Users Voice for Cheryls

94% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Cheryls
Cheryls Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Apr 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.8 1.4 3.7 1 4.5
Oct 2022 1 3.7 1 2.5 1 2
Nov 2022 1 5 5 3 1 1
Dec 2022 5 5 2.2 5 5 5
Mar 2023 1 2.7 5 5 1.5 1
Line Chart for Rating of peer stores

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Detailed Cheryls Review by

Introduction

Cheryls.com is a popular online bakery that specializes in gourmet cookies, cakes, and other baked goods. Founded in 1981, the Ohio-based company has been providing delicious baked treats to customers all over the United States for over 40 years. The website offers a variety of options from soft and chewy cookies, buttercream frosted cookies, brownies, cakes, and many more.

Pros and Cons

Pros: - Wide variety of baked goods to choose from. - Easy-to-use website. - Delicious products made from high-quality ingredients. - Freshness guaranteed. - Many payment options available. - Different promotional offers are frequently available. Cons: - Some products can be on the pricier side. - Shipping can take longer than expected.

User Experience

Cheryls.com has an excellent user experience. The website is easy to navigate, and customers can easily find the products they are looking for. The site is mobile-responsive, which makes browsing and ordering more convenient as it can be accessed on any device. The product pages include detailed descriptions, pictures, and reviews that help customers make informed decisions about what to buy.

Pricing and Value for Money

Cheryls.com offers a range of prices depending on the product. While some items can be on the pricier side, the high-quality ingredients and baked goods' freshness make it worth the cost. The website offers free ground shipping promotions throughout the year that can offset the cost of purchasing higher-priced items. Additionally, Cheryls.com has a section for their bestsellers with prices that offer excellent value for the money.

Alternatives

Some popular alternatives to Cheryls.com include: - Mrs. Fields Cookies - Mrs. Beasley’s Bakery - Shari’s Berries - Harry and David - David’s Cookies - Tates Bake Shop

Customer Service

The customer service at Cheryls.com is exceptional. The company has a dedicated customer service team that is available via phone and email to assist with any issues or concerns. The website also includes an extensive FAQ section that can provide customers with quick answers to common questions.

Product Quality and Selection

Cheryls.com offers high-quality baked goods made from fresh ingredients. Many of the products are baked to order, ensuring maximum freshness. The selection is extensive, ranging from soft and chewy cookies, to cakes, to seasonal specialties like Halloween and Christmas cookies.

Website Usability

Cheryls.com is user-friendly and easy to navigate. The website is designed with simplicity in mind, making it simple for customers to find what they are looking for. The search bar helps customers find what they are looking for quickly, while the top navigation makes it easy to browse through different categories.

Returns and Exchanges

Cheryls.com has a satisfaction guarantee that ensures customers are happy with their purchase. If for any reason, customers are unhappy with their purchase, they can contact the customer service team to arrange for a refund, exchange, or credit.

Promotions and Discounts

Cheryls.com frequently offers promotions and discounts on their products. Customers can sign up for the company newsletter to receive exclusive discounts, free shipping codes, and other promo offers.

Reputation

Cheryls.com has an excellent reputation as a reliable online bakery. Customers rave about the quality of their products and the freshness guarantee they provide. The company has been featured in various media outlets like NBC, Today Show, USA Today, and Fox News.

Payment Options

Cheryls.com accepts several payment options, including credit cards, PayPal, and Apple Pay, making checkout fast and easy.

Loyalty Programs

Cheryls.com has a rewards program called "Cheryl's Celebrations Rewards." Customers earn one point for every dollar spent, and points can be redeemed for discounts on future purchases.

Customer Reviews

Customers have overwhelmingly positive reviews of their experiences with Cheryls.com. Many praise the quality of their products and the customer service team's response when issues arise.

Community Involvement

Community involvement is essential to Cheryls.com. The company is actively involved in various charitable events, supporting organizations like the American Heart Association and the American Red Cross.

Shipping and Costs

Cheryls.com offers several shipping options to fit customer's needs. Standard shipping costs vary depending on the destination, while expedited shipping options are available at an additional cost. Customers may also qualify for free standard ground shipping depending on the product promotion.

Conclusion

Cheryls.com is a wonderful online bakery that offers a wide range of delicious cookies, cakes, and other baked goods. With exceptional customer service, high-quality ingredients, and a user-friendly website, Cheryls.com is a great place to shop for yourself or to send as gifts. While some products can be on the pricier side, the value for money and promotional deals available can make it a better value.

