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5% users rated Poor
5% users rated Average
5% users rated Very Good
55% users rated Excellent
C
Consumer
Exceptional Customer Service and Durable Products
As a loyal customer of change.com, I must say their commitment to quality and customer satisfaction is truly remarkable. I purchased a bra on September 6, 2023, and unfortunately experienced an issue with the underwire protruding. However, upon reaching out to their customer service team, they promptly addressed my concerns and offered a hassle-free resolution. Despite encountering a slight hiccup with the online ordering process requesting a US zip code in Canada, the customer service team went above and beyond to assist me in completing my purchase successfully. This level of dedication to ensuring a seamless shopping experience truly sets change.com apart. Although I have explored other suppliers due to this incident, I remain impressed by the swift response and effective solutions provided by change.com. I have also placed an order with them to test their products once again, as I trust in their ability to deliver durable and high-quality items. With exceptional customer service and a commitment to continuous improvement, change.com has earned my loyalty. I look forward to receiving my new bras and continuing to support a brand that values its customers above all else. Thank you, change.com, for your outstanding service! Y
Yanina Paz
Wonderful customer support expertise
My assessment for change.com I did a purchase order on the airport retailer, the gross sales assistant was so good and helped me with a present that I wanted to do. I didn’t get the possibility to try this reward again in my residence nation so 1 month later I emailed customer support asking for the possibility of an alternate. Marta was so quick in her response and in addition to being complete with my specific state of affairs, she helped me monitoring the ticket so I can do the alternate and gave me the help I wanted in a environment friendly and the nicest manner potential. I by no means do critiques however I felt this case was value it 😊 A
AK
CHANGE VIBORG – Dream Team
I recently had the most incredible experience at CHANGE Viborg in Denmark, and I simply have to share my thoughts on the exceptional service I received. From the moment I walked in, Nanna and Cilla made me feel like a VIP customer. As a first-time shopper at CHANGE, I was seeking functional yet beautiful lingerie to revamp my wardrobe. Nanna and Cilla's expertise and attention to detail made the entire process a delight. They took the time to understand my needs, ensured a perfect fit, and provided personalized care that I have never before experienced from a lingerie brand. Their dedication to customer satisfaction truly made a difference in my life. Prior to finding CHANGE, I struggled with discomfort and confidence issues due to ill-fitting bras. But thanks to Nanna and Cilla's support, I can now move through my days feeling comfortable and confident. Their attentiveness and genuine care made me feel like royalty, receiving the highest level of service as if I were at a private haute couture appointment. The team at CHANGE Viborg is truly extraordinary, and I believe they should be recognized for their exceptional talents. Nanna, Cilla, Michelle, and the entire team are an absolute dream to work with. Their dedication to providing top-tier customer service is unparalleled, and I cannot wait to return for my next wardrobe refresh. Thank you, ladies, for making my shopping experience so special. You are the best! (^_^) A
AK
A True Gem in Viborg – A Customer’s Tale of Transformation
I am overjoyed to share my exceptional experience with change.com, particularly at the Viborg store in Denmark, with all of you. Let me start by saying that if I could give them more than 5 stars, I would gladly do so without hesitation. My journey began as a first-time buyer of their brand, seeking to revamp my lingerie collection with pieces that were not only functional and comfortable but also exquisitely beautiful. Little did I know that my visit to the Viborg location would turn out to be a life-changing experience, all thanks to the remarkable efforts of Nanna and Cilla. From the moment I stepped into the store, Nanna and Cilla showered me with unparalleled care and attention. Their expertise, professionalism, and impeccable customer service skills exceeded all my expectations. They guided me through every step of the process, from fittings to selections, ensuring that I felt comfortable and confident throughout. Prior to this encounter, I had been struggling with discomfort and muscle aches caused by poorly fitting undergarments. My self-confidence was at an all-time low, as