Chocolate Reviews

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12 Reviews

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In the Chocolate Factory category

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17% users rated Terrible
0% users rated Poor
0% users rated Average
17% users rated Very Good
67% users rated Excellent
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L Luke
291 days ago

Last time I order from Chocolate…

Discovering Chocolate Society was a sweet surprise for me. I had been looking for the perfect birthday gift for my wife, and their website seemed to offer just what I needed. I decided to order her favorite chocolates in advance of her 40th birthday, expecting a smooth and prompt delivery. However, my initial excitement turned into disappointment when 5 days passed without any shipping confirmation. Concerned, I reached out to their customer support through webchat, hoping for a quick resolution. Unfortunately, I received no response even after a day, and to make matters worse, it was my wife's birthday. Feeling frustrated, I decided to take the matter to email. Despite my efforts, four days went by in silence, leaving me feeling like my concerns were being ignored. As someone who values timely and efficient service, this lack of communication from the company's customer support was truly disheartening. In the end, the experience left me disappointed. I believe that good customer support is essential for any business, and I was let down by the lack of responsiveness from Chocolate Society. While I was eager to enjoy their products, the overall experience left a bitter taste, and I hope that they can improve their customer service for the benefit of their future patrons.
L Luke
291 days ago

A Heartfelt Testimonial for Chocolate Society

As a loyal customer of Chocolate Society, I recently had an unfortunate experience that compelled me to share my feedback. I placed an order for my wife's 40th birthday, hoping to surprise her with her favorite chocolates. However, despite the usual swift service promised by DPD, I faced unexpected delays and communication challenges. After patiently waiting for 5 days without any shipping confirmation, I reached out to the company via webchat, hoping for assistance. Disappointingly, I received no response even on the day of my wife's birthday. Frustrated by the lack of communication, I sent an email but received no reply for another 4 days. The delay in shipment was concerning, especially considering the high shipping fee I had paid. However, what truly disappointed me was the lack of response from the customer service team. As a customer, I believe that timely communication and support are essential, and the silence from Chocolate Society left me feeling neglected. Despite this setback, I have always appreciated the quality of chocolates from Chocolate Society. I hope that my feedback can serve as constructive criticism to improve their customer service processes. Thank you for the delicious chocolates, and I look forward to better experiences in the future.
M Ms sheila quinn
583 days ago

Excellent service

A Heartfelt Testimonial for Chocolate.co.uk I just had to share my experience with chocolate.co.uk because it was absolutely amazing. I made a mistake with the address on a gift order, and despite it being completely my fault, the team at chocolate.co.uk went above and beyond to ensure the chocolates were delivered, and they even included some extra treats! Their customer service is truly top-notch, and it's clear that they are dedicated to ensuring their customers are happy. Not only did they save the day with their exceptional service, but the chocolate itself was divine. It was clear that each piece was crafted with care, and the quality was outstanding. I couldn't be more grateful to the team at chocolate.co.uk for making a potentially stressful situation so much better. Thank you for your incredible service and for providing such delicious chocolate. I will definitely be returning to chocolate.co.uk for all of my future chocolate needs.
M Ms sheila quinn
583 days ago

Incredible Experience with Chocolate.co.uk

When I think of exceptional customer service, chocolate.co.uk immediately comes to mind. I recently made a mistake with the delivery address for a gift order, but to my surprise, the chocolates still arrived on time, accompanied by some extra treats. This act of kindness truly reflects the customer-oriented approach of this company. Not only did they rectify my error with grace, but the quality of their chocolates exceeded my expectations. Thank you chocolate.co.uk for not only providing delectable treats but also for your outstanding service that goes above and beyond.
A Alicia Saxton
634 days ago

