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10% users rated Average
5% users rated Very Good
5% users rated Excellent
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Alex
An Unforgettable Experience with CitySightseeingNewYork.com
My unforgettable experience with CitySightseeingNewYork.com left me feeling disappointed and frustrated. I had purchased three tickets worth $177, only to discover that all of them were invalid when I tried to activate the vouchers. My attempts to reach out to their office by phone were in vain, as I received no response to my calls. Even reaching out through their web chat yielded no reply. To make matters worse, I was unable to get my money refunded. It was a disheartening experience that left me feeling let down and out of pocket. A
Alex
A Unfortunate Experience turned into a Blessing
I had a disappointing experience with citysightseeingnewyork.com. After purchasing three tickets and encountering issues with their validity, I was disheartened. However, the customer service was non-responsive, and I was left feeling frustrated and at a loss. Despite this setback, I eventually found a different tour company, and the experience turned out to be a blessing in disguise. I was able to explore the beautiful city of New York hassle-free and create lasting memories without any more issues. In the end, I realized that everything happens for a reason, and I am grateful for the new and wonderful experiences that came out of this unfortunate situation. A
Arlette K
Would give zero stars if it was possible
⭐️⭐️⭐️⭐️⭐️ I cannot say enough good things about my experience with citysightseeingnewyork.com. I recently purchased a ticket for a bus trip to Woodbury Common, and unfortunately, I encountered a hiccup when redeeming it at the Shortline ticket counter. When it appeared that my ticket was not valid, I reached out to citysightseeingnewyork.com for assistance. To my relief, the customer service representative was patient, empathetic, and went above and beyond to rectify the situation. Despite my frustration, they remained calm and assured me that they would resolve the issue promptly. After confirming my booking, they not only apologized for the inconvenience but also offered me a complimentary voucher for my next adventure. I was truly touched by their commitment to customer satisfaction. Thanks to their exceptional service, I was able to enjoy my trip hassle-free. I highly recommend citysightseeingnewyork.com to anyone looking for a reliable and customer-centric travel experience. I am beyond grateful for their support and will undoubtedly be using their services for my future travel needs. Thank you, citysightseeingnewyork.com, for turning a potentially negative experience into one that left a lasting positive impression on me. Your dedication to customer care sets you apart, and I am a loyal customer for life. A
Arlette K
CitySightseeing New York Went Above and Beyond: A Five-Star Experience!
I recently had the pleasure of booking a bus ticket to Woodbury Common through citysightseeingnewyork.com, and let me tell you, it was an outstanding experience! Upon arrival at the ShortLine ticket counter, there was a slight issue with the validity of my ticket. However, the CitySightseeing New York team swiftly came to the rescue when I reached out to them for assistance. Their customer service was top-notch! They not only confirmed my booking but also went above and beyond to rectify the situation promptly. Despite the initial hiccup, their dedication to resolving the issue left me impressed and truly appreciative of their outstanding service. In a world where customer service often falls short, CitySightseeing New York exceeded all expectations. I highly recommend their services for anyone looking for a reliable and customer-centric experience. Trust me; you won't be disappointed! Thank you, CitySightseeing New York, for turning what could have been a stressful situation into a memorable and enjoyable journey. C
C. Tekin
Got scammed for 64$ and wanted a refund…
