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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Clarins Overall rating
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Review article published on: 20 Feb 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.1 4.1 5 2.7 1.7
Feb 2023 5 5 5 5 3 5
Mar 2023 5 5 5 5 5 5
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Detailed Clarins Review by

Introduction is the official online store of Clarins, a French luxury skincare brand that offers high-end beauty products. The website features a wide selection of skincare, makeup, and fragrance products catering to different skin types and concerns. With over 60 years of experience in the beauty industry, Clarins is committed to delivering effective, natural, and safe beauty solutions.

Pros and Cons

  • Wide selection of skincare, makeup, and fragrance products
  • High-quality and effective products
  • Easy and secure online shopping experience
  • Free shipping for orders over 5,000 rubles
  • Loyalty program with exclusive benefits and discounts
  • Relatively higher prices compared to other beauty brands
  • No option for cash on delivery

User Experience offers a seamless and user-friendly online shopping experience. The website features a clean and minimalist design, making it easy to navigate and find products. The website is also responsive, making it accessible on different devices. Customers can create an account to save their personal and billing information, view order history, and enjoy other exclusive benefits.

Pricing and Value for Money

Clarins is a premium beauty brand that comes with a price. While the products may be relatively expensive compared to other beauty brands, they offer high-quality, effective, and natural ingredients that deliver results. Clarins also offers various promotions and discounts throughout the year, which can help customers save on their purchases.


Some alternative beauty brands to Clarins include La Mer, Lancôme, Estée Lauder, and Guerlain. These brands also offer high-quality and effective skincare products, although they may come at a higher price point.

Customer Service offers excellent customer service, with a team of professionals ready to assist customers with their inquiries, complaints, and feedback. Customers can contact through phone, email, or live chat, and expect a prompt and helpful response.

Product Quality and Selection

Clarins is known for its high-quality and effective skincare products made with natural ingredients. The brand offers a wide selection of products catering to different skin types and concerns, including anti-aging, hydration, firming, and brightening. Clarins also offers makeup products and fragrances that complement its skincare line.

Website Usability features a clean and intuitive website design that makes it easy for customers to find products and place orders. The website is responsive, making it accessible on different devices. also offers various tools and resources to help customers make informed purchasing decisions, including product descriptions, reviews, and recommendations.

Returns and Exchanges

Customers can return any product purchased from within 14 days of delivery, provided that the product is unused, unopened, and in its original packaging. also offers a hassle-free exchange process, where customers can exchange their products for a different size or shade.

Promotions and Discounts offers various promotions and discounts throughout the year, including seasonal sales, special deals, and exclusive offers for loyalty program members. Customers can also get free sample products with their orders, which allows them to try new products without commitment.


Clarins has a strong reputation in the beauty industry, with over 60 years of experience and a loyal customer base. The brand is known for its high-quality and natural skincare products that deliver visible results. Clarins also emphasizes its commitment to sustainable and ethical practices, ensuring that its products are safe for both customers and the environment.

Payment Options accepts various payment methods, including credit and debit cards, online payments, and bank transfers. However, the website does not offer an option for cash on delivery.

Loyalty Programs offers a loyalty program called "CLUB CLARINS," which rewards customers with exclusive benefits and discounts. Customers can earn points by purchasing products, sharing reviews, and referring friends. The program has three tiers, and the higher the tier, the more benefits and discounts customers can enjoy.

Customer Reviews features customer reviews and ratings for each product, allowing other customers to make informed purchasing decisions. The reviews are genuine and unbiased, representing actual customer experiences.

Community Involvement

Clarins is committed to responsible and sustainable practices, both in its product development and social initiatives. The brand supports various social and environmental causes, including reforestation, women's empowerment, and cancer research.

Shipping and Costs offers free shipping for orders over 5,000 rubles. For orders below 5,000 rubles, customers can choose the delivery method and receive an estimated cost during checkout. uses reputable couriers to ensure that orders are delivered promptly and securely.

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