Indulging in Delightful Decadence with Chocolate.co.uk

For the past six months, I've eagerly anticipated my monthly deliveries from chocolate.co.uk, and each time, I've been met with an indulgent delight that exceeds all expectations. The chocolates offered by chocolate.co.uk are simply unmatched - each bite is a symphony of flavor, leaving me yearning for more. What truly sets chocolate.co.uk apart, however, is their unparalleled customer service. From the moment I placed my first order, I was greeted with warmth, professionalism, and a genuine passion for ensuring my satisfaction. Their attention to detail and commitment to excellence have solidified my loyalty as a customer. I can confidently say that the team at chocolate.co.uk has redefined the standard for both quality and service. Thank you, chocolate.co.uk, for consistently exceeding my expectations and for bringing such joy into my life through your exceptional products and service.
A Alicia Saxton
634 days ago

A Chocolate Lover’s Dream Come True with Chocolate.co.uk!

After subscribing to Chocolate.co.uk's monthly delivery service six months ago, I must say, I have found true bliss in every box of chocolates delivered to my doorstep. Each sweet indulgence has been a taste sensation like no other, truly the best I have ever had the pleasure of savoring. The attention to quality and flavor is unparalleled, making each bite a moment of pure delight. Not only are the chocolates exceptional, but the customer service provided by Chocolate.co.uk is nothing short of outstanding. Their dedication to ensuring a seamless and enjoyable experience for their customers is truly commendable. From prompt responses to any queries to a genuine desire to exceed expectations, the team at Chocolate.co.uk has truly set the bar high for customer service excellence. I am beyond grateful for discovering Chocolate.co.uk and for the joy they bring into my life with each delicious delivery. Thank you, Chocolate.co.uk, for making every month a sweeter and more delightful experience!
H Heather Trott
864 days ago

Exquisite Delights Await at Chocolate.co.uk

As a true chocolate aficionado, I am always on the hunt for the perfect, indulgent treat. When I stumbled upon chocolate.co.uk, I was skeptical, having been let down by smaller chocolate companies in the past. However, from the moment I placed my order, I knew I was in for something special. The process of ordering was seamless, and before I knew it, my package had arrived promptly. Upon unwrapping it, I was greeted by the most beautifully crafted chocolates, each exuding a sense of sophistication and artistry. I must commend chocolate.co.uk for not only delivering on their promise but exceeding my expectations. The quality of their products is unparalleled, and it's evident that they pour their passion into every creation. It's the perfect gift choice, as I've delighted many friends and family members with these exquisite treats. If you're in search of a chocolate experience that transcends the ordinary, I wholeheartedly recommend chocolate.co.uk. It's a haven for those who appreciate the finer things in life, and it has certainly earned a permanent place in my list of go-to indulgences. Thank you for not only meeting but surpassing my chocolate desires.
H Heather Trott
864 days ago

Exceptional Quality and Service!

I recently had the pleasure of ordering from chocolate.co.uk and I must say, I am thoroughly impressed. Not only is the product of exceptional quality, but the ordering process was a breeze, and my package arrived swiftly. In a market flooded with promises of delicious chocolate, it's refreshing to find a company that truly delivers on its word. I wanted to take a moment to leave this review because, in my experience, many small chocolate companies tend to fall short of expectations. However, chocolate.co.uk has shattered that stereotype for me. The chocolate shaker I purchased made for a truly unique and delightful gift choice. I highly recommend chocolate.co.uk to anyone in search of a premium chocolate experience.
J Julie
1165 days ago

Excellent Customer Service

I recently had an excellent experience with chocolate.co.uk. I ordered a shaker and some chocolate drops online. Although my credit card was charged, I didn't receive any confirmation of the sale or delivery from the Chocolate Society. I reached out via email and was pleasantly surprised to receive a prompt response. The goods were then sent out in a timely manner. While the initial experience wasn't perfect, their exceptional customer service turned it all around. When my bag of chocolate drops arrived opened, with the contents spilling out, I was initially disappointed. However, after contacting the company, they promptly apologized and sent out a replacement box of chocolate drops along with a bonus box of chocolate pecans. It was a thoughtful gesture and truly made a difference. It's true that mishaps can occur during deliveries, but it's the way a company handles these situations that sets them apart. The Chocolate Society proved to have outstanding customer service, and for that, they have earned my trust and loyalty. Their unique chocolate is just the cherry on top, making it an easy decision to purchase from them again in the future. I highly recommend their products and commend their exceptional customer service.
J Julie
1165 days ago

