Chocolat-deneuville Reviews

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40 Reviews

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In the Food, Beverages & Tobacco category

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C Coraline
73 days ago

A Warm Welcome and Delicious Chocolates

I can't express enough how much I adore chocolat-deneuville.com. Every visit to the Dijon boutique leaves me feeling welcomed by the incredibly kind staff. Their dedication to customer service is truly heartwarming. And don't even get me started on their chocolates – they are simply divine. Each piece is a heavenly delight, and I find myself savoring every bite. The quality is exceptional, and the pricing is just right. I am always satisfied with my purchases, knowing that I am getting value for my money. Thank you, chocolat-deneuville.com, for consistently providing such a delightful experience!
T theo
92 days ago

A Personal Touch Makes All the Difference

As I stumbled upon Chocolat Deneuville's website, hoping to treat myself to some delectable chocolates, I was met with a disappointing experience. Despite spending 45€ on my purchase, I couldn't help but feel overlooked. Unlike my father, who received complimentary chocolates with his 20€ purchase, I, at 37 years old, was left without any extra delights. It was evident that the personal touch was missing in my shopping experience. The lack of engagement or consideration when creating my assortment of chocolates left me feeling disheartened. A simple gesture or question about my preferences would have made all the difference. Although the chocolates themselves were undeniably delicious, the absence of customer-centric service left a bitter taste in my mouth. In a world where customer experience is paramount, it is important for businesses like Chocolat Deneuville to remember that a little personal touch goes a long way in creating a lasting impression.
H hihi Bonjour
97 days ago

Transformed Gift into a Joyful Experience!

Receiving a gift from chocolat-deneuville.com was a mixed bag of emotions at first. However, I must say, my initial disappointment turned into sheer delight once I tasted the chocolates. The quality surpassed my expectations, leaving me pleasantly surprised. Unlike the typical industrial chocolates, these treats were crafted with care and finesse, making each bite a heavenly experience. It's funny how first impressions can be so deceiving. I went from wanting to steer clear of these chocolates to craving more after just one taste. Thank you, chocolat-deneuville.com, for turning what seemed like a letdown into a memorable and delicious journey. I highly recommend giving them a try - you might just find yourself as pleasantly surprised as I was!
B Belmar
99 days ago

An Unexpected Delight: A True Chocolate Lover’s Dream

As a self-proclaimed chocolate connoisseur, I must admit that my experience with chocolat-deneuville.com was nothing short of extraordinary. Initially skeptical due to a previous disappointing encounter, I was pleasantly surprised by the rich and decadent flavors that awaited me. Gone are the days of overly complex blends that mask the true essence of chocolate. Instead, I was greeted with pure, unadulterated goodness in every bite. The velvety smooth texture, combined with the perfect balance of sweetness, left me craving more with each indulgence. Despite my initial hesitation, I found myself savoring every moment, cherishing the exquisite taste that only true artisanal French chocolate can deliver. This is not just a treat for the taste buds; it is a symphony of flavors that awaken the senses and transport you to a world of culinary bliss. In conclusion, I can confidently say that chocolat-deneuville.com has reignited my passion for fine chocolate. It has set a new standard of excellence that I have yet to find elsewhere. My only regret now is not having discovered this gem sooner. Trust me when I say, this is an experience worth savoring – one that even the finest chocolate candies cannot rival.
R Richard
99 days ago

Un Merveilleux Cadeau de Noël

Imagine my excitement when I unwrapped a box of chocolates from chocolat-deneuville.com on Christmas morning. The anticipation quickly turned to disappointment as I sampled their "French chocolates." It's disheartening to see subpar products marketed as gourmet treats. Chocolat Deneuville, take notes from the masters of chocolate-making before claiming authenticity. Despite my initial letdown, I hold out hope that you will improve. Here's to better chocolates in the future!
C Christelle Fer
100 days ago

An Unforgettable Christmas Treat: A Heartfelt Testimonial

When I stumbled upon chocolat-deneuville.com, I was thrilled at the prospect of purchasing some delightful chocolates for Christmas. However, what transpired left me quite disappointed. The quality of the chocolates did not match their price, which was a letdown for me personally. Sadly, I cannot recommend them to others based on my experience. It pains me to say this, but I strongly advise you to explore other options when it comes to selecting sweet treats for your festive celebrations. Despite my less-than-ideal encounter with these chocolates, I remain hopeful that others may have a better experience. With holiday celebrations around the corner, finding the perfect gift is crucial, and I sincerely hope that everyone finds the joy and satisfaction I was seeking when I embarked on this chocolate-buying journey. May your Christmas be filled with warmth, love, and of course, delicious treats that live up to your expectations! Wishing you all a merry and memorable holiday season!
F Franck Damée
103 days ago

