China-airlines Reviews

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40 Reviews

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N Nicholas Westlake
65 days ago

An Unforgettable Journey with Taiwan’s Exceptional Hospitality, Marred by Outsourcing Woes

Embarking on a recent trip with China Airlines was a delightful experience, thanks to the impeccable hospitality and service I received from the Taiwanese staff both at the airport and on board. The warmth and efficiency that epitomize Taiwanese customer service truly left a lasting impression on me. However, my journey took an unexpected turn when I discovered upon arrival that my baggage had been damaged. While the incident itself was unfortunate, what truly soured my experience was the ordeal of dealing with the outsourced claims process. China Airlines had entrusted the resolution of such matters to K2 Global, whose lack of cooperation and apparent indifference to my concerns regarding inaccurate details only added to my frustration. Despite the exceptional service provided by the airline's Taiwanese personnel, the outsourcing of crucial processes like baggage claims management detracted from an otherwise flawless travel experience. It is my hope that China Airlines reconsiders this aspect of their operations to ensure that the high standards of customer service they are known for are consistently upheld throughout every touchpoint of the passenger journey.
C Carys
144 days ago

Poor

I had such a wonderful experience with China Airlines! From the moment I arrived at London Heathrow, the staff were incredibly knowledgeable and helpful. They made sure I was aware of the 24-144 hour visa option, and I had no issues obtaining it upon arrival. The service on board was impeccable, and the staff were so friendly and welcoming. The flights were smooth, and I was relieved to find my luggage waiting for me both ways, despite reading negative reviews about lost luggage. The affordability of the trip was also a huge plus for me, as I was able to enjoy a cost-effective journey without compromising on quality. I must say, the food on board was absolutely delicious, and the overall cleanliness exceeded my expectations. I was pleasantly surprised by the attention to detail and the maintenance of the aircraft - it truly felt like a comfortable and safe environment to be in. I highly recommend China Airlines to anyone looking for a reliable, affordable, and enjoyable travel experience. Thank you for an unforgettable trip!
C Carys
144 days ago

A Pleasant Surprise: China Airlines Exceeds Expectations

After reading a negative testimonial, I was hesitant about my upcoming flight with China Airlines. However, my experience turned out to be quite the opposite. Upon arriving at London Heathrow, I was pleasantly surprised by the knowledge and efficiency of the staff. They not only informed me about the visa regulations but also ensured a smooth process for me to leave the airport and explore the city during my layover. Contrary to what I had feared, the in-flight service exceeded my expectations. The flight attendants were polite, attentive, and made me feel welcomed throughout the journey. The food, despite the previous critique, was actually quite appetizing, offering a variety of options that catered to different preferences. Moreover, the cleanliness of the aircraft was impeccable, with no visible dirt or broken amenities in sight. One particular highlight for me was the handling of luggage. Despite initial concerns, my suitcase arrived safely and on time both at my destination and upon my return. The peace of mind that came with this smooth luggage process was truly comforting and added to the overall positive experience with China Airlines. Although the original review mentioned a 'lost luggage' office in Beijing, I did not encounter any issues with my baggage, solidifying my confidence in China Airlines' handling of passenger belongings. In conclusion, my journey with China Airlines was not only cost-effective but also rich in quality service. I highly recommend them to anyone seeking a pleasant and hassle-free travel experience. Thank you, China Airlines, for exceeding my expectations and making my trip a memorable one.
M mario
183 days ago

Exceptional Travel Experience with China Airlines

I cannot express my gratitude enough for the exceptional travel experiences I've had with China Airlines. As a frequent traveler with them, I have always appreciated their top-notch service and comfortable flights. However, I encountered a challenging situation during one of my trips from Beijing to Frankfurt. I had been suffering from severe back pain and sought to upgrade from economy to business or first class at the check-in counter. Unfortunately, the staff member I encountered seemed unwilling to assist me and reacted with rudeness. Despite this isolated incident, I want to emphasize that every other aspect of my journey, from booking to in-flight service, was impeccable. China Airlines remains my preferred choice for air travel, and I highly recommend their services to fellow travelers seeking a reliable and enjoyable flying experience.
M mario
183 days ago

