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0% users rated Poor
0% users rated Average
3% users rated Very Good
95% users rated Excellent
S
Sarah Gheith
Brilliant customer service from Ameen…
My review for clarks.co.uk Brilliant customer service from Ameen yesterday for helping my husband buy the shoes he wanted but were slightly too big. He really helped him by giving him the option of putting insoles as there weren’t any smaller sizes for those particular shoes. Turned out the insoles did the job, making the shoe fit his feet better. Thanks again, Ameen. Happy customers here! A
AA
Thank you Ameen
My review for clarks.co.uk Thank you Ameen from the St. Ann’s store in Harrow. He went above and beyond in helping me and my wife pick out shoes, and helping with my difficult sizing issues. Much appreciated. E
Eirian Roberts
Exceeding Expectations: A Touching Testimonial for Clarks
Diving into my experience with Clarks, I must confess I was initially taken aback by what seemed like a roadblock in customer service. After encountering a zipper malfunction on my daughter's school boots, I reached out for assistance. The process appeared lengthy, requiring detailed documentation and follow-ups for a resolution. However, what transpired next truly moved me. Not only did Clarks acknowledge the quality issue promptly, but they also displayed genuine empathy and understanding. Their agreement to provide a refund reflected a commitment to customer satisfaction that extended beyond mere transactions. Although the refund process encountered delays, the sincerity in their communication shone through. Despite moments of frustration, I witnessed a company striving to uphold its reputation by addressing customer concerns with care. The transparency in admitting fault and willingness to make amends left a lasting impression on me. I believe that in the realm of customer service, challenges are inevitable, but the true test lies in how a company navigates them. In the end, my single experience does not define the entirety of Clarks. It is a testament to their dedication to excellence, even amidst setbacks. As I eagerly await the resolution, I am hopeful that this engagement will only strengthen the bond between customer and brand. Grateful for the opportunity to share this journey, I am confident that Clarks will emerge from this moment stronger and more resilient. To those considering Clarks for their footwear needs, I encourage you to look beyond the surface and discover a company that values its customers deeply. In a world where service can sometimes falter, Clarks has shown me that integrity and commitment still prevail. Thank you, Clarks, for reminding me that true excellence lies not only in perfection but in the effort to make things right. T
Teri Dee Smith
Great customer service
My review for clarks.co.uk Great customer service. Was served by Karen in the cwmbran store. I have a very fussy 4 year old. She was very patient and understanding, making sure he was very happy with his choice and not just pushing a sale. I felt confident that he left the shop happy and with 2 pairs of shoes that fit him well. M
Marie
Outstanding Service Beyond Expectations at Clarks
From the moment I stepped into the Clarks store in Ipswich, I was greeted by the warmth and professionalism of Mary, who truly embodied exceptional customer service. My quest for a perfect pair of black flat slip-ons was met with her unwavering dedication to cater to my needs. Not only did she tirelessly search for the sizes and widths I required, but she also went above and beyond to ensure I found the ideal pair. Despite the store being out of stock in black, Mary's proactive approach impressed me. She offered alternatives, showcasing a different color for me to try on and promptly checked if black could be ordered. Throughout the process, her friendly demeanor and genuine care made the experience truly enjoyable. Mary's patience and attentiveness stood out as she created a stress-free environment, never once pressuring me to rush or make a hasty decision. Her commitment to ensuring customer satisfaction was evident in every interaction, leaving me not only with a perfect pair of shoes but also with a lasting impression of exceptional service. Thank you, Clarks, for employing remarkable individuals like Mary who go above and beyond to exceed customer expectations. Your dedication to providing outstanding service has solidified my loyalty as a customer. Sincerely, S
Sian McElroy
Cindy – Stevenage branch
My review for clarks.co.uk Cindy in the Stevenage branch was so patient and kind to me and my two boys! My 5 & 2 year old where hectically selecting shoes / generally running around the shop and Cindy spoke calmly and kindly. She managed to get their measurements and went out to the back of the shop to see what shoes they had in stock for both boys. Thank you so much for being so relaxed and helpful Cindy 😊 T
Tina Constable
Unmatched Excellence in Customer Service – Jenny’s Exceptional Care Made All the Difference
I couldn't be more pleased with the outstanding service I received from Jenny at clarks.co.uk. My visit to the West Bromwich branch was truly remarkable, all thanks to Jenny's exceptional care and attention to detail. Jenny went above and beyond to assist both myself and my grandson during our visit. She not only provided us with a warm welcome but also took the time to understand our needs and preferences. Jenny's personalized approach stood out as she patiently offered multiple shoe options for my grandson to try on, ensuring we found the perfect fit. Her expertise and genuine interest in helping us were evident, making the entire shopping experience a delight. Jenny's dedication to customer satisfaction is truly commendable, and her friendly demeanor added a personal touch that made us feel valued and appreciated. Thank you, Jenny, for your brilliant service and for making our visit to clarks.co.uk memorable. Your professionalism and care have undoubtedly set a high standard for customer service, and I am grateful for the exceptional experience you provided. L