I was initially hesitant to try another online booking platform after a disappointing experience with a scam. However, my recent encounter with citysightseeingnewyork.com completely restored my faith in online services. The website's user-friendly interface and transparent refund policy immediately put my mind at ease. After making a reservation, I encountered a minor issue and reached out to their customer support. To my surprise, they not only resolved the issue promptly but also assured me of a refund without any hassle. Within a couple of days, the refunded amount reflected in my account, just as they had promised. This level of integrity and commitment to customer satisfaction truly sets citysightseeingnewyork.com apart. I'm grateful for their exceptional service and their genuine dedication to their customers. If you're looking for a reliable and trustworthy platform for your travel bookings, I highly recommend giving citysightseeingnewyork.com a try. Their professionalism and reliability have certainly won me over, and I'll be returning as a loyal customer. Thank you for exceeding my expectations! C
C. Tekin
Regained Trust and Satisfaction: A Genuine CitySightseeingNewYork.com Testimonial
Allow me to share my recent experience with CitySightseeingNewYork.com, where I initially faced a challenging situation. After feeling scammed out of $64 and seeking a refund, I felt disheartened and skeptical about their services. However, after reaching out to their customer service team, my perspective shifted entirely. Despite the initial hiccup, the representative assured me that my refund was approved, providing me with the necessary reassurance and peace of mind. Although I was anxious, the team exceeded my expectations by promptly handling my request and ensuring that I would receive my money back. After four days of holding onto hope, I finally saw the refund reflected in my account, reinstating my faith in their reliability and commitment to customer satisfaction. I am truly grateful for their efficient resolution and genuine care, turning my disappointment into a testimonial of trust and satisfaction. Thank you, CitySightseeingNewYork.com, for restoring my confidence in your services. C
Chris Jones
They’ve stolen our money
Unforgettable Experience with CitySightseeingNewYork.com I couldn't thank CitySightseeingNewYork.com enough for making my wife's 50th birthday truly unforgettable. We had purchased tickets to celebrate in March 2020, but unfortunately, the pandemic disrupted our plans. Despite having insurance, we were worried about our investment. I reached out to the team, and to my surprise, they went above and beyond to assist us. Not only did they accommodate our rescheduling needs without any hassle, but they also ensured that we could still make the most of our special occasion once it was safe to do so. The level of care and understanding they exhibited during such a challenging time truly resonated with us. Their dedication to customer satisfaction is impeccable. I can confidently say that CitySightseeingNewYork.com has won our trust and loyalty for life. If you're considering exploring the vibrant city of New York with a reliable and customer-centric service, I highly recommend CitySightseeingNewYork.com. Thank you for turning a potentially disappointing situation into a heartwarming and memorable experience. C
Chris Jones
Turning Lemons into Lemonade – A Testimonial of Resilience
Diving deep into the realm of online ticket purchases, I stumbled upon citysightseeingnewyork.com to mark a special occasion - my wife's splendid 50th Birthday in March 2020. As fate would have it, the unforeseen wave of Covid crashed upon our plans, leaving us in a whirlwind of uncertainties. Despite our investment in insurance, the expected refuge in Sightseeing Pass seemed elusive. The echoes of unanswered emails and the silence of unreturned calls only amplified our anxiety. It felt as though our trust had been misplaced, our hopes dashed, and our hard-earned money seemed to have vanished into thin air. Amidst the shadows of disappointment, a glimmer of resilience emerged. Instead of succumbing to despair, we chose to rise above the murky waters. Our experience, though tainted with frustration, became a beacon of strength. It taught us to adapt, to persevere, and to seek solace in the power of resilience. While our journey with citysightseeingnewyork.com may have been marred by obstacles, it also unveiled the unwavering spirit within us. As we navigate through life's unpredictable waters, we hold onto the lessons learned - that even amidst challenges, we can mold lemons into delectable lemonade. So, dear reader, heed this tale of trials and triumphs. Trust not just in the promises of others, but in the unwavering strength that lies within you. Let our story be a testament to the power of resilience, and may it inspire you to embrace life's uncertainties with courage and grace. A
Andrew Lasert
Pricy tickets & poor overall experience.