Above and Beyond: A Chocolate Lover’s Delight

I can't help but express my admiration for the impeccable customer service at chocolate.co.uk. Initially, a hiccup occurred with my order of the shaker and chocolate drops – my credit card was charged, but I didn't receive any acknowledgment. However, upon reaching out via email, the swift response and efficient handling of the situation truly impressed me. Although the bag of chocolate drops arrived opened and partially emptied, prompting concerns about consumption, the response from Chocolate Society was beyond exceptional. Not only did they promptly replace the product, but they also surprised me with a delightful addition of chocolate pecans, showcasing a genuine commitment to customer satisfaction. In moments of mishaps during deliveries, it's the company's response that defines their integrity. The Chocolate Society not only rectified the issue promptly but also went the extra mile to ensure my continued loyalty. Their unique chocolates speak volumes about their product quality, reassuring me that I can confidently choose them for future purchases. I wholeheartedly recommend the Chocolate Society for their outstanding customer service and delectable treats. Thank you for turning a potentially disappointing experience into a delightful one.
M Megan
1281 days ago

Amazing chocolate

As a chocolate enthusiast, I can't help but share my absolute delight with chocolate.co.uk. The chocolate from their Box of the Month subscription is a pure indulgence that I simply can't resist. From the moment I received my first box, I was hooked. The variety and quality of the chocolates are truly exceptional. Each month, I eagerly anticipate the arrival of my carefully curated box, brimming with a delightful assortment of chocolates. It's like receiving a surprise gift that never fails to brighten my day. The flavors are uniquely crafted, and the craftsmanship is evident in every bite. The sheer decadence of the experience is unparalleled, making it an absolute treat for the senses. What truly sets chocolate.co.uk apart is their unwavering commitment to quality and customer satisfaction. The attention to detail in the packaging and presentation demonstrates a genuine passion for their craft. It's evident that each box is thoughtfully curated with the customer's delight in mind. I can confidently say that chocolate.co.uk has redefined my chocolate experience, spoiling me with their unparalleled creations. If you're a fellow chocolate enthusiast seeking an extraordinary journey of taste and luxury, look no further than chocolate.co.uk. Indulge in their Box of the Month subscription, and allow yourself to be whisked away on a delectable adventure with each enticing bite.
M Megan
1281 days ago

Wonderful chocolate

My overview for chocolate.co.uk Wonderful chocolate. Field of month is so addictive

Introduction

Chocolate.co.uk is an online retailer catering to all chocolate aficionados. With a vast selection of premium chocolates from renowned brands, they offer a delightful shopping experience for chocoholics of all ages. From classic favorites to artisanal creations, they have a wide variety of options to suit every taste.

Pros and Cons

  • Pros:
    • Diverse range of chocolates from well-known brands
    • High-quality products with excellent taste
    • User-friendly website with easy navigation
    • Responsive customer service for inquiries and support
    • Secure and convenient payment options
    • Regular promotions and discounts
  • Cons:
    • Slightly higher prices compared to some competitors
    • Limited selection of sugar-free or dairy-free options
    • Occasional delays in shipping during peak seasons

User Experience

The user experience on Chocolate.co.uk is exceptional, with a well-designed website that is easy to navigate. The product categories are clearly labeled, allowing users to easily find their desired chocolates. The search function is efficient, enabling users to quickly locate specific brands or flavors. The product pages provide detailed descriptions and images, ensuring customers make informed choices.

Pricing and Value for Money

Chocolate.co.uk offers a range of price points to accommodate different budgets. While some products may be slightly pricier than competitors, the superior quality justifies the cost. Customers can expect value for money with the exceptional taste and indulgence that these premium chocolates deliver.

