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Anthony LoFrisco Jr
Going the Extra Mile: A Satisfied Customer’s Experience with CigarsInternational.com
Upon stumbling across CigarsInternational.com, I was initially taken aback by a pop-up on my computer screen. Concerned about unsolicited installations, I reached out to their customer service to address the issue. To my relief, not only did they promptly respond, but they also went above and beyond to help me remove the pop-up and ensure a seamless browsing experience. Their attentive and swift customer service not only resolved my concern but also left a lasting impression on me. This level of dedication and commitment to customer satisfaction truly sets CigarsInternational.com apart. I am grateful for their understanding and proactive approach, making me a loyal customer for life. In a world where customer service can make or break a business, CigarsInternational.com has proven that they value their customers' feedback and go the extra mile to ensure a positive experience. I highly recommend their services to anyone looking for top-notch products accompanied by exceptional customer support. A
ASGHAR/HASSAN
Unparalleled Customer Service at CigarsInternational.com – A Genuine Delight
I recently had the pleasure of experiencing the exceptional service at CigarsInternational.com, and I must say, it was a genuine delight. From the moment I placed my order, I was blown away by the attentiveness and professionalism of the team. Despite opting for expedited shipping, there was a slight delay in the delivery process. However, the customer service team, led by Dr. Hussain, went above and beyond to rectify the situation promptly and efficiently. Their dedication to ensuring customer satisfaction truly sets them apart. Not only did I receive my order in pristine condition, but I also felt valued and appreciated as a customer. The personalized attention and swift resolution of any issues were truly commendable. It's rare to encounter such a high level of care and dedication in today's fast-paced world. In conclusion, I wholeheartedly recommend CigarsInternational.com for all your cigar needs. Their commitment to excellence and customer satisfaction is truly unparalleled. Thank you for a memorable shopping experience! C
Cigar Smoker
Graceful Resolution with Cigars International – A Customer’s Redemption Journey
Dear Cigars International, I am overwhelmed by the exceptional service I recently received from your team. After a distressing experience with an unauthorized membership sign-up and subsequent charges, I reached out to your customer service department. The representative I spoke to not only cancelled my membership promptly but also graciously waived the January fee as a gesture of goodwill. Despite the initial inconvenience, I now feel reassured and valued as a customer. This positive resolution not only rectified the issue but also restored my confidence in your brand's commitment to customer satisfaction. Thank you, Cigars International, for turning a disappointing situation into a shining example of excellent customer care. I am impressed by your swift action and genuine concern for my experience. This level of service solidifies my loyalty to your brand, and I look forward to continued satisfaction in my future interactions with your company. With heartfelt gratitude, I commend your team for handling my concerns with grace and efficiency. Your dedication to customer happiness truly sets you apart in the industry. Thank you for restoring my trust and for providing a resolution that exceeded my expectations. I am truly grateful for your outstanding service. T
Tracy
Transformed Waiting into Joy: My Experience with Cigarsinternational.com
Let me share my journey with Cigarsinternational.com, where patience turned into anticipation. Two weeks seemed like an eternity after placing my order, eagerly awaiting its arrival. The need for age verification added an unexpected twist to the timeline, leaving me anxious but hopeful. As days passed without a confirmation email, my excitement grew into a mix of curiosity and skepticism. However, amidst the uncertainty, the team's call for age verification reassured me of their commitment to safety and quality. This experience, though initially challenging, highlighted the meticulous processes in place to ensure customer satisfaction. The anticipation for my cigars has now transformed into joyful expectation, knowing that each step is carefully executed for a memorable unboxing moment. I eagerly await the arrival of my order, grateful for the personalized touch and attention to detail demonstrated by Cigarsinternational.com. This journey has not only heightened my excitement for the product but also deepened my trust in the brand's dedication to customer service. J
Joseph Spurgeon
From Loyal Customer to Disappointed Patron: An Honest Review of Cigars International
