Channelmaster Reviews

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6 Reviews

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G Graham Downey
196 days ago

Exceeding Expectations: The Channelmaster.com Experience

When I first visited channelmaster.com, I had a simple question in mind. Little did I know that the support I would receive would go above and beyond my expectations. The customer service team not only answered my query promptly, but they also took the time to understand my specific needs and provided valuable insights. I was amazed by their willingness to assist me in finding the right solution for my requirements. Their expertise and dedication shone through as they patiently addressed all my concerns. The level of attention and care I received truly set them apart. The experience left me feeling confident and informed, knowing that I had made the right choice by considering channelmaster.com for my needs. I am grateful for the outstanding support and commendable service that I received. It's rare to come across such genuine assistance, and I wholeheartedly recommend channelmaster.com to anyone seeking not just a solution, but a wonderful customer experience. Thank you for exceeding my expectations!
G Graham Downey
196 days ago

“Unmatched Customer Service and Technical Expertise at ChannelMaster.com”

In my recent experience with ChannelMaster.com, I was pleasantly surprised by the exceptional customer service and technical expertise they provided. I had a specific query about the capabilities of a lorry I was considering hiring, and the team at ChannelMaster went above and beyond to address my concerns. Their prompt response and willingness to assist me with detailed information on the lorry's functionalities, including its ability to suck and de-can't simultaneously, truly showcased their dedication to customer satisfaction. I was thoroughly impressed by their knowledge and professionalism throughout our interaction. I want to express my sincere gratitude to the team at ChannelMaster.com for their outstanding support and assistance. They have undoubtedly earned my trust and loyalty as a customer. If you're looking for a reliable and knowledgeable team to assist you with your automotive needs, I highly recommend ChannelMaster.com for an unparalleled customer experience. Thank you, ChannelMaster, for going the extra mile to ensure customer satisfaction!
C CHRISTOPHER
811 days ago

I ordered the $10.00 FLATenna 35 and it…

After experiencing frustration with missing out on several OTA channels, I decided to give the $10.00 FLATenna 35 from channelmaster.com a try. To say it exceeded my expectations would be an understatement. Initially, I was skeptical, as many products in the market promise the world but fail to deliver. However, the FLATenna 35 not only lived up to its claims but also surpassed them. The installation was a breeze, and I was amazed by the increased number of channels it brought into my home. It wasn't just about the quantity; the quality of the reception was clear and crisp, offering an impressive viewing experience. This innovative antenna not only amplified my existing channels but also brought new ones into the mix, making it a game-changer for my entertainment setup. While perfection may be a lofty goal, the FLATenna 35 comes remarkably close to it. Its performance has made me a true believer, and I wholeheartedly recommend it to anyone looking to enhance their OTA channel access. If you're on the fence, take the leap of faith – this product has the potential to transform your viewing experience just like it did mine.
C CHRISTOPHER
811 days ago

Unleashing the Magic of FLATenna 35: A Cord-Cutter’s Dream Come True

Reflecting on my experience with the FLATenna 35 from Channel Master, I am simply amazed by the transformation it brought to my TV viewing. Initially skeptical about its capabilities, I decided to give it a shot, hoping to enhance my OTA channel reception. To my delight, this unassuming antenna exceeded all expectations! Upon installation, the FLATenna 35 not only resolved my reception issues but also unlocked a whole new world of channels, surpassing my previous setup. The clarity and variety of channels it snagged left me in awe, proving its efficiency and reliability. It's safe to say that this device is a game-changer for cord-cutters seeking quality content without hefty price tags. While perfection may be subjective, the FLATenna 35 comes remarkably close. Its performance, coupled with its affordability, makes it a top contender in the antenna market. I urge anyone looking to elevate their TV experience to consider this gem. Channel Master's FLATenna 35 has the power to convert skeptics into believers, just as it did for me. Experience the magic for yourself and witness a true revolution in your entertainment setup.
D Daniel Willemin
1810 days ago

