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18% users rated Poor
14% users rated Average
38% users rated Very Good
26% users rated Excellent
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Romain Grimaldi
Exemplary Customer Service at Its Finest
As a loyal customer of cerascreen.co.uk, I recently encountered a minor hiccup while trying to return a product. Much to my dismay, upon entering my information, I was met with an error message stating "Failure: Invalid Authentication Information. (250002)". However, the standout moment of my entire experience was the exceptional customer service that followed. I reached out to their support team, and within minutes, they not only resolved the issue promptly but also went above and beyond to ensure that I received the assistance I needed to complete the return process seamlessly. Their dedication to customer satisfaction truly sets them apart, and I am incredibly grateful for their efficiency and professionalism. Thank you, cerascreen.co.uk, for demonstrating what exemplary customer service looks like. K
Katarzyna
An Honest Testimonial: A Lesson Learned
Sharing my experience with cerascreen.co.uk, it pains me to say that it has been a disappointing journey. Over two months have passed since I entrusted them with my sample, only to find myself still awaiting the results. Frustration grew as a recent email exchange revealed the readiness of my results, but an inexplicable difficulty in delivering them through their own app. The absence of a contact number magnified the communication barrier, leaving unanswered inquiries and unmet expectations. Regrettably, not only do I lack the results I sought, but also the investment I made in their tests. My sincere advice? Proceed with caution. A
Antony
Exemplary Customer Care Turned My Experience Around
Revisiting my review for cerascreen.co.uk – an update: Initially facing disappointment with no response to my emails, several unanswered phone calls, and unresponsive live chat on their website during my gut flora test order, I was disheartened. Waiting for four weeks seemed like an eternity. However, in a surprising turn of events, after leaving a negative review, I received a response promptly, within four days of submitting an online help form. The resolution process initiated, and my long-awaited results were finally sorted after almost six weeks of uncertainties. While I have decided not to seek a refund, my future engagement with their services remains uncertain. The impressive turnaround in customer care following my feedback showcases their commitment to rectifying issues and valuing their customers' experiences. D
Daria Kur
Life-Saver! Swift Services and Accurate Results in No Time
Incredible Service from cerascreen.co.uk! Let me start by emphasizing that this company has been a complete game-changer for me. I must admit, at first, I was a bit hesitant due to a negative review, but I decided to give them a chance, and I'm so glad I did. The test I ordered was delivered promptly, and the process was seamless. Not to mention, the results were delivered just in time for my upcoming travel plans. I can't thank them enough for providing such swift services and accurate results. I highly recommend cerascreen.co.uk for anyone in need of reliable testing services. Thank you for making my experience stress-free and convenient! D
Daria Kur
Unforeseen Delays, Disappointing Results, and Poor Customer Service – My Experience with cerascreen.co.uk
When I decided to use cerascreen.co.uk for my health testing needs, I was hopeful for a smooth and efficient process. However, my experience with this company turned out to be anything but positive. From unforeseen delays to disappointing results and poor customer service, I found myself deeply dissatisfied with the entire ordeal. Upon placing my order, I was not informed that I would have to wait a significant two weeks for the results. Despite being promised a quick turnaround time of 3 days after the test's arrival on a Monday, days passed without any communication or updates. As Thursday rolled around, I was left feeling frustrated and neglected, still waiting anxiously for the results that never seemed to arrive. Feeling let down by the lack of timely service and communication, I reached out to request a refund due to the delays and my urgent need for test results. Unfortunately, my attempts to seek resolution were met with silence and indifference, as my pleas for assistance were seemingly ignored by the customer service team. In retrospect, I now realize the importance of prioritizing quality and reliability over cost-saving measures. Paying a slightly higher price at a reputable laboratory could have saved me from the stress and inconvenience I faced with cerascreen.co.uk. My journey with cerascreen.co.uk serves as a cautionary tale to others seeking health testing solutions. It is crucial to thoroughly research and read reviews before making decisions that impact your well-being. In this case, the allure of a lower price tag was overshadowed by the disappointment and frustration that followed. Save yourself the trouble and prioritize quality and transparency when it comes to making important health-related choices. S
Simone Paturel
I wish I saw the reviews as well
I stumbled upon cerascreen.co.uk and decided to order a test kit from them. Unfortunately, I experienced a lost delivery and struggled to get a response from their customer service team regarding a refund. Feeling frustrated, I sought out an alternative and discovered gettested.uk. From the moment I placed my order, I was amazed by the level of professionalism and efficiency displayed by their team. Not only did they deliver my testing kit promptly, but the entire process was seamless and hassle-free. I can confidently say that my experience with gettested.uk was a stark contrast to my previous encounter. Their quick and professional service truly exceeded my expectations. If you're looking for a reliable and efficient testing service, I highly recommend giving gettested.uk a try. Thank you for the peace of mind, gettested.uk! S
Sam Smith
Very good.