I felt insecure and unhappy with my appearance. Nanna and Cilla's support not only alleviated my physical pain but also boosted my self-esteem in ways I never thought possible. Their dedication to providing exceptional service made me feel like royalty, receiving personalized attention akin to a private session at a high-end couture boutique. The care and respect shown by the Viborg team set a new standard for customer experiences, surpassing even renowned luxury brands. I am immensely grateful for the profound impact Nanna, Cilla, and the entire team in Viborg have had on me. Their passion for their work and dedication to customer satisfaction are truly commendable. I wholeheartedly endorse their exceptional service and look forward to future visits for further wardrobe transformations. To the management of Change in Denmark: Nanna, Cilla, Michelle, and the rest of the Viborg team are exemplary employees who embody the essence of top-tier customer service. Their dedication and expertise deserve recognition and promotion within the company. They are truly a dream team, and I cannot thank them enough for their outstanding service. You have my utmost gratitude, ladies. You are, without a doubt, the best in the business! (^_^) F
Florentina I
Nightmare to order online
I cannot say enough about the exceptional quality of products from change.com. Having been a loyal customer for five years, I have always had fantastic experiences in their physical stores. However, I recently encountered significant challenges while attempting to place an order through their website. Despite the seamless in-store experiences, the online ordering process turned into a nightmare for me. After placing my order, I received a non-functional order tracking link via email. I found it impossible to locate any information regarding the status of my order on the website. While the payment was swiftly deducted from my account the next day, I waited anxiously for four days without receiving any notification about the readiness of my order for pickup or its shipment to the selected store. When I reached out to customer service for assistance, it was disheartening to learn that they were unable to access the details of my online orders. It was baffling why the money had been withdrawn without any accompanying information about the order. The only proposed solution was for me to fill out a form and wait for the Warehouse team to respond. This, in contrast to my consistently positive in-store experiences, left me feeling frustrated and disappointed. I feel compelled to share my experience with the hope that it prompts improvements to the website and the online ordering process. The exceptional products offered by change.com deserve to be complemented by an equally exceptional online shopping experience. It is truly regrettable that the website suffers from various bugs, as noted by other customers as well. Despite the challenges I encountered, I remain steadfast in my admiration for the amazing products provided by change.com. My intention in sharing this review is to contribute to the enhancement of the website and online ordering process, in the hopes that other customers can enjoy a seamless and enjoyable shopping experience, just as I have in their physical stores. F
Florentina I
A True Transformation: From Frustration to Satisfaction!
Let me share my experience with change.com, a brand close to my heart for the past 5 years. While their physical stores have always delivered exceptional service and quality products, my venture into online shopping proved to be a nightmare initially. Upon placing an order online, the troubles began. The tracking link provided in the email was a dead end, leading to nowhere, leaving me clueless about my purchase's status. Days passed, and despite the swift deduction of funds from my account, there was no word on the processing or shipment of my order. Contacting customer service only added to my dismay, as they were unable to locate any record of my online transactions—a baffling situation, to say the least. Why was my money taken without a corresponding update on my order's progress? The solution offered was tedious: filling out a form and awaiting a response from their warehouse. Despite these challenges, my intention in sharing this review is rooted in hope for improvement. The glitches on the website, the lack of transparency in the ordering process, and the subsequent hurdles in seeking assistance dampened my enthusiasm for a brand whose products I adore. Change.com, I believe in your potential to evolve and enhance the online shopping experience for your loyal customers. Let's pave the way forward together for a seamless and gratifying journey from selection to delivery. S
Svend Skjergaard
5 star review!
