Clearly Reviews

Voted Good (5/5)

57497 Votes

78 Reviews

Vote Now

Outstanding Customer Service: A Grateful Testimony to Richard

My encounter with Richard at clearly.ca was nothing short of remarkable. Faced with a perplexing issue while trying to purchase contacts on the website, Richard's expertise and dedication shone through. He efficiently delved into the matter, ensuring that I wasn't overcharged for my order. His swift resolution not only alleviated my concerns but also showcased his commitment to customer satisfaction. Richard, your assistance was invaluable, and I am truly grateful for your exceptional service! A big thank you for going above and beyond to help me navigate through this situation seamlessly.

The Remarkable Bernie: A Customer Service Gem at Clearly.ca

I simply had to share my experience with the exceptional individual, Bernie, at Clearly.ca. His patience, knowledge, friendliness, and politeness truly stood out during my recent glasses order. Despite encountering multiple website issues on the first day, Bernie dedicated over an hour to ensure my order went through smoothly. Even when payment complications arose the next day, Bernie tirelessly assisted me for another hour. The dedication and hard work Bernie exhibited were truly commendable. It's evident that his commitment to customer satisfaction knows no bounds. Clearly.ca is indeed fortunate to have someone as diligent and patient as Bernie as part of their team. In my opinion, Bernie's unwavering dedication warrants not just a raise but double the recognition. I rarely take the time to fill out feedback forms, but Bernie's exceptional service compelled me to share this glowing review. Thank you, Bernie, for your amazing assistance. You are a true asset, and your efforts have not gone unnoticed. Sincerely, JH❤️

Transformative Experience with Neda at Clearly: Finding Glasses Made Easy and Fun!

From feeling overwhelmed to leaving confidently with two pairs of glasses, my journey at Clearly with Neda was nothing short of amazing. Walking into the West 4th store in Kitsilano, Vancouver, I was greeted by Neda's warm demeanor that instantly put me at ease. Her approach was refreshing – no pushy sales tactics, just a genuine desire to help. Neda's keen eye and ability to truly listen and understand my preferences made the experience feel like shopping with a friend. After a decade with the same glasses, I was overdue for a change but unsure where to start. Neda's guidance was invaluable; she effortlessly steered me towards options that complemented my style and personality. Her patience and expertise turned what could have been a daunting task into a fun and enjoyable process. With Neda's help, I found not just one, but two perfect pairs that I'm truly excited about. Her assistance extended beyond making a sale; she helped me discover a newfound confidence in my eyewear choices. Thank you, Neda, for your exceptional service and genuine care. You've made a lasting impact, and I couldn't be happier with my new glasses. Here's to you and your fantastic work – wishing you a wonderful week ahead! :)

A Tale of Persistence and Frustration: My Experience with clearly.ca

Navigating the world of online shopping can be a rollercoaster of emotions, and my recent experience with clearly.ca was no exception. After receiving the wrong contacts for one eye, I reached out to customer service seeking a resolution. Despite being reassured that a refund would be processed, my hopes were dashed when the second box arrived with the same error. Frustrated but undeterred, I contacted customer service once again. Their response, advising me to seek my contacts elsewhere, left me feeling disheartened. As I awaited the promised refunds for both errors, I found myself embroiled in a lengthy waiting game that spanned over two weeks. The process of securing my rightful refund was not without its challenges. I found myself having to advocate for myself, ensuring that all my expenses would be covered. It was disheartening to discover that the handling fee was still on the table, despite clearly.ca's repeated mistakes. Despite the hurdles faced, I remained persistent. Finally, after much back and forth, I was able to secure the refund I deserved. This ordeal with clearly.ca was indeed a test of patience and resolve, a journey that shed light on both the frustrations and triumphs of online shopping. Through it all, I emerged with a newfound appreciation for the importance of standing firm in the face of challenges. While my experience may have been rocky, it was a testament to the power of perseverance in ensuring a satisfactory outcome.

Resolved with Exceptional Care

Sharing my experience shopping with Clearly.ca. Recently, I had to return three pairs of glasses. Initially, I encountered issues with the refund process, causing frustration. Despite the website's promise of a 4-7 business day turnaround, delays occurred. However, after reaching out to their customer service, my concerns were promptly addressed. Despite the initial setback, their team went above and beyond to rectify the situation with exceptional care and attention to detail. This level of commitment and personalized service truly sets Clearly.ca apart in the online optical market. I appreciate their efforts in resolving the issue promptly and professionally, reinstating my confidence in their brand.