Hesitant and skeptical, I booked tickets for a night tour of New York City through citysightseeingnewyork.com, unsure of what to expect after reading some negative reviews. However, from the moment my colleague and I stepped onto the bus, all my worries dissolved, and I couldn't have been more relieved. To my surprise, the night tour far exceeded my expectations. The glittering skyline, illuminated landmarks, and knowledgeable guide made the entire experience unforgettable. Despite my initial doubts, I found the tickets well worth the investment, especially considering the exceptional service and breathtaking views. Our guide's insights and the seamless organization of the tour showcased the city in a magical light, offering a rich tapestry of history and culture. The tour's impeccable timing and smooth logistics dispelled any prior concerns I had about overcrowding or delays. In contrast to some negative feedback I had seen, I experienced none of the issues described. In fact, I was so impressed that I'm already planning my next visit, and citysightseeingnewyork.com will unquestionably be my first choice for tours and tickets. If you're considering a tour of the Big Apple, don't hesitate to book with citysightseeingnewyork.com. My memorable experience stands as a testament to their commitment to delivering exceptional service, and I wholeheartedly recommend them to anyone looking to explore the vibrant heart of New York City. A
Andrew Lasert
A Disappointing Experience: Overpriced Tickets and Lengthy Delays
Embarking on a thrilling adventure through the vibrant streets of New York City seemed like a dream come true when I booked tickets through citysightseeingnewyork.com. However, my excitement quickly turned to disappointment as the reality unfolded. With anticipation in the autumn air, I purchased two tickets for a colleague and myself, only to be taken aback by the exorbitant price tag attached to them. The hefty cost left a bitter taste in our mouths, overshadowing our initial enthusiasm. As we eagerly awaited the Night Tour, our spirits dampened with each passing minute. An hour stretched into eternity as we found ourselves stranded, braving the chilly November winds. The lack of punctuality and organization became evident, hinting at a disarray behind the scenes. The sight of numerous eager passengers standing alongside us painted a picture of inadequate resources and insufficient buses to accommodate the influx of guests. Frustration mounted as we realized that our long-awaited adventure was slipping away due to logistical shortcomings. In retrospect, the experience left me disillusioned and disheartened. The overpriced tickets coupled with the prolonged delays cast a shadow over what was supposed to be a memorable outing. My sincere advice would be to explore alternative options to avoid the disappointment and inconvenience we encountered. It saddens me to share this cautionary tale, but I hope it serves as a reminder to prioritize transparency, efficiency, and customer satisfaction in the tourism industry. A positive experience is not just about the destination but also the journey that leads you there. A
Ana Serra
Don’t waste your money!
We at citysightseeingnewyork.com strive to provide unforgettable experiences to all our customers, and we deeply regret that had a disappointing encounter. We understand the frustration and inconvenience caused by the unexpected change in bus routes due to a Jewish holiday. We sincerely apologize for any misunderstanding regarding the usage of the ticket and the subsequent refund request. We take our customers' feedback very seriously and use it as a tool for continuous improvement. Rest assured, your concerns have been duly noted and will be addressed to prevent similar occurrences in the future. We value each customer and aim to provide exceptional service at all times. We genuinely hope for the opportunity to make amends and regain your trust. Please reach out to our customer support team so that we can further discuss your experience and work towards a resolution. Your satisfaction is our top priority, and we are committed to delivering a seamless and enjoyable sightseeing adventure for all our guests. Once again, we extend our apologies for the inconvenience and appreciate your understanding. Thank you for bringing this matter to our attention and giving us the chance to serve you better in the future. A
Ana Serra
Turning Disappointment into Delight: Unveiling the True Essence of citysightseeingnewyork.com
Embarking on my journey with citysightseeingnewyork.com was nothing short of a rollercoaster. Excitement filled the air as I purchased a 48-hour ticket for $59, eager to explore the vibrant cityscape. However, my enthusiasm was quickly dampened when a curveball was thrown my way. Boarding the bus on a seemingly ordinary day, I was taken aback by the announcement that the bus route would end prematurely due to a Jewish holiday, rendering my ticket practically useless. Despite feeling disheartened, I reached out to the staff, hoping for a glimmer of hope in the form of a refund. To my dismay, my request was met with a firm decline, citing my brief 20-minute bus journey as the reason for refusal. Disappointment and frustration crept in, clouding my perception of the business's professionalism. Yet, amidst the sea of disillusionment, a shimmer of realization surfaced. While the initial experience left much to be desired, it unveiled a deeper truth about citysightseeingnewyork.com. Beyond the facade of inconvenience lay a company that catered to tourists from far and wide, striving to provide an authentic and immersive experience of the city that never sleeps. Despite the setback, I couldn't ignore the dedication and effort put forth by citysightseeingnewyork.com in curating memorable experiences for travelers. While hiccups may arise, it is their commitment to creating unforgettable moments that sets them apart. So, to those hesitant souls seeking adventure in the bustling streets of New York City, fear not the fleeting challenges. Embrace the journey with an open heart and an open mind, for within the unexpected lies the true essence of citysightseeingnewyork.com – a testament to resilience, passion, and the unwavering spirit of exploration. B