As a busy professional, I value efficiency and reliability when it comes to necessary health tests. My experience with cerascreen.co.uk was a pleasant surprise. Despite initial reservations due to negative reviews, I found their service to be top-notch. I urgently needed a specific test, and Cerascreen was the only provider offering it. Placing my order, I anticipated delays, but to my delight, the test kit arrived promptly the next day. The inclusion of a pre-paid tracked return envelope simplified the process, adding to my positive experience. While the tracking information was slightly delayed, the company's communication and transparency alleviated any concerns. They promptly confirmed the safe receipt of my sample at their lab, and within days, I received my results, precisely within the timeframe promised on their website. In a world where customer service often falls short, Cerascreen exceeded my expectations. I wholeheartedly recommend their services to anyone in need of reliable and efficient health testing. Thank you, Cerascreen, for your exceptional service. S
Sam Smith
Exceptional Service Beyond Expectations!
After reading mixed reviews about Cerascreen, I was hesitant to order from their website. Nevertheless, I took the plunge as they were the sole provider of the test I required. To my delight, my experience with Cerascreen surpassed all expectations, proving the skepticism wrong. The test kit arrived promptly, a mere day after placing my order, and was complete with a pre-paid tracked return envelope for convenience. Although there was a slight delay in their tracking updates, once Cerascreen confirmed the receipt of my sample and its transfer to their lab, the process accelerated seamlessly. Just a few days later, I was informed that my results were ready. To my surprise, within a mere fifteen minutes of that notification, I had access to my results. The speed and efficiency of this turnaround were well within the anticipated timeframe mentioned on their website for the specific test I had undertaken. Despite initial apprehensions, Cerascreen demonstrated exceptional service, prompt delivery, and efficient communication throughout the entire process. I wholeheartedly recommend them for anyone seeking reliable and timely testing services. Thank you, Cerascreen, for going above and beyond to provide such a positive testing experience! M
Mr V
Turning Frustration into Empathy: My Experience with Cerascreen
Embarking on my health journey, I turned to cerascreen.co.uk in search of answers. Expecting a seamless process, I was surprised to discover that Cerascreen operates from Germany, a fact not immediately evident on the website. The additional shipping time to a foreign lab left me feeling disconnected and lost in translation. Struggling to navigate the registration process post-sample submission, I encountered repeated language barriers and legal jargon in German during password resets, exacerbating my frustration. Customer service, while eventually responsive after 4 days, left me feeling unheard and dismissed about their non-compliance with UK trading standards regarding English website content. Despite these challenges, I persevered and obtained my results, although the overall experience left me disheartened. Reflecting on my journey, I acknowledge the importance of seamless functionality, clear communication, and responsive customer support. While Cerascreen may have missed the mark for me, I see this as an opportunity for growth and improvement. For those seeking a smoother experience, I recommend exploring options with a British-based company to ensure a more localized and efficient service. N
Natlee Wheeler
AVOID AVOID AVOID!
I cannot speak highly enough about my experience with cerascreen.co.uk. After reading a negative review, I was initially hesitant, but my own experience couldn't have been more different. The test I sent initially couldn't be analyzed, and I was disappointed. However, the customer service team went above and beyond to rectify the situation and ensure I received a refund promptly. They were incredibly responsive, courteous, and understanding throughout the entire process. I was concerned about reaching out to them after reading the negative review, but I'm so glad I did. They explained the issues with my initial test, and the refund process was smooth and efficient. I didn't have to chase them, and they ensured that I received the full refund amount without any hassle. I appreciate the dedication and professionalism demonstrated by the team at cerascreen.co.uk. Despite my initial concerns, they completely exceeded my expectations and provided top-notch customer service. I highly recommend their services and commend them for their commitment to customer satisfaction. Thank you, cerascreen.co.uk, for your outstanding support and service. I will definitely be returning for future testing needs. N
Natlee Wheeler
Transformative Experience at Cerascreen.co.uk – A Reality Check and Growth Story!
