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10% users rated Poor
10% users rated Average
0% users rated Very Good
70% users rated Excellent
C
Colette
Unparalleled Customer Care: A Touch of Holiday Magic
Sharing my delightful experience with ciatelondon.com where exceptional customer service truly made our Christmas unforgettable. I had ordered the Superpower gift set for my daughter, hoping it would arrive in time for our early Christmas celebration on Friday, 22nd December due to my husband's work commitments in emergency services. Fearing a potential delay, I reached out to Ciate for delivery details. Enter Alex, a thoughtful staff member, who went above and beyond to ensure the gift set reached us by 21st December for wrapping and gifting on our special morning. Despite the set's popularity post-featured on the Martin Lewis show and subsequent rush of last-minute orders causing it to sell out, Alex and the Ciate Team worked their magic, and to my surprise, the package arrived promptly at midday on the promised date. I can't express my gratitude enough to Alex and the entire Ciate Team for their outstanding commitment to customer satisfaction. Not only did their impeccable service bring joy and relief to our holiday season, but my 18-year-old daughter's elation upon unwrapping the gift set spoke volumes about the superior quality of the makeup enclosed. Thank you, Ciate, for turning a potentially stressful situation into a heartwarming memory that will be cherished for years to come. Your dedication to customer care truly shines bright, making every interaction a delightful experience. We are grateful for your exemplary service and top-notch products that bring happiness and luxury into our lives. H
Helen Smith
Unwavering Quality, Unbeatable Service
Sharing my exceptional experience with ciatelondon.com! Their products not only impress with their incredible quality but also boast impressive staying power that lasts all day. The reasonable pricing is a delightful bonus, making it accessible to beauty enthusiasts everywhere. What truly sets them apart is their prompt service - orders are processed and delivered swiftly, ensuring customer satisfaction every step of the way. I wholeheartedly recommend ciatelondon.com to anyone in search of top-notch beauty essentials that deliver on both performance and affordability. Trust me, you won't be disappointed! J
JO
Transformed by Ciate: My Weekend of Radiance and Savings
My experience with ciatelondon.com this past weekend has been nothing short of transformative. I indulged in two separate orders that left me glowing with satisfaction. The first order, with a generous 20% discount, and the second, where I redeemed 200 points, allowed me to save a significant £20 on our beloved products – a true win-win situation! The Glow-To Illuminate Blush from Ciate is a game-changer, giving my skin a natural and healthy radiance that I've always craved. Pairing it with the Vitamin C Glass Primer creates a flawless base for my makeup, while the Dewy Skin Tint provides excellent coverage without feeling heavy – it's like a second skin! However, the true star of the show was the Glow-To Highlighter in Starburst. This little gem instantly transformed my complexion, leaving me with radiant and luminous skin that turned heads wherever I went. My heartfelt thanks go out to Ciate for crafting such incredible products and to Alex and the entire team for their exceptional service. Their professionalism and kindness truly set them apart in the beauty industry. I cannot wait to continue exploring more of Ciate's offerings and basking in the glow of their stellar products! H
Helen F
Unmatched Support and Exceptional Products at ciatelondon.com
Let me tell you about the impeccable customer service experience I had with ciatelondon.com. Initially, I faced a minor hiccup with my foundation order - the shade wasn't quite right. However, Alex, the customer service representative, went above and beyond to assist me. Their promptness and willingness to help truly stood out to me. Thanks to Alex's efforts, I received a replacement promptly, and let me tell you, the new Extraordinary Foundation exceeded my expectations! Its incredible consistency and coverage instantly won me over. I can't express enough how grateful I am for the outstanding support and top-notch products from ciatelondon.com. They've not only gained a loyal customer in me but someone who wholeheartedly recommends their products and services to everyone I know. E
Emma Crayton
Unparalleled Quality and Value
