Clarks Reviews

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40 Reviews

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S Sarah Gheith
39 days ago

Brilliant customer service from Ameen…

My review for clarks.co.uk Brilliant customer service from Ameen yesterday for helping my husband buy the shoes he wanted but were slightly too big. He really helped him by giving him the option of putting insoles as there weren’t any smaller sizes for those particular shoes. Turned out the insoles did the job, making the shoe fit his feet better. Thanks again, Ameen. Happy customers here!
A AA
39 days ago

Thank you Ameen

My review for clarks.co.uk Thank you Ameen from the St. Ann’s store in Harrow. He went above and beyond in helping me and my wife pick out shoes, and helping with my difficult sizing issues. Much appreciated.
E Eirian Roberts
39 days ago

Exceeding Expectations: A Touching Testimonial for Clarks

Diving into my experience with Clarks, I must confess I was initially taken aback by what seemed like a roadblock in customer service. After encountering a zipper malfunction on my daughter's school boots, I reached out for assistance. The process appeared lengthy, requiring detailed documentation and follow-ups for a resolution. However, what transpired next truly moved me. Not only did Clarks acknowledge the quality issue promptly, but they also displayed genuine empathy and understanding. Their agreement to provide a refund reflected a commitment to customer satisfaction that extended beyond mere transactions. Although the refund process encountered delays, the sincerity in their communication shone through. Despite moments of frustration, I witnessed a company striving to uphold its reputation by addressing customer concerns with care. The transparency in admitting fault and willingness to make amends left a lasting impression on me. I believe that in the realm of customer service, challenges are inevitable, but the true test lies in how a company navigates them. In the end, my single experience does not define the entirety of Clarks. It is a testament to their dedication to excellence, even amidst setbacks. As I eagerly await the resolution, I am hopeful that this engagement will only strengthen the bond between customer and brand. Grateful for the opportunity to share this journey, I am confident that Clarks will emerge from this moment stronger and more resilient. To those considering Clarks for their footwear needs, I encourage you to look beyond the surface and discover a company that values its customers deeply. In a world where service can sometimes falter, Clarks has shown me that integrity and commitment still prevail. Thank you, Clarks, for reminding me that true excellence lies not only in perfection but in the effort to make things right.
T Teri Dee Smith
39 days ago

Great customer service

My review for clarks.co.uk Great customer service. Was served by Karen in the cwmbran store. I have a very fussy 4 year old. She was very patient and understanding, making sure he was very happy with his choice and not just pushing a sale. I felt confident that he left the shop happy and with 2 pairs of shoes that fit him well.
M Marie
39 days ago

Outstanding Service Beyond Expectations at Clarks

From the moment I stepped into the Clarks store in Ipswich, I was greeted by the warmth and professionalism of Mary, who truly embodied exceptional customer service. My quest for a perfect pair of black flat slip-ons was met with her unwavering dedication to cater to my needs. Not only did she tirelessly search for the sizes and widths I required, but she also went above and beyond to ensure I found the ideal pair. Despite the store being out of stock in black, Mary's proactive approach impressed me. She offered alternatives, showcasing a different color for me to try on and promptly checked if black could be ordered. Throughout the process, her friendly demeanor and genuine care made the experience truly enjoyable. Mary's patience and attentiveness stood out as she created a stress-free environment, never once pressuring me to rush or make a hasty decision. Her commitment to ensuring customer satisfaction was evident in every interaction, leaving me not only with a perfect pair of shoes but also with a lasting impression of exceptional service. Thank you, Clarks, for employing remarkable individuals like Mary who go above and beyond to exceed customer expectations. Your dedication to providing outstanding service has solidified my loyalty as a customer. Sincerely,
S Sian McElroy
39 days ago

Cindy – Stevenage branch

My review for clarks.co.uk Cindy in the Stevenage branch was so patient and kind to me and my two boys! My 5 & 2 year old where hectically selecting shoes / generally running around the shop and Cindy spoke calmly and kindly. She managed to get their measurements and went out to the back of the shop to see what shoes they had in stock for both boys. Thank you so much for being so relaxed and helpful Cindy 😊
T Tina Constable
39 days ago

Unmatched Excellence in Customer Service – Jenny’s Exceptional Care Made All the Difference

I couldn't be more pleased with the outstanding service I received from Jenny at clarks.co.uk. My visit to the West Bromwich branch was truly remarkable, all thanks to Jenny's exceptional care and attention to detail. Jenny went above and beyond to assist both myself and my grandson during our visit. She not only provided us with a warm welcome but also took the time to understand our needs and preferences. Jenny's personalized approach stood out as she patiently offered multiple shoe options for my grandson to try on, ensuring we found the perfect fit. Her expertise and genuine interest in helping us were evident, making the entire shopping experience a delight. Jenny's dedication to customer satisfaction is truly commendable, and her friendly demeanor added a personal touch that made us feel valued and appreciated. Thank you, Jenny, for your brilliant service and for making our visit to clarks.co.uk memorable. Your professionalism and care have undoubtedly set a high standard for customer service, and I am grateful for the exceptional experience you provided.
L Linda Jane
39 days ago