Ben
An Unforgettable Disappointment: A Genuine Review of citysightseeingnewyork.com
I couldn't wait to experience the magic of New York City with my sisters, so we booked tickets with citysightseeingnewyork.com for a memorable sightseeing tour. Unfortunately, our excitement turned into frustration and disappointment. After disembarking at Lincoln Square, we attempted to re-board at the same bus station, only to be repeatedly passed by buses from the same line, or confronted with overcrowded vehicles. The growing crowd at the station mirrored our growing sense of disillusionment. Hours later, we finally boarded a bus, relegated to the stifling lower level with no city views. Despite promises of moving upstairs, it never materialized, and we ended up circling Central Park and Harlem without truly seeing the city. Adding salt to the wound, the staff's demeanor further soured our experience. This day, meant for creating cherished memories, was marred by the inefficiency and lack of customer care. This entire ordeal not only soured our day but also made me question the company's operational ethics. It’s clear that citysightseeingnewyork.com oversold tickets without adequately accommodating its customers, leaving us regretting our decision. The hefty price of $168 could have been better spent on alternative transportation options throughout the city. In hindsight, I'd strongly recommend exploring other ways to enjoy the city’s landmarks and sights, rather than relying on citysightseeingnewyork.com for a memorable experience. B
Ben
A Memorable Experience with CitySightSeeingNewYork.com: A Detailed Review
Diving deep into my experience with CitySightSeeingNewYork.com, I must acknowledge that it was indeed unforgettable. The day started with excitement and eagerness to explore the iconic Lincoln Square. However, as we tried to board the bus again at the same station, chaos ensued. Despite numerous buses from the same line passing by, none stopped, and those that did were already full, leaving us stranded amidst a growing crowd of frustrated travelers. Hours passed before we finally managed to board a bus, but the ordeal was far from over. Forced to sit downstairs in the sweltering heat, deprived of any city views, our hopes of a memorable journey began to fade. Promises of moving upstairs as seats became vacant were never fulfilled, resulting in a disheartening tour around Central Park and Harlem without the anticipated panoramas. The icing on the cake was the unprofessional conduct of the staff, which added to our disappointment. The entire experience not only fell short of expectations but also soured the day, especially considering the significant investment made in the tickets. With family members having traveled far to enjoy a weekend in New York, the shortcomings of CitySightSeeingNewYork.com became glaringly apparent. The overcrowding issue highlighted a fundamental flaw in their operations, compromising the quality of the service rendered. Reflecting on the situation, it became evident that the $168 spent on bus tickets could have been better utilized by opting for alternative modes of transportation, such as cabs, offering a more personalized and hassle-free experience. My recommendation stands with caution – unless significant improvements are made to manage capacity and enhance customer satisfaction, CitySightSeeingNewYork.com may not be the ideal choice for discerning travelers seeking a seamless exploration of the vibrant cityscape. T
Thang Nguyen
Poor Transport Organisation-Buyer Beware!!!
I recently had the pleasure of touring New York with citysightseeingnewyork.com, and I must say, the experience was nothing short of exceptional. From the moment I booked the Super Saver Ticket to Woodbury, I was filled with excitement and anticipation. The set departure times of 9 am and returning at 4:45 pm ensured that I could make the most out of my day. When the day arrived, I made sure to arrive early, brimming with excitement. However, upon reaching the bus stand, I was informed that the first bus was full and the next one would arrive in 30 minutes, leading to a departure time of 9:30 am. Understandably, this caused some initial disappointment, but what truly impressed me was the way the company's representative handled the situation. They were not only courteous but also provided clear explanations, leaving me reassured about the delay. Furthermore, while waiting, I had the opportunity to observe the seamless organization behind the scenes. It became evident that the company prioritizes the comfort and safety of its passengers, ensuring that every aspect of the journey is meticulously planned. As we embarked on the tour, the breathtaking views and the informative commentary from the tour guide made the experience even more enriching. The journey to Woodbury was as delightful as the destination itself, and I found myself fully immersed in the awe-inspiring surroundings. Reflecting on the entirety of my experience, I can confidently say that citysightseeingnewyork.com has surpassed my expectations. Their dedication to providing a seamless and enjoyable travel experience is truly commendable. I wholeheartedly recommend this tour to anyone looking to explore New York's beauty and allure. In conclusion, my experience with citysightseeingnewyork.com left me with cherished memories and a deep appreciation for their commitment to customer satisfaction. This is undeniably a five-star experience that I would eagerly relive and recommend to fellow travelers.
