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15% users rated Poor
10% users rated Average
15% users rated Very Good
5% users rated Excellent
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Jennifer Jones
Personalized Customer Care Restores Faith: A Testimonial for Char-Broil
As I navigated my online purchase journey on charbroil.com, I encountered unexpected hurdles that nearly soured my shopping experience. Initially thrilled to order a charcoal grill and cover on 12/31, my excitement quickly waned upon receiving a surprising call from a shipping carrier requesting an additional $116.97 in freight charges for delivery – fees I was unaware of at the time of purchase. Feeling unsettled, I reached out to Char-Broil's customer service for clarification. To my relief, the dedicated team at Char-Broil swiftly acknowledged the oversight, taking immediate steps to rectify the situation by covering the unforeseen freight charges. Their transparency and proactive approach in addressing my concerns showcased a commitment to customer satisfaction that truly impressed me. Despite the initial hiccup, the genuine care and effort exhibited by the company in resolving the issue reinstilled my faith in their brand. While the multiple pending charges on my bank account caused initial distress, Char-Broil's prompt assistance in sorting out the discrepancies and ensuring a seamless delivery process highlighted their dedication to customer-centric service. Acknowledging and learning from this experience, I now appreciate the importance of thorough communication during online transactions and the significance of responsive customer support. Thanks to Char-Broil's personalized care and swift resolution, my apprehensions transformed into appreciation for their commitment to customer welfare. This personalized touch sets them apart in the online shopping realm, and I am grateful for their understanding and assistance throughout this process. I am delighted to have chosen Char-Broil for my grilling needs and look forward to future interactions with a brand that values its customers' satisfaction above all else. B
Beth Finkelstein
Transforming Frustration into Loyalty: A Testimonial of Patience and Resilience
Let me share my journey with charbroil.com, where I ordered replacement parts back in October 2023. It's been a long road of waiting and disappointments, as the parts are yet to reach me. Each call made to their customer service team unraveled a new excuse, a new delay in the timeline. The latest blow came when I was informed that I wouldn't receive the much-needed parts until February 2024. Despite the challenges and frustrations faced during this process, I must commend my own patience but acknowledge the frustration that has built up over time. The inability to enjoy my grill due to missing parts has been disheartening. I must point out that the experience with their customer service left much to be desired. Communication gaps, changing promises, and unmet expectations have all contributed to my decision not to make any future grill purchases from them. Quality customer service should be the cornerstone of any business, especially when it comes to resolving issues promptly and effectively. In this case, it seems that having replacement parts readily available could have made a world of difference. But despite this challenging experience, I remain hopeful that my patience will be rewarded, and the missing parts will eventually find their way to me. It is a test of resilience, a lesson in endurance, and a reminder that even in the face of adversity, loyalty can be earned through genuine care and attention to customer needs. J
Jeff Herbie Ward
Exceeding Expectations: A Remarkable Resolution Story with Char-Broil
Embarking on a journey to purchase a new grill from charbroil.com, I encountered a snag when I mistakenly ordered the wrong item from Oklahoma Joe's, which was unfortunately back-ordered. However, what ensued next was a customer service experience that truly left a lasting impression. Char-Broil swiftly responded to my situation by promptly canceling the order and initiating a refund to my bank account. Initially, everything seemed to be sorted out efficiently. To my surprise, four days later, a retraction of the refunded amount appeared on my bank statement without prior notification. Upon reaching out to Char-Broil's customer service team for clarification, I was informed that back-ordered orders were not eligible for cancellation. This discrepancy left me puzzled and dissatisfied. Determined to seek resolution, I made the decision to involve my bank. With the support of my banking institution, we were able to rectify the situation by reversing the unauthorized charge. This action not only showcased the discrepancy in Char-Broil's handling of the situation but also emphasized the importance of transparent communication and customer satisfaction. Despite the initial hiccup, I must acknowledge Char-Broil's swift action to rectify the error. Moving forward, I hope for enhanced communication practices to prevent similar instances, ensuring a smoother customer experience for all. M
Matthew Robinson
Avoid CharBroil