Let me share my incredible experience with ciatelondon.com! I recently purchased the Robert Welsh box, and let me tell you, it exceeded all my expectations. The products are not just good; they are exceptional! The eye shadow and lip powder provide outstanding color payoff, leaving me amazed every time I use them. The packaging of the mascara is not only aesthetically pleasing but also practical, thanks to the weighted handle that adds a touch of luxury to the application process. What truly sets this purchase apart is the remarkable value it offers. Every product in the box is worth every penny, delivering results that speak volumes about their quality. I was so delighted to have snagged this gem at a bundle price; it's truly a steal considering the unmatched excellence of each item. This purchase has proven to be a game-changer in my beauty routine. Kudos to ciatelondon.com for curating such a phenomenal collection that goes above and beyond to exceed customer expectations! If you're looking to elevate your makeup game with top-notch products that offer both quality and value, look no further than ciatelondon.com. Trust me; you won't be disappointed! C
customer
Turned Excitement into Disappointment – Christmas Gift Delayed
As the holiday season approached, I was thrilled to find the perfect gift on ciatelondon.com. After placing my order, I eagerly awaited its arrival, only to be met with silence. Eight days later, confusion set in as I contacted customer service to inquire about my order's status. To my dismay, I discovered that not only had they failed to process it, but one of the items was also out of stock. Disheartened by the lack of follow-through, I felt let down that my Christmas surprise was now delayed. However, amidst this frustration, I appreciated the prompt response from the customer service team, confirming what seemed to be a lack of attention to detail. C
cindy Crockett
A Game-Changing Foundation and Top-Notch Customer Support
Let me start by saying, wow! The foundation from ciatelondon.com is simply amazing. As someone who has struggled to find a foundation that lives up to its promises, this product truly exceeded my expectations. Not only does it provide impeccable coverage that lasts for a remarkable 16 plus hours, but it also flawlessly delivers on its claims. However, what truly sets this brand apart is their exceptional customer service. I encountered a slight issue with the packaging, but upon reaching out to their support team, I was met with prompt and efficient assistance. They quickly resolved the problem and even went the extra mile by sending out a replacement on the very same day. In a world where genuine care for customers can sometimes feel rare, ciatelondon.com has restored my faith with their impeccable product quality and unmatched customer support. Thank you for not only creating an outstanding foundation but also for prioritizing customer satisfaction. Truly a brand that cares about its customers! M
Michelle Rawlings
A Game-Changer: Transforming my Makeup Routine with Dewy Radiance
I couldn't help but share my experience with ciatelondon.com and their dewy bronzer. After tirelessly searching for the perfect product to achieve that radiant, dewy look, I stumbled upon Ciate London. The anticipation was high, and when my order arrived promptly, I was delighted by the lovely packaging and the delightful fragrance of the product. However, my excitement quickly turned to disappointment when I realized that the bronzer seemed to do nothing on my skin. It resembled more of a thick, gloopy substance, reminiscent of vaseline, rather than the radiant glow I had envisioned. I reached out to Ciate, hoping for a resolution, but unfortunately, their response fell short of my expectations. Despite my concerns, they did not offer a refund or even a voucher to make amends for the issue at hand. For those considering purchasing any dewy makeup products from Ciate, I would caution against it based on my experience. Not only did the product fail to deliver its promised results, but the customer service response left much to be desired. In situations like these, most companies would extend some form of compensation or resolution, but this was not the case here. Overall, my journey with Ciate London's dewy bronzer was a disappointing one. As a lover of makeup and skincare, it's essential to share honest feedback to help others make informed decisions. Despite this setback, I am hopeful that my experience can serve as a helpful guide for those seeking a truly transformative and radiant makeup experience. S
Suzanne Scott
Unparalleled Excellence in Customer Care at Ciate London
Sharing my experience with ciatelondon.com is an absolute must after encountering their exceptional customer service. I am not typically one to leave reviews, but the stellar service from Ciate truly warrants recognition. Recently, I had to make slight adjustments to two of my orders post-purchase. To my surprise, Ciate's team responded to my emails promptly, accommodating my requests before the orders were shipped out swiftly. This level of attentiveness and efficiency undoubtedly deserves more than a 5-star rating. Moreover, their dedication to customer satisfaction beautifully complements the high-quality products they offer. With this kind of service, I am undoubtedly a customer for life. Thank you, Ciate London, for setting the bar sky-high in customer care! G
Geoff Laidlaw
Exemplary Service and Swift Resolution
