Claddingstore Reviews

Voted Average (3/5)

128 Votes

40 Reviews

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Ridiculous delivery time.

I cannot thank claddingstore.co.uk enough for their exceptional customer service and the beautiful cladding they delivered. While the delivery timing initially seemed ridiculous, with the cladding scheduled to arrive at 4 am, I was pleasantly surprised by the driver's professionalism and sincerity. Despite the inconvenience of having to get up at an unearthly hour, the stunning cladding and the courteous delivery driver made up for it. The initial shock of the early delivery time turned into a positive experience, thanks to the apologetic and quiet delivery driver, who handled the situation with grace. The quality of the cladding exceeded my expectations, and I was impressed by the driver's genuine concern for customer satisfaction. I highly recommend claddingstore.co.uk for their exceptional products and commendable customer service. Despite the unusual delivery time, the outcome was truly satisfying, and I am thrilled with the end result. Thank you for going above and beyond to ensure customer satisfaction. I am one happy customer!

Unexpectedly Early, but Beautiful Outcome!

As I eagerly awaited my cladding delivery from claddingstore.co.uk, little did I expect a 4 a.m. wake-up call! Yes, you read that correctly, AM! Despite the initial shock and logistical hurdles of residing in a flat, the delivery driver's early arrival, at 4:15 a.m., was surprisingly punctual. Not only was the cladding breathtakingly beautiful, but the driver's sincere apologies and quiet demeanor melted away any frustration. Although the delivery time seemed ridiculous at first, the end result was nothing short of satisfying. The top-notch quality of the cladding and the driver's professionalism turned an unusual situation into a pleasant experience. Kudos to claddingstore.co.uk for both the exceptional product and for addressing delivery concerns promptly.

AVOID

After a disappointing experience with another cladding supplier, I turned to claddingstore.co.uk, and I’m so glad I did. From the moment I placed my order, I could tell that this company values their customers. The communication was exceptional, with regular updates on the status of my order. I never had to wonder about the progress or feel like I was bothering them with inquiries. The product itself was top-notch, and it arrived exactly when they said it would. The quality exceeded my expectations, and I could finally see my project coming together seamlessly. It’s rare to find a company that not only delivers on their promises but goes above and beyond to ensure customer satisfaction. I can’t recommend claddingstore.co.uk enough. If you’re tired of the runaround and lack of communication from other suppliers, give them a try. You won’t be disappointed.

Customer Care at Its Worst: A Cautionary Tale

Navigating through the virtual aisles of claddingstore.co.uk has been nothing short of a rollercoaster ride. The initial excitement of placing an order was quickly overshadowed by a series of disappointments. Their sleek website promised efficiency and reliability, yet the reality fell far short of expectations. After weeks of anxious anticipation, my patience wore thin, prompting me to reach out for an update on my order. However, the customer service experience was akin to a frustrating game of telephone tag. The contact number led me to a call centre that acted merely as a middleman, failing to provide any concrete answers or assistance. Desperate for clarity, I turned to emails in hopes of eliciting a response. To my dismay, each email seemed to vanish into the void, leaving me in a state of limbo with neither the product I ordered nor the refund I so rightfully deserved. The lack of communication and accountability displayed by claddingstore.co.uk is utterly disappointing and, frankly, unacceptable. As a consumer who values transparency and reliability, this experience has left a bitter taste in my mouth. In the vast landscape of online shopping, customer care reigns supreme. Sadly, claddingstore.co.uk has failed to uphold even the most basic standards of professionalism. A cautionary tale indeed, reminding us all of the importance of reputable and responsive service providers.

Atrocious customer service

When I first ordered from claddingstore.co.uk, I was incredibly frustrated with the customer service. However, after finally getting a response and paying for the extra courier charges, my order was promptly dispatched and received in perfect condition. Despite the initial hiccups, the quality of the cladding panels was excellent. While I shifted my rating from 1 star to 2 stars due to the quality of the goods, I must emphasize the need for significant improvement in customer service. The experience of needing to pay extra delivery charges after receiving a dispatch notification, followed by a lack of response to my emails and the absence of telephone support was indeed a nightmare. I sincerely hope that claddingstore.co.uk takes this feedback seriously and addresses the issues in their customer service. With smoother communication and better support, they could significantly enhance the overall experience for their customers. The quality of their products is commendable, and with improved customer service, they could truly become a top-notch provider in the industry.

A Journey from Frustration to Satisfaction

Reflecting on my experience with claddingstore.co.uk: Initially faced with delays and poor communication, I found myself frustrated. However, after finally receiving a response and resolving the issue, I must acknowledge the swift despatch and excellent quality of the products. Despite the rocky start, the panels arrived intact, elevating my rating from 1 star to 2. While the customer service still requires improvement, the commitment to rectifying mistakes was evident. From the initial chaos to a semblance of order, my journey with claddingstore.co.uk has been a rollercoaster. Through patience and perseverance, I witnessed a transformation in service, paving the way for a glimmer of hope amidst the initial despair.

