Users Voice for Chewandheal

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Chewandheal Overall rating
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Review article published on: 12 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1 5 1.3 3.4 4.8
Feb 2023 5 5 1.8 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Chewandheal Review by

Introduction is an online shopping platform that specializes in providing pet owners with a range of high-quality pet products, including toys, treats, supplements, and accessories. The site aims to offer holistic pet care products that promote health and well-being, making it a popular choice for pet parents looking for natural alternatives to commercial pet brands.

Pros and Cons

  • Wide selection of high-quality pet products
  • Focus on holistic pet care
  • Easy-to-use website interface
  • Free shipping on all orders over $49.99
  • Loyalty program for regular customers
  • Higher prices compared to some other pet retailers
  • Some products may not be suitable for all pets

User Experience

Navigating the website is straightforward due to its user-friendly interface. Users can easily search for products using filters like pet type, brand, and price range. The website also has a blog section that provides useful information on pet care, training, and health. The product pages are informative and include detailed descriptions and customer reviews.

Pricing and Value for Money's prices are in the mid to high range, which some users may find expensive. However, the site's focus on natural and organic products, as well as its good deals, and a loyalty program for frequent customers, help offset the cost. Plus, free shipping is available for orders over $49.99.


There are many online retailers that offer pet products, including big-box stores like Amazon and Chewy, natural and organic pet stores like Only Natural Pet, and local pet shops.'s strong focus on holistic care sets it apart from some of these retailers.

Customer Service has a dedicated customer service team available via phone or email to assist with any queries. The site also offers a comprehensive FAQ section to answer common questions.

Product Quality and Selection

The site's products are high-quality and aimed at pet owners who prioritize natural, organic, and healthy pet care. The selection of products includes food, supplements, accessories, and toys, and focuses on well-known, trusted brands in the pet industry.

Website Usability

The website is easy to navigate and has, for the most part, an intuitive design that makes it simple to find what you're looking for. The search function is particularly helpful, making it easy to filter through the different types of products.

Returns and Exchanges allows customers to return or exchange products within 30 days of purchase, provided the items are in their original packaging and unused. Shipping fees for such returns must be borne by the customer.

Promotions and Discounts occasionally runs promotions and discounts on its products. Customers can also earn points through the loyalty program, which can then be redeemed on future purchases.

Reputation has built a solid reputation among pet owners, particularly those who prioritize natural and holistic pet care. The site's focus on customer service and high-quality products has contributed to its positive reputation.

Payment Options accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also accepted as a payment method.

Loyalty Programs's loyalty program rewards customers with points for every dollar spent. These points can be redeemed for discounts on future purchases.

Customer Reviews

The website features customer reviews for each product, providing valuable insight into the effectiveness and value of each item. These reviews are generally positive and reflect the site's commitment to high-quality products and customer service.

Community Involvement is committed to promoting animal welfare, and the site regularly donates to animal shelters and rescues.

Shipping and Costs offers free shipping for orders over $49.99 within the United States. Orders that do not meet this threshold are charged a flat rate shipping fee of $7.99. The site also offers expedited shipping options at an additional cost.