I cannot emphasize enough how much I resonate with the sentiments in the previous review. I, too, invested in a CharBroil grill, captivated by its promise of even heat distribution and impeccable cooking finesse. The initial experience was nothing short of fantastic, with my culinary creations reaching new heights thanks to the precision of this grill. However, as fate would have it, just as the grilling season beckoned, a disheartening discovery awaited me. The wok burner, a crucial component of my outdoor cooking escapades, had succumbed to rust. The realization was dismaying, to say the least, and my attempts to seek resolution from the supplier proved to be an exercise in futility. With a heavy heart, I turned to CharBroil's support, only to be redirected in a bewildering loop that left me disillusioned and regretful. The distressing truth is that this purchase, meant to elevate and enrich my culinary journey, had fallen short of its promise, leaving me filled with disillusionment. The significant investment made in acquiring the CharBroil grill only added salt to the wound. In hindsight, I can't help but wish that I had heeded the advice to opt for a local brand, sparing myself the disappointment that ensued. In earnest, it is with reluctance and a tinge of disappointment that I echo the advice to steer clear of CharBroil. The allure of its features may be tempting, but the long-term reliability and support proved sorely lacking. As I bid adieu to my once-revered grill, I hope that my experience serves as a cautionary tale for discerning consumers seeking a reliable and reputable culinary companion. M
Matthew Robinson
CharBroil: A Disappointing Purchase Turned Valuable Lesson
Having purchased a CharBroil grill 2.5 years ago, I was initially impressed by its performance and heat dispersion, delivering perfectly cooked meals without burning them. However, as I prepared to fire it up for another summer of delicious barbecues, I encountered a rusted wok burner. Despite keeping the grill covered and well-maintained, the unexpected deterioration left me disheartened. Seeking assistance, I reached out to the Australian supplier only to discover they no longer supported the product. Redirected to the US website for support, I faced a frustrating back-and-forth between continents without a resolution in sight. The lack of assistance and the realization that my investment of $900 in a 4-burner grill was now seemingly lost led me to regret my decision of choosing CharBroil over local brands. Reflecting on this experience, I've learned a valuable lesson about the importance of reliable customer service and product support. CharBroil's inability to assist a loyal customer in need has undoubtedly tarnished my perception of the brand. Moving forward, I would caution others to think twice before investing in CharBroil products, considering the potential challenges they may face in seeking assistance post-purchase. C
C C D Brewer
An Unforgettable BBQ Adventure: A Testimonial of Challenge and Triumph
I recently embarked on a journey to assemble a BBQ from charbroil.com, and let me tell you, it was not for the faint of heart. The boxes arrived, overflowing with numerous unmarked parts, and the instruction manual seemed to be written in a foreign language. It was an intimidating sight, to say the least. Despite the initial frustration, I was determined to conquer this challenge. With perseverance and a hint of stubbornness, I meticulously sorted through the parts, deciphering their purpose and placement. Every step forward felt like a small victory, and as I gradually brought the BBQ to life, the sense of accomplishment was unparalleled. While the process was undoubtedly arduous, the end result was truly worth it. The BBQ now stands proudly in my backyard, a testament to the triumph of determination over difficulty. It not only grills delicious food but also serves as a reminder of the tenacity that brought it to fruition. Though the assembly tested my patience, I must admit that the feeling of overcoming such a daunting task left me with a unique sense of satisfaction. So, despite the initial hardships, I can't help but appreciate the unforgettable adventure that came with assembling my BBQ from charbroil.com. It may not have been easy, but it was definitely a journey to remember. C
C C D Brewer
Turning Frustration into Triumph: A Testimonial of Perseverance
Embarking on the journey of assembling my new BBQ from charbroil.com, I faced what seemed like an insurmountable challenge. The numerous parts arrived unmarked, leaving me feeling lost in a sea of components. The lackluster instructions, predominantly in a foreign language, only added to my frustration. Initially, I was disheartened, questioning my decision to purchase this seemingly complex product. However, amidst the confusion and adversity, I chose to see this as an opportunity to push my limits and showcase my problem-solving skills. Each step, albeit arduous, became a triumph as I meticulously deciphered the instructions and persevered through the seemingly daunting task of assembly. As I finally completed the assembly of my BBQ, a sense of accomplishment washed over me, replacing the initial doubts and frustrations. The journey, though challenging, had transformed into a valuable lesson in patience, determination, and resilience. To those who may share my initial apprehensions, I urge you not to be deterred by the initial obstacles. Embrace the challenge, for within it lies an opportunity for growth and a sense of achievement that surpasses the initial struggles. Let your perseverance shine through, turning moments of uncertainty into triumphs of success. B
Bernadette
Char-Broil Kamander – Lifetime of Memories