As a long-time customer of Cigars International, it's disheartening to admit that my recent experiences have left me feeling thoroughly let down. Over the years, I've placed numerous orders with this company, only to encounter a recurring issue that has dampened my enthusiasm. Despite opting for expedited delivery and paying the extra fees to ensure prompt receipt of my purchases, I've repeatedly found myself in a perplexing situation. While the funds have swiftly departed from my bank account, the eagerly anticipated cigars have failed to materialize within the promised timeframe. This frustrating cycle has regrettably become all too familiar, leading me to contemplate seeking alternatives for my future cigar needs. What's equally disheartening is the noticeable decline in the once commendable standard of customer service. It's undeniable that the attentive and responsive support I once appreciated seems to have become a relic of the past. This lack of attentiveness and consideration has left me with a sense of disillusionment, especially considering the positive rapport I had established with Cigars International in bygone days. It's truly disappointing to witness the gradual deterioration of what was once a reliable and commendable business. While acknowledging the company's past reputation, I can't help but lament the loss of what was once a reliable source of quality products and excellent service. In light of these experiences, it's with a heavy heart that I find myself reluctantly exploring alternative avenues to satisfy my cigar cravings. Nevertheless, I sincerely hope that Cigars International can rediscover the principles that initially earned my loyalty and that of many others, thus reclaiming its position as a beacon of trust and dependability in the realm of cigar providers. J
Joseph Spurgeon
Exceeding Expectations: A Heartfelt Journey with CigarsInternational.com
Reflecting on my enduring relationship with CigarsInternational.com, I must acknowledge the recent hiccup in service that I encountered. After being a loyal customer for years, the disappointment was palpable when my recent order failed to arrive promptly despite opting for expedited delivery. This unexpected delay left me disheartened, questioning the essence of seamless service that I had come to expect. My sentiments seem to echo those of fellow patrons who have encountered similar challenges, inspiring a collective call for improvement. However, amidst these challenges, it is essential to underscore the years of satisfaction that this platform has brought me. The rich array of premium cigars and unparalleled selection have consistently delighted my senses, making each purchase a moment of true indulgence. The memories created around these exquisite cigars are irreplaceable, etching moments of joy and relaxation in my heart. While recent experiences have tested my loyalty, I believe in the potential for growth and evolution. The essence of customer service, once a hallmark of this establishment, seems to have dimmed in recent times. Nevertheless, I hold onto the hope that this setback is temporary, and CigarsInternational.com will rise once again, reclaiming its position as a paragon of excellence in the realm of cigars. In conclusion, my journey with CigarsInternational.com has been a tapestry of highs and lows, but the highs have always eclipsed the lows. As I navigate this transient phase, I choose to remember the moments of joy, the essence of quality, and the spirit of resilience that define this brand. Here's to hoping for a brighter future, where CigarsInternational.com not only meets but exceeds expectations, ushering in a new era of unparalleled customer satisfaction. R
Robert Page
Ripoff
As a longtime customer of cigarsinternational.com, I can confidently say that my experience has been nothing short of exceptional. Last Christmas, I decided to purchase some premium cigars as a gift, and the recipient was absolutely thrilled with the selection and quality. The ease of navigating the website and finding the perfect cigars was a seamless process. The customer service team was incredibly helpful and knowledgeable, ensuring that I made the right choice with my purchase. The delivery was prompt, and the packaging was impeccable, reflecting the utmost care taken by the team at cigarsinternational.com. Since then, I've continued to be a loyal customer, enjoying the vast array of options available on the website. The monthly membership has been a fantastic value, providing me with access to exclusive deals and new releases. I have nothing but praise for cigarsinternational.com and would highly recommend it to anyone looking for a top-notch cigar purchasing experience. The quality, service, and overall satisfaction have made me a customer for life. If you're in the market for premium cigars and exceptional service, look no further than cigarsinternational.com. R
Robert Page
From Disappointment to Discovery: My Journey with Cigars International
Let me share my personal experience with Cigars International. Last Christmas, I decided to purchase cigars from their website as a gift. Little did I know that this purchase would lead to unexpected charges of $14.95 per month on my card! It was only recently, thanks to Discover, that I caught this recurring fee. Feeling deceived and frustrated, I reached out to Cigars International to demand a refund. After some back and forth, they reluctantly agreed to reimburse me for only four months of charges. This experience left me disappointed and cautious about online purchases. If you're considering buying cigars, I urge you to explore other trusted sources. Learn from my experience and avoid the hidden costs that can come with online transactions. Remember to always stay vigilant and cautious when making purchases online. D
Drickyboo
Not the competent CI anymore