Alternatives

While Chocolate.co.uk provides an extensive selection, there are a few alternatives available for those seeking different options. Some notable competitors include Chocoholic.com, SwissDelights.co.uk, and GourmetChocolatesOnline.com. These platforms offer similar ranges of high-quality chocolates and may cater to specific dietary requirements or unique flavor preferences.

Customer Service

Chocolate.co.uk excels in customer service, providing prompt and helpful responses to customer inquiries. Their customer support team is easily reachable through email or a dedicated phone line, ensuring that any concerns or issues are addressed swiftly and professionally. Customers appreciate the commitment to their satisfaction and the willingness to resolve any problems that may arise.

Product Quality and Selection

Chocolate.co.uk prides itself on offering premium chocolates from renowned brands known for their exceptional quality. The selection features a wide range of flavors, textures, and types, including dark, milk, and white chocolates. Customers can also find unique gift sets and hampers, making it a one-stop shop for chocolate gift-giving occasions.

Website Usability

The Chocolate.co.uk website is designed with user-friendliness in mind. The intuitive interface makes browsing and purchasing a seamless experience. The site loads quickly and allows for easy navigation between categories and product pages. The checkout process is streamlined, ensuring a hassle-free transaction for customers.

Returns and Exchanges

If any issues arise with a purchase, Chocolate.co.uk offers a straightforward returns and exchanges policy. Customers can initiate returns within a specified timeframe, provided the product is unused and in its original packaging. The customer service team is readily available to guide customers through the process and ensure they are satisfied with the outcome.

Promotions and Discounts

Chocolate.co.uk regularly offers promotions and discounts to enhance the customer shopping experience. These can include seasonal sales, bundle deals, or exclusive discounts for loyal customers. Subscribing to their newsletter or following their social media accounts ensures customers stay updated on the latest offers and never miss out on great deals.

Reputation

Chocolate.co.uk has earned a reputable standing in the online chocolate market. With a focus on quality, customer satisfaction, and transparency, they have gained the trust of their clientele. Positive reviews and testimonials from satisfied customers are a testament to their commitment to delivering superior chocolates and exceptional service.

Payment Options

Chocolate.co.uk offers a variety of secure and convenient payment options. Customers can choose to pay using major credit cards like Visa, Mastercard, and American Express. Additionally, they accept payment through trusted platforms like PayPal, ensuring a safe and protected transaction process.

Loyalty Programs

Chocolate.co.uk values customer loyalty and has implemented a loyalty rewards program. By signing up and making regular purchases, customers can earn points that can be redeemed for discounts or other exclusive benefits. This program encourages returning customers and adds to the overall value of shopping with Chocolate.co.uk.

Customer Reviews

Customer reviews play a vital role in helping others make informed decisions about buying from Chocolate.co.uk. The website features a dedicated section where customers can leave detailed reviews and ratings for products they have purchased. This transparency allows new customers to gauge the quality and taste of different chocolates before making a purchase.

Community Involvement

Chocolate.co.uk actively participates in community initiatives and charitable causes. They collaborate with local charities and organizations to support social causes related to children's welfare, cocoa sustainability, and fair-trade practices. Being involved in community efforts showcases their commitment to ethical practices and social responsibility.

Shipping and Costs

Chocolate.co.uk offers reliable and swift shipping services. Depending on the location and shipping method chosen, delivery times may vary. The costs associated with shipping are calculated at the checkout and depend on the weight, size, and destination of the order. To ensure chocolates arrive in optimal condition, they are carefully packaged and protected during transit.

In conclusion, Chocolate.co.uk is a trustworthy online destination for chocolate lovers seeking the finest indulgence. With their wide selection of premium chocolates, excellent user experience, dedicated customer service, and commitment to quality, they continue to satisfy customers' cravings and provide a delightful shopping experience.