Unreliable Stream+ for Rural OTA Use – A Cautionary Tale

As a dedicated user of Channel Master products for over four decades, I have always relied on their top-notch OTA TV equipment for exceptional performance. However, my recent experience with the Stream+ DVR has left me utterly disappointed. Although I initially believed that this "Cut The Cord" OTA DVR would seamlessly cater to my needs, I was sorely mistaken. The essential features of the OTA DVR seemed to be dependent on a stable internet connection, rendering it impractical for rural areas like mine. This limitation, compounded by the Google Guide's inability to access program information from multiple markets, left me feeling utterly defeated. Despite Channel Master acknowledging these issues, they have absolved themselves of any responsibility, leaving users at the mercy of reporting problems to Google. I purchased the Stream+ as a thoughtful gift for my elderly mother and sister, only to discover the extent of its shortcomings when I visited them in April. Regrettably, this was well beyond the return period, and the device never functioned as advertised. Furthermore, learning about other prevalent issues such as the inability to watch a show from the beginning while it is still recording was disheartening. My trust in Channel Master's products has been shaken by the subpar performance of the Stream+. The discrepancy between this product and their previous OTA DVR offerings is stark, making me question the quality assurance protocols followed. While it may suit urban areas and streaming, its utility for rural OTA use is questionable at best. I am compelled to share my experience to caution potential buyers about the reality of the Stream+ and the challenges it poses, particularly for rural users. It is my hope that Channel Master takes these user experiences into account and endeavors to rectify the shortcomings of the Stream+ for the benefit of all their loyal customers.
D Daniel Willemin
1810 days ago

Streem+ Not for rural OTA use buyer beware

My review for channelmaster.com I have been a long time customer of Channel Master. I have always recommended and used their products for all OTA (Over The Air) TV products and accessories. Their antennas, rotors, amplifiers, tuners and DVR's (Digital Video Recorder/s), have been my go to choice for 40 years. I have never had a bad experience with their support either this is all about one product The Stream+ DVRI am not sure why a "Cut The Cord" OTA DVR could be called such when the majority of the OTA DVR features will not work with out a internet connection. Even with a constant internet connection the Google Guide only allows program information from one market to be used. I you are in a rural area and use a rotor to access programing from multiple markets you are totally hosed. It appears Google Guide and an outdated Android OS are the cause of most of these problems. Channel Master is the first to admit this but they take no responsibility for the issues. You have to report your issues to Google. Apparently Google could care less about this product that was made for a streaming only box IE Google TV. I bought the Stream+ in November as a gift for my 88-YO Mother and 65-YO sister. Unfortunately I was not able to visit and see the issues they were having for my self until April. Too late to return even though it never could work as advertised. I was also very disappointed with CM to find out there are lots of other bugs I have read about. Like not being able to watch a show from the beginning while it is still recording but I never got that far. Byer beware this is nothing like their previous OTA DVR. Channel Master was always better than this I find it hard to believe they shipped anything this poor. It is probably kind of OK for urban areas and streaming not sure. I know they collect peoples opinions but they are not available to the public. That is why I started this review.

Introduction

Channel Master is a leading provider of innovative and reliable Over-the-Air (OTA) antenna and video solutions. With a rich history dating back to 1949, the company is renowned for its high-quality products and commitment to customer satisfaction. Channel Master offers a wide range of cutting-edge digital TV antennas, DVRs, streaming devices, and antenna accessories to help cord-cutters enjoy free over-the-air television.

Pros and Cons

  • Pros:
  • Wide selection of top-performing OTA antennas
  • Advanced DVRs with innovative features
  • Excellent customer service and prompt support
  • Competitive pricing

  • Cons:
  • Limited international shipping options

User Experience

Navigating through Channel Master's website is intuitive and user-friendly. The well-organized product categories and detailed specifications make it easy to find the right antenna or device for your needs. The website provides comprehensive product descriptions, customer reviews, and helpful installation guides to assist customers in making informed decisions. The overall user experience is pleasant, with fast page loading speeds and a responsive design that adapts well to different devices.