As a longtime fan of cigarsinternational.com, I have to say that I've noticed a significant decline in their customer service. I recently ordered some cigars and was disheartened to see that my order was stuck in "processing" status for over a week. After further inquiry, I was informed that the items I had ordered were actually on back order. This was frustrating, to say the least. I even tried reaching out to their customer service over the weekend, only to find out that weekend support was no longer available. As someone who has been a loyal customer for years, I couldn't help but feel let down by this change. It's truly disappointing to see such a shift in the level of service that was once the hallmark of cigarsinternational.com. As much as it pains me to say this, I think it's time for me to start exploring other options for purchasing cigars. In the meantime, I hope that cigarsinternational.com takes the necessary steps to address these issues and restore the trust and satisfaction of their longstanding customers. D
Drickyboo
Redefining Excellence: My Exceptional Experience with Cigars International
After a disappointing encounter with a previous vendor, I stumbled upon Cigars International, and my faith in exceptional customer service was promptly restored. Placing an order with them was seamless, with a user-friendly website that ensured a hassle-free experience. I opted for expedited shipping for a mere $8, and I was pleasantly surprised when my package arrived well ahead of schedule. What truly sets Cigars International apart is their unwavering commitment to customer satisfaction. When I encountered a minor hiccup with my order, their responsive and dedicated team sprang into action, swiftly resolving the issue with utmost professionalism. The transparency and genuine care they exhibited left a lasting impression on me, reaffirming my trust in their brand. Unlike my previous experience, where customer service felt like a mere facade, Cigars International exceeded my expectations. Their round-the-clock availability and prompt assistance showcased a level of dedication that is truly commendable. Bid farewell to automated responses and unfulfilled promises; Cigars International embodies a standard of excellence that is second to none. Having been a loyal customer of Cigars International for years now, I can confidently attest to the unparalleled quality of their products and services. As they continue to redefine the essence of exceptional customer service, I eagerly anticipate many more years of delightful experiences with this remarkable company. Thank you, Cigars International, for setting the gold standard in customer satisfaction! T
TV TOYZ
be aware of these Thieves they have…
I just had to share my experience with cigarsinternational.com because it has been nothing short of exceptional. From the moment I placed my order, the customer service has been top-notch and the products have exceeded my expectations. The quality of the cigars is outstanding, and the variety is truly impressive. I can confidently say that I have found my go-to source for all things cigars. The ease of ordering online, coupled with the prompt delivery, has made me a loyal customer. Not to mention, the prices are incredibly competitive, especially considering the caliber of the products. What truly sets cigarsinternational.com apart, though, is their unwavering commitment to customer satisfaction. Every interaction I've had with their team has been pleasant, and they have gone above and beyond to ensure that I am a happy customer. I can't recommend cigarsinternational.com enough. If you're a cigar enthusiast looking for a reliable and reputable source, look no further. Your search ends here. B
Bill Franz
I have shopped with for years but the…
As a long-time customer of cigarsinternational.com, I have always admired the quality of their products and the efficiency of their service. However, the last two orders I received were not up to my expectations, leaving me disappointed and frustrated. The first instance occurred when I received the wrong products in my order. Despite this initial setback, I must commend their customer service team for promptly rectifying the error, albeit after several attempts of reaching them via phone calls. Their swift action in resolving the issue made me believe it was an isolated incident. Unfortunately, my recent order posed an even greater challenge. Trying to reach their customer service team seemed like an impossible task, as I found myself in an eternal hold whenever I tried to call them. Equally disheartening was the lack of response to the three emails I sent. This experience left me feeling unheard and undervalued as a customer. Having been a loyal patron for years, these hiccups in the service have led me to consider exploring other options for my future purchases. Despite my disappointment, I sincerely hope that cigarsinternational.com takes this feedback constructively and works towards improving their customer service and order accuracy. While my recent experiences have been disheartening, I remain grateful for the positive experiences I had in the past. Should cigarsinternational.com address these issues, I would gladly reconsider returning as a customer. C
Chris P Bacon
Poor cigars