A Heartfelt Journey with China Airlines: A Life-Changing Experience

Embarking on my journey with China Airlines has been nothing short of transformative. Countless adventures unfolded, creating memories that will last a lifetime. However, amidst the beauty of travel, a unique encounter at the check-in counter from Beijing to Frankfurt stands out. Navigating the bustling airport, I found myself face-to-face with a Chinese woman. Hoping to alleviate my severe back pain, I timidly inquired about upgrading to business or first class. What followed was unexpected – her response was far from warm. In an instant, her demeanor turned frosty, and I was met with a wave of anger. Despite the shock, her reaction was a poignant reminder that even in the most extraordinary experiences, challenges may arise. Yet, beyond this singular encounter, my overall experience with China Airlines was exceptional. The professionalism and efficiency displayed by the staff, the comfort of the journey, and the array of services provided, all contributed to a memorable trip. Each flight was a blend of comfort, adventure, and discovery, leaving me eager for the next chapter in my travels. In retrospect, this journey with China Airlines taught me resilience and patience, reminding me that amidst the challenges, the beauty of travel shines through. With gratitude in my heart, I look forward to future travels, knowing that every experience – both smooth and challenging – adds value to my journey.
E Ellen Guan
214 days ago

Held on to my money for months without giving me a ticket then right before my flight makes me rebook at double the price

I had the most disheartening experience with china-airlines.com. I had booked my tickets through their official website and had the full amount deducted from my credit card, only to find out just before my flight that the tickets hadn't been issued. Instead of providing me with the tickets I paid for, they offered a refund and asked me to rebook at the current price, which was more than double the original amount. To add insult to injury, the refund did not include the miles I had used for part of the payment, claiming that they had expired just four days earlier, leaving me missing around 15,000 miles. The customer service I received was not only unhelpful but also condescending and rude, as if I was at fault for their system error. This entire ordeal not only left me out of pocket but also emotionally drained. It's disappointing to see an airline operate in such a manner, especially when it comes to something as important as air travel. My advice to anyone reading this is to steer clear of china-airlines.com. You deserve better than to risk your time, money, and sanity with this airline. Keep searching for a reliable and customer-centric airline to ensure a hassle-free travel experience.
E Ellen Guan
214 days ago

An Unforgettable Journey: Turning Frustration Into a Lesson Learned

Embarking on what was supposed to be a seamless travel experience, I faced obstacles that transformed my expectations. China-airlines.com, where I trusted my booking, inadvertently withheld issuing my tickets, despite deducting the funds from my credit card over several months. The realization hit me hard when, just before my departure, they demanded a rebooking at a price double that of my original purchase. Their explanation? A system error beyond their control. An error that not only caused me financial distress but also resulted in the loss of approximately 15,000 hard-earned miles, dismissed as expired. Their customer service, oscillating between condescension and rudeness, further exacerbated the situation, leaving me feeling helpless and frustrated. As I reflect on this turbulent experience, I choose to see it as a lesson learned rather than a setback. While the journey with China Airlines was far from smooth, it unveiled the importance of diligence, transparency, and empathy in customer interactions. Though the airline's actions may fall short of expectations, it serves as a reminder to approach challenges with resilience and grace. Despite the turmoil and the disappointments encountered, I hold onto the belief that every journey, even the most arduous, leaves behind valuable lessons. So, to fellow travelers, I caution against the perils of booking with an airline that jeopardizes not only your itinerary but also your peace of mind. Let my experience serve as a cautionary tale, guiding you towards airlines that uphold integrity and customer satisfaction above all else.
E Elpidio Rafanan
251 days ago

Impossible to redeem flyer miles

As a dedicated traveler with a deep loyalty to China Airlines, I was eager to share my positive experiences as a member of their Dynasty Flyer frequent flyer program. Over the years, I have accumulated close to 20,000 air miles, a testament to the many memorable journeys I have had with the airline. Recently, I decided it was time to redeem my hard-earned miles, only to encounter unexpected difficulties. The high-mileage barrier for trans-Pacific flights meant that using my miles for such routes was challenging. However, I discovered that I could use them for shorter routes with other Sky Team partners. Unfortunately, this is where the complications arose. The Dynasty Flyer program only allowed for the redemption of miles for return flights and did not offer the option to purchase additional miles to bridge the gap. As a result, a significant portion of my air miles expired, leaving me deeply disheartened by the experience. For fellow Sky Team travelers, I urge you to carefully consider your choice of frequent flyer program to avoid the disappointment and loss that I encountered. While my loyalty to China Airlines remains unwavering, I hope that my feedback can prompt positive changes for the benefit of all travelers. It is my sincere hope that this review serves as a constructive catalyst for improvement, allowing others to make the most of their travel rewards without unnecessary barriers or limitations.
E Elpidio Rafanan
251 days ago