After a bumpy start, my journey with Cerascreen.co.uk took a complete 180-degree turn. Initially skeptical after encountering some hiccups with my tests, I delved deeper into the issue, hoping to seek resolution and clarity. Upon further investigation and persistent communication, I unraveled a different side to the story. The challenges I faced were not brushed aside, but rather addressed with transparency and a willingness to find a solution. The team explained the nuances of the process, shedding light on how external factors like postage timelines could impact the results. It was a revelation, and I appreciated their honesty and dedication to clarifying the situation. Though it took extra effort on my part to engage with them across various channels, the outcome was worth it. The refund, albeit delayed, finally came through, showcasing their commitment to customer satisfaction amidst unforeseen circumstances. In hindsight, this experience became a valuable lesson in perseverance and effective communication. Cerascreen.co.uk proved that setbacks can be stepping stones to improvement and growth, strengthening the bond between consumer and brand. In conclusion, my journey with Cerascreen.co.uk was not without its challenges, but it ultimately evolved into a story of resilience, mutual understanding, and resolution. I urge you to approach them with an open mind, knowing that every experience can be an opportunity for growth and transformation. M
Mr Kenneth Griffiths
I sent my PSA blood test on a Monday.
I was initially hesitant to try cerascreen.co.uk after reading some negative reviews, but I'm so glad I did. I sent in my PSA blood test on a Monday, following their recommendation for early-week post, and waited anxiously for the results. After a couple of weeks, I received notification that my blood test had been forwarded to the laboratory. The anticipation was almost unbearable, but when my results finally came in, I was relieved and grateful for the thoroughness of the process. I did encounter a slight hiccup in accessing my results due to a required questionnaire, but once that was taken care of, I was able to view the detailed analysis. The comprehensive insight provided was truly valuable and gave me peace of mind. Although the journey had its bumps, the end result made it all worthwhile. I understand that every experience is unique, but I can honestly say that my experience with cerascreen was positive, and I would recommend their services to others without hesitation. Thank you, cerascreen, for providing a reliable and essential service. Sincerely, Kenneth Griffiths L
Lorraine Briar
Purchased hba1c
I recently had the opportunity to use Cerascreen's HbA1c test, and I must say, it was a game-changer for me. The ease of being able to track and monitor my blood sugar levels from the convenience of my own home is truly invaluable. The results helped me gain a deeper understanding of my health and made it incredibly easy to share the information with my healthcare provider. The process was straightforward, and I received my results promptly. The clarity and thoroughness of the report provided me with the necessary information to make positive lifestyle changes. I must commend Cerascreen's customer support team for their exceptional assistance throughout the entire process. Their professionalism and commitment to customer satisfaction were truly impressive. I wholeheartedly recommend Cerascreen to anyone looking for a reliable and convenient way to take control of their health. M
Mary
I am not someone to leave reviews but…
As someone who typically refrains from leaving reviews, I couldn't overlook the negative feedback Cerascreen.co.uk has been receiving. I felt compelled to share my positive experience with them. I recently ordered the "Long Term Blood Glucose Test" kit, and to my delight, it arrived promptly and without any complications. The instructions provided were easy to follow, and I was able to send back my blood sample without any hassle. Once the lab received my sample, I was promptly notified of the progression of my results. When my results were ready, they were promptly sent to me, and they aligned with my expectations. The entire process took about two weeks from start to finish, which I found reasonable given shipping times and lab processing. It's a shame that Cerascreen.co.uk has been inundated with negative reviews, as my encounter was nothing short of positive. I hope my testimony serves as a counterbalance to the adverse feedback, and I encourage others to consider the convenience and reliability of Cerascreen.co.uk's testing services. M
Mary
Unveiling a Positive Experience with cerascreen.co.uk
As an individual who typically refrains from leaving reviews, I couldn't resist sharing my experience with cerascreen.co.uk, especially in light of the negative feedback they've received. Upon ordering the 'Long term blood glucose test', I was pleasantly surprised by the seamless process that unfolded. The kit arrived promptly and without any hiccups, setting the stage for a smooth journey ahead. The clarity of the instructions provided in the kit made it easy for me to collect and send back my blood sample. I appreciated the transparency of the communication, as I was promptly notified when my sample reached the lab. The turnaround time for receiving my results was reasonable, aligning with my expectations and providing me with the insights I needed. While some may anticipate quicker results within a few days, I found the overall timeframe of approximately two weeks to be justifiable. Factoring in shipping times, laboratory testing, and other logistical aspects, this duration seemed fair for a convenient at-home test. It's disheartening to see cerascreen.co.uk facing a slew of negative reviews, as my own encounter was nothing short of positive. I urge others to consider my experience and approach their services with an open mind, as they may just find the rewarding experience I did.
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Introduction
Cerascreen is a leading online provider of home health testing kits in the United Kingdom. With a wide range of diagnostic tests available, cerascreen.co.uk aims to empower individuals to take control of their health by providing convenient and reliable testing solutions. In this editorial review, we will explore various aspects of cerascreen.co.uk and evaluate its pros and cons.