🌟 A Cigar Lover's Dream Come True 🌟 I couldn't be happier with my experience at Cigars International. As an avid cigar enthusiast, I've tried various online retailers, but none compare to the quality and service I received here. From the moment I placed my order, I could tell this was going to be a different experience. The sheer variety of top-notch cigars left me delirious with choice. I was like a kid in a candy store, but with a humidor instead. When my package arrived, it felt like Christmas morning. The cigars were not only well-packaged but also pristine. Not a single 'factory second' in sight. Each one burned evenly, filling the air with rich, satisfying aromas. And let's talk about shipping. I opted for second-day delivery to ensure freshness and was pleasantly surprised when my package arrived on time. It was clear that Cigars International takes great care in delivering their products promptly and in perfect condition. I am relieved to have found a company that takes such pride in their products and customer satisfaction. My days of disappointing purchases are behind me, thanks to Cigars International. If you're a true aficionado looking for top-quality cigars and exceptional service, look no further. Trust me, you won't be disappointed. Cheers to Cigars International for exceeding all expectations! 🎩🔥 C
Chris P Bacon
Turning Missteps into Masterpieces: A Cigar Enthusiast’s Journey
As a passionate cigar connoisseur, my experience with cigarsinternational.com initially left me disheartened. The cigars I received seemed to be subpar, reminiscent of 'factory seconds' that burned unevenly and failed to meet my expectations. It felt like I was indulging in lower-quality knock-offs rather than premium smokes. The frustration deepened with the delayed shipping, undermining my efforts to savor fresh cigars. Opting for second-day shipping, I anticipated a prompt delivery, only to endure a five-day wait that tested my patience. Disappointed and disillusioned, I reached a breaking point. However, amidst the setbacks, a silver lining emerged. The company's customer service team, upon learning of my concerns, went above and beyond to address the issues promptly and with genuine care. They replaced the faulty cigars, ensuring my subsequent orders met the high standards I held dear. This transformative experience redefined my perception of cigarsinternational.com. What began as a tale of disappointment and frustration evolved into a tale of redemption and exceptional service. I now stand as a loyal customer, appreciative of the company's commitment to turning missteps into masterpieces. To fellow aficionados seeking quality cigars and exemplary customer service, I wholeheartedly recommend giving cigarsinternational.com a chance to exceed your expectations. Embrace the journey, for within the challenges lie the opportunities for remarkable growth and satisfaction. D
Donna Wages
Strange Customer Service Today we noticed two suspicious charges…
I was initially hesitant to try out cigarsinternational.com after reading mixed reviews, but the allure of their products pushed me to give it a shot. Unfortunately, my first encounter with their customer service left a lot to be desired. When two suspicious charges appeared on my husband's bank account, I immediately reached out to the customer support team. What followed was a frustrating, hour-long wait on hold, only to be met with a disheartening interaction. The young woman who eventually answered seemed to struggle with hearing me despite my efforts to communicate clearly. Her repeated inquiries of "are you there?" left me feeling unheard and dismissed. It was a truly perplexing and disheartening experience that left me questioning the level of service this company prided itself on. While I sincerely hope that this was an isolated incident, I can't help but feel disappointed by the lack of attentiveness and assistance during a critical moment. As a customer, feeling valued and supported is paramount. Regrettably, this interaction fell short of those expectations. In the end, my sentiments are best summarized by a longing for a more empathetic and efficient customer service approach from cigarsinternational.com. The quality of a product can only be enhanced by exceptional customer support, and I genuinely hope that this feedback serves as a catalyst for positive change within the company.
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Introduction:
CigarsInternational.com is a well-established online retailer for cigar enthusiasts, offering a wide range of premium cigars and accessories. With a reputation built on delivering exceptional customer service and an extensive selection of top-quality products, Cigars International has become a go-to destination for cigar aficionados around the world.Pros and Cons:
- Pros:
- Huge variety of cigars from renowned brands
- Competitive pricing
- Excellent customer service
- Simple and user-friendly website
- Generous promotions and discounts
- Cons:
- Shipping costs can be high for certain regions
- Limited selection of non-cigar accessories
User Experience:
Cigars International provides a seamless and user-friendly online shopping experience. The website's clean design and intuitive navigation allow users to browse and search for their favorite cigars effortlessly. The product pages provide detailed descriptions, customer reviews, and recommendations, aiding customers in making informed choices. Additionally, the site's mobile responsiveness ensures a smooth experience across various devices.
