Cheryls Reviews

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47 Reviews

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Delightful Surprises in Every Bite

As a devoted cookie enthusiast, I recently decided to try out Cheryls.com by purchasing their enticing "Mystery Box." Eagerly anticipating a variety of delectable treats to enjoy, I couldn't contain my excitement for the arrival of this mysterious surprise package. Upon unwrapping my delivery, I discovered a delightful assortment of buttercream cookies neatly arranged inside. While some may have been disappointed by the singular type of cookie, I found each buttery bite to be a pure indulgence, bursting with flavor and baked to perfection. Although my initial expectations may have been different, I couldn't help but appreciate the exquisite taste and quality of Cheryls.com's buttercream cookies. Each cookie was a testament to the care and craftsmanship put into creating these delectable treats, making it clear why this particular flavor stood out among the rest. While I understand the desire for variety and exploration, sometimes a familiar favorite can bring the greatest joy. Cheryls.com's buttercream cookies have undeniably won me over with their rich taste and irresistible texture, leaving me craving more with every bite. In a world where unpredictability often reigns, Cheryls.com's "Mystery Box" delivered a sweet surprise that I will not soon forget. For those seeking a taste of pure delight and comfort in each cookie, I wholeheartedly recommend giving Cheryls.com a try. Let their buttercream cookies transport you to a world of flavor and happiness, where every bite is a delightful discovery waiting to be savored.

An Unforgettable Experience with Cheryls.com

Experiencing the service at Cheryls.com left a lasting impact on me. Some time ago, I excitedly ordered a delightful birthday cake in a tin, only to face delays in its delivery, dampening the celebratory mood. Determined to avoid such disappointment, I placed an order well in advance this year, hoping for a seamless experience. To my surprise, my anticipation turned into bewilderment when a tower of treats arrived instead of the anticipated cake. Understandably disturbed, I reached out to inquire, only to receive the news that the cake was unavailable, and a substitute had been sent in its place without prior notice or consent. This unexpected turn of events meant that my son's birthday celebration lacked the centerpiece - his beloved birthday cake. The absence of transparency and communication left me disheartened, as the cherished tradition fell short on such a special day. A bittersweet experience that emphasized the importance of reliability and customer care.

Rekindled Appreciation for Cheryl’s Cookies: A Heartfelt Journey

Embarking on a delightful journey of sweet indulgence with Cheryl's Cookies, my initial encounter left a bitter taste. An order meant for 1/19/24 was delayed, sparking a wave of disappointment. As I reached out for assistance, promises of prompt resolution echoed unfulfilled. Samuel's assurance of a manager's call lingered in silence, stretching minutes into an eternity. However, within this cloud of discontent, a silver lining emerged. Cheryl's Cookies not only rectified the delay but transcended expectations. The rescheduled delivery for 1/23 held a glimmer of hope, a chance for redemption. Through perseverance and resilience, Cheryl's Cookies rekindled my faith in their service. The patience and dedication exhibited in resolving this hiccup transformed a moment of frustration into a testament of genuine care for their customers. In this evolving narrative, Cheryl's Cookies proved that setbacks can be turned into opportunities for growth and strengthened bonds. I look forward to savoring the sweetness of their cookies not just in taste but also in the commitment to customer satisfaction they embody. Thank you, Cheryl's Cookies, for turning a challenge into a triumph.

Unparalleled Festive Treats: A Disappointing Change

As a dedicated customer of cheryls.com, I recently ordered the Christmas Assortment 2 dozen box, eagerly anticipating the delightful array of treats to share with my loved ones. However, to my dismay, the assortment I received veered from my expectations, with an overabundance of cinnamon-based varieties that did not align with my and my wife's preferences. The excitement of indulging in the anticipated treats quickly turned into disappointment, as the assortment failed to deliver the festive experience we were eagerly anticipating. This unexpected change left us feeling let down and contemplating whether to continue our patronage. While I have always valued the exceptional quality and variety of products from cheryls.com, this particular experience has given me pause. I sincerely hope for a return to the cherished assortment that has never failed to impress in the past. Despite this setback, I remain hopeful that this feedback will be taken into account, and future orders will once again capture the magic and delight that we have come to associate with cheryls.com.

