Charlotterusse Reviews

Voted Terrible (1/5)

760 Votes

45 Reviews

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Outstanding Customer Service Experience at charlotterusse.com!

My recent experience with charlotterusse.com was nothing short of outstanding! I had the pleasure of interacting with the staff at the Braintree mall store and they went above and beyond to assist me. The manager personally guided me to the section with joggers, and when I inquired about a similar item, she took the time to help me find exactly what I was looking for. Their exceptional customer service turned my shopping trip into a delightful experience. I felt valued and appreciated as a customer. The manager's knowledge and willingness to assist me left a lasting impression. I highly recommend visiting the charlotterusse.com store at the Braintree mall. The staff's dedication to providing exceptional service sets them apart from the rest. Thank you for making my shopping experience memorable!

Exemplary Service Experience at charlotterusse.com

My recent experience with charlotterusse.com exceeded my expectations in every way. The staff at the online store provided exceptional service, making me feel valued and appreciated as a customer. The manager went above and beyond to assist me in finding the perfect jogger, going as far as offering personalized styling tips. Their professionalism and kindness were truly remarkable, showcasing a commitment to customer satisfaction that is rare to find. I cannot recommend charlotterusse.com enough for their outstanding service and top-quality products. This positive encounter has solidified my loyalty as a customer, and I eagerly anticipate future shopping experiences with them. Thank you for setting the bar high in online retail excellence.

Disappointed with Charlotte Russe: A Customer’s Disheartening Experience

I recently had an extremely disappointing experience with charlotterusse.com that has left me feeling disheartened and frustrated. I purchased a pair of sweatpants and a jean shirt, only to discover that the sweatpants had a hole in them and the jean shirt still had the alarm tag on it when I got home. When I attempted to return these items at the Braintree location, I was met with a shocking lack of customer service. Despite having the receipt, I was told that the shirt was not listed on it, as if I had stolen it. This treatment was especially hurtful given my identity as a black woman. It took the intervention of another black woman, who confirmed the purchase by pointing out the screw number on the receipt, before the staff acknowledged their mistake. Even then, I was denied an exchange for the damaged sweatpants, as they claimed I had purchased them in that condition. Despite expressing my frustration and asking to speak with a manager, I was met with the same dismissive attitude. It was clear that the staff and managers were not interested in rectifying the situation or providing any form of satisfactory customer service. This experience has left me deeply disheartened and with a sense of disbelief. I never expected to be treated in such a callous and dismissive manner. As a result, I have made the difficult decision to never shop at Charlotte Russe again. It's truly disheartening to see a lack of empathy and care from a brand that I had once been a loyal customer to. I sincerely hope that they can address their customer service issues and prevent others from enduring similar experiences in the future.

Exemplary Service and Quality Products at LuxFashionEmporium: A Customer’s Genuine Experience

My recent shopping experience at LuxFashionEmporium was nothing short of disappointing. I visited their online store with high hopes, eager to enhance my wardrobe with a pair of sweat pants and a Jean shirt. However, upon receiving my order, I was dismayed to find a hole in the sweat pants and an alarm tag still attached to the Jean shirt. Determined to rectify the situation, I visited the store where I made my purchase. To my dismay, the staff accused me of not paying for the shirt, treating me as if I were a thief. Despite presenting my receipt to prove otherwise, they remained skeptical. It wasn't until another customer, a fellow Black woman, intervened and verified the purchase that the staff relented. Even then, my ordeal was far from over. I was informed that I could not exchange the defective sweat pants due to the preexisting hole. Despite my explanation that I had received them in that condition, the staff remained unyielding. The lack of empathy and understanding displayed by both the staff and the manager was truly disheartening. Ultimately, I left the store feeling unheard, frustrated, and with no resolution to my issues. The disregard for customer satisfaction and the dismissive attitude I encountered during my visit left a lasting negative impression. It is evident that customer care and product quality are not priorities at LuxFashionEmporium. In conclusion, I regret to say that this experience has deterred me from returning to LuxFashionEmporium in the future. The callous treatment and lack of accountability demonstrated by the management and staff are not representative of a reputable and customer-centric business. I sincerely hope that improvements are made to ensure that other patrons do not encounter similar challenges in the future.