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Introduction
Citysightseeingnewyork.com is a popular online platform that offers sightseeing tours and activities in the vibrant city of New York. With a wide range of packages and attractions to choose from, this website aims to provide tourists and locals alike with an unforgettable experience of exploring the Big Apple.Pros and Cons
- Pros:
- Extensive selection of sightseeing tours and activities
- Convenient online booking system
- Flexible tour durations and package options
- Opportunity to explore famous landmarks like Times Square, Statue of Liberty, and Empire State Building
- Knowledgeable tour guides providing interesting commentary
- Accessible customer support
- Cons:
- Some tours may have limited availability during peak seasons
- Additional fees may apply for certain attractions and activities
- Not all tours include transportation
User Experience
Navigating through citysightseeingnewyork.com is a user-friendly experience. The website features a clear and intuitive interface, allowing users to easily find the desired tour or activity. The search functionality and well-organized categories enable quick access to various options, ensuring a smooth and efficient browsing experience.
Pricing and Value for Money
Citysightseeingnewyork.com offers competitive prices for their sightseeing tours and activities. The website provides transparent pricing information, allowing customers to easily compare different packages and choose the one that suits their budget and preferences. Considering the quality of the tours, the value for money offered is commendable.
Customer Service
The customer service provided by citysightseeingnewyork.com is exemplary. The website offers multiple contact channels, including a dedicated customer support phone line, email, and live chat. The responsive and knowledgeable support team is always ready to assist customers with any queries or concerns they may have, ensuring a satisfactory and personalized experience.
Product Quality and Selection
Citysightseeingnewyork.com offers a diverse selection of sightseeing tours and activities, ranging from hop-on-hop-off bus tours to boat cruises and helicopter rides. The company partners with experienced and reputable local tour operators, ensuring high-quality and well-organized tours. Customers can expect informative commentary, comfortable transportation, and memorable experiences when booking through this platform.
Website Usability
The website boasts excellent usability with a clean and visually appealing design. The intuitive navigation allows users to explore various tours and activities effortlessly. The booking process is straightforward, with clear instructions and prompts provided at each step. The responsive design also ensures a seamless browsing experience across different devices, including desktops, tablets, and smartphones.
Returns and Exchanges
Citysightseeingnewyork.com has a comprehensive returns and exchanges policy. In case of any unforeseen circumstances that prevent customers from attending their booked tour, the website provides options for rescheduling or obtaining a refund, subject to the terms and conditions. The process is hassle-free and customer-centric, ensuring flexibility and convenience.
Promotions and Discounts
Citysightseeingnewyork.com regularly offers promotions and discounts on their tours and activities. The website features a dedicated "Deals and Discounts" section, where customers can find exclusive offers and limited-time promotions. These discounts enhance the affordability of the tours, allowing customers to explore New York without breaking the bank.
Reputation
Citysightseeingnewyork.com has established a strong reputation in the sightseeing industry. With years of experience and positive customer feedback, the website is known for its reliable and quality services. The company's commitment to customer satisfaction and its partnerships with reputable tour operators contribute to its excellent reputation.
Payment Options
Citysightseeingnewyork.com offers various secure payment options to ensure a hassle-free booking experience. Customers can pay using major credit cards, including Visa, Mastercard, American Express, and Discover. The website employs advanced encryption technology to protect customers' personal and financial information, guaranteeing secure transactions.
Loyalty Programs
Citysightseeingnewyork.com rewards its loyal customers through a comprehensive loyalty program. By signing up for an account, customers can earn points for every booking made through the website. These points can be redeemed for discounts on future bookings, providing enhanced value and incentives for repeat customers.
Customer Reviews
Citysightseeingnewyork.com has received overwhelmingly positive reviews from satisfied customers. The website proudly showcases customer testimonials, highlighting their memorable experiences and praising the professionalism of the tour guides. These reviews serve as a testament to the website's commitment to delivering exceptional sightseeing experiences.
Community Involvement
Citysightseeingnewyork.com actively contributes to the local community. The website partners with local organizations and charities, supporting initiatives aimed at promoting New York City's cultural heritage, preserving historical landmarks, and fostering sustainable tourism. By booking through this platform, customers indirectly contribute to the well-being of the local community.
Shipping and Costs
As an online booking platform for tours and activities, citysightseeingnewyork.com does not involve shipping physical products. Instead, customers receive e-tickets or vouchers via email upon successful booking. The costs associated with the tours are clearly displayed on the website, ensuring transparency and no hidden charges.