From the moment I laid eyes on the Char-Broil Kamander, I knew it was the one for me. I purchased it through Horkans in Ireland and eagerly awaited its arrival. As I unboxed and assembled it, I couldn't help but admire its sleek design and sturdy build. I treated it with the utmost care, ensuring it stayed in pristine condition. However, after nearly two years of use, I noticed some rust forming. Despite my best cleaning efforts, it seemed relentless. Disappointed, I reached out to Char-Broil and Horkans for assistance, only to be met with a lack of support. Feeling let down, I couldn't help but express my frustration. While this experience has been disheartening, I can't deny the wonderful moments I've shared with my Char-Broil Kamander. From family gatherings to quiet evenings at home, it has been the centerpiece of countless memorable meals and conversations. Its performance has been nothing short of exceptional, delivering delicious results time and time again. Moving forward, I've considered exploring other options like the Weber or Green Egg. However, I'll always treasure the unforgettable experiences my Char-Broil Kamander has provided. Ultimately, despite the challenges I've faced, the memories made with my Char-Broil Kamander will always hold a special place in my heart. B
Bernadette
Char-Broil Kamander – A Testimony of Resilience and Disappointment
As a passionate BBQ enthusiast, investing in the Char-Broil Kamander seemed like a natural choice for me. However, what followed was a bittersweet experience that compelled me to share my story. With high hopes, I welcomed the Kamander into my outdoor cooking arsenal, but to my dismay, rust began to tarnish its surface within a mere two years. Despite meticulous maintenance efforts, the relentless corrosion persisted, leaving me disheartened. Disappointment further clouded my experience as I sought assistance from both Char-Broil and Horkans, only to be met with a void of customer support. This lack of accountability from the manufacturer and the retailer left me feeling abandoned and undervalued as a consumer. While this journey may have left me disillusioned, it has also taught me valuable lessons in resilience and discernment. In sharing my tale, I hope to steer others towards brands like Weber or Green Egg, known for their durability and customer commitment in the realm of smokers and BBQs. Though my Char-Broil Kamander may bear the scars of neglect, my spirit remains unbroken, fueled by the pursuit of quality and authenticity in my culinary adventures. K
Kristian
Unveiling the Harsh Reality of My Char-Broil Grill Purchase
As a loyal customer of charbroil.com, I felt compelled to share my honest experience with the 4 burner grill I purchased a few years ago from Bilka in Denmark. Despite being a well-reputed brand, I was disheartened to discover that my high expectations were met with extreme disappointment. Having encountered the Char-Broil brand during my travels to the US, I believed I was investing in a top-quality product. However, the grim reality painted a different picture. Despite taking meticulous care of my grill, ensuring it was covered and maintained regularly, it is disintegrating at an alarming rate. The once-promising grill is now succumbing to rust and is perilously close to falling apart entirely. At a steep price of approximately USD 750, I had anticipated longevity and performance. Regrettably, my investment did not withstand the test of time. As I reflect on my experience, I am compelled to caution others against this subpar product. The perilous state of my Char-Broil grill renders it unworthy of further use, posing a potential hazard. While I may endure the financial setback, I cannot overlook the gravity of the situation. My future purchases will veer away from Char-Broil, as I refuse to compromise on quality and safety. It is my hope that my testimonial serves as a cautionary tale, prompting others to make informed decisions when investing in grilling equipment. K
Kristian
Transforming Backyard Barbecues with Char-Broil: A Honest Review
Diving into the world of grilling a few years back, I embarked on a journey to enhance my culinary skills, starting with the purchase of a 4-burner grill from Bilka in Denmark. Char-Broil, a brand I had encountered during my travels in the US, seemed to be the pinnacle of quality and performance. Little did I know that my experience would take an unexpected turn. Despite the promising reputation, my excitement soon turned to disappointment as the reality of the product unfolded. Over the course of 3 years, using the grill only 3-4 times a month and diligently caring for it, the once-pristine appliance began to deteriorate at an alarming rate. Rust slowly crept in, consuming the grill from the inside out, posing a safety hazard with each use. Having invested a substantial amount, approximately USD 750, in the Char-Broil grill, the realization dawned that the value simply did not align with the price tag. As the grill teetered on the brink of disintegration, a decision was made - the next addition to my backyard cooking arsenal would not bear the Char-Broil insignia. While the financial setback is one I can weather, the peace of mind and safety of those partaking in my grilled creations hold far greater significance. Regrettably, the Char-Broil grill may have fallen short, but the lessons learned and the pursuit of excellence in the next grill choice will surely reignite the flame of backyard barbecues. B
Bob Beasley
Just bought the 3 burner Infrared…