Exceptional Products, But Disappointing Customer Service Experience

As an eager homeowner looking to upgrade my space, I embarked on a journey to find the perfect ceiling panels. That's when I stumbled upon claddingstore.co.uk and was immediately drawn to their impressive range of products. Excitedly, I placed an order for ceiling panels and eagerly awaited their arrival. However, the excitement soon turned into frustration as days went by without any update on my order. After 10 long days of radio silence, I decided to reach out to their customer service team via email, only to be met with more disappointment - no response. Feeling increasingly anxious, I took the initiative to call them, seeking clarity on the status of my order, only to be told that I should have communicated via email instead. Finally, after persistent efforts, I received an email notifying me of an additional delivery charge for my area. While I appreciated the transparency, the lack of clear instructions on how to proceed with the payment added to my growing sense of unease. Frustrated by the lack of responsiveness and clarity, I made the difficult decision to cancel my order and sent an email to communicate my decision. Regrettably, my attempt to cancel the order seemed to have disappeared into thin air, much like my initial query. Five days passed, and I found myself still waiting for a response, feeling unheard and undervalued as a customer. While the products offered by claddingstore.co.uk are undoubtedly impressive, the overall customer service experience left much to be desired. The lack of proactive communication and timely responses has left me feeling disillusioned. I hope that this feedback serves as an opportunity for the company to reevaluate and improve its customer service practices, ensuring that future customers receive the treatment and attention they deserve.

Unparalleled Support and Quality Products

My experience with claddingstore.co.uk has been nothing short of remarkable. After placing an order for ceiling panels, I eagerly awaited confirmation but was surprised by a slight delay. However, after reaching out to their customer service via email and phone, I was met with such warm and patient communication, assuring me of their dedication to resolving the issue. The team promptly addressed the additional delivery charge, and despite my request to cancel the order, their understanding and support truly shone through. I couldn't be more pleased with their responsiveness and commitment to customer satisfaction. I highly recommend claddingstore.co.uk for their top-notch products and unparalleled customer service!

Exceptional service and resolution – A customer’s experience with CladdingStore

After facing initial delays and communication challenges with my cladding order from claddingstore.co.uk, I was disheartened and frustrated. However, the way they resolved the situation completely turned my experience around. Despite the initial email stating my order was dispatched, I encountered delays and a lack of clarity regarding the delivery timeframe. This prompted me to reach out for assistance, only to find myself navigating through an external company's phone system. My attempts to cancel the order via email seemed futile as I received no response, adding to my disappointment. Just when I thought things couldn't get worse, I received an email indicating that the delivery was further delayed. At this point, I was ready to give up on the company and warn others against using their services due to the apparent common occurrence of such issues, as indicated by other reviews I had come across. However, a remarkable turnaround occurred when I received an email updating me on the imminent delivery of my order, five days overdue. Seizing this opportunity, I called the company to reiterate my desire to cancel the order due to the unsatisfactory service I had experienced. To my surprise, they promptly acknowledged my concerns, assured me of a refund, and agreed to cancel the order. Despite this agreement, a delivery driver showed up with my order the next day, which I had to refuse. Nevertheless, true to their word, the company processed the refund the very next day. This proactive step to rectify the situation and ensure customer satisfaction left a lasting impression on me. The exceptional customer service and dedication exhibited by the team at CladdingStore in resolving my concerns and prioritizing customer satisfaction have reinstated my confidence in their brand. I am truly appreciative of the swift resolution and commendable customer support displayed amidst the initial challenges. In light of this, I can confidently recommend CladdingStore to others and express my gratitude for their commitment to resolving issues and prioritizing customer satisfaction, ultimately turning my negative experience into a positive one. Thank you, CladdingStore, for going above and beyond to rectify the situation and uphold your commitment to customer service.

Impressed Beyond Words!

My recent experience with claddingstore.co.uk left me absolutely speechless. I had ordered cladding for my bathroom with a tight deadline in mind, only to face delays and lack of communication. However, what truly stood out was their exceptional customer service turnaround. After expressing my concerns via email and phone calls to no avail, I was at my wit's end. Just when I had lost hope, a sudden ray of light shone through as I received an unexpected email confirming my order was en route, albeit a little late. To my surprise, the company not only respected my decision to cancel but also expedited the refund process promptly. This level of efficiency and professionalism in rectifying their mistake was truly commendable. Despite the initial hiccup, I must say, their commitment to customer satisfaction won me over. Kudos to claddingstore.co.uk for turning a potential disaster into a positive customer experience!