Linda Jane
A Heartfelt Thank You to the Amazing Staff at Clark’s
My experience at Clark's Skipton branch on 12/2/24 was truly exceptional. I had the pleasure of being assisted by a staff member with blonde hair, whose name unfortunately escapes me. Her dedication and helpfulness in finding the perfect shoes for my son stood out among all my previous visits to Clark's. It was evident that she went above and beyond to ensure that my son not only got the right size but also received personalized attention. Her commitment to customer service was truly commendable, and I couldn't be more grateful for the wonderful experience she provided. Thank you, Clark's, for consistently delivering outstanding service, and a special thank you to the blonde-haired staff member who made our visit truly memorable. You have not only gained a loyal customer but also left a lasting impression of excellence. F
Ffion
Exceptional service – Carmarthen store
My review for clarks.co.uk Exceptional service today from Sarah (Carmarthen store). I took my daughter for her first pair of shoes. Sarah was very knowledgeable, helpful, kind, friendly and brilliant with the kids! We left feeling confident that we chose the right shoes for our daughter - we could not have done it without the help of Sarah! May I add, her taste is impeccable! Anything I write will not do this lady enough justice! Please don’t take my word for it, pop in and see for yourselves! You will not be disappointed! C
caleb gardiner
We visited Clark’s in Ipswich immediately to…
My assessment for clarks.co.uk We visited Clark’s in Ipswich immediately to get my 1 yr previous his pre strolling footwear. The 2 women that helped me had been Angela and Lucy. They had been beautiful women and really useful. I consider Angela was in coaching and he or she did an incredible job and Lucy took her time to point out her to do good it. Thankyou women for making it an gratifying expertise for Freddie. Y
YE
Outstanding Customer Service and Quality Products at Clarks.co.uk
I cannot speak highly enough of my recent experience at clarks.co.uk. The customer service I received from Ameen, worker no.10, was truly exceptional. Not only did he expertly measure my shoe size, but he also went above and beyond to help me find the perfect rugged and lightweight shoe for school. Thanks to his assistance, I not only found a stylish pair but also one that felt incredibly comfortable. I would wholeheartedly recommend Clarks to anyone in search of top-notch service and high-quality products. Thank you, Ameen, and thank you, Clarks! O
OWEN
Great customer service from Rosie at…
My review for clarks.co.uk Great customer service from Rosie at Clarks. Had to send some shoes back and although Evri had returned the parcel the following day, I hadn’t heard from Clarks for almost a week. Contacted them and Rosie confirmed they had the return and started the refund process. My advice would be to buy from a Clarks shop though as the £5.00 delivery charge is non refundable and I for one can’t afford to basically put a fiver down the drain right now! M
Margaret Drake
Service with a smile
My review for clarks.co.uk Real problem getting suitable footwear. So impressed to be greeted by Lynzi at Clarks in Lowestoft, and to discover that she knew her stock. Helpful suggestions, made us feel nothing was too much trouble. Gave us space, no "hovering ", but quick to sense when intervention might be helpful. We noted that she kept an eye on all her customers, no one was ignored. Such a pleasant change to actually get service, in the true meaning of the word. Result: wonderful comfy quality shoes and a rare feel good factor after shopping. P
Phil
A Fairy Tale Experience at Castlepoint, Bournemouth
Stepping into Clark's at Castlepoint with our energetic 3-year-old felt like entering a magical realm. Abby, the patient and attentive staff member, guided us through the aisles of shoes with grace and understanding. Despite the challenges of fitting tiny feet, Abby's dedication shone through as she helped us find the perfect pair. An hour of exploration and fitting led us to the ideal shoes that our daughter adored from the moment she put them on. Their smiles and comfort are a testament to Abby's exceptional service and the quality of Clark's shoes. Our shopping experience at Castlepoint was not just about buying footwear; it was about creating lasting memories woven with kindness and expertise. Thank you, Abby, for making our visit truly enchanting. It was more than buying shoes; it was a fairy tale come to life at Castlepoint, Bournemouth. J
John Hannin
Great service by Mina @ Grafton St., Dublin
My review for clarks.co.uk In advance of a family wedding, my son needed a pair of stylish yet comfortable formal dress shoes. Having previously visited a number of other retailers, we called into Clark’s on Grafton St., where we were expertly attended to by Mina who attentively dealt with my son who is now very happy with his purchase. Thanks Mina for being so patient and efficient - much appreciated
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