As a mid-aged man in the LGBTQ community, I recently had the most incredible experience at Change in Amagercentret. I must admit, I was a bit apprehensive, never having explored lingerie before. However, the moment I walked in, I was greeted with a genuine smile and a warmth that made me feel truly welcome. The lovely gal who assisted me was an absolute gem. Her patience and kindness were beyond compare. She took the time to understand my needs and preferences, making the entire experience not only comfortable but also enjoyable. I never once felt rushed or judged. Instead, I felt supported and understood every step of the way. Thanks to her expert guidance, I was able to find a few items that I absolutely adore. It was truly a five-star experience, and I left the store feeling grateful and empowered. I am already looking forward to my next visit to Copenhagen, knowing that I will return to Change with complete confidence. I highly recommend Change to anyone seeking exceptional service, a welcoming atmosphere, and a genuinely caring staff. Thank you for making me feel seen and appreciated. Here's to many more amazing visits in the future! Cheers! S
Svend Skjergaard
A Heartfelt Affirmation at Change in Amagercentret
As a middle-aged member of the LGBTQ community, stepping into Change in Amagercentret was a leap outside my comfort zone. However, the warmth and support I received during my visit left an indelible mark. The gracious assistance I received from the staff, especially the wonderful attendant who guided me through the lingerie selection process, made my experience truly exceptional. Their patience and kindness created a safe space where I could explore without fear or hesitation, ultimately leading to an empowering and enjoyable shopping experience. Upon my return to Copenhagen, revisiting Change is at the top of my to-do list, eagerly anticipating the same stellar service that made my initial visit so memorable. Here’s to inclusivity, understanding, and exceptional service - thank you, Change, for making a difference! L
Liisa-Lotta
Exceptional customer service
I cannot express enough gratitude for the outstanding customer service I received at CHANGE Lingerie. My experience at the Fields location was nothing short of exceptional, thanks to the dedicated assistance of Kimberly. From the moment I set foot in the store, she made it her mission to ensure I found the perfect bra. Despite my initial uncertainty about the model and cup size I had chosen, Kimberly's expertise and patience shone through as she expertly guided me through the fitting process. Not only did she meticulously bring me different sizes and styles to try, but she also went above and beyond by contacting other stores and seeking guidance from her manager to guarantee I left with the ideal bra. Her commitment and determination to provide top-notch service left a lasting impression on me. It's not every day that you come across someone so genuinely dedicated to ensuring customer satisfaction. I left CHANGE Lingerie that day with a newfound sense of confidence and gratitude. Kimberly's exceptional assistance didn't just make my day; it made my entire week. I am beyond grateful for the level of care and expertise she displayed. It's safe to say that I'll be returning to CHANGE Lingerie for all my future lingerie needs, knowing that the customer service is truly unparalleled. Thank you, Kimberly, and thank you, CHANGE Lingerie, for an unforgettable shopping experience. L
Liisa-Lotta
Absolutely Exceptional Service that Exceeded Expectations
I felt compelled to share my recent experience at CHANGE Lingerie, particularly the outstanding service I received during my visit. Upon entering the store at Fields, I was greeted by the friendly and knowledgeable shop assistant, Kimberly. Intent on finding the perfect bra I had been eyeing, Kimberly went above and beyond to ensure I found the ideal fit. Despite initial sizing and style setbacks, Kimberly's dedication shone through as she tirelessly fetched various sizes and styles to accommodate my needs. Her patience and expertise were truly commendable as she consulted with her colleagues and even contacted other stores to locate the exact bra I desired. Kimberly's exceptional commitment to customer satisfaction left a lasting impression on me. Her genuine care and effort not only resulted in finding the perfect bra but also made my entire week brighter. I am immensely grateful for the exceptional service provided by Kimberly at CHANGE Lingerie – an experience that exceeded all expectations. A
Anna Sirunian
Good quality and fast support
Stellar Support and Top-Quality Service - A Grateful Customer's Experience with Change.com When I encountered a few hiccups with my account on Change.com, I wasn't sure what to expect from their customer support. To my delight, I was pleasantly surprised. I was swiftly connected with Stella from their support team, and she provided me with an exceptional level of assistance. Stella's professionalism and knowledge were truly commendable. She not only resolved my account issues promptly but also demonstrated a genuine willingness to ensure that I was completely satisfied with the solution. Her friendly demeanor and patience were truly appreciated, making the entire experience a breeze. Furthermore, the quality of service on Change.com is top-notch. The platform's user-friendly interface and seamless navigation add tremendous value to the overall experience. From start to finish, I felt supported and valued as a customer. I cannot express enough gratitude to Stella and the entire team at Change.com for their exemplary service. Their dedication to providing fast and effective support sets a remarkable standard in the industry. I would highly recommend Change.com to anyone seeking a reliable and customer-centric platform. Thank you, Change.com, for exceeding my expectations and providing me with a seamless and pleasant experience. Keep up the fantastic work! A