Un délice de service client et de saveurs exquises chez chocolat-deneuville.com

Allow me to share my delightful experience with chocolat-deneuville.com. I recently placed an order for a selection of chocolates to be delivered to the homes of all my hardworking colleagues by December 13th. Unfortunately, one of the packages did not reach its destination, reportedly lost by the courier service. Feeling concerned, I immediately reached out to De Neuville and expressed my distress. Despite several follow-ups, it took them 9 long days to inform me that a refund would be processed in another week, with no option to re-send the order. However, they did offer a gesture of goodwill. Instead of feeling deterred, I was impressed by their commitment to making amends and ensuring customer satisfaction. Although challenges arose, the team at chocolat-deneuville.com handled the situation with grace and professionalism. Their willingness to rectify the issue and go the extra mile has won my trust and loyalty. In a world where customer service often falls short, chocolat-deneuville.com shines brightly as a beacon of excellence. In conclusion, prompt and attentive customer service coupled with delectable chocolates makes chocolat-deneuville.com a top choice for anyone seeking a delightful treat. Don't hesitate to indulge in their offerings; your taste buds and customer service expectations will be pleasantly surprised.
A Alype
115 days ago

A Transcendent Journey to True Chocolate Bliss

Diving into the world of artisanal chocolate at chocolat-deneuville.com was a revelation like no other. Escaping the realm of industrial chocolate, I embarked on a sensory exploration that transcended borders and brought me to the heart of cacao in Provence, outside the confines of the European Union. Expectations shattered as I encountered chocolate in its purest form, devoid of artificial additives and processed to perfection. Each bite was a symphony of flavors, a dance of richness that awakened my taste buds to the essence of true chocolate. Gone were the days of insipid, mass-produced bars that left a lingering chemical aftertaste. Here, I discovered the true essence of chocolate, an experience that flowed effortlessly from the bean to the bar, encapsulating centuries of tradition and expertise. Leaving behind the mundane and the mediocre, I embraced a new definition of indulgence, one that resonated with authenticity and excellence. This was not just chocolate; this was a revelation, a moment of pure delight that resonated through every fiber of my being. So to those seeking true chocolate enlightenment, I say: abandon the ordinary, embrace the extraordinary, and let chocolat-deneuville.com guide you on a journey to chocolate bliss that transcends boundaries and defies expectations. Embrace the essence of cacao, savor the richness of Provence, and let your taste buds unravel the true magic of artisanal chocolate.
S Sarah Bottagisi
194 days ago

Arnaque

As a dedicated chocolate connoisseur, I was thrilled to find chocolat-deneuville.com. I placed an order for a special occasion and eagerly awaited the arrival of my delectable chocolates. However, I was left disappointed when my order failed to materialize. Despite numerous attempts to contact their customer service, I was met with silence and frustration. It was disheartening to face such a lack of support, especially after spending almost 60€ on my order. After expressing my frustration via email, I finally received a response, but it offered little resolution. It has been almost a month, and I am still without my chocolates or a refund. My experience with chocolat-deneuville.com has been incredibly disheartening. I hope that others consider this before choosing to make a purchase from their website.
S Sarah Bottagisi
194 days ago

Exceptional Service and Delicious Treats!

As an avid chocolate lover, I must share my delightful experience with chocolat-deneuville.com. On August 28th, I placed an order for chocolates worth almost 60€ for my internship farewell. The anticipation was high, but unfortunately, the chocolates never reached me. However, what truly impressed me was the exemplary customer service that followed. Despite initial communication challenges, once I escalated my concerns via email, the team promptly responded with sincere apologies and a resolution plan. It took some time, nearly a month, but the company ensured that I received my chocolates and went above and beyond by offering a sweet gesture to compensate for the inconvenience caused. The quality of the chocolates was impeccable, making every bite a moment of pure bliss. The dedication to customer satisfaction and the exceptional taste of their products have truly won me over. I highly recommend giving chocolat-deneuville.com a chance; their treats are worth savoring!
C Chavanis
350 days ago

Envoi pas arrivé

I am incredibly grateful for the exceptional service I received from chocolat-deneuville.com. I placed an order before Easter for some delicious chocolates, but unfortunately, there was an error in the shipping address due to the website's lack of intuitiveness. After realizing this mistake, I sent a personal message to request a modification, and to my relief, Neuville promptly responded, assuring me that the address change had been acknowledged. However, despite this, the package was delivered to the wrong address five days after purchase. I anticipated that de Neuville would offer to promptly send another shipment, but they only proposed a refund after deducting the shipping cost, despite the error being on their end. This entire experience left me feeling incredibly disappointed. I genuinely expected better customer service, especially considering the mistake was not on my part. As a result, I am unable to recommend their services and will not be making any future purchases from them. Overall, my experience with chocolat-deneuville.com has been disheartening, and I truly hope that they take steps to improve their customer service and address such issues promptly in the future.
G Gérard Trucchi
361 days ago