A Heartfelt Thank You to the Amazing Staff at Clark’s

My experience at Clark's Skipton branch on 12/2/24 was truly exceptional. I had the pleasure of being assisted by a staff member with blonde hair, whose name unfortunately escapes me. Her dedication and helpfulness in finding the perfect shoes for my son stood out among all my previous visits to Clark's. It was evident that she went above and beyond to ensure that my son not only got the right size but also received personalized attention. Her commitment to customer service was truly commendable, and I couldn't be more grateful for the wonderful experience she provided. Thank you, Clark's, for consistently delivering outstanding service, and a special thank you to the blonde-haired staff member who made our visit truly memorable. You have not only gained a loyal customer but also left a lasting impression of excellence.
F Ffion
39 days ago

Exceptional service – Carmarthen store

My review for clarks.co.uk Exceptional service today from Sarah (Carmarthen store). I took my daughter for her first pair of shoes. Sarah was very knowledgeable, helpful, kind, friendly and brilliant with the kids! We left feeling confident that we chose the right shoes for our daughter - we could not have done it without the help of Sarah! May I add, her taste is impeccable! Anything I write will not do this lady enough justice! Please don’t take my word for it, pop in and see for yourselves! You will not be disappointed!
C caleb gardiner
39 days ago

We visited Clark’s in Ipswich immediately to…

My assessment for clarks.co.uk We visited Clark’s in Ipswich immediately to get my 1 yr previous his pre strolling footwear. The 2 women that helped me had been Angela and Lucy. They had been beautiful women and really useful. I consider Angela was in coaching and he or she did an incredible job and Lucy took her time to point out her to do good it. Thankyou women for making it an gratifying expertise for Freddie.
Y YE
39 days ago

Outstanding Customer Service and Quality Products at Clarks.co.uk

I cannot speak highly enough of my recent experience at clarks.co.uk. The customer service I received from Ameen, worker no.10, was truly exceptional. Not only did he expertly measure my shoe size, but he also went above and beyond to help me find the perfect rugged and lightweight shoe for school. Thanks to his assistance, I not only found a stylish pair but also one that felt incredibly comfortable. I would wholeheartedly recommend Clarks to anyone in search of top-notch service and high-quality products. Thank you, Ameen, and thank you, Clarks!
O OWEN
40 days ago

Great customer service from Rosie at…

My review for clarks.co.uk Great customer service from Rosie at Clarks. Had to send some shoes back and although Evri had returned the parcel the following day, I hadn’t heard from Clarks for almost a week. Contacted them and Rosie confirmed they had the return and started the refund process. My advice would be to buy from a Clarks shop though as the £5.00 delivery charge is non refundable and I for one can’t afford to basically put a fiver down the drain right now!
M Margaret Drake
40 days ago

Service with a smile

My review for clarks.co.uk Real problem getting suitable footwear. So impressed to be greeted by Lynzi at Clarks in Lowestoft, and to discover that she knew her stock. Helpful suggestions, made us feel nothing was too much trouble. Gave us space, no "hovering ", but quick to sense when intervention might be helpful. We noted that she kept an eye on all her customers, no one was ignored. Such a pleasant change to actually get service, in the true meaning of the word. Result: wonderful comfy quality shoes and a rare feel good factor after shopping.
P Phil
40 days ago

A Fairy Tale Experience at Castlepoint, Bournemouth

Stepping into Clark's at Castlepoint with our energetic 3-year-old felt like entering a magical realm. Abby, the patient and attentive staff member, guided us through the aisles of shoes with grace and understanding. Despite the challenges of fitting tiny feet, Abby's dedication shone through as she helped us find the perfect pair. An hour of exploration and fitting led us to the ideal shoes that our daughter adored from the moment she put them on. Their smiles and comfort are a testament to Abby's exceptional service and the quality of Clark's shoes. Our shopping experience at Castlepoint was not just about buying footwear; it was about creating lasting memories woven with kindness and expertise. Thank you, Abby, for making our visit truly enchanting. It was more than buying shoes; it was a fairy tale come to life at Castlepoint, Bournemouth.
J John Hannin
40 days ago

Great service by Mina @ Grafton St., Dublin

My review for clarks.co.uk In advance of a family wedding, my son needed a pair of stylish yet comfortable formal dress shoes. Having previously visited a number of other retailers, we called into Clark’s on Grafton St., where we were expertly attended to by Mina who attentively dealt with my son who is now very happy with his purchase. Thanks Mina for being so patient and efficient - much appreciated

Introduction Clarks.co.uk is a popular online destination for high-quality footwear and accessories. With a heritage dating back to 1825, Clarks has built a reputation for crafting stylish and comfortable shoes. Their website offers a wide range of products for men, women, and children, catering to different occasions and preferences. In this editorial review, we will evaluate various aspects of Clarks.co.uk to help consumers make informed decisions.