Unmatched Quality and Value

From the moment I stumbled upon Clearly, my eyewear shopping experience transformed for the better. The first time I ordered glasses from them, little did I know it would mark the beginning of a long-standing relationship with eyewear excellence. What initially started as a convenient choice before I worked at an optometrist clinic quickly evolved into a deep-rooted trust in Clearly's products. I vividly recall my surprise when, despite being accustomed to expensive brand names, Clearly's glasses not only matched but exceeded the quality of my $400 frames. The durability and craftsmanship of their eyewear truly stood out, proving that superior quality doesn't always come with a hefty price tag. Even after my departure from the clinic and the loss of discounts, my loyalty to Clearly remained unwavering. Their commitment to providing top-notch quality at an affordable price point never failed to impress me. The seamless blend of style, durability, and affordability in Clearly's frames continues to win me over time and time again. In a world teeming with options, Clearly distinguishes itself by offering unmatched value and quality that transcends mere eyewear. Thank you, Clearly, for being the beacon of reliability in the realm of eyewear, where affordability meets excellence.

Transformed by a Decade-long Relationship with Clearly.ca

As a loyal customer for over a decade, my journey with clearly.ca has been nothing short of transformative. The superior service and reliability have kept me coming back year after year for my contact lens needs. Reflecting on my extensive history with clearly.ca, I recall a single hiccup in an otherwise flawless experience. However, the swift resolution of this issue within days only highlighted the exceptional customer service that sets Clearly apart from the rest. My recent order placed on a Saturday arrived promptly the following Wednesday, meeting my expectations effortlessly. The seamless delivery process, combined with the accurate fulfillment of my order, further solidified my trust in the brand. With each interaction, Clearly has consistently delivered not only on their products but, more importantly, on their commitment to exceptional customer care. This dedication is what sets Clearly.ca apart and continues to earn my loyalty for another ten years to come.

Incredible Customer Service Experience with Liza at clearly.ca

Let me tell you about my experience with Liza at clearly.ca – it was truly exceptional. From the moment I connected with her, I knew I was in good hands. Liza's dedication to resolving my issue promptly was impressive, and her professionalism truly shone through. What stood out to me the most was Liza's ability to make me feel like a valued customer. Despite the temporary phone line disconnect, she made sure to re-establish contact without any delay, ensuring a seamless support experience. Her efficiency and genuine concern for my problem left a lasting impression on me. Liza's customer service skills are top-notch, and clearly.ca is fortunate to have such a dedicated team member. Thank you, Liza, for going above and beyond to assist me – you truly made my day!

Exceptional Customer Care: A Beacon of Comfort and Support

When it comes to reaching out to companies, my anxiety often gets the best of me, creating a barrier between me and resolving any issues. However, my recent interaction with Clearly.ca's representative was nothing short of a breath of fresh air. From the moment our conversation began, their friendly and easygoing demeanor immediately put me at ease. Instead of feeling defensive, I felt heard, understood, and valued as a customer. Not only was the representative prompt in addressing my concerns, but they also went above and beyond to provide me with all the information I needed to navigate my next steps effortlessly. The entire customer service experience felt like a warm embrace, relieving me of any stress or apprehension I had about contacting Clearly in the future. Knowing that such a positive encounter is possible fills me with confidence for any future interactions. Thank you, Clearly.ca, for setting the gold standard in customer care and for ensuring that each interaction leaves a lasting impression of comfort and support. Your exceptional service has not gone unnoticed and is truly appreciated. Here's to many more stress-free exchanges in the future. Cheers to a job well done!

Exceptional Support Service at its Finest

The moment I connected with Chelle from Clearly.ca's online support chat, I knew I was in good hands. Her assistance went above and beyond, turning my typical customer service experience into an exceptional one. Navigating through the online support chat was a breeze, and Chelle's prompt and helpful responses made me feel valued as a customer. In a world where calling customer service can be a hassle, Clearly.ca's chat function felt like a breath of fresh air. Chelle's professionalism and dedication to ensuring my queries were resolved efficiently highlighted Clearly.ca's commitment to providing top-notch customer service. It's rare to come across such a seamless and pleasant support experience these days, and Chelle truly exceeded my expectations. For anyone looking for a company that values its customers and invests in providing outstanding support, Clearly.ca is the way to go. Thank you, Chelle, for making my online shopping experience a memorable and enjoyable one.