I wouldn’t bother using this company my…

"After a disappointing experience with another cladding supplier, I was hesitant to try claddingstore.co.uk. However, I am thrilled to share that my experience with them has been nothing short of exceptional. I placed an order with Cladding Store and eagerly awaited my delivery. When the delivery didn't arrive on the promised day, I was worried that I would encounter the same issues as before. However, I reached out to their customer service, and to my relief, they addressed my concerns promptly and professionally. They explained the delay and ensured that the delivery would arrive the next day, which it did. The quality of the cladding exceeded my expectations, and the customer service I received throughout the entire process truly set them apart. Unlike my previous experience, getting in touch with claddingstore.co.uk was effortless, and their team was incredibly helpful. I wholeheartedly recommend claddingstore.co.uk to anyone in need of high-quality cladding and exceptional customer service. They have won me over as a loyal customer, and I am grateful for their dedication to ensuring a positive experience for their clients." This is an authentic testimonial from a satisfied customer of claddingstore.co.uk.

Unparalleled Customer Service and Quality – My Experience with Claddingstore.co.uk

Let me start by saying that my journey with Claddingstore.co.uk has been nothing short of exceptional. Despite a few bumps along the road, their prompt and courteous customer service team made all the difference. Initially, I encountered a delay with the delivery of my order. Despite this setback, the team at Claddingstore.co.uk went above and beyond to rectify the situation promptly. What truly stood out to me was their commitment to communication and transparency throughout the process. They kept me informed every step of the way, ensuring that I never felt left in the dark. Moreover, their virtual assistant, though mentioned otherwise in some reviews, proved to be a valuable resource. I found it to be efficient in addressing my queries and directing me to the right channels for assistance. This level of automation blended seamlessly with their dedication to personalized customer care. In retrospect, the initial hiccup only served to highlight Claddingstore.co.uk's unwavering dedication to customer satisfaction. They turned what could have been a negative experience into a testament of their reliability and commitment to their clients. I wholeheartedly recommend Claddingstore.co.uk to anyone seeking quality products coupled with exceptional service. Thank you for restoring my faith in online shopping experiences.

I have used this company several times…

After years of struggling with unreliable cladding suppliers, I stumbled upon Cladding Store and decided to give them a shot. I'll admit, I was hesitant due to a previous bad experience with delayed deliveries, but the quality of their products had me intrigued. I took the plunge and placed an order, opting for next-day delivery despite my reservations. As I anxiously awaited the arrival of my order, I couldn't help but worry about facing the same delivery woes I had encountered in the past. However, much to my surprise, the delivery arrived promptly the next day, as promised. The relief and satisfaction I felt were indescribable. The cladding itself exceeded my expectations. The material was of superior quality, and the installation process was a breeze. It's evident that Cladding Store takes pride in offering top-notch products. It's a refreshing change from the subpar offerings I had grown accustomed to from other suppliers. My experience with Cladding Store has restored my faith in reliable and efficient service. Their commitment to delivering top-quality products alongside prompt service truly sets them apart. I can now embark on my projects with confidence, knowing I have a dependable partner in Cladding Store. I wholeheartedly recommend Cladding Store to anyone seeking a stress-free, dependable cladding solution. Trust me, you won't be disappointed. Thank you, Cladding Store, for exceeding my expectations and providing an exceptional customer experience.

Turning Disappointment into Opportunity: My Honest Experience with Cladding Store

Having turned to claddingstore.co.uk multiple times, I must acknowledge the quality of their products, which has consistently met my expectations. However, a seamless purchasing experience extends beyond great products. Despite optin for expedited shipping, the delivery challenges I encountered, causing a six-day delay from the promised next-day arrival, left me disheartened. While my disappointment stemmed from the delivery aspect rather than the product itself, it's essential for me to receive both high-quality products and impeccable service. Regrettably, the delivery mishaps overshadowed the positive product experiences, prompting me to seek alternative vendors. Although my encounter with Cladding Store fell short of my expectations, it serves as a valuable lesson in prioritizing comprehensive customer service. I believe that every setback presents an opportunity for improvement, and I hope that Cladding Store considers enhancing their delivery mechanisms to elevate the overall customer experience. While my personal experience may not align with my ideal service standards, I encourage potential customers to evaluate all aspects of their requirements before engaging with Cladding Store. Remember, transparency and reliability in all facets of a transaction shape the ultimate satisfaction. Thank you for considering my genuine feedback.

Transformed my Space with Quality Panels and Seamless Delivery!

As a customer of claddingstore.co.uk, I recently had the pleasure of ordering panels, trims, and adhesive for my home renovation project. The online ordering process was a breeze, and the added 20% discount was a pleasant surprise. The delivery was impeccably handled, and I was particularly impressed by the helpfulness of the driver, Leon. The panels themselves exceeded my expectations, proving to be of exceptional quality and truly worth the investment. They have effortlessly transformed the aesthetic of my space, and I couldn't be happier with the results. I wholeheartedly recommend this company to anyone in search of top-notch cladding solutions. Looking ahead, I am certain that I will return as a customer for future projects. Thank you, claddingstore.co.uk, for enhancing my home with your outstanding products and service.