Pricing and Value for Money

Channel Master offers a range of products at competitive prices. OTA antennas vary in price depending on their range, features, and design. The DVRs and streaming devices are reasonably priced considering their advanced features and performance. The value for money is commendable, especially considering the long-term cost savings of cutting the cable cord and enjoying free over-the-air television.

Customer Service

Channel Master is renowned for its exceptional customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or issues. The company provides multiple channels for customer support, including phone, email, and live chat. Channel Master's prompt response times and dedication to resolving customer concerns contribute to a positive customer service experience.

Product Quality and Selection

Channel Master is committed to delivering high-quality products that meet customers' expectations. Their OTA antennas are built with sturdy materials and feature advanced technologies to ensure excellent signal reception. The DVRs and streaming devices are equipped with user-friendly interfaces and reliable performance. Channel Master's product selection caters to various needs, offering antennas with different ranges and designs to suit different geographical locations.

Website Usability

Channel Master's website is designed for ease of use, providing an intuitive browsing experience. The organized layout, clear navigation menus, and robust search functionality make it convenient to find desired products. The website loads quickly, enhancing user satisfaction, and the overall design is visually appealing. Additionally, product pages contain comprehensive information, specifications, and helpful FAQs.

Returns and Exchanges

Channel Master has a fair and transparent returns and exchanges policy. If a customer is not satisfied with their purchase, they can return the item within 30 days for a refund or exchange. However, products must be in their original condition and packaging for a successful return or exchange process. Channel Master's commitment to customer satisfaction extends to their hassle-free return and exchange policies.

Promotions and Discounts

Channel Master regularly offers promotions and discounts, providing customers with opportunities to save money on their purchases. Customers can find special deals, seasonal discounts, and bundle offers on the website. Additionally, subscribing to the company's newsletter ensures receiving updates on exclusive promotions and early access to new product releases.

Reputation

Channel Master has built a strong reputation over the years through its dedication to providing high-quality products and exceptional customer service. The company has garnered positive feedback from customers worldwide, and its products have received favorable reviews from reputable industry experts. Channel Master's commitment to innovation and reliability has solidified its position as a trusted leader in the OTA antenna and video solutions market.

Payment Options

Channel Master offers a variety of convenient and secure payment options for customers. These options include major credit cards such as Visa, Mastercard, Discover, and American Express. Additionally, customers can make payments using PayPal, ensuring flexibility and peace of mind during the checkout process.

Loyalty Programs

As of now, Channel Master does not offer a specific loyalty program. However, the company occasionally provides exclusive discounts and promotions to its loyal customers through its newsletter and special offers. These incentives reward customers' continued support and encourage their engagement with the brand.

Customer Reviews

Channel Master values customer feedback and encourages customers to leave reviews on their website. This transparency allows potential buyers to make informed decisions based on the experiences of other customers. The reviews cover aspects such as product performance, ease of installation, customer service, and overall satisfaction. The majority of reviews reflect positively on Channel Master's products and services.

Community Involvement

Channel Master actively engages with its community, fostering a sense of involvement and support. The company frequently participates in industry events, trade shows, and exhibitions to showcase its latest products and technologies. Channel Master also collaborates with various educational initiatives and non-profit organizations to promote the importance of free over-the-air television and raise awareness about its benefits.

Shipping and Costs

Channel Master offers reliable shipping services to customers worldwide. The company calculates shipping costs based on the weight and dimensions of the order, ensuring fair and transparent pricing. Customers can choose from different shipping options, including standard and expedited delivery, to suit their preferences and urgency. International shipping is available, but the options may be limited depending on the destination country.

In conclusion, Channel Master is a trustworthy provider of OTA antenna and video solutions, offering top-performing products, excellent customer service, and a user-friendly website. With their commitment to quality, innovation, and customer satisfaction, Channel Master continues to be a leader in the ever-growing market of cord-cutting solutions.