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Introduction is a web-based calling platform that enables users to make free or low-cost calls worldwide. The company prides itself on providing users with high-quality calls, excellent customer service, and affordable pricing. Citrustel has a simple user interface and no app to download or install, making it easily accessible to anyone with an internet connection.

Pros and Cons

Pros: - Free calling to select countries - No download or installation required - Cheap calling rates - Simple and easy-to-use interface - Excellent customer service Cons: - Limited free calling destinations - No mobile app available

User Experience has a very intuitive and user-friendly interface. The website is easy to navigate and provides clear instructions throughout the signup and calling process. Users can make calls directly from the webpage, eliminating the need for software or an app. Overall, the platform is a convenient and hassle-free way to make international calls.

Pricing and Value for Money

Citrustel offers a variety of calling packages at very competitive prices. Users can make free calls to select countries or purchase credits to make low-cost international calls to virtually any location. The rates are clearly displayed on the website, and there are no hidden fees or charges. Overall, Citrustel provides excellent value for money, with its low rates and free calling options.


Some popular alternatives to Citrustel include Skype, Viber, WhatsApp, and Google Voice. However, Citrustel is unique in that it provides free calling to select countries, has no app to download, and has competitive pricing structures.

Customer Service

Citrustel provides excellent customer service via phone, email, or live chat. Their representatives are knowledgeable and helpful, and they respond promptly to inquiries. The company also has a comprehensive FAQ section and support center, which is accessible to all users.

Product Quality and Selection

The quality of the calls made through Citrustel is generally very good, with clear voice quality and minimal interruptions. Users can make calls from their web browser, which eliminates the need for external software or hardware. The platform also offers a wide selection of calling packages, with affordable pricing options.

Website Usability has a simple, clean, and easy-to-use interface. The website is well-organized and provides clear instructions throughout the site. Users can easily sign up and start making calls within minutes, without any need for technical expertise.

Returns and Exchanges

As Citrustel provides a service rather than a product, there is no need for returns or exchanges. However, if users come across any issues with their account or payment, the company's customer service representatives are available to address any concerns promptly.

Promotions and Discounts

Citrustel offers various promotions and discounts to its users, including free credits for newcomers, and occasional discounts on calling packages. The deals are usually promoted on the website, and users can sign up for the company's newsletter to receive notifications about the latest offers.


Citrustel has a solid reputation for providing excellent service and low-cost calling solutions. The company has been in operation for several years, and its user base has been growing steadily. Citrustel also has a Trustpilot rating of 4.7 out of 5, indicating high levels of customer satisfaction.

Payment Options

Citrustel accepts a range of payment options, including credit/debit cards, PayPal, and Stripe. The payment process is straightforward and secure, with no hidden fees.

Loyalty Programs

Citrustel does not currently offer a loyalty program. However, users can take advantage of promotions to receive free credits and discounts on calling packages.

Customer Reviews

Users have generally provided positive reviews for Citrustel, highlighting the company's cheap calling rates, excellent voice quality, and helpful customer service. Some users have noted that the platform is straightforward and easy to use. However, some have also called for expanded free calling destinations.

Community Involvement

Citrustel does not appear to have any noteworthy community involvement initiatives at this time.

Shipping and Costs

As Citrustel is an online service, there is no shipping involved. The only costs associated with the platform are calling rates, which are clearly displayed on the website. There are no hidden fees or extra charges.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...