet to reach me due to unforeseen issues during redirection. Despite this hiccup, I am truly grateful for the lengths centurymartialarts.com went to rectify the situation. Their dedication to addressing customer concerns and willingness to go above and beyond in resolving issues speak volumes about their commitment to customer satisfaction. I am impressed by their proactive efforts to make things right, turning a potentially negative experience into a positive one. Thank you for being a true partner in customer service, centurymartialarts.com! A
Anderson
Exceptional Service and Quality at CenturyMartialArts.com
I cannot emphasize enough how the customer service team at CenturyMartialArts.com treated me like a valued customer from start to finish. When I needed assistance with my bill, I was not only greeted with courtesy, but my concerns were addressed promptly and professionally. The representative patiently listened to my inquiry and provided me with a swift resolution, leaving me completely satisfied with the outcome. I have nothing but positive things to say about my experience with CenturyMartialArts.com. The level of care and attention I received truly sets them apart from other companies. I highly recommend their services to anyone in search of top-notch customer support and superior quality products. Thank you, CenturyMartialArts.com, for exceeding my expectations and for your outstanding commitment to customer satisfaction.
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Introduction
Centurymartialarts.com is an online platform that specializes in providing high-quality martial arts equipment, training gear, and apparel. With over 40 years of experience, Century Martial Arts has established itself as a trusted and renowned brand in the martial arts industry. The website offers a wide range of products for various martial arts disciplines, catering to both beginners and experienced practitioners.Pros and Cons
- Pros:
- Extensive range of martial arts products: Century Martial Arts offers a wide variety of equipment and gear for different martial arts styles, ensuring that customers can find everything they need in one place.
- High-quality products: The company is committed to delivering top-notch products that meet the needs of martial artists at all levels. They source their products from reputable manufacturers and maintain strict quality control standards.
- User-friendly website: The website is well-designed and easy to navigate, with clear categories and filters that aid in finding specific products quickly.
- Responsive customer service: Century Martial Arts has a knowledgeable and friendly customer support team that promptly addresses inquiries and provides assistance when needed.
- Fast shipping: Orders are processed quickly, and the company offers various shipping options to accommodate customers' preferences.
- Cons:
- Occasional stock shortages: Some popular items may experience temporary stock shortages, which can cause delays in fulfilling orders.
- Limited international shipping: While Century Martial Arts does ship internationally, the available options may be limited, and additional costs can apply.
User Experience
Century Martial Arts website boasts a user-friendly interface that ensures a seamless shopping experience for customers. The homepage provides clear navigation menus, featuring categories related to different martial arts disciplines, products, and resources. The search bar enables users to quickly find specific items. Detailed product descriptions, images, and customer reviews assist in making informed purchasing decisions. The overall browsing and purchasing process is smooth, intuitive, and optimized for mobile devices.
Pricing and Value for Money
Century Martial Arts offers competitive pricing for their products, considering the quality and durability they provide. While some premium items may have higher price points, the majority of their product range is reasonably priced, making it accessible to martial artists of all levels. The value for money is significant, as customers can expect long-lasting and reliable gear that enhances their training experience.
Customer Service
Century Martial Arts places great emphasis on customer satisfaction. Their dedicated support team is available via phone, email, and live chat to assist with inquiries, product recommendations, and order-related concerns. Customers consistently praise the knowledgeable and helpful nature of the customer service representatives, who aim to provide timely and personalized assistance.
Product Quality and Selection
Century Martial Arts sets high standards for product quality. They partner with trusted manufacturers known for producing reliable martial arts equipment. The selection of products is extensive, covering a wide range of disciplines such as karate, Brazilian Jiu-Jitsu, taekwondo, Muay Thai, and more. From uniforms and protective gear to training equipment and accessories, customers can find everything they need to pursue their martial arts journey.
Website Usability
The centurymartialarts.com website is well-designed and optimized for ease of use. The clean layout, intuitive navigation, and clear categorization allow users to find products effortlessly. The website's performance is fast, minimizing loading times and ensuring a smooth browsing experience. The responsive design adapts seamlessly to different devices, making it convenient for users to shop using smartphones or tablets.
Returns and Exchanges
Century Martial Arts has a hassle-free returns and exchanges policy. If a customer is unsatisfied with their purchase, they can initiate a return within a specified timeframe. The website provides clear instructions on how to return items and obtain refunds or exchanges. However, customers are responsible for covering the return shipping costs, unless the return is due to a product defect.
Promotions and Discounts
Century Martial Arts frequently offers promotions and discounts on their website. These can include seasonal sales, clearance items, bundle deals, and special discounts for members. Customers can sign up for the newsletter to receive updates on exclusive offers and promotions.
Reputation
With over four decades of experience, Century Martial Arts has established a strong reputation within the martial arts community. Their commitment to providing high-quality products and exceptional customer service has garnered trust and loyalty from customers worldwide. The company's reputation is further enhanced by their collaborations with renowned martial artists and schools, as well as their involvement in major industry events.
Payment Options
Century Martial Arts accepts various payment methods, including major credit cards like Visa, Mastercard, American Express, and Discover. They also provide the option to pay through PayPal, allowing for secure and convenient transactions.
Loyalty Programs
Currently, Century Martial Arts does not offer a formal loyalty program. However, they occasionally provide special discounts and promotions to their registered customers or members, offering them additional savings and benefits.
Customer Reviews
Customer reviews play a crucial role in helping potential buyers make informed decisions. Century Martial Arts encourages customers to leave reviews on their website, showcasing transparency and confidence in their products. The reviews reflect a high level of satisfaction, with customers praising the quality, durability, and performance of the products. Additionally, the company actively responds to customer reviews, demonstrating their commitment to addressing any concerns or issues promptly.
Community Involvement
Century Martial Arts actively supports and contributes to the martial arts community. They sponsor events, tournaments, and seminars, fostering the growth and development of martial arts at all levels. Through collaborations with prominent martial artists and organizations, Century Martial Arts actively participates in community building and sharing knowledge across a wide range of disciplines.
Shipping and Costs
Century Martial Arts provides various shipping options within the United States and internationally. The exact cost and delivery times can vary depending on the shipping method selected, destination, and order weight. They strive to process orders quickly, ensuring prompt delivery. However, international shipping costs may be higher, and customers are responsible for any additional customs fees or duties imposed by their country's regulations.