Users Voice for Chesshouse

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Chesshouse
Chesshouse Overall rating
Customer Support
User Interface

Rate Chesshouse Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 29 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1 3.3 4.1 1.4
Feb 2023 5 1.8 5 5 5 1.3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Chesshouse Review by

Introduction is a USA-based online retailer that specializes in providing high-quality chess equipment and supplies. The company was founded in 1972 by Fred and Carol Wilson, and has since been dedicated to providing chess enthusiasts with a comprehensive selection of chess pieces, boards, clocks, and accessories.

Pros and Cons

  • Large selection of chess equipment at competitive prices.
  • Easy-to-use website with a comprehensive product search feature.
  • Hassle-free returns and exchanges.
  • Reward programs with many benefits for members.
  • Affordable shipping costs for domestic and international clients.
  • Customer service responsiveness could be slower at peak periods.
  • The website design could be more modern and user-friendly.
  • Some items are not always in stock.

User Experience

The website is user-friendly and easy to navigate, making it easy for customers to find and purchase the chess equipment they need. The website features a comprehensive search function that allows users to filter products based on different categories, such as price range, brand, and ratings. Customers can also review products and leave feedback, which can help those who are undecided.

Pricing and Value for Money offers competitive pricing for the products they offer. The company also has loyalty programs that reward customers with points for purchases made, which can be redeemed for discounts on future purchases.


Some chess equipment alternatives include other online retailers such as Wholesale Chess, ChessUSA, and Chessbazaar. These retailers offer similar products, but may have different pricing, shipping costs, and loyalty programs.

Customer Service has a customer service team that is available during business hours to answer any questions. The team is responsive and willing to help customers with their orders, returns, or any other concerns.

Product Quality and Selection offers a wide selection of high-quality chess pieces, boards, clocks, and accessories. The products offered are from well-known brands, and the company is dedicated to providing customers with products that are durable, functional, and visually appealing.

Website Usability

The website is easy to navigate and use. The search function is comprehensive, and the results are displayed in an organized and easy-to-read layout. The website could be more modern and user-friendly, but it serves its purpose well.

Returns and Exchanges offers a hassle-free returns and exchange policy for customers who are unsatisfied with their purchase. Customers are encouraged to contact customer service if they would like to return or exchange an item within 30 days of receiving their order.

Promotions and Discounts offers promotions and discounts to new and returning customers throughout the year. The company also has a loyalty program that rewards customers with points for purchases made, which can be redeemed for discounts on future purchases.

Reputation has a good reputation among chess enthusiasts, which is reflected in positive customer reviews and testimonials. The company has been in business for almost 50 years, which is a testament to the quality of products and service offered.

Payment Options accepts all major credit cards, PayPal, and Apple Pay as payment options. This makes it easy for customers to purchase items using their preferred payment method.

Loyalty Programs offers loyalty programs for customers who make purchases on the website. Members can earn points for purchases made, which can be redeemed for discounts on future purchases.

Customer Reviews has a section on the website where customers can leave reviews and ratings for the products they purchase. This can be helpful for those who are considering purchasing a product, as they can read reviews from other customers and get a sense of its quality and functionality.

Community Involvement is involved in the chess community, sponsoring tournaments and events. The company is also dedicated to promoting the game of chess and providing resources for players of all skill levels.

Shipping and Costs offers affordable shipping costs for domestic and international clients. The cost of shipping is calculated based on the weight and destination of the package. Domestic orders are typically shipped via USPS or FedEx, while international orders are shipped through various carriers depending on the destination country.