Pros and Cons

Pros:
  • Extensive range of footwear options for all genders and age groups
  • Quality craftsmanship and materials for durable products
  • Wide selection of sizes, including half sizes and different width options
  • User-friendly website with intuitive navigation and clear product information
Cons:
  • Pricing can be on the higher side compared to some competitors
  • Limited customization options for certain shoe styles
  • Occasional complaints about delivery delays

User Experience

Clarks.co.uk offers a seamless user experience with a visually appealing and easy-to-navigate website. The interface allows users to search for products using various filters, including gender, size, color, and style. Detailed product descriptions, images, and size guides ensure customers make informed purchasing decisions. The checkout process is straightforward, with multiple payment options, including credit/debit cards and PayPal.

Pricing and Value for Money

Clarks products are priced at a premium level due to their quality craftsmanship and materials. While the prices may be higher compared to some competitors, they reflect the brand's commitment to delivering long-lasting and comfortable footwear. Clarks occasionally offers discounts and promotions, providing customers with opportunities to save money while investing in the brand's reliable products.

Customer Service

Clarks.co.uk prioritizes customer satisfaction and offers reliable customer service. Their support team is easily reachable through phone, email, or an online chat feature. They promptly address queries and concerns, ensuring customers feel valued. Clarks also provides a comprehensive FAQs section, covering various topics, including orders, deliveries, and returns.

Product Quality and Selection

Clarks is renowned for its exceptional product quality. Their shoes are meticulously crafted using premium materials, resulting in comfortable and long-lasting footwear. From casual sneakers to formal dress shoes, Clarks offers a wide range of styles to suit different occasions and personal preferences. They also provide options for different size options, ensuring customers can find the perfect fit.

Website Usability

The Clarks.co.uk website is designed with user-friendliness in mind. The intuitive interface allows customers to easily browse through various categories and apply filters to find their desired products. Each product page contains comprehensive information, including size availability, materials used, and customer reviews. The website's responsive design ensures a seamless browsing experience on desktop and mobile devices.

Returns and Exchanges

Clarks offers a hassle-free returns and exchanges policy. Customers can return unworn products within 30 days of purchase for a full refund. Return shipping is free of charge, making it convenient for customers. The website provides clear instructions and a user-friendly returns portal, further simplifying the process.

Promotions and Discounts

Clarks occasionally offers promotional discounts on their products. These promotions can range from discounts on specific products to sitewide sales. Customers are encouraged to sign up for the Clarks newsletter or follow their social media channels to stay informed about the latest promotions and exclusive offers.

Reputation

With a history spanning almost two centuries, Clarks has established a strong reputation for producing high-quality footwear. Their commitment to craftsmanship, comfort, and style has earned them a loyal customer base. Clarks is a trusted brand that continuously strives to deliver exceptional products and customer service.

Payment Options

Clarks.co.uk provides various secure payment options to cater to different customer preferences. Customers can conveniently pay for their purchases using major credit/debit cards, including Visa, Mastercard, and American Express. Additionally, Clarks accepts payments through PayPal, ensuring flexibility and security during transactions.

Loyalty Programs

Clarks offers a loyalty program called "Clarks Rewards," providing customers with exclusive benefits. Members can earn points on their purchases, receive personalized offers, and enjoy priority access to sales events. This loyalty program enhances the overall shopping experience and rewards customers for their ongoing support.

Customer Reviews

Clarks.co.uk features customer reviews for each product, contributing to the transparency and authenticity of the website. Customers can access these reviews to gain insights into the fit, comfort, and quality of the products they are interested in. Clarks actively encourages customers to leave reviews, fostering a community-driven shopping experience.

Community Involvement

Clarks is involved in various community initiatives and charitable partnerships. They support causes related to education, sustainability, and social welfare. Through these efforts, Clarks demonstrates its commitment to making a positive impact beyond the realm of footwear.

Shipping and Costs

Clarks.co.uk provides reliable shipping services with reasonable delivery times. Standard delivery is free for all orders, while express delivery options are available at an additional cost. Clarks ensures secure packaging to protect products during transit, and customers can track their orders to stay updated on the delivery status. In conclusion, Clarks.co.uk offers a compelling online shopping experience with its extensive footwear selection, high-quality products, user-friendly website, and reliable customer service. While prices may be on the higher side, the investment in Clarks products reflects their durability and comfort. With a strong reputation, exceptional product quality, and commitment to customer satisfaction, Clarks remains a trusted brand in the footwear industry.