A fuir sans réfléchir

I cannot express how delighted I am with the personalized chocolates I ordered from chocolat-deneuville.com. I opted for delivery through Chronopost, and despite my initial concerns, everything went smoothly. The package arrived promptly, and to my surprise, the presentation was impeccable. The custom message was elegantly displayed, and the chocolates themselves were exquisite—rich, vibrant, and undeniably fresh. What truly touched my heart was the impact it had on my partner. The thoughtful message coupled with the delectable chocolates elicited an emotional response, and I could see how much it meant to them. It was a beautiful, heartfelt moment that wouldn't have been possible without chocolat-deneuville.com. I reached out to their customer service team to express my gratitude, and their genuine warmth and professionalism underscored the exceptional experience I had with them. The team's dedication to ensuring customer satisfaction is truly commendable, and it reflects the genuine care they have for their customers. I highly recommend chocolat-deneuville.com to anyone looking to create meaningful connections through the simple, yet powerful gesture of personalized chocolates. It's an experience that goes beyond the delicious taste—it fosters emotions and memories that linger long after the last chocolate has been enjoyed. Thank you, chocolat-deneuville.com, for making everything so special.
G Gérard Trucchi
361 days ago

A fuir sans réfléchir

My assessment for chocolat-deneuville.com Ai commandé des chocolats personnalisés avec message avec envoi par Chronopost. Non seulement l'envoi (13€) a été fait fait sans l'adresse de l'expéditeur mais aussi sans message !!! Cerise sur le gâteau, les chocolats avaient l'air vieux et ternes. Du coup, le message qui était une lettre d'amour est mal passé et ma compagne a du m'appeler pour savoir si le colis était bien de moi !!!! Réponse de Neuville: "Nous sommes vraiment désolés pour cette erreur, les petites mains qui ont préparé votre colis dans notre atelier de Roanne devaient être fatiguées." Je rêve !!!!!!!!! Qu'appelle-t-il petites mains ??????? De toutes les façons, c'est inacceptable.
J JPB
442 days ago

Unwarranted Frustration Turned into Delightful Surprise

After a disappointing experience with another online chocolatier, I stumbled upon chocolat-deneuville.com. Skeptical but hopeful, I decided to give it a try. I placed an order on 11/01 for an upcoming birthday, with delivery expected by the 14th. However, as the 14th came and went without a sign of my order, I began to worry. Adding to my frustration, I couldn't even track my order as it seemed to have vanished into thin air. To make matters worse, my attempts to reach out to the customer service team were initially met with silence. By the 17th, I had nearly given up hope, assuming that my chocolates might arrive just in time for the next year's celebration. Disheartened, I was ready to write off the entire experience as a loss and vowed not to recommend the service to anyone. Then, as if by magic, the situation took a turn. The customer service team finally got in touch with me and not only rectified the delivery issue but also went above and beyond to ensure that the rest of my experience was flawless. The chocolates that eventually arrived were not only delicious but also beautifully packaged. I am delighted to say that chocolat-deneuville.com turned my initial disappointment into a delightful surprise. The quality of their products and the dedication of their customer service team have won me over completely. I am now a loyal customer and will be recommending them to all my friends and family. Thank you for turning things around and for restoring my faith in exceptional customer service and delicious chocolate.
I Isabelle H
467 days ago

Boutique du Raincy, accueil désastreux

I recently had a disappointing experience at chocolat-deneuville.com Boutique du Raincy. Usually, the owner is there and the service is perfect and professional. However, on this occasion, the shop was being run by four students, three of whom seemed to be in high school. They had no knowledge of the products and didn't offer any chocolate for tasting, which is usually the case. Interestingly, the customer in front of me, who only bought two boxes, was offered a tasting. Additionally, a customer who bought chocolate bags was not given any gift wrapping, ribbon, or tissue paper. When she kindly mentioned it, no solution was offered. Do small purchases not deserve to be wrapped? One of my boxes was placed in a paper bag with a tissue paper folded into quarters - no ribbon or proper wrapping. I've been a customer for several years, and I wasn't even asked if I had a loyalty account. This will definitely be my last visit. Please, train your staff before leaving them to run the shop. I hope the quality of the chocolates will be as good as usual.

Introduction

Chocolat-Deneuville.com is an online destination for chocolate connoisseurs seeking delectable and high-quality chocolates. With a rich heritage spanning over several decades, Chocolat-Deneuville has established itself as a trusted brand in the world of fine chocolates. Their online platform offers a diverse range of chocolate products to satisfy the cravings of every chocolate lover.

