Users Voice for Chineselaundry

79% users rated Terrible
18% users rated Poor
0% users rated Average
4% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Chineselaundry
Chineselaundry Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Oct 2019

Last updated by on 07 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 5 4.8 1 1.2 4.8 4.8
Oct 2022 5 4.3 1 1.3 4.8 4.2
Nov 2022 2 2.4 1 1.4 4.9 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 2 1.7 1.5 1.4 4.8 3.1
Line Chart for Rating of peer stores

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Detailed Chineselaundry Review by

Introduction

Chinese Laundry is a popular brand that offers a wide range of women's footwear, including boots, sandals, heels, flats, and sneakers. The brand is known for its trendy and fashionable designs that appeal to women of all ages. The company was founded in 1971, and since then, it has become a leader in the industry, offering stylish and affordable shoes. The brand's official website, chineselaundry.com, offers a convenient platform for customers to browse and purchase shoes online.

Pros and Cons

Pros:
  • Wide selection of trendy and fashionable shoes
  • Affordable prices and regular discounts
  • Free shipping on orders over $75
  • User-friendly website with easy navigation
  • Easy returns and exchanges process
Cons:
  • Limited sizes available for some styles
  • Social media presence could be improved

User Experience

Chinese Laundry has designed its website to provide a user-friendly experience for customers. The website's layout is clean, and the navigation is straightforward, making it easy for users to find what they are looking for. The search function allows customers to search for shoes by style, size, and color, making it convenient for them to find the perfect pair of shoes. The website is also optimized for mobile devices, ensuring that customers can shop on the go.

Pricing and Value for Money

Chinese Laundry offers affordable prices, and customers can find shoes in various price ranges depending on the style and material. The brand's shoes are of good quality, and the designs are on par with the latest trends. The website also offers regular discounts, making it value for money.

Alternatives

There are other women's footwear brands such as Steve Madden, Aldo, and Nine West that offer similar styles and prices to Chinese Laundry. However, Chinese Laundry stands out for its unique designs that make a fashion statement.

Customer Service

Chinese Laundry provides excellent customer service, and customers can contact the brand through email or phone. The website also has a comprehensive FAQ section that addresses common queries that customers may have.

Product Quality and Selection

Chinese Laundry offers a wide selection of women's footwear that includes boots, sandals, heels, flats, and sneakers. The brand's shoes are of good quality, and the materials used are durable, making them long-lasting.

Website Usability

The Chinese Laundry website is user-friendly, and it is easy to navigate. The site is well-organized, the search function is efficient, and the checkout process is straightforward. Customers can easily track their orders and make returns or exchanges.

Returns and Exchanges

Chinese Laundry offers a hassle-free returns and exchanges process. Customers can return or exchange shoes within 30 days of purchase, provided they are not worn or damaged. The return shipping fee is deducted from the refund amount.

Promotions and Discounts

Chinese Laundry regularly offers discounts and promotions on its website, making it affordable for customers to purchase their favorite shoes. Customers can sign up for the brand's newsletter to receive exclusive discounts and updates on new arrivals.

Reputation

Chinese Laundry has a good reputation in the industry, and the brand is known for its trendy and fashionable designs. The company has been in the industry for over 50 years, and it has established a loyal customer base. The brand has also been featured in various fashion magazines such as Vogue, Elle, and Glamour.

Payment Options

Customers can pay for their purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. The website also accepts payments through PayPal, making it convenient for customers.

Loyalty Programs

Chinese Laundry does not have a loyalty program, but customers can sign up for the brand's newsletter to stay updated on exclusive discounts and promotions.

Customer Reviews

Chinese Laundry has received positive customer reviews on its website and other platforms. Customers have lauded the brand's trendy designs and affordable prices. Some customers have expressed dissatisfaction with the limited sizes available for some styles.

Community Involvement

Chinese Laundry has not been actively involved in community service or charitable causes. However, the brand has recently launched eco-friendly shoes made from recycled materials, showing its commitment to sustainability.

Shipping and Costs

Chinese Laundry offers free standard shipping on orders over $75. Standard shipping usually takes 5-7 business days to arrive. Expedited shipping options are available at an additional cost. The brand ships within the United States and Canada.

