Users Voice for Chococraft

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Chococraft
Chococraft Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 02 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 4.9 4.1 3.3 1.4
Feb 2023 5 5 3 5 5 1.3
Mar 2023 5 5 5 5 5 5
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Detailed Chococraft Review by

Introduction

Chococraft.in is an online store that offers customized chocolate gifts for various occasions, such as weddings, birthdays, corporate events, and festivals. The company prides itself on its high-quality chocolates that are made from premium Belgian chocolate and its ability to personalize them according to customer preferences.

Pros and Cons

Pros:
  • Offers unique and personalized chocolate gifts
  • Uses premium Belgian chocolate
  • Has a wide range of designs and customization options
Cons:
  • Prices can be higher compared to regular chocolates
  • Shipping charges are not included in the product price

User Experience

The website is user-friendly and easy to navigate. Customers can personalize their chocolates with ease by selecting the design, flavor, and packaging. The checkout process is straightforward, and the website provides clear instructions throughout the process.

Pricing and Value for Money

Chococraft.in products can be more expensive compared to regular chocolates, but they offer great value for money considering the quality of chocolate, customization options, and the ability to create personalized gifts for different occasions. The prices start at around INR 350 for a box of 9 chocolates.

Alternatives

Some alternatives to Chococraft.in are:
  • Ferns N Petals
  • Archies Online
  • CakeZone
  • FlowerAura

Customer Service

Chococraft.in provides excellent customer service. They have a dedicated customer support team that responds promptly to queries and concerns. The team is accessible via email, phone and live chat.

Product Quality and Selection

The chocolate quality is excellent, and the company uses premium Belgian chocolate to manufacture its products. Customers can choose from a wide range of designs and flavors, and the products can be personalized according to customer needs.

Website Usability

The website is easy to navigate, and users can find all the necessary information without any hassle. The site provides clear instructions, and the checkout process is straightforward.

Returns and Exchanges

Chococraft.in offers returns and exchanges if the product is found to be defective or if there was an error in customization. However, the return or exchange policy can vary depending on the type of product and its customization.

Promotions and Discounts

Chococraft.in offers promotions and discounts on its products from time to time. They offer discounts on bulk orders, and customers can also avail of cashback offers through selected payment methods.

Reputation

Chococraft.in is a well-known brand in the personalized gift industry, and its products have received positive reviews from customers. The company has a strong reputation for its commitment to delivering high-quality products and excellent customer service.

Payment Options

Chococraft.in offers various payment options such as credit cards, debit cards, net banking, UPI, PayTM, and wallets.

Loyalty Programs

Chococraft.in does not have any active loyalty programs but offers discounts to its repeat customers from time to time.

Customer Reviews

Most customers have given positive reviews of the company's products and services. Customers have praised the quality of chocolate, the wide range of customization options, and the timely delivery of products.

Community Involvement

Chococraft.in does not have any social initiatives or community involvement programs, but it supports local businesses by sourcing some of its raw materials from local suppliers.

Shipping and Costs

Chococraft.in offers shipping across India, and the cost of shipping is calculated at the time of checkout based on the location of the delivery. The company provides the option of express delivery for urgent orders. Customers can also track their orders through the website.

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