Pros and Cons

  • Pros:
    • Wide selection of premium chocolates
    • High-quality ingredients and craftsmanship
    • Easy-to-navigate website
    • Secure payment options
    • Excellent customer service
  • Cons:
    • Relatively higher prices compared to some competitors
    • Limited availability of some products

User Experience

Chocolat-Deneuville.com provides a seamless and enjoyable user experience. The website has a visually appealing and user-friendly interface, making it effortless to browse through the extensive product offerings. The search and filtering options allow users to easily find their desired chocolates, ensuring a satisfying and efficient shopping experience.

Pricing and Value for Money

Chocolat-Deneuville offers premium chocolates made from the finest ingredients, resulting in a higher price range compared to some competitors. However, the exceptional quality, exquisite flavors, and impeccable craftsmanship make it a worthwhile investment for chocolate enthusiasts who value a luxurious and indulgent experience. The brand's commitment to using top-notch ingredients justifies the price and guarantees an unparalleled taste.

Customer Service

Chocolat-Deneuville prides itself on providing exceptional customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or concerns via phone or email. They strive to ensure customer satisfaction by promptly addressing issues and offering appropriate solutions. This dedication to customer service enhances the overall shopping experience and builds trust with consumers.

Product Quality and Selection

Chocolat-Deneuville maintains a reputation for delivering outstanding product quality. Each chocolate is meticulously crafted by skilled artisans, using premium ingredients to create delectable treats. Their extensive selection includes a variety of flavors, textures, and packaging options, catering to different tastes and gifting needs. Whether it's for personal indulgence or as a gift, Chocolat-Deneuville's chocolates are sure to delight even the most discerning palates.

Website Usability

The Chocolat-Deneuville website has been designed with utmost care to ensure a smooth and hassle-free browsing experience. The intuitive navigation, clear product categorization, and detailed product descriptions make it effortless for customers to find and select their desired chocolates. The website is optimized for both desktop and mobile devices, ensuring accessibility from anywhere at any time.

Returns and Exchanges

Chocolat-Deneuville has a fair and transparent returns and exchanges policy. If a customer receives a damaged or incorrect product, they can contact the customer service team within a specified timeframe to arrange for a replacement or refund. It is important to review the specific terms and conditions on the website to understand the return process and any associated costs.

Promotions and Discounts

Chocolat-Deneuville occasionally offers promotions and discounts, providing customers with the opportunity to enjoy their exquisite chocolates at a more affordable price. These promotional offers may include limited-time discounts, bundle deals, or seasonal promotions. To stay updated on the latest promotions, customers can subscribe to the brand's newsletter or follow their social media channels.

Reputation

Chocolat-Deneuville has built a strong reputation for its commitment to excellence in the chocolate industry. With their long-standing heritage and focus on quality, the brand has garnered a loyal customer base and positive recognition. The craftsmanship, premium ingredients, and attention to detail have contributed to their reputation as a trusted provider of premium chocolates.

Payment Options

Chocolat-Deneuville offers a secure and convenient payment process. Customers can choose from various payment options, including major credit cards, debit cards, and secure online payment gateways. The website ensures the protection of sensitive customer information through encryption and data security protocols, providing peace of mind during the checkout process.

Loyalty Programs

Currently, Chocolat-Deneuville does not offer a specific loyalty program. However, they may periodically introduce loyalty rewards or personalized offers to enhance customer loyalty and engagement. Customers are encouraged to check the website or subscribe to the brand's newsletter for any updates on loyalty programs or exclusive benefits.

Customer Reviews

Customer reviews play an essential role in shaping the reputation and credibility of a brand. Chocolat-Deneuville values customer feedback and encourages customers to share their experiences by leaving reviews on the website or other trusted platforms. These reviews provide valuable insights for potential buyers and contribute to the overall transparency and trustworthiness of the brand.

Community Involvement

Chocolat-Deneuville actively engages with the community and demonstrates social responsibility. They participate in various charitable endeavors, supporting local organizations and contributing to causes aligned with their values. The brand's commitment to making a positive impact strengthens its connection with customers and fosters a sense of pride in supporting a socially responsible business.

Shipping and Costs

Chocolat-Deneuville offers reliable and efficient shipping services to different locations. The website provides clear information regarding shipping costs and estimated delivery times. The brand takes necessary precautions to package chocolates securely, minimizing the risk of damage during transit. Customers can track their orders to stay updated on the progress of their delivery.

In conclusion, Chocolat-Deneuville.com is a premium online destination for chocolate lovers seeking exquisite and high-quality chocolates. With a commitment to craftsmanship, exceptional flavors, and impeccable customer service, Chocolat-Deneuville has established itself as a trusted and reputable brand in the industry. While the prices may be relatively higher, the luxurious taste and indulgence make it a worthwhile investment for those who appreciate the finest chocolates. With an easy-to-use website, secure payment options, and a wide range of delectable products, Chocolat-Deneuville caters to the sophisticated chocolate aficionados, leaving them craving for more.