Citysightsny User Reviews

Introduction

CitySightsNY.com is a leading provider of sightseeing tours, attraction tickets, and other travel-related services in New York City. Founded in 2005, the company offers a wide range of experiences from hop-on-hop-off tours and helicopter flights to Broadway shows and museum tickets. They operate their own fleet of double-decker buses in the city and have partnered with over a hundred local suppliers to offer a diverse range of products.

Pros and Cons

Pros:

• Large selection of tours and activities
• Easy-to-use website with intuitive navigation
• Flexible booking options with multiple payment methods
• Convenient customer service through phone, email, and live chat

Cons:

• Pricing can be higher than other tour operators
• No free cancellations or refunds for most products
• Some tours may have limited availability during peak season
• No loyalty program or rewards scheme for repeat customers

User Experience

The CitySightsNY.com website has a clean and modern design that makes it easy for users to find what they are looking for. The homepage features a search bar and several categories such as bus tours, boat tours, and attraction tickets. Users can also explore tours by neighborhoods, themes, or duration. Each product page provides a detailed description, photos, reviews, and booking options. The checkout process is straightforward, and users can choose from various payment methods such as credit cards, PayPal, and Apple Pay. The company also sends confirmation emails and reminders to customers.

Pricing and Value for Money

CitySightsNY.com offers competitive prices for most of its products, but some may be higher than those of other tour operators. The company does not offer free cancellations or refunds for most products, which can be a disadvantage for customers who need to change their plans. However, they do offer some discounts and promotions from time to time, such as seasonal sales, combo deals, and coupon codes. Customers can also save money by purchasing multi-day passes or group tickets.

Alternatives

There are several other tour operators and ticket providers in New York City, including Big Bus Tours, Gray Line, and Viator. Each company has its own strengths and weaknesses, such as pricing, itinerary, and customer service. Customers should compare the options to find the best fit for their needs and budget.

Customer Service

CitySightsNY.com has a dedicated customer service team that can be reached by phone, email, or live chat. Their representatives are knowledgeable and friendly and can assist customers with bookings, cancellations, and other inquiries. The company also provides a FAQ section and a blog with helpful tips and recommendations. However, some customers have reported slow response times during peak season or technical difficulties with the website.

Product Quality and Selection

CitySightsNY.com partners with a wide range of local suppliers to offer a diverse selection of tours and activities, from classic landmarks to hidden gems. Their tours are conducted by experienced and licensed guides who can provide informative commentary in multiple languages. The company also operates its own fleet of double-decker buses that are equipped with audio guides and wifi. However, some customers have reported issues with the quality of the audio, the cleanliness of the buses, or the accuracy of the schedules.

Website Usability

The CitySightsNY.com website is well-designed and easy to navigate, with clear menus, buttons, and filters. Users can search for tours by keywords, neighborhoods, or themes, and filter by price, duration, or type. The website is also mobile-friendly and can be accessed from any device. However, some users may find the website cluttered or overwhelming due to the amount of information and options.

Returns and Exchanges

CitySightsNY.com has a strict cancellation policy that varies depending on the product type and timing. Most products are non-refundable and non-transferable, and any changes or cancellations may incur fees or penalties. However, some products may offer free cancellations up to a certain timeframe or for certain reasons, such as weather conditions or COVID-19 restrictions. Customers should carefully read the terms and conditions before booking.

Promotions and Discounts

CitySightsNY.com offers various discounts and promotions throughout the year, such as holiday specials, seasonal sales, and combo deals. Customers can also find coupon codes on third-party websites or social media channels. The company also offers group discounts and custom packages for corporate events or school trips.

Reputation

CitySightsNY.com has a good reputation in the travel industry and among customers, with a rating of 4.3 out of 5 on TripAdvisor and 3.9 out of 5 on Trustpilot. Customers generally praise the wide selection of tours, the knowledgeable guides, and the convenient booking process. However, some customers have reported issues with the customer service, the accuracy of the schedules, or the quality of the audio guides.

Payment Options

CitySightsNY.com accepts various payment methods, including major credit cards (Visa, MasterCard, AmEx, Discover), PayPal, and Apple Pay. The company uses SSL encryption to ensure the security of the payment information. However, some customers may prefer more payment options, such as Google Pay or Venmo.

Loyalty Programs

CitySightsNY.com does not have a formal loyalty program or rewards scheme for repeat customers, which may discourage some customers from booking again. However, the company may offer exclusive deals or promotions to subscribers of their email newsletter or social media channels.

Customer Reviews

CitySightsNY.com has a large number of customer reviews on various platforms, such as TripAdvisor, Trustpilot, and Google Reviews. Customers can read honest and detailed feedback from other travelers and use it to make informed decisions. The company also encourages customers to leave reviews and provides a link to a review page on their website.

Community Involvement

CitySightsNY.com is committed to supporting its local community and environment through various initiatives, such as donating a portion of every ticket sold to local charities or reducing their carbon footprint through eco-friendly practices. The company also partners with local organizations to promote cultural events, festivals, and exhibitions.

Shipping and Costs

CitySightsNY.com does not offer physical shipping or delivery, as most products are e-tickets or vouchers that can be printed at home or presented on a mobile device. There are no shipping costs or handling fees for most products, except for some physical merchandise or add-ons. Customers should read the product description carefully to see if any fees apply. In conclusion, CitySightsNY.com is an established and reliable provider of sightseeing tours and other travel-related services in New York City. With a wide selection of experiences, flexible booking options, and convenient customer service, it offers a convenient and enjoyable way to explore the city's top attractions. While some customers may experience issues with pricing, quality, or cancellations, the overall experience is positive and satisfactory.