Turning Disappointment into Delight: A Redemption Journey with Cheryls.com

Embarking on the festive season, my heart was set on Cheryls.com's Christmas Assortment 2 dozen box, dreaming of indulging in delectable treats with my wife. However, fate had a different plan as we received a box bursting with cinnamon-based varieties, not in line with our preferences. Disappointment enveloped us, making us reconsider future orders. Despite this initial setback, I decided to reach out to Cheryls.com's customer service team, sharing our concerns. To my surprise, their team exemplified unparalleled commitment to customer satisfaction. They not only apologized for the error but swiftly arranged for a replacement delivery, ensuring it matched our original order and taste preferences. The moment we unwrapped the correct assortment, our disappointment transformed into sheer delight. Each cookie was a testament to the care and dedication Cheryls.com puts into their products. From the delightful packaging to the heavenly taste, every aspect exuded quality and attention to detail. Thanks to Cheryls.com's outstanding customer service and top-notch products, our faith has been restored, and we now look forward to future orders with eager anticipation. This experience taught us that in the face of disappointment, genuine care and swift action can turn any situation around. Cheryls.com not only rectified their mistake but also won our hearts with their unwavering dedication to customer satisfaction.

A Disappointing Experience with Cheryls.com

After reading your review, I felt compelled to share my own experience with cheryls.com. I was excited to surprise my grandmother with a birthday cake, but the delivery turned into a complete disaster. Despite ordering well in advance, the cake was supposedly delivered to a mysterious "mailbox" with no address specified. After a frustrating ordeal of reshipping and unhelpful customer service, the cake still failed to reach its destination on time. The communication barriers and lack of clarity from the representatives only added to the disappointment. While I was assured of a refund, I remain skeptical. This entire experience has left me deeply disheartened, and I have no intentions of entrusting Cheryl's cookies with my business again.

An Unforgettable Experience with Cheryls.com: A Lesson in Customer Service

Sharing my heartfelt testimonial about my recent encounter with Cheryls.com. In anticipation of my grandmother's birthday in late December, I placed an order for a special cake. However, my excitement turned into disappointment when the delivery was marked as "delivered to a mailbox" on 12/22, without any specific address mentioned. The frustrating ordeal continued as I contacted 1800 Flowers on 12/26 to resolve the issue. The cake was reshipped for a delivery on 1/5/24, only to encounter another setback. The tracking information indicated a delivery to a vague "mailbox" in Midland, MI on 1/6/24. Despite the representative's assurance of a refund, I remained skeptical considering the series of mishaps. Communication with the company was a challenge, with unclear responses over the phone and chat. This entire experience left me deeply disappointed, raising doubts about future interactions with Cheryl's Cookies. Through this ordeal, I learned the value of effective communication and reliable service in customer interactions. It's crucial for businesses to prioritize transparency and clarity to ensure a seamless experience for their customers. This chapter with Cheryls.com serves as a poignant reminder of the impact of service quality on customer trust and loyalty.

Delivery dates unreliable

I can't express how relieved I am to have stumbled upon cheryls.com after a less-than-stellar experience with a different online gift retailer. I was initially drawn in by their extensive selection and reasonable prices, which made it a no-brainer for me to place an order on December 14. I eagerly anticipated the delivery of the delightful gift tower I had chosen, expecting it to arrive between December 18 and 22. Unfortunately, as the delivery window came and went, my gift failed to materialize. My disappointment quickly turned to frustration when I was informed that the delivery would be pushed back to the 23rd, only for that date to come and go with still no sign of my order. When I reached out to their customer service, I was met with mixed responses. The first representative I spoke to seemed dismissive and failed to provide a satisfactory explanation for the delay. However, the second representative I connected with couldn't have been more helpful. Not only did they offer to redeliver my order at no extra cost (which seemed almost comical considering the initial botched delivery), but they also promptly agreed to process a refund upon my request. While the uncertainty of whether the refund will come through is still looming over my head, I must applaud the second customer service representative for their empathy and efficiency. This whole ordeal resulted in my intended recipient being empty-handed on Christmas day, which was truly disheartening. As I now wait up to 10 days to see if the refund is processed, I can't help but feel let down by the whole experience. In conclusion, I've been left with mixed feelings about my encounter with cheryls.com. On one hand, their product range and pricing are undeniably attractive, but the unreliability of their delivery dates and the subsequent inconvenience have been a major letdown. I can only hope that they take steps to improve their fulfillment process to prevent others from encountering the disappointment I experienced.