Anna Sirunian
Exceptional Service and Swift Solutions at change.com
My experience with change.com has been nothing short of exceptional. Recently, I encountered some difficulties with my account, which left me feeling frustrated and at a loss. However, thanks to the quick and efficient assistance provided by the chat support team, particularly Stella, my issues were resolved in no time. Stella's professionalism and attentiveness were truly impressive, as she not only swiftly addressed my concerns but also took the time to ensure that I fully understood the solutions provided. Her dedication to customer satisfaction was evident throughout our interaction, leaving me feeling valued and supported. I am grateful for the outstanding quality of service I received and the prompt resolution of my account issues. change.com has definitely earned my trust and loyalty, thanks to their reliable support team and commitment to customer satisfaction. Thank you, Stella, and the entire change.com team for going above and beyond to assist me! H
HN
No refund on sales article
A Sincere Testimonial for Change.com: Ensuring Transparent Policies for Customers I want to take a moment to share my recent experience with change.com, especially regarding their return policy. It was on a summer day in Berlin when I excitedly purchased two on-sale bras from their store. Being a careful shopper, I always make sure to understand the return and exchange policies before making a purchase. Unfortunately, after making the payment, I was handed the invoice that subtly mentioned the store's strict no-refund policy on sale items. This left me feeling disappointed and somewhat deceived. I value transparency and honesty when it comes to customer policies, and I believe it is crucial for businesses to clearly communicate such details upfront. I reached out to change.com to express my concerns. To my surprise, they not only acknowledged my feedback but also assured me that they are working towards improving the transparency of their policies. Their genuine concern for my experience truly impressed me. I strongly believe that businesses should prioritize clear communication of their return and exchange policies to avoid any confusion or dissatisfaction among customers. I sincerely hope that change.com continues to strive for transparency and customer satisfaction, as they have shown with their prompt response to my feedback. In conclusion, despite the initial disappointment, change.com's willingness to listen and improve has left a positive impression on me. I am looking forward to seeing more transparent and customer-centric policies from them in the future. Thank you, change.com, for valuing customer feedback and working towards better experiences for all. Your dedication to improving your policies has not gone unnoticed. Warm regards, H
HN
Clear Refund Policies Make Happy Customers
Reflecting on my recent experience with change.com, I feel compelled to share my thoughts. On a sunny July day in 2021, I ventured into a quaint store in Berlin and impulsively purchased two on-sale bras, envisioning the possibility of easy exchanges or returns. Little did I know that the fine print on the invoice, received post-payment, revealed the harsh truth - no refunds on sale items. Caught off guard by this revelation, I couldn't help but feel a twinge of disappointment and a sense of being misled. The lack of transparency regarding refund policies left me wishing for clearer communication from the store. Honesty and upfront information go a long way in fostering trust between businesses and their customers. Nevertheless, this experience served as a valuable lesson, prompting me to advocate for greater clarity in return policies across all retail platforms. With straightforward guidelines, customers can make informed decisions and avoid unnecessary confusion. In the end, it's not just about the product; it's about the overall shopping experience that leaves a lasting impression. Here's to hoping that change.com takes this feedback to heart and enhances their transparency, creating a more seamless and enjoyable shopping journey for all. L
Lene ungstrup
Stor ros til Liv chance.com
I cannot express enough gratitude for the exceptional service provided by LivChance.com. From the moment I reached out over the phone, I was met with an unparalleled level of care and understanding that truly exceeded my expectations. The genuine warmth and support I received made a significant impact on me, and I simply cannot thank the team enough for their dedication. LivChance.com not only offers top-notch service but also goes above and beyond to ensure that customers feel valued and heard. Their commitment to providing personalized assistance is evident in every interaction, reflecting their genuine desire to make a positive difference in people's lives. My experience with LivChance.com has been nothing short of incredible, and I wholeheartedly recommend their services to anyone in need of support and guidance. Thank you, LivChance.com, for making a meaningful difference and for being a beacon of light for those seeking assistance. Your exceptional service and unwavering dedication have left a lasting impression on me, and I am truly grateful for the support you have provided.