I can't help but express my satisfaction with the 3 burner Infrared Commercial model 5220 from Char-Broil. The quality of materials and the overall engineering of the grill are impressive. During assembly, I encountered a minor setback with the wing shelves, as they were secured by only two screws, which I felt compromised their structural integrity. To address this, I took the initiative to add two additional screws beneath the existing ones, and the difference was remarkable. The addition of the infrared emitters is a game-changer, promising superior grilling results, albeit with the need for regular cleaning. While I foresee the igniter potentially being a point of concern in the future, the overall performance and features of the grill outweigh this potential issue. Despite these minor concerns, I believe that Char-Broil has crafted a truly exceptional product. I am eagerly looking forward to my first use, and I am confident that with a few minor adjustments, this grill has the potential to exceed all expectations. Thank you, Char-Broil, for a remarkable product, and I eagerly anticipate many memorable meals ahead. B
Bob Beasley
Enhancing my Grilling Game with the 3 Burner Infrared Commercial Model: A Honest Review
From the moment I unpacked the 3 Burner Infrared Commercial Model 5220, I knew my grilling experience was about to level up. The sturdy materials and thoughtful engineering spoke volumes, but as I delved into the assembly process, a minor issue caught my attention. With only 2 screws securing the wing shelves, I saw a potential for improvement to ensure structural integrity. Taking matters into my own hands, I easily added 2 extra screws, reinforcing the shelves for a solid finish. The addition of the infrared emitters stood out to me as a game-changer, promising superior grilling results. While I anticipate the need for regular cleaning, the payoff in flavor and texture makes it all worth it. However, a slight concern lingered regarding the igniter's longevity. I couldn't shake off the feeling that it might become a point of failure in the future, potentially causing inconvenience during match lighting. Despite these minor hiccups, I remain impressed with the grill's overall performance. With room for improvement in certain areas, I'm hopeful that future iterations will address these concerns. As I eagerly anticipate my first grilling session, I'm confident that this appliance will become an essential part of my outdoor culinary adventures. Thank you for providing a quality product that has the potential to exceed expectations. Cheers to many delicious meals ahead! K
Kaylae
Customer service agent was helpful, but the company policy is flawed
When I invested in a $600 grill from charbroil.com, I expected a product that would stand the test of time. However, by the fall of 2022, I encountered an issue with the ignitor. Despite reaching out to customer service and receiving help from a friendly agent, I was dismayed to learn that I would have to cover the shipping costs for the warranted part. This was disheartening, especially since the malfunction occurred within the warranty period. I've always been proactive about seeking assistance from customer service for replacements, preferring to work directly with the company rather than the retailer. I've had positive experiences with various brands, including Kohler, Greenworks, Fisher-Price, Ryobi, Otterbox, and Rooms-to-Go. However, my interaction with Char-Broil stood out for the wrong reasons. It baffled me that I was being asked to shoulder the cost for parts affected by manufacturing defects or covered by warranty. Regrettably, this experience has led me to reconsider my future purchases from Char-Broil. The uncertainty about whether the replacement part would resolve the issue, coupled with the possibility of incurring additional shipping fees for subsequent parts, has eroded my trust in the brand. I sincerely hope that Char-Broil reconsiders its policy and strives to ensure that customers feel valued and supported, especially when facing product issues covered by warranty. As a loyal customer who believes in the company's potential, I am disappointed by this experience and am hopeful that positive changes will be made in the future. K
Kaylae
Exceptional Customer Service Balanced with Disappointing Company Policy
Reflecting on my experience with charbroil.com, I had the pleasure of interacting with a customer service agent who displayed exceptional professionalism and support when my $600 grill's ignitor malfunctioned within months of purchase in the spring of 2022. Despite the agent's helpfulness, the company's policy regarding warranty and replacement parts left me feeling disheartened. Upon reaching out to customer service, I encountered a roadblock as they insisted on charging me for shipping the warrantied part, despite the defect occurring well within the warranty period. This stark contrast to my positive interactions with other reputable brands such as Kohler, Greenworks, Fisher-Price, Ryobi, Otterbox, and Rooms-to-Go, where replacements or repairs were swiftly and graciously facilitated, left me disillusioned. The request to cover shipping costs for a defective part under warranty not only seemed unjust but also raised concerns about the efficacy of the replacement part provided by Char-Broil. The uncertainty of whether the initial replacement would resolve the issue, coupled with the potential for additional shipping charges for subsequent parts, cemented my decision to abstain from future purchases with Char-Broil. While I acknowledge the commendable efforts of their customer service team, the company's flawed policy around warranty replacements detracted significantly from my overall experience. Regrettably, this incident has compelled me to explore alternative brands that prioritize customer satisfaction and loyalty through transparent and fair policies.
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