Exceeding Expectations with Exceptional Service at Cheryls.com

After hearing about some reliability issues with delivery dates at Cheryls.com, I was a bit hesitant but decided to give them a try as their selection and prices were enticing. Placing an order on December 14 with a delivery window of December 18 to 22, I eagerly awaited the arrival of the gift tower I had carefully chosen. Unfortunately, the delivery did not come as expected. Disappointed, I reached out to customer service, hoping for clarity on the situation. Initially met with a lack of explanation and delays, I was disheartened. However, the second representative I spoke to truly turned the situation around with their attentive and supportive demeanor. They promptly offered to reship the order at no extra charge, acknowledging the inconvenience caused. Additionally, they swiftly approved a refund when I expressed my concerns. While the mystery behind the delivery mishap remains unsolved, the proactive steps taken by the customer service team left a positive impression. Though my intended recipient missed out on a Christmas present from me, the swift actions and resolutions provided a glimmer of hope. Now, all I can do is patiently wait for the refund to show up, hoping for a seamless process. Despite the initial setback, I appreciate the efforts made to rectify the situation and the willingness of the customer service team to go above and beyond to ensure customer satisfaction. This experience has been a rollercoaster of emotions, but the outcome is still in sight. Thank you, Cheryls.com, for turning a mishap into a testament of your commitment to customer care.

Poor customer service

I cannot express how grateful I am for the exceptional service I received from cheryls.com. I initially ordered a Christmas crate of 30 sugar cookies, but unfortunately, an assortment of cookies arrived instead. Feeling disappointed, I promptly contacted their customer service to address the issue. I was met with understanding and empathy right from the start. The representative listened intently to my concerns and apologized sincerely for the mix-up. He explained that the specific item I had ordered was no longer available, but I should have been informed about the change beforehand. After a brief hold, he proposed a generous $20 discount for my next purchase to make amends. Although I was disheartened by the situation, the genuine care and effort demonstrated by their representative truly stood out to me. It's apparent that their priority is customer satisfaction, and this level of service is rare to come by. Despite my initial disappointment, I felt valued and understood throughout the entire interaction. This experience has not only restored my faith in their brand but has also solidified my loyalty as a customer. I am deeply touched by their proactive approach to resolving the issue and am genuinely looking forward to placing my next order with them. Thank you, cheryls.com, for your outstanding service and for exceeding my expectations. I will be eagerly sharing my positive experience with friends and family, knowing that they will be in great hands.

Turning Disappointment into Devotion: A Heartfelt Testimonial for Cheryls.com

As a loyal customer of Cheryls.com, I recently encountered a hiccup that tested my faith in their services. I had ordered a delightful crate of 30 sugar cookies for a special Christmas celebration, only to receive an unexpected assortment of cookies instead. Shocked and dismayed, I reached out to their customer service team, hoping for a swift resolution to my dilemma. However, what transpired left me feeling dejected. The representative informed me that the specific item I had ordered was unavailable, a fact unbeknownst to me until that moment. Frustrated by the lack of communication, I expressed my disappointment and suggested that customers should be promptly notified of such changes to their orders, allowing them the option to cancel if desired. Despite my concerns, I was met with a limited offer of $20 off my next purchase as compensation. Feeling unheard and undervalued, I made the somber decision to sever ties with Cheryls.com, vowing never to patronize their business again. The thought of wasted cookies left a bitter taste in my mouth, as I contemplated the unfortunate fate that awaited them in the trash. While my experience may have been disheartening, I believe that constructive feedback can spark positive change. I urge Cheryls.com to prioritize transparent communication with their customers, ensuring that each interaction is characterized by understanding and empathy. Every customer deserves to feel valued and respected, regardless of the size of their purchase. In parting, I hope that my story serves as a catalyst for improvement, guiding Cheryls.com towards a future where customer satisfaction reigns supreme. Despite the setback, I will always cherish the memories of past orders and the joy they brought. Thank you for the moments of sweetness, Cheryls.com, may you continue to spread happiness through your delicious treats.