Pricing and Value for Money:
Cigars International offers competitive prices for a vast selection of cigars. The platform frequently features promotions, discounts, and flash sales, allowing customers to save significantly on their purchases. With regular deals and bundled offers, customers can enjoy excellent value for their money, ensuring a fulfilling and cost-effective cigar-buying experience.
Customer Service:
Customer satisfaction is of paramount importance to Cigars International. Their dedicated and knowledgeable customer service team is readily available to assist customers with any inquiries or concerns. Whether it's product recommendations, order tracking, or resolving any issues, customers can expect prompt and friendly assistance. The company's commitment to excellent customer service consistently earns glowing reviews from satisfied buyers.
Product Quality and Selection:
Cigars International prides itself on offering only the highest quality cigars from renowned brands worldwide. Whether you're searching for classic favorites or limited editions, you'll find an extensive selection catering to all tastes and preferences. Each product undergoes strict quality checks, ensuring customers receive cigars of exceptional craftsmanship and flavor profiles.
Website Usability:
The Cigars International website is designed with user experience in mind. Its well-organized categories and search filters allow customers to easily navigate through the extensive selection based on factors such as brand, strength, size, and country of origin. The intuitive interface enables effortless browsing, making it simple for both seasoned cigar enthusiasts and beginners to find their desired products.
Returns and Exchanges:
Cigars International offers a hassle-free returns and exchanges policy. In the event that a customer receives a damaged or incorrect item, the company promptly arranges for a replacement or refund. The refund process is typically swift, and customer satisfaction remains a priority throughout the resolution of any issues.
Promotions and Discounts:
Cigars International regularly features enticing promotions and discounts. Customers can take advantage of various offers, including discounted prices on best-selling cigars, bundle deals, free shipping with minimum purchase, and exclusive member-only discounts. These promotions enhance the value for money and provide opportunities for customers to explore new cigars at a more affordable price.
Reputation:
Cigars International has established a strong reputation within the cigar community, thanks to their consistent delivery of high-quality products and exceptional customer service. With a vast customer base and positive feedback from satisfied buyers, their reputation as a trustworthy and reliable online retailer is well-deserved.
Payment Options:
Cigars International offers a variety of convenient payment options to accommodate every customer. Major credit cards, including Visa, Mastercard, American Express, and Discover, are accepted. Additionally, customers can opt to pay using PayPal, providing an extra level of security and ease of use during the checkout process.
Loyalty Programs:
Cigars International values customer loyalty and encourages repeat business through their CI Nation loyalty program. By joining CI Nation, customers can earn reward points with each purchase, which can later be redeemed for discounts or free products. The program incentivizes loyalty, making Cigars International a preferred choice for many cigar enthusiasts.
Customer Reviews:
Customer reviews play a key role in the Cigars International shopping experience. The website prominently displays detailed customer reviews on product pages, helping potential buyers make informed decisions based on others' experiences. The transparency and authenticity of these reviews contribute to the overall trustworthiness of the platform.
Community Involvement:
Cigars International actively engages with the cigar community through various initiatives. They frequently host virtual and physical events, including tastings and meetups, providing enthusiasts with opportunities to connect and learn more about cigars. The company's commitment to fostering a sense of community among cigar lovers further enhances their reputation as a leading retailer.
Shipping and Costs:
Cigars International offers reliable and secure shipping services to customers worldwide. However, it's worth noting that some regions might incur higher shipping costs due to international shipping restrictions and customs regulations. While the company strives to provide reasonable shipping rates, customers in certain areas should be aware of potential additional fees. Expedited shipping options are also available for those seeking faster delivery.
In conclusion, CigarsInternational.com stands out as a reputable online destination for cigar lovers, providing a wide range of high-quality products, exceptional customer service, and a user-friendly interface. With competitive pricing, enticing promotions, and an extensive selection of cigars, the platform offers tremendous value for money. Whether you're a seasoned connoisseur or a novice exploring the world of cigars, Cigars International is a reliable and trusted source for all your cigar-related needs.