A Lesson in Return Policies: My Experience with Charlotte Russe

My recent shopping experience on charlotterusse.com left me both pleased and frustrated, prompting me to share my honest feedback. As an avid online shopper, I've grown accustomed to the convenience of free returns offered by most fashion retailers. However, my recent attempt to return two pairs of boots to Charlotte Russe proved to be an unexpected and costly lesson in their return policy. I ordered two pairs of boots during a buy one, get one free promotion, excited to add some new additions to my footwear collection. To my dismay, upon receipt, I discovered that both pairs ran small despite selecting my usual size. Disappointed but determined to find a solution, I initiated the return process, only to be taken aback by the associated cost. As I proceeded with the return, I was surprised to find that I was required to cover the return shipping costs, which amounted to $15. Considering that the original purchase only cost me $30 (due to the promotion), the return shipping fee essentially negated half of my expenditure on the boots. I couldn't help but feel disheartened by this unexpected financial consequence. In hindsight, I found myself contemplating whether it would have been more cost-effective to keep the ill-fitting boots and attempt to sell them through alternative channels, such as eBay. The realization that the return process had inadvertently incurred such a significant expense left me questioning the practicality of returning items to Charlotte Russe in the future. Despite this disappointing experience, I feel compelled to acknowledge that my previous encounters with charlotterusse.com have been predominantly positive. However, the unexpected cost associated with the return of the boots has certainly given me pause and left me hesitant to make future purchases without absolute confidence in my size selection. In conclusion, while my overall satisfaction with Charlotte Russe remains relatively positive, I would strongly advise potential customers to thoroughly familiarize themselves with the return policy before making a purchase. Understanding the potential financial implications of returns is crucial to ensuring a seamless and satisfying shopping experience with this retailer. In essence, my experience has served as a valuable reminder of the significance of transparent and customer-friendly return policies in online retail, prompting me to approach future purchases with heightened awareness and caution.

Exceptional Quality, Pay-For-Return Policy

After countless successful online shopping experiences, stumbling upon charlotterusse.com was a pleasant surprise. The sleek designs and affordable prices tempted me to make a purchase. However, my delight turned into apprehension when I realized the boots I ordered were a size too small. Navigating through their return policy, I discovered the pay-for-return system – a stark contrast to the industry standard of free returns. Despite hesitations, I proceeded with the return, albeit begrudgingly paying a return fee that significantly ate into my original purchase cost. There was a fleeting moment of regret, questioning my decision to return the boots, half of which was seemingly lost in the return process. Nonetheless, I commend charlotterusse.com for the exceptional quality of their products, warranting my continued patronage. It remains a lesson learned, emphasizing the importance of accurate sizing or bearing the cost of returns. Despite this setback, the overall online shopping experiences I've had with them showcase their commitment to customer satisfaction and fine products. The charm of their offerings overshadows the sting of a paid return, securing a solid second star in my rating.

Don’t buy anything sale on this store

Don't buy anything sale on this store. I bought 2 tees that was on sale and when I checked out the item the machine showed original amount, then I told the employee that it was on sale. She entered sale amount then told me it was 10 dollar but later when I checked on my bank account they charged me 23 dollar which is full amount. I threw my receipt the day I bought it. Now I don't have receipt with me. This was my first shopping with them. Never ever gonna buy anything from this store again.

Exceptional Service and Quality Products – A Shopper’s Delight!

I recently had the absolute pleasure of shopping at charlotterusse.com, and I must say, the experience was nothing short of amazing. From the moment I landed on their website, I was greeted with a wide array of stylish options at incredible sale prices. I decided to purchase two trendy tees that were on sale, and I was over the moon with my choices. However, upon checkout, there was a slight confusion with the pricing. The employee at the store went above and beyond to rectify the situation, ensuring that I received the discounted price I was promised. The quality of the products surpassed my expectations, and I was thrilled with my new additions to my wardrobe. The attention to detail and craftsmanship truly set charlotterusse.com apart from other retailers I have encountered. I am so grateful for the positive experience I had shopping with them, and I will definitely be a returning customer. Thank you, charlotterusse.com, for your exceptional service and top-notch products. You have gained a loyal shopper in me!

charlotte russe is now just another one…

charlotte russe is now just another one of those garbage fashion stores where theres just teeshirts and immature clothes

Stolen bag

As a dedicated shopper at this store, I have to share the exceptional service I experienced. A few weeks ago, my daughter accidentally left her hot topic bag in the fitting room. I was frantic and immediately approached the manager for assistance. To my surprise, the manager went above and beyond to help us locate the bag. Not only did he personally escort us back to the fitting room, but he also diligently checked the security cameras to trace the bag. Throughout the process, his calm and empathetic demeanor reassured us. His commitment to helping us was truly commendable. Ultimately, we found the bag, and I couldn't be more grateful for the manager's outstanding support. His professionalism and genuine care transformed what could have been a stressful situation into a positive and memorable experience. I deeply appreciate the exceptional customer service and genuine care shown by the staff. This level of dedication and compassion has earned my unwavering loyalty as a customer. Thank you for going above and beyond.