Unbeatable Prices and Unbreakable Frames: A Testament to Quality and Service at Clearly.ca

Let me share my genuine experience with Clearly.ca, where I found that the prices during specials truly cannot be beat. And you know what? Even their regular prices are unmatched in the market. What's more, as someone in my 70s, I found their online ordering process incredibly user-friendly and easy to navigate, which speaks volumes about their dedication to customer experience. But let's talk about quality. I'll never forget the day I accidentally ran over my Derik Cardigan sunglasses with my F150. I braced myself for the frames to snap at any moment, but to my disbelief, I managed to untwist and straighten them out. And you know what? Two years later, I'm still wearing those same sunglasses without any issues. That's the kind of durability and craftsmanship you can expect from Clearly.ca. Dealing with them has truly been a joy. It's refreshing to come across a company that not only offers top-notch products but also delivers exceptional service that goes above and beyond. If you're looking for quality glasses that stand the test of time, Clearly.ca is the place to be. Thank you for making my eyewear shopping experience a delightful one!

Gratitude to Nicole’s Exceptional Service at Clearly.ca

Allow me to share my exceptional experience with Nicole at Clearly.ca. Her promptness and friendliness in addressing my concerns truly stood out. Nicole not only attended to my issue swiftly but also ensured that a resolution was reached promptly. Her dedication and efficiency shone through as she effortlessly resolved my problem and even managed to have an email sent to me before the end of our conversation. Nicole, your exceptional service did not go unnoticed, and I am truly grateful for your assistance. Thank you for making my experience with Clearly.ca a positive one!

Above and Beyond Service at Clearly.ca: A Customer’s Grateful Experience with Luis

I recently encountered a hiccup while ordering a significant batch of contact lenses from Clearly.ca. Despite my mistake, Luis from Clearly.ca not only rectified the issue promptly but also handled the situation with unparalleled grace and kindness. His exceptional customer service left me not only impressed but also deeply grateful. Luis's dedication to resolving my problem exceeded all my expectations. His willingness to go the extra mile and provide such personalized care truly set Clearly.ca apart from other online retailers. Thanks to Luis's outstanding support, I have now decided to make Clearly.ca my exclusive go-to for all my optical needs. Without a doubt, Luis's exemplary service has not only earned Clearly.ca a loyal customer but has also restored my faith in exceptional customer care. Thank you, Luis, for your kindness and professionalism – you have undoubtedly made a lasting positive impact on me.

Above and Beyond: A Customer’s Journey with Richard at clearly.ca

Let me share my remarkable experience with clearly.ca, specifically with my advisor Richard. From the moment I connected with Richard, I knew I was in good hands. His assistance was not only great but truly exceptional. Richard's jovial demeanor made our interaction delightful; he was not just helpful but also injected humor, making the process enjoyable. Despite my repeated errors in providing the necessary information, Richard remained patient and thorough. He meticulously verified all details, ensuring accuracy and leaving no room for mistakes. It was evident that Richard genuinely cared about resolving my issue efficiently and effectively. Richard demonstrated a level of dedication that exceeded my expectations. His commitment to customer satisfaction was truly commendable. I left the conversation not only with my concern addressed but also with a smile on my face, thanks to Richard's friendly and professional approach. For anyone seeking exceptional assistance and a pleasant customer service experience, I wholeheartedly recommend reaching out to Richard at clearly.ca. His unwavering dedication and personable nature make him a standout advisor, setting the bar high for customer service excellence.

Life Saver: Claire’s Exceptional Support Rushed My Return Process with Ease

I cannot praise clearly.ca enough for the exceptional customer service, especially Claire's remarkable assistance. When I reached out to inquire about the status of my return, Claire's prompt and helpful response not only provided clarity but also expedited the entire process. Her proactive approach truly saved the day and ensured that my return was swiftly processed. Every interaction with your customer service team has been consistently delightful, and I am incredibly grateful for the seamless and efficient support. Thank you for being a breath of fresh air in the realm of customer service!