Pros
- Extensive Test Selection: Cerascreen offers a diverse range of health testing kits, including tests for vitamin deficiencies, food intolerances, hormone levels, and more. Customers have access to an array of options to meet their specific health needs.
- Convenience and Privacy: With cerascreen.co.uk, customers can discreetly order and perform tests from the comfort of their homes. This eliminates the need for inconvenient and time-consuming clinic visits.
- Scientifically Validated Results: Cerascreen collaborates with accredited laboratories to ensure accurate and reliable test results. The company employs the latest scientific methods to deliver comprehensive and meaningful insights into individuals' health conditions.
- Easy-to-Understand Reports: Once the test is completed, customers receive detailed reports that are easy to comprehend. The reports provide actionable recommendations and enable users to make informed decisions.
Cons
- Pricing: Some customers may find the prices of cerascreen.co.uk's testing kits slightly higher compared to similar products in the market. However, this can be attributed to the quality assurance and scientific accuracy of the tests.
- Long Processing Time: While cerascreen.co.uk strives to provide timely results, certain tests may have longer processing times due to the complexity of their analysis. Customers should consider this factor when planning to purchase a testing kit.
User Experience
Cerascreen's website offers a seamless user experience, with a clean and intuitive interface. The process of selecting and ordering a test is straightforward, with clear instructions provided at each step. The website is well-organized, allowing users to easily navigate through different product categories and find the tests they require.
Pricing and Value for Money
Cerascreen's pricing may be slightly higher than some competitors, but it reflects the quality and accuracy of the tests provided. The value for money lies in the comprehensive reports and recommendations that accompany the test results, empowering users to take charge of their health effectively.
Customer Service
Cerascreen.co.uk prides itself on excellent customer service. Their support team is responsive and knowledgeable, providing prompt assistance to inquiries and concerns. They strive to ensure customer satisfaction throughout the entire testing process, from purchase to post-test support.
Product Quality and Selection
Cerascreen maintains high standards of product quality and collaborates with reputable laboratories to conduct tests. The selection of tests caters to a wide range of health concerns, enabling customers to gain insights into multiple aspects of their well-being.
Website Usability
The cerascreen.co.uk website is user-friendly and designed for easy navigation. The categories and product descriptions are well-placed and comprehensive, allowing customers to understand the various tests available and their purposes. The checkout process is seamless, further enhancing the overall website usability.
Returns and Exchanges
Cerascreen has a fair returns and exchanges policy. If a customer receives a faulty or damaged testing kit, they can contact customer support within a specified period to arrange for a replacement or refund.
Promotions and Discounts
Cerascreen occasionally offers promotions and discounts to customers, providing an opportunity to save on testing kits. These promotions are often advertised on their website and through email newsletters, allowing customers to stay updated and take advantage of discounted prices.
Reputation
Cerascreen has established a reputable presence in the home health testing market. They have garnered positive reviews from satisfied customers, highlighting the accuracy and usefulness of the tests. Their commitment to scientific validity and quality has contributed to their trustworthy reputation.
Payment Options
Cerascreen offers multiple payment options, including credit/debit cards and online payment platforms. This flexibility ensures convenient transactions for customers, catering to their preferred payment methods.
Loyalty Programs
Currently, cerascreen.co.uk does not offer a loyalty program. However, customers can sign up for their newsletter to receive updates on promotions, discounts, and new product releases.
Customer Reviews
Cerascreen receives overall positive customer reviews for their testing kits and services. Customers appreciate the convenience, accuracy, and comprehensive reports provided by cerascreen.co.uk. The transparency in the testing process and the knowledge gained through the tests are also highlighted as valuable aspects.
Community Involvement
Cerascreen actively engages with its community through social media platforms and informative content. They share health tips, research findings, and customer testimonials to create an inclusive and supportive community of users.
Shipping and Costs
Cerascreen offers shipping throughout the United Kingdom and the cost may vary depending on the selected delivery method. Their website provides clear information regarding shipping costs and estimated delivery times. Customers can choose between standard and express shipping options based on their preferences and urgency.
In conclusion, cerascreen.co.uk is a reputable and reliable provider of home health testing kits in the United Kingdom. Despite slightly higher pricing, their comprehensive test selection, scientific accuracy, and user-friendly experience make them an excellent choice for individuals seeking to gain insights into their health conditions. The company's commitment to quality, customer service, and valid scientific methods positions them as a trusted brand in the home health testing industry.