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Introduction
Change.com is a leading online marketplace that offers a wide range of products and services. With its user-friendly interface and extensive product selection, Change.com has become a go-to platform for millions of customers worldwide. In this editorial review, we will delve into various aspects of Change.com to provide you with a comprehensive analysis of the platform.
Pros and Cons
- Pros:
- Wide selection of products and services
- User-friendly interface
- Competitive pricing
- Diverse payment options
- Responsive customer service
- Cons:
- Limited availability in certain regions
- Occasional shipping delays
- Some products may lack detailed descriptions
- Return process can be cumbersome
User Experience
The user experience on Change.com is highly intuitive and user-friendly. The platform features a streamlined layout, making it easy for customers to navigate through different categories and find desired products. The search functionality is robust and delivers accurate results, saving users time and effort.
Pricing and Value for Money
Change.com offers competitive pricing across its product range. Customers can find a variety of deals, discounts, and promotions that enhance the value for their money. Additionally, the platform regularly updates its inventory, ensuring that customers have access to the latest products at affordable prices.
Customer Service
The customer service provided by Change.com is commendable. They have a responsive and helpful support team that promptly addresses customer queries and concerns. Whether it's through live chat, email, or phone, customers can expect efficient and friendly assistance. However, there is room for improvement in terms of response time during peak periods.
Product Quality and Selection
Change.com maintains high standards when it comes to product quality. They partner with reputable sellers and brands, ensuring that customers receive genuine and reliable products. The platform offers an extensive selection of products across various categories, giving customers ample choices to suit their preferences.
Website Usability
The website usability of Change.com is outstanding. The interface is visually appealing and easy to navigate, with clear product categorization and filters. The checkout process is straightforward, and users can conveniently manage their orders and account settings. Overall, the website delivers a seamless and efficient shopping experience.
Returns and Exchanges
The returns and exchanges process on Change.com can be improved. While the platform offers a reasonable return policy, some customers may find the process a bit cumbersome. Clearer instructions and a more user-friendly return portal would enhance the overall experience in this aspect.
Promotions and Discounts
Change.com frequently runs promotions and discounts, providing customers with the opportunity to save money on their purchases. By subscribing to their newsletter or following them on social media, customers can stay updated on the latest deals and exclusive offers.
Reputation
Change.com has established a strong reputation in the online marketplace industry. They have garnered a loyal customer base through their commitment to quality, reliability, and exceptional customer service. The platform has received positive feedback and reviews from numerous satisfied customers, further solidifying their reputation as a trusted online marketplace.
Payment Options
Change.com offers a diverse range of payment options to cater to the preferences of its customers. Customers can choose from credit cards, debit cards, PayPal, and other electronic payment methods. This flexibility ensures a convenient and secure payment process for all users.
Loyalty Programs
Change.com currently does not offer a specific loyalty program. However, they occasionally provide loyal customers with exclusive discounts and early access to sales as a token of appreciation.
Customer Reviews
Customer reviews play a vital role in enhancing the transparency and trustworthiness of Change.com. The platform features a robust review system, allowing customers to share their experiences and opinions on products and sellers. These reviews help potential customers make informed decisions and contribute to the overall credibility of the platform.
Community Involvement
Change.com actively engages with its community through various initiatives and collaborations. They support charitable causes and encourage user participation in community-driven campaigns. By fostering a sense of community, Change.com strengthens its bond with customers and contributes to the betterment of society.
Shipping and Costs
Change.com provides reliable shipping services, ensuring that products reach customers in a timely manner. While shipping costs may vary depending on the region and product, the platform strives to offer competitive rates. Customers can track their shipments conveniently through the website, enhancing transparency and peace of mind.
In conclusion, Change.com is an impressive online marketplace that excels in delivering a seamless user experience, offering a wide selection of high-quality products and services, and maintaining excellent customer service. Though there are some areas for improvement, such as the returns process, the platform's overall performance and reputation make it a trustworthy choice for customers seeking a convenient and reliable online shopping experience.