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Jeanmarie
Claravital attempt to scam with payment…
I can't thank claravital.de enough for their exceptional service. After ordering a pair of crutches on 25/3, I initially encountered a payment issue. However, the team was quick to rectify the situation and ensured that the transaction went through smoothly. Despite a slight delay in delivery, the customer service team was incredibly helpful and transparent throughout the process. They promptly addressed my concerns and provided me with constant updates regarding the shipment. Their professionalism and dedication to customer satisfaction truly stood out. Not only did they honor their commitment to quality products, but they also went above and beyond to guarantee a seamless purchasing experience. I highly recommend claravital.de to anyone in need of reliable medical equipment. Their integrity and willingness to assist customers sets them apart from other providers. I am incredibly grateful for their outstanding support and couldn't be happier with the product I received. Thank you, claravital.de, for your outstanding service. J
Jeanmarie
Overcoming Challenges with Online Orders – My Experience with Claravital
I recently had an unexpected experience while ordering medical devices from Claravital.de. Initially, I encountered a hiccup where Claravital claimed that my Visa payment had failed. After verifying with Visa, it was confirmed that the payment had indeed gone through successfully. Days passed, and to my dismay, there was still no sign of the delivery by 6/4. Upon reaching out to DHL, they too had no record of a parcel for me. To my surprise, Claravital then requested an additional payment via PayPal or bank transfer, despite the initial payment being completed through Visa, which had already been debited from my bank account. Moreover, Claravital affiliated themselves with etrustshop, promising reimbursement, but no tangible decisions were made. Feeling uneasy, I sent a registered mail with confirmation of receipt within the legal cancellation period of 14 days for online orders. Through this ordeal, my trust in both Claravital and the supposed "guarantee" from etrustshop wavered. Despite these challenges, I remain hopeful for a satisfactory resolution to this unsettling situation.
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