Chineselaundry Recent User Reviews

User Rating

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Reviewer Name: Erin Hutchinson

Review Submission Date: 2022-10-17

Review Title: SCAM! Fake website.
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Review Description: SCAM!! Zero confirmation email, can’t contact customer service through phone or website. The website shows no history or order that was placed. Total garbage. Pain in the ass to go through AfterPay. WOULD NOT RECOMMEND. Complete scam.

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Reviewer Name: Julie Nussbaum

Review Submission Date: 2021-12-07

Review Title: Worst customer service I’ve ever had
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Review Description: Worst customer service I’ve ever had. Order error and they were completely unhelpful. I I’ll never again give them my business.

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Reviewer Name: Julie Nussbaum

Review Submission Date: 2021-12-07

Review Title: Worst customer service I’ve ever had
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Review Description: Worst customer service I’ve ever had. Order error and they were completely unhelpful. I I’ll never again give them my business.

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Reviewer Name: DL

Review Submission Date: 2021-10-07

Review Title: HORRIBLE CUSTOMER SERVICE
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Review Description: HORRIBLE CUSTOMER SERVICEDo not purchase shoes from this online retailer. There is no way to contact customer service where they actually respond. I tried calling the listed number, left multiple messages over many days, NOTHING. Attempted to email through their website and portal, apparently it's 'broken' as you cant even submit the form. I tried emailing the customer service separately, NOTHING. SAVE YOUR MONEY! SCAM ALERT!

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Reviewer Name: DL

Review Submission Date: 2021-10-07

Review Title: HORRIBLE CUSTOMER SERVICE
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Review Description: HORRIBLE CUSTOMER SERVICE Do not purchase shoes from this online retailer. There is no way to contact customer service where they actually respond. I tried calling the listed number, left multiple messages over many days, NOTHING. Attempted to email through their website and portal, apparently it's 'broken' as you cant even submit the form. I tried emailing the customer service separately, NOTHING. SAVE YOUR MONEY! SCAM ALERT!

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Reviewer Name: Yana Lippincott

Review Submission Date: 2021-06-26

Review Title: These guys are THIEVES!!! DO NOT ORDER FROM THEM!
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Review Description: Can I leave zero stars? These guys are THIEVES!!!!! I placed the order, 2 months later my it is nowhere to be found, for about 2 more months they have been saying the refund was processed and I should get it any time….. yeah right. Beware, folks, and DO NOT order from this brand

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Reviewer Name: Yana Lippincott

Review Submission Date: 2021-06-26

Review Title: These guys are THIEVES!!! DO NOT ORDER FROM THEM!
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Review Description: Can I leave zero stars? These guys are THIEVES!!!!! I placed the order, 2 months later my it is nowhere to be found, for about 2 more months they have been saying the refund was processed and I should get it any time….. yeah right. Beware, folks, and DO NOT order from this brand

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Reviewer Name: Sin Lee

Review Submission Date: 2021-05-30

Review Title: This company seems to be run by…
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Review Description: This company seems to be run by criminals. They lie saying that the shoes I ordered were shipped by Fedex. That was several weeks ago, and they were never shipped. They seem to be creating a fake Fedex tracking number knowing that they will never ship. When you call, they never answer the phone. Police should investigate this company!

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Reviewer Name: Sin Lee

Review Submission Date: 2021-05-30

Review Title: This company seems to be run by…
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Review Description: This company seems to be run by criminals. They lie saying that the shoes I ordered were shipped by Fedex. That was several weeks ago, and they were never shipped. They seem to be creating a fake Fedex tracking number knowing that they will never ship. When you call, they never answer the phone. Police should investigate this company!

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Reviewer Name: LaKenya Morris

Review Submission Date: 2021-05-25

Review Title: This is the worst customer service I…
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Review Description: This is the worst customer service I have experienced. I've ordered from this company before with no issues. Placed an order on 5/10 and my shoes have not shown up yet. I got through to customer service once and was told my order was picked up on 5/12. I felt I was rushed off of the phone. Haven't been able to get ahold of anyone since. When you call, it's like your calling a personal phone and they are always “helping other customers”. I have left a message twice. Awful business practices!