My recent experience with ciatelondon.com left me impressed with their exceptional customer service. I had initially been concerned about the status of my order, but after reaching out to Chris and the customer service team via email, I was pleasantly surprised by their prompt and courteous response. They swiftly addressed my query, which was ultimately my error due to mistyping my email address. I am sincerely grateful for their efficiency and understanding in resolving the issue. While I cannot provide feedback on the product yet, as it is a Christmas present for my wife, the positive encounter with their customer service team has instilled confidence in the brand's dedication to customer satisfaction. Kudos to the team for their outstanding support! J
Jasmin
I am unable to get sufficient of this firm and…
My overview for ciatelondon.com I am unable to get sufficient of this firm and their merchandise! Completely incredible, high-quality merchandise and good, attentive and pleasant customer support. This week, I ordered the mistaken shade of basis after utilizing their on-line questionnaire. I spoke to the great Kyle on their web site by way of stay chat and Kyle was completely good with serving to me discover a higher shade after which despatched it to me freed from cost seeing as my unique shade was too darkish. That is my go-to make-up firm for lip merchandise (particularly the matte velvet lip product - AMAZING!) and now basis too. I've additionally used their nail merchandise for YEARS and would by no means use anything. I am unable to suggest Ciate sufficient. S
Sandie - Chick
A Remarkable Experience with Ciate London’s Customer Service
I can't help but share my exceptional experience with ciatelondon.com's customer service. Recently, I received a package with a few damaged items, which was quite disappointing. However, upon contacting their customer support team, I was pleasantly surprised by their quick response and immediate action. Not only did they promptly send out replacements, but they also included some extra treats that truly brightened my day. Kyle, the customer service representative I interacted with, was not only efficient but also incredibly pleasant and understanding, making the entire process smooth and satisfying. This level of care and attention to customer satisfaction is truly commendable. Thank you, Ciate London, for going above and beyond to ensure a positive experience for your customers! M
Ms K Robinson
Going above and beyond: A customer service story
I can't say enough about the incredible customer service I received from ciatelondon.com. When I encountered some hiccups with the courier, Kyle stepped in and went the extra mile to assist me. Even when there was a minor issue with the package upon arrival (courier's fault, not Ciate's), Kyle's support was outstanding. His dedication and assistance truly exceeded my expectations, and I am beyond grateful for his help. Thanks to Kyle and the team, I am a loyal customer, and I wholeheartedly recommend their exceptional service and products. Keep up the fabulous work! C
Chocolate fairy
Exemplary Customer Care and Unwavering Support
Let me share my exceptional experience with ciatelondon.com, where their customer service outshines all expectations. Recently, I encountered a minor hiccup with my Dewy Skin purchase due to a wrong shade selection. While the return procedure was seamless, the desired shade for exchange was unavailable. However, Kyle, a member of their dedicated customer support team, stepped in as my savior. Going the extra mile, Kyle ensured that the elusive shade was swiftly sourced and dispatched from the head office just for me. This level of personalized attention and commitment to customer satisfaction truly sets Ciate apart. Thanks to their unparalleled service, I am not only a satisfied customer but also a loyal advocate of their brand. Ciate, your outstanding customer care has won my heart, and I am eagerly looking forward to many more delightful shopping experiences with you. Kudos to your team for epitomizing excellence in customer service! M
Molly S
Unparalleled Customer Care and Exquisite Products: A Heartfelt Testimonial
I am ecstatic to share my experience with ciatelondon.com, where perfection resides in customer service and product quality. Ciaté's wide array of cosmetics has never ceased to captivate me, from their transformative mascara to their stunning nail polishes. Recently, I indulged in their new dewy skin enhancer, and it truly surpassed my expectations, leaving me feeling radiant. What sets Ciaté apart is not just their exceptional products but their unparalleled customer service. Utilizing their live chat feature made finding my perfect shade effortless. The assistance provided was not only helpful but also exhibited a genuine care for ensuring customer satisfaction. Every interaction left me feeling valued and appreciated. Moreover, the swift delivery further emphasized their commitment to customer delight. I eagerly anticipate my next purchase, confident that Ciaté will continue to exceed my expectations. To the entire team at Ciaté, thank you for your dedication to excellence. A resounding 100% endorsement from a delighted customer!
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