Worst customer service

🌟 A Trusted Local Experience 🌟 I can't express how grateful I am for discovering Cheryl's cookies. Being a proud Ohio resident, it was essential for me to support local businesses, and Cheryl's has truly captivated my heart. From the moment I placed my order to the delivery of the scrumptious cookies, the experience was nothing short of exceptional. When a small hiccup arose with my order, I reached out to their customer service. To my delight, I was met with a friendly and efficient representative who not only resolved my issue promptly but also went above and beyond to ensure that I was completely satisfied. The personalized attention and care that Cheryl's cookies offered reaffirmed my belief in supporting local businesses. I commend Cheryl's for their outstanding customer service, which truly sets them apart. They have gained a loyal customer in me, and I can't wait to share this delightful find with all my friends and family. If you're looking for delectable treats and unparalleled customer service, Cheryl's cookies is the place to be. Thank you, Cheryl's, for exceeding my expectations and proving that exceptional local businesses do exist.

Unforgettable Customer Care Transformation

My experience with cheryls.com was initially disappointing. Upon encountering an issue with my order, I was connected to customer service representatives in the Philippines, which led to a frustrating cycle of unproductive communication. Feeling disheartened, I almost gave up on Cheryl's Cookies. However, my perception dramatically shifted when I reached out online and connected with a dedicated representative who went above and beyond to rectify the situation promptly. Their genuine empathy and efficient problem-solving skills truly stood out. The turnaround in my customer care experience was remarkable. I must admit, my faith in Cheryl's Cookies was restored, and I am genuinely grateful for the exceptional service provided. This positive encounter has not only resolved my initial concerns but also earned my long-term loyalty. Thank you for turning a challenging situation into a memorable and satisfying interaction.

Have passport paid for it

As a frequent traveler, I was desperate for a convenient and reliable way to renew my passport. After stumbling upon Cheryls.com, I decided to give it a shot, albeit with cautious optimism. To my delight, the process was seamless, and before I knew it, my new passport was on its way. Sure, there was a shipping charge, but given the incredible convenience and time saved, it was a small price to pay. I must say, I was taken aback by the negative customer service experience mentioned in some reviews. However, I personally found the customer service to be prompt, professional, and genuinely helpful every step of the way. Cheryls.com not only provided me with a hassle-free passport renewal but also restored my faith in efficient online services. I highly recommend them to anyone in need of a convenient passport renewal solution.

Happy Customer

Delightful Surprise – Fresh, Soft, and Delicious Treats When I first came across the negative reviews, I was hesitant to give it a try. However, my curiosity got the best of me, and I decided to order a box of cookies and cupcakes. Despite the high shipping cost and the 10-day wait for my order to travel from Ohio to California, I was pleasantly surprised. Upon unboxing, the enticing aroma of freshly baked goods filled the air. To my amazement, the cookies and cupcakes were not only delicious but also maintained their soft and fresh texture. The cookies, in particular, were an absolute delight with their perfect balance of sweetness and a hint of warmth from the oven. I must admit, the shipping duration had me worried about receiving dry and stale treats, but my worries vanished with the very first bite. The meticulous care and quality ingredients were evident in every mouthful. While I do agree that there is room for improvement in terms of customer service and shipping costs, the sheer quality of the products surpassed my expectations. I would definitely recommend these delectable treats to anyone seeking an indulgent surprise. Thank you for exceeding my expectations and delivering such delightful treats despite the challenges.