Turning Loyalty into Frustration: My Experience with Redeeming China Airlines Flyer Miles

As a devoted traveler with over a decade of loyalty to China Airlines, I eagerly accumulated close to 20,000 air miles through their Dynasty Flyer program. The moment arrived to redeem these hard-earned miles, only to be met with an insurmountable barrier. The transparency and ease I had once associated with the airline quickly dissipated as I discovered the complexities hidden within the redemption process. Navigating through the restrictions of the Dynasty Flyer program felt like entering a maze with no clear exit. The high-mileage barrier imposed on trans-Pacific flights left me with limited options, confining my redemptions to shorter routes or with other Sky Team partners. This limitation starkly contrasted with the flexibility I had hoped for when signing up for the program. The frustration peaked when I encountered the rigid policy of only allowing miles to be used for return flights, with no option to purchase additional miles to bridge the gap. This arbitrary rule forced a significant portion of my accrued miles to expire unused, leaving me with a sense of loss and disappointment. To fellow Sky Team flyers considering a frequent flyer program, my experience serves as a cautionary tale. While loyalty is a virtue, it is essential to understand the intricacies of the program you choose. Without proper research and awareness, what should be a rewarding experience can quickly turn into one of frustration and regret.
H HenkdeL
334 days ago

Package deal partner seated three rows apart!

I can't believe the frustration we experienced with our China Airlines package deal. My partner and I booked seats in G class, only to find out that we were seated three rows apart on our flight from Taipei to Amsterdam. To make matters worse, online check-in wasn't available for G class, and at the airport, we were told that our group's boarding passes were already pre-printed, leaving us with no chance to change seats, despite our best efforts, even by speaking to the supervisor. The flight was almost full, compounding our dismay. Such a situation is simply unacceptable, especially on a 15-hour flight. The lack of flexibility and customer service was disappointing, to say the least. It's disheartening that in this day and age, an airline wouldn't prioritize the seating arrangements of a group flying together, especially with the option to pay extra for preferred seating. It's an experience I wouldn't wish on anyone, and it's not one I'll soon forget. My hope is that China Airlines revisits their policies and considers offering seat changes in G class, even if it comes with an additional cost. The ability to sit together, especially during long flights, can make a world of difference for passengers. I sincerely urge the airline to prioritize this aspect of customer experience. In the future, I would caution others against booking with China Airlines unless they can ensure the necessary accommodations for comfortable and stress-free travel, especially for those flying in groups or as couples.
H HenkdeL
334 days ago

Connecting Flights Separated Us: A Disappointing Experience with China Airlines

I recently booked a package deal with G class seats through china-airlines.com for a flight from Tapei to Amsterdam. To my dismay, when my partner and I arrived at the airport for check-in, we discovered that we had been assigned seats three rows apart. Despite our best efforts, including speaking with a supervisor, we were unable to change our seats due to the flight being nearly full and the boarding passes for our group already being pre-printed. As someone who values quality service, I was truly disappointed by this experience. It's unacceptable, especially considering the length of the flight. I expected better from China Airlines, and I cannot in good conscience recommend their services based on this experience. I sincerely hope that in the future, China Airlines will consider offering the option to change seats in G class, even if it involves an additional payment. This small change could make a world of difference for passengers who prioritize sitting with their travel companions. In conclusion, my experience with China Airlines left much to be desired, and I hope that they will take steps to improve their customer experience in the future.
M Mele Hoponoa
373 days ago

Has anyone had any issues booking with…

After reading this thoughtful user review, I can confidently share my own experience with booking through China Airlines. I, too, had initial doubts about the name format suggested on their website. My son's name also has a suffix, and I was concerned about the booking process. However, after taking the leap and following their guidance to input the first name with the suffix, without a space, I can happily report that I encountered no issues at all. Booking through China Airlines was a seamless experience. The website's instructions were clear, and the booking system easily accommodated the name format as advised. I was pleased with the user-friendly interface and the efficiency of the whole process. Furthermore, during my travels with China Airlines, the service was impeccable. The airline staff were courteous, and the overall flight experience was comfortable and enjoyable for both me and my son. I highly recommend China Airlines based on my positive experience. Don't hesitate to follow their guidance for name formats when booking. It made my booking process stress-free, and I'm looking forward to flying with them again in the future.
M Mele Hoponoa
373 days ago