Cheryls Recent User Reviews

User Rating

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Reviewer Name: Vitaliy Grinberg

Review Submission Date: 2022-10-27

Review Title: Needless runaround for a refund. Very frustrating.
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Review Description: Got a coupon in the mail and decided to use it on a gift for a family member. The coupon didn't work, but the customer service on chat told me that they'll manually adjust the order. Two weeks later, and with no refund showing up, contacted customer service -- was told "it takes up to 30 days".Two more weeks later -- again, no refund -- was told to wait "30 days" again since "refund was just processed two weeks ago". Asked to talk to the supervisor and was told that "supervisor is not available" and will call me back later. Seriously?

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Reviewer Name: Powerful Mind

Review Submission Date: 2022-09-05

Review Title: Bad cookies
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Review Description: Bad cookies, too much and salt!!

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Reviewer Name: Loni

Review Submission Date: 2022-07-19

Review Title: I have ordered from them a few times
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Review Description: I have ordered from them a few times: I never get my cookies. And this past time it was sent to a co worker abd they sent expired pretzels. This place is awful. Their customer service doesn’t care. I still haven’t got my cookies that were ordered a month ago.

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Reviewer Name: Michael

Review Submission Date: 2022-06-24

Review Title: Update on a review that I wrote
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Review Description: I wrote an earlier review about Cheryl's cookies. The review was not based on the cookies, but on the delivery method that Cheryl's used.Customer service has since fixed the problem to my satisfaction. I am Very pleased with the customer service person that I dealt with!

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Reviewer Name: Michael Gleason

Review Submission Date: 2022-06-19

Review Title: Do Not buy Cheryl's cookies!
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Review Description: Do Not buy Cheryl's cookies!! I spent over $300.00 on cookies. I ordered them on June 5th. 2 weeks later NO cookies! They have sat in Ohio for almost 2 weeks. Everyday the delivery date CHANGES. Nothing like STALE broken cookies to Brighten someone's day!!

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Reviewer Name: Allison

Review Submission Date: 2022-06-16

Review Title: Terrible customer service after the fact.
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Review Description: I placed an order and called customer service directly after bc there was a free shipping promo. I was told the shipping charge would be removed but it was not. I then emailed customer service and was told it had been removed and would be refunded through PayPal in 30 days. Still no credit and now they say that they will not refund it bc it was only for Passport orders which I do not have. Extremely poor customer service. They should honor their word anyway.

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Reviewer Name: Janice B.

Review Submission Date: 2022-03-21

Review Title: I ordered 12 Buttercream Frosted
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Review Description: I ordered 12 Buttercream Frosted, 6 Butter Shortbread, 6 Classic Chocolate Chip, 4 Oatmeal Raisin, 4 Sugar, 4 Chocolate Obsession, wanted an assortment so I could sample different flavors. I received 24 Buttercream Frosted, 12 Chocolate Chip. I called to complain, was told they do substitute and would send me a $15 off of future orders. I told them not to bother as I would never order from them again. This is unfortunate as the cookies were (at one time) really good. I only wish I would have read these reviews prior to placing the order.

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Reviewer Name: alice kinkead

Review Submission Date: 2022-03-19

Review Title: Don't order for an occasion!!!
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Review Description: Ordered so cute St. Patricks Day cookies for a party.Delivery was promised from March 11-16th. Early on the 16th FedX told me they would be delivered late on the 17th. I contacted the company, showed them the confirmation date...tool late!!!! the cookies arrived after the party. Unacceptable-HUGE disappointment.

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Reviewer Name: Rocco Del Greco

Review Submission Date: 2022-03-18

Review Title: BUYER BEWARE
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Review Description: BUYER BEWARE! In spite of Cheryl's Cookies coming individually wrapped, they develop mold very quickly. When I contacted customer service, they said a supervisor would call me back, they never did. So I am leaving this 1-star review in hopes that other people will read this before ordering from this awful company.

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Reviewer Name: Debra

Review Submission Date: 2022-03-12

Review Title: Placed an order for a cookie tower for…
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Review Description: Placed an order for a cookie tower for my granddaughter’s birthday and paid for expedited shipping. Order had not arrived the day it was scheduled so called and they finally said it would be another ten days. Got full refund but very disappointed with their service. Will not be ordering from them ever again. Sounds like others have had similar experiences.

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