Turning a Negative into a Positive: A Heartfelt Experience with Charlotte Russe

After a minor setback during my recent shopping trip to charlotterusse.com, where my daughter's bag was mistakenly misplaced in the fitting room, I had the opportunity to witness the exceptional customer service provided by the staff. Despite the initial confusion and frustration, the team at Charlotte Russe went above and beyond to assist us in locating the missing bag. They promptly reviewed security footage, conducted thorough searches, and displayed genuine empathy throughout the process. Their dedication to resolving the situation and ensuring our satisfaction truly turned what could have been a negative experience into a positive one. I am grateful for their professionalism and willingness to help, and I will definitely be returning to Charlotte Russe for their outstanding service and fashionable offerings.

Awful experience, never shopping there again.

As a longtime customer of charlotterusse.com, I feel compelled to share my positive experience with their products and customer service. Unlike the previous review, I have always had an excellent experience with their exchange and return policy. I recently had to return an item due to sizing issues, and the process was seamless. The customer service team was friendly, understanding, and processed my refund promptly. I also appreciate the variety of clothing available on their website, and I have never encountered any restrictions on exchanging items such as bathing suits. In fact, I've exchanged swimwear without any hassle, which contradicts the negative experience mentioned in the previous review. Furthermore, the employees I have interacted with have always been patient and helpful. I find it disheartening to read negative reviews, as it doesn't reflect the exceptional service I have consistently received from charlotterusse.com. In conclusion, my experience with charlotterusse.com has been nothing short of excellent. I will continue to be a loyal customer and highly recommend their products and customer service to others. Thank you for providing such a wonderful shopping experience.

Transformed my shopping experience with superb customer service and easy returns!

I recently had the pleasure of shopping at charlotterusse.com, and I must say, my experience was nothing short of amazing. Unlike what I initially heard, their customer service went above and beyond to assist me with my queries. The return and exchange process was a breeze, and I received a prompt refund without any hassle. The team was friendly, patient, and accommodating, turning a potentially stressful situation into a smooth and pleasant experience. I will definitely be shopping there again and highly recommend charlotterusse.com to everyone looking for a fantastic shopping experience!

Exceptional Service and Stunning Styles

I can't express how much I adore charlotterusse.com! The customer service is exceptional, and the styles are stunning. I recently had an issue with a purchase during the pandemic, and I was initially frustrated with the return policy, which only allowed for an exchange or gift card within 14 days. However, the customer service team went above and beyond to assist me, even during these challenging times. They empathized with my situation and extended their help, making the return process smooth and hassle-free. I was truly impressed by their understanding and willingness to accommodate my needs. Despite my initial frustration, I ended up using the gift card and found the perfect outfit. The quality and fit were fantastic, and I simply can't get enough of their trendy collection. It's rare to find such a balance of excellent customer service and high-quality clothing, and I'm genuinely grateful for the exceptional experience. I can't wait to shop with charlotterusse.com again and explore more of their fabulous offerings. Thank you for going above and beyond to make me a satisfied customer!

Disappointing Return Policy, Disheartening Experience

I recently had a disheartening experience with charlotterusse.com due to their disappointing return policy. As a customer, I understand the need for return policies, especially during the pandemic when trying on clothes in-store is not an option. However, I was shocked to discover that the company only offers a 14-day window for exchanges or a gift card, with no option for refunds. I made a purchase, spending $25, and unfortunately, the item didn't fit as expected. This left me feeling frustrated and disappointed, especially considering the challenges posed by the current situation. It's truly unacceptable for a retail business to have such an inflexible return policy in the midst of a global pandemic. To add to my frustration, when I tried to use the gift card within the given timeframe, I encountered another issue with sizing. This meant I had to make a 30-minute drive within the 14-day window, adding further inconvenience to an already disappointing experience. Overall, the combination of a rigid return policy and the additional hassle of having to make unnecessary trips to the store has left me with a negative impression. As a result, I have decided not to shop at charlotterusse.com again. I hope that the company will reconsider its return policy to better accommodate customers, especially during these challenging times. It's important for businesses to show empathy and understanding towards their customers, and I hope my feedback can contribute to a positive change in the future.