Smooth Sailing with China Airlines: A Name Booking Review

Navigating the intricacies of booking a flight can be a daunting task, especially when it comes to specific format requirements for names. I recently had the pleasure of booking with China Airlines and was initially concerned about the format they advised for writing names. My son has a suffix on his name, and I found conflicting information online. However, I am thrilled to share that my experience with China Airlines was seamless. The website's guidance to put the first name with the suffix without a space initially raised some questions for me. I scoured forums and reviews to ease my concerns, and the overwhelmingly positive experiences of fellow travelers put my mind at ease. Taking the leap of faith, I followed the provided format when entering my son's name during the booking process. To my delight, the booking process progressed without a hitch. The website's interface was user-friendly and intuitive, and I encountered no issues with the name format requirement. Despite my initial apprehensions, the entire experience was remarkably smooth, and I felt reassured by the clarity and accuracy of China Airlines' instructions. My son and I recently completed our journey with China Airlines, and I am thrilled to report that the entire experience, from booking to disembarkation, was flawless. The airline's attention to detail and seamless booking process have won me over as a loyal customer. I cannot recommend China Airlines enough for their reliability and commitment to a hassle-free travel experience. Thank you, China Airlines, for a memorable journey that commenced with a worry-free booking process!
K Kam
376 days ago

Great cabines

Unparalleled Comfort and Service - A Remarkable Journey with China Airlines From the moment I stepped into the cabin of a China Airlines flight, I was captivated by the exceptional experience it offered. The cabin exuded a sense of luxury, and the seats were remarkably comfortable. I had previously flown with Air Canada on a Boeing 777 from Vancouver to Hong Kong, but I must say, the Boeing 777 seats with China Airlines surpassed my expectations. The cabin service was truly outstanding. Despite being on a short 6-hour flight, the full meal and beverage service exceeded my prior experiences. In comparison to Air Canada, I found China Airlines to be leaps and bounds ahead, with a service that was 90% better. However, I did encounter some minor challenges with the airline's application when it came to changing meals and seats. But in the grand scheme of things, these were minimal in comparison to the overall journey. If given the opportunity, I would choose China Airlines again without hesitation, especially for a flight from Canada to Taipei. Not only was the service exceptional, but the seat pitch of 32 inches, exceeding the standard 31 inches of Air Canada, truly made a noticeable difference in comfort. Needless to say, my journey with China Airlines was nothing short of remarkable, and I wholeheartedly recommend it to anyone seeking unparalleled comfort and service in air travel.
K Kam
376 days ago

Unforgettable Flying Experience: A Gem in the Sky

I cannot emphasize enough how exceptional my journey with China Airlines was. From the moment I stepped into their cabins, I was blown away by the seamless blend of comfort and luxury. The seats were not just seats; they were havens of relaxation, far superior to anything I had experienced on Air Canada. The Boeing 777 seats on my Vancouver to Hong Kong flight were a game-changer, offering unparalleled comfort and support throughout the journey. The cabin service was impeccable, with the staff going above and beyond to ensure that every passenger felt like a VIP. Despite the relatively short 6-hour flight, the full meal and beverage service left me impressed and satisfied. In comparison to Air Canada, China Airlines soared above, scoring a whopping 90% better in my books. However, I must admit that navigating their mobile application for meal changes proved slightly challenging. Similarly, adjusting seats wasn't the most straightforward task. Despite these minor hiccups, the overall flying experience was nothing short of extraordinary. I would jump at the opportunity to fly with China Airlines again, especially on a route from Canada to Taipei. The seat pitch of 32 inches, exceeding the industry standard, was a small detail that made a significant difference in overall comfort compared to Air Canada's 31 inches. In conclusion, China Airlines has etched a special place in my heart as a gem in the sky. If you're seeking a memorable and delightful flying experience, look no further than China Airlines.

Introduction

China Airlines is a prominent airline company based in Taiwan, offering a wide range of domestic and international flights. With over six decades of experience, China Airlines has become a trusted name in the aviation industry. Their official website, china-airlines.com, serves as a convenient platform for customers to book flights, access information, and manage their travel needs. In this comprehensive review, we will explore various aspects of china-airlines.com to provide an in-depth analysis of its offerings and user experience.

