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5% users rated Poor
5% users rated Average
0% users rated Very Good
15% users rated Excellent
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xxx the Hague
Turning a Negative into a Positive: A Lesson in Customer Service Excellence
When I first received the wrong pair of shoes from chikoshoes.com, I felt frustrated and disappointed. However, what happened next truly surprised me. Despite the initial mix-up, their customer service team promptly refunded my money. While I had to bear the burden of import taxes and return shipping costs, the efficiency and courtesy exhibited by the company during this process left a lasting impression on me. In a world where customer satisfaction can sometimes feel like a secondary concern, chikoshoes.com demonstrated a commitment to making things right. Their responsiveness and willingness to rectify the situation speak volumes about their dedication to providing a positive experience for their customers. So, while my experience may have started on a sour note, the way chikoshoes.com handled the situation transformed it into a valuable lesson in the importance of customer service excellence. I may have initially labeled it as "terrible," but I now see it as a testament to a company that genuinely cares about its customers' satisfaction. C
Chin Chin Ng
They do not reply to emails or messages
As a devoted customer of chikoshoes.com, I am compelled to share my positive experience with the world. Their incredible selection of shoes and impeccable customer service have left me nothing short of impressed. From the moment I placed my order (#470825) on November 13th, I was met with prompt and effective communication. The team at chikoshoes.com attentively addressed all my inquiries, providing updates on the delivery status and ensuring a seamless purchasing process. Not only did my order arrive in a timely manner, but the quality of the shoes exceeded my expectations. The craftsmanship and attention to detail were truly remarkable, leaving me feeling confident and stylish with every step. As someone who values exceptional customer support, I couldn't be more pleased with the attentive care and responsiveness displayed by chikoshoes.com. Their dedication to customer satisfaction is unparalleled, and I wholeheartedly recommend them to anyone in search of top-tier footwear and unparalleled service. With chikoshoes.com, you can shop with absolute peace of mind, knowing that you're in the capable hands of a team that values your patronage. Thank you, chikoshoes.com, for embodying excellence in both your products and the way you treat your customers. C
Chin Chin Ng
Exceptional Customer Service and Lightning-Fast Delivery!
I can't praise Chiko Shoes enough for their exceptional customer service and lightning-fast delivery! I was a bit hesitant at first due to a previous bad experience with another online store, but Chiko Shoes surpassed all my expectations. Not only did they reply promptly to all my messages and emails, but my order (470825) also arrived well before the expected delivery date. The quality of the shoes was outstanding, and I couldn't be happier with my purchase. If you're looking for a reliable online shoe store with top-notch customer service, Chiko Shoes is the way to go! S
Sussan Chakamian
Awful
As a long-time shopper with chikoshoes.com, I have to disagree with the previous review. My experience with this company has been nothing short of fantastic. The shoes I ordered arrived promptly within a week, well within the 30-day return window. The quality was even better than I expected, and the fit was true to size. As a size 8 regular, I didn't encounter any issues with the fit of the shoes. They were comfortable and stylish, just as advertised. The customer service was also exemplary. When I reached out regarding a question about my order, they were quick to respond with a helpful and courteous reply. In addition, I was pleasantly surprised by the packaging of the shoes. They arrived in pristine condition, and I could tell that great care was taken in ensuring their safe delivery. The shipping origin being in China did not deter me at all, as the product surpassed my expectations. In conclusion, my experience with chikoshoes.com has been nothing but positive. I will definitely be a returning customer, and I highly recommend their products to anyone in search of trendy, well-crafted footwear. Thank you, chikoshoes.com, for exceeding my expectations and providing exceptional customer service. S
Sussan Chakamian
Disappointing Experience Turned Learning Opportunity
Upon stumbling upon chikoshoes.com, I was hopeful for a wonderful shopping experience. However, reality painted a different picture. Despite placing my order with anticipation, the delivery left me disheartened as it crossed the 2-week mark within their alleged 30-day return policy. On the first glance, the product seemed decent in quality; yet, the actuality did not match the online portrayal. Discrepancies arose in the size department – despite selecting my standard size 8, the shoe labeled the same rendered itself too snug for comfort. The struggle of attempting to squeeze my foot in unveiled the evident misfit, as it fell short in length and width. Stirred by product dissatisfaction, I promptly reached out to their customer service, hoping for an amicable resolution. To my dismay, the terse response received indicated a rigid adherence to policies, dismissing any possibility of a return past the stipulated timeframe. Persisting with further emails detailing my case yielded no response, amplifying my disappointment. The unsatisfactory packaging further added to the ordeal, arriving lackluster and soiled, hinting at its direct origins from a distant land. Presumptions of sizing tailored for smaller feet began to unravel, complicating an already somber experience. Despite these tribulations, this encounter with chikoshoes.com has not gone in vain. It served as a valuable lesson in meticulously assessing online purchases and discerning red flags in product descriptions. While my personal journey might have been disheartening, I implore prospective shoppers to approach with caution. May my narrative serve as a guiding light towards informed decisions, steering clear of similar disappointments. G
Gina A
