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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 21 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 1.8 5
Jan 2023 5 4.1 1.7 1.3 5 5
Feb 2023 5 5 5 5 3.4 1.8
Mar 2023 5 5 5 5 3.1 5
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Detailed Clarins Review by


Clarins is a popular beauty brand that focuses on natural ingredients and eco-friendly packaging. Their website,, is a great place to browse their selection of skincare, makeup, and fragrance products. In this editorial review, we will cover various aspects of the website and the brand.

Pros and Cons

Pros: - Wide selection of products - Focus on natural ingredients - Eco-friendly packaging - Free shipping on orders over $75 - 3 free samples with every order - Easy to use website Cons: - Products can be expensive - Limited shade range in makeup products - No loyalty program

User Experience has a user-friendly interface that makes it easy to browse and shop for products. The website is well-organized, and you can easily filter products by category, concern, or collection. The product pages provide detailed information about each item, including ingredients, benefits, and directions for use. In addition, the website offers skincare consultation and beauty advice to help customers choose the best products for their skin concerns.

Pricing and Value for Money

Clarins products are known for their high quality and natural ingredients, but they can be pricey. Prices range from $26 for a lipstick to $205 for a luxury skincare set. However, the value for money is good, as many of the products have a long-lasting effect and can provide visible results within weeks.


Clarins has many competitors in the skincare and beauty industry, such as L'Oreal, Estée Lauder, and Clinique. However, Clarins stands out for their focus on natural ingredients and eco-friendly packaging. Customers looking for similar brands can try Kiehl's, The Body Shop, or Origins.

Customer Service provides excellent customer service through their online chat, email, and phone support. They also have a detailed FAQ section on their website that addresses common customer inquiries. Additionally, they offer a 30-day return policy on all products, and customers can request a return authorization through their online account or by contacting customer service.

Product Quality and Selection

Clarins offers a wide selection of products for skincare, makeup, and fragrance. Their products are made with natural ingredients and are designed to address common beauty concerns such as aging, hydration, and brightening. The products are also cruelty-free and many of them are vegan. Additionally, the brand offers seasonal collections and limited-edition products to keep their selection fresh and exciting.

Website Usability

The website is easy to navigate and use. The homepage offers featured products and promotions, as well as links to product categories and collections. The search function makes it easy to find specific products, and the filters can be used to narrow down product options. The checkout process is streamlined and offers various payment options, including credit cards, PayPal, and Apple Pay.

Returns and Exchanges

Clarins offers a 30-day return policy on all products, and customers can request a return authorization through their online account or by contacting customer service. Refunds are issued to the original payment method within 15 business days. Shipping costs for returns are the responsibility of the customer.

Promotions and Discounts

Clarins offers promotions and discounts throughout the year, including seasonal sales, free gifts with purchase, and exclusive offers for their email subscribers. They also offer a loyalty program in Europe that provides points for purchases, but this program is not offered in North America at this time.


Clarins has a strong reputation in the beauty industry for their focus on natural ingredients and eco-friendly packaging. They have won numerous awards for their products and have received positive reviews from customers and beauty experts alike.

Payment Options accepts various payment options, including credit cards, PayPal, and Apple Pay. The website uses SSL encryption to protect customer information and ensure secure transactions.

Loyalty Programs

Clarins does not currently offer a loyalty program in North America. However, they have a loyalty program in Europe called "Club Clarins" that provides points for purchases, exclusive gifts, and personalized beauty advice.

Customer Reviews

Customer reviews are available for many products on the website. These reviews provide valuable feedback from real customers about product effectiveness, fragrance, and overall satisfaction.

Community Involvement

Clarins is committed to social and environmental responsibility, and they have various initiatives to support these efforts. They partner with organizations such as FEED, a non-profit that provides school meals to children in need, and they use eco-friendly materials in their product packaging.

Shipping and Costs offers free standard shipping on orders over $75. Expedited shipping options are also available for an additional fee. Shipping costs for orders under $75 vary depending on the size and weight of the package, as well as the destination. Orders typically ship within 1-2 business days.