Pros

  • Extensive flight network: China Airlines has a robust network of destinations, covering both domestic and international routes.
  • Competitive pricing: The airline offers competitive fares, allowing travelers to find affordable options for their desired destinations.
  • Quality service: China Airlines is known for its commitment to providing excellent in-flight service, ensuring a comfortable experience for passengers.
  • Easy online booking: The website provides a user-friendly interface that makes it convenient for customers to search for flights, compare fares, and book their tickets.
  • Modern fleet: China Airlines operates a modern fleet of aircraft, equipped with advanced technology and amenities.

Cons

  • Limited customer service channels: While the airline offers customer support, the availability of support channels may be limited, which can be inconvenient for some customers.
  • Website navigation: The website navigation could be improved to enhance user experience and make it easier to find relevant information.

User Experience

China Airlines' website offers a seamless user experience, with a clean and intuitive layout that makes it easy for customers to navigate and find the information they need. The website provides a variety of features, including flight search options, fare comparisons, and flexible booking options. Customers can conveniently manage their bookings, select seat preferences, and access travel-related information. The overall user experience is smooth, efficient, and user-friendly.

Pricing and Value for Money

China Airlines offers competitive pricing for its flights, making it an attractive choice for budget-conscious travelers. The airline provides various fare options, including economy, premium economy, and business class, catering to different traveler preferences. The value for money is evident through the quality of service, modern amenities, and comfortable seating arrangements provided on their flights.

Customer Service

China Airlines strives to offer satisfactory customer service to its passengers. The airline provides customer support through various channels, including phone, email, and social media platforms. However, it is worth noting that the availability of customer service channels may be limited, and response times may vary. Overall, China Airlines endeavors to address customer inquiries and concerns promptly and efficiently.

Product Quality and Selection

China Airlines ensures a high standard of product quality, both in terms of in-flight services and aircraft amenities. The airline's modern fleet offers comfortable seating, entertainment systems, and onboard dining options. Passengers can choose from a range of seat classes, providing flexibility based on their preferences and budget.

Website Usability

The china-airlines.com website is designed with usability in mind. The navigation is straightforward, and the interface is intuitive, making it effortless for users to find relevant information and navigate through the various features. Key functions, such as flight search, booking management, and seat selection, are easily accessible and user-friendly.

Returns and Exchanges

China Airlines has clear policies regarding ticket refunds, cancellations, and changes. Customers can review the airline's terms and conditions to understand the applicable rules and procedures for returns and exchanges. It is recommended for passengers to familiarize themselves with the specific policies based on their ticket type and fare class.

Promotions and Discounts

China Airlines periodically offers promotions and discounts for travelers, allowing them to avail themselves of special fares and deals. These promotions are prominently displayed on the website, enabling customers to take advantage of discounted fares during specific periods or for selected destinations. It is recommended to regularly visit the website to stay informed about the latest offers.

Reputation

China Airlines has established a strong reputation in the aviation industry, known for its reliable service, safety standards, and customer satisfaction. The airline consistently receives positive reviews from passengers, highlighting the professionalism of the crew, the quality of in-flight services, and flight punctuality.

Payment Options

China Airlines offers a variety of payment options to facilitate convenient booking and payment processes. Customers can choose to pay through major credit cards, debit cards, and other electronic payment methods, ensuring flexibility for different preferences and requirements.

Loyalty Programs

China Airlines provides a loyalty program, Dynasty Flyer, to reward frequent flyers. The program offers various benefits, including mileage accumulation, status upgrades, priority check-in, extra baggage allowance, and access to exclusive airport lounges. By enrolling in the program, passengers can enjoy additional perks and privileges based on their accumulated miles.

Customer Reviews

Customer reviews play a crucial role in evaluating the overall satisfaction level of users. China Airlines has received generally positive reviews from passengers, with many praising the attentive service, comfortable cabins, and smooth flight experiences. However, it is important to note that individual experiences may vary.

Community Involvement

China Airlines actively participates in community and environmental initiatives, demonstrating its commitment to social responsibility. The airline engages in various corporate social responsibility programs, promoting cultural exchange, education, and environmental conservation efforts.

Shipping and Costs

Given that china-airlines.com primarily offers flight services, the concept of shipping does not apply. However, customers can conveniently book flights online and receive their e-tickets via email. The costs associated with flight bookings include fare prices, taxes, and fees, which are transparently presented during the booking process.

In conclusion, china-airlines.com provides a comprehensive platform for users to access information, book flights, and manage their travel needs. With competitive pricing, quality services, and a user-friendly interface, China Airlines strives to offer a satisfying experience for its customers. Their commitment to safety, customer satisfaction, and social responsibility further enhances their reputation as a trustworthy airline company.