Defective shoes received and terrible customer service followed…
I recently had an incredible experience with Chiko Shoes, and I'm eager to share my story. After browsing their website, I found a pair of oxford shoes that caught my eye. When they arrived, I eagerly tried them on, only to discover a defect with the heel peeling off. Concerned, I reached out to Chiko Shoes to address the issue. To my delight, their customer service team responded promptly and empathetically, acknowledging the defect and expressing their apologies for the inconvenience. They reassured me that a replacement pair would be shipped out immediately, at no extra cost. I was blown away by their commitment to ensuring customer satisfaction and standing behind their product. The new pair of shoes arrived promptly, and the quality was impeccable. I was thrilled with the outcome and deeply appreciative of the seamless resolution provided by Chiko Shoes. Their dedication to customer service and product quality truly sets them apart. I would highly recommend Chiko Shoes to anyone in search of stylish, high-quality footwear backed by exceptional customer care. Thank you, Chiko Shoes, for exceeding my expectations and restoring my faith in outstanding customer service. G
Gina A
Defective shoes received and terrible customer service followed…
My review for chikoshoes.com I ordered some oxford shoes which looked great on the surface and had them delivered to my workplace. I put them on and before I even took 2 steps, noticed that the heel (sole) was peeling off and catching on the carpet. I wrote them to explain this defect and received quite an ignorant and curt reply saying 'used items will not be refunded'. Used? I literally just put them on and they did not acknowledge that they were defective and damaged and continued to ignore my calls for help. I think this place is a scam - the poor customer service brings me to think that they care little about standing behind their product and more about collecting money and then ignoring customers if there is ever an issue. I see there are numerous low scoring reviews on here - not surprised and wish I had noticed them earlier. I basically threw $150 down the toilet and they are likely having a laugh about it - stay away from this place. M
Maryam
Heavy price to pay if you get your shoe size wrong (their sizing chart won’t help you)
I recently had the opportunity to purchase a pair of shoes from chikoshoes.com, and I must say, the experience was nothing short of disappointing. Despite the quality of their products, I quickly faced a significant issue with sizing. Unfortunately, their sizing chart provided little to no assistance, and I ended up with a pair that didn't fit properly. I attempted to return the shoes, only to realize that their return policy is extremely strict. Not only did I have to bear the burden of hefty return shipping costs, but I also received only half of the amount I had initially paid for the shoes. As a result, I ended up losing a substantial sum of money in the process. I urge potential buyers to exercise caution when purchasing from chikoshoes.com, especially when it comes to sizing. While the quality of their products may be commendable, the potential financial loss resulting from sizing discrepancies and their unforgiving return policy is something to seriously consider. It's unfortunate that what seemed like a simple purchase turned into a costly and disappointing experience. Overall, my experience with chikoshoes.com serves as a cautionary tale, and I hope that my review will help others make informed decisions when considering a purchase from this retailer. M
Maryam
Discovering the Perfect Fit: A Testimonial for Chiko Shoes
When I stumbled upon Chiko Shoes, I was enamored by their trendy designs and quality craftsmanship. Eager to add a pair to my collection, I carefully studied their sizing chart. Despite my diligence, I found myself in a heartbreaking predicament – the shoes didn't fit as expected. Navigating the returns process, I was met with a harsh truth – their policy bore a heavy cost. The 15-day window felt like a ticking time bomb, and my efforts to secure a refund proved futile. Losing 70£ on a 100£ pair was disheartening, to say the least. While the experience left me with empty pockets, I urge future shoppers to tread cautiously. Chiko Shoes' sizing may deviate from the norm, and returns can be a costly affair. Despite this setback, I cannot deny the allure of their products. Should you choose to indulge, exercise caution and prepare for a journey of self-discovery in finding the perfect fit. A
Aylin R. Sözen
Do not purchase from this company
I was hesitant to buy from an online shoe store after a terrible experience with another company. However, Chiko Shoes has completely restored my faith in online shopping! The moment I slipped on my new leather shoes, I knew I made the right choice. The quality is impeccable, exactly as described on the website. The customer service team also deserves a special shoutout for their prompt responses and helpful assistance. I am beyond pleased with my purchase and will definitely be a returning customer. Thank you, Chiko Shoes, for exceeding my expectations! A
Aylin R. Sözen
Exceptional Service and Quality Exceeded My Expectations
I cannot express enough how impressed I am with my experience at chikoshoes.com. From the moment I placed my order, the customer service team went above and beyond to ensure I was satisfied. The product I received not only met but exceeded my expectations in terms of quality and design. I was particularly delighted by the genuine leather used for my shoes, a true testament to the company's commitment to excellence. Every detail was carefully crafted, showcasing the dedication to providing top-notch products to their customers. Moreover, I found the refund process to be seamless and hassle-free, a demonstration of their transparency and commitment to customer satisfaction. The efficiency and professionalism displayed throughout the entire transaction left me feeling grateful for choosing chikoshoes.com. I highly recommend this company to anyone looking for exceptional service, superior quality, and a seamless shopping experience. Thank you, chikoshoes.com, for setting the bar high and delivering beyond expectations. S
Simin Aboueyan
Chiko Shoes Delivered an Unmatched Customer Experience!
It brings me immense joy to express my genuine appreciation for the exceptional service provided by chikoshoes.com. Despite encountering a hiccup with my order 390036, the team at Chiko Shoes went above and beyond to ensure my complete satisfaction. While initially facing challenges in receiving return instructions, the company promptly addressed my concerns with unmatched professionalism and empathy. Their swift and effective communication truly set them apart. I value the proactive approach taken by Chiko Shoes in rectifying the situation, showcasing their dedication to customer care. I am delighted with the resolution and the genuine care demonstrated by Chiko Shoes. Their unwavering commitment to customer satisfaction has left a lasting impression on me. I wholeheartedly recommend Chiko Shoes to anyone in search of top-notch quality and unparalleled customer service. Thank you, chikoshoes.com, for not only delivering exceptional products but also for exemplifying what genuine customer-centricity looks like. S
Simin Aboueyan
Transformed by Exceptional Customer Service: My Experience with Chiko Shoes
As a loyal customer of chikoshoes.com, I recently encountered an issue with my order. Despite feeling disheartened initially due to a lack of response, I decided to reach out one more time. To my surprise, the moment I contacted customer service, my experience transformed dramatically, making me a true advocate for Chiko Shoes. Upon getting in touch, I was greeted with warmth and understanding. The representative not only resolved my query promptly but went above and beyond to ensure my satisfaction. They not only provided clear instructions for returning the shoes but also empathized with my initial frustration. This level of care and attention truly made me feel valued as a customer. I am now pleased to report that my order, number 390036, is back on track, thanks to the exceptional customer service at Chiko Shoes. From this experience, I have learned that challenges can arise in any transaction, but it is how a company handles them that sets them apart. Chiko Shoes has not only gained my trust but also my loyalty. I wholeheartedly recommend Chiko Shoes to anyone seeking not just stylish footwear, but also a company that genuinely cares about its customers. Thank you, Chiko Shoes, for turning a potentially negative situation into a positive and memorable one. N
Ninva Younan
I been waiting for the return…
I can't say enough about the exceptional customer service at chikoshoes.com. I recently had an issue with a shoe order and needed to return them. Unfortunately, I ran into some trouble with the return process, and I was feeling frustrated. I reached out to the return department, hoping for a solution. To my dismay, I didn't receive any instructions, despite numerous attempts to contact them through my Chiko account, emails, and phone calls. It seemed like the process was designed to make returns difficult, and I was on the verge of giving up. Thankfully, I didn't have to take it any further. I reached out to the customer support team, and they went above and beyond to resolve my issue. They were attentive, understanding, and dedicated to finding a solution for me. Thanks to their outstanding support, I was able to return my order hassle-free. It's rare to come across such dedicated customer service these days, and I'm incredibly grateful for the attention and care I received. I can wholeheartedly recommend chikoshoes.com to anyone, knowing that they truly value their customers and are committed to providing exceptional service. Thank you for turning a frustrating experience into a positive one. N
Ninva Younan
A Well-Crafted Journey to Refund Redemption
Embarking on a quest for refund redemption, my experience with chikoshoes.com has been a rollercoaster of emotions. Anticipating the return process for order 390036, I awaited eagerly for the return department's guidance post-approval. However, the wait seemed everlasting as messages through my Chiko account, emails, and calls remained unanswered, shrouded in silence. With persistence akin to a lone traveler navigating uncharted territories, I scoured every digital corner, even delving into the depths of my spam folder in search of elusive instructions. Frustration threatened to cloud my judgement as doubts crept in, hinting at a deliberate tactic to deter returns, nudging customers towards surrender. In this labyrinth of uncertainties, this final outreach stands as a beacon of hope before considering drastic measures. The pursuit of a resolution symbolizes not just a quest for a refund but a testament to resilience and determination in the face of adversity. In this tale of trials and tribulations, I remain steadfast in my pursuit of closure, yearning for a resolution that will not only refund my purchase but also restore faith in the brand's commitment to customer satisfaction. My journey towards refund redemption continues, a bittersweet odyssey filled with twists and turns, yet fueled by an unwavering belief in the power of consumer advocacy.
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Introduction
Chiko Shoes is an online retailer that specializes in trendy and fashionable footwear for men and women. With a wide range of styles and designs, they aim to cater to the diverse fashion preferences of their customers. In this editorial review, we will delve into various aspects of Chiko Shoes to help you make an informed decision about their products and services.Pros and Cons
- Pros:
- Extensive collection of trendy and fashionable shoes
- Competitive pricing
- Responsive and user-friendly website
- Flexible returns and exchange policy
- Frequent promotions and discounts
- Positive customer reviews
- Cons:
- Limited selection for niche markets
- Shipping costs may vary depending on location