Users Voice for Clearly
0% users rated Poor
1% users rated Average
7% users rated Very Good
85% users rated Excellent
Rate Clearly Coupons Store
| Sep 2022 | 4.7 | 4.8 | 1 | 4.5 | 1.4 | 5 |
|---|---|---|---|---|---|---|
| Oct 2022 | 4.4 | 5 | 1 | 4.7 | 1 | 1 |
| Nov 2022 | 4.7 | 5 | 1 | 4.2 | 5 | 5 |
| Dec 2022 | 5 | 4.8 | 5 | 5 | 2.2 | 2 |
| Mar 2023 | 4.3 | 5 | 1 | 3.3 | 5 | 5 |
| Line Chart for Rating of peer stores |
clearly.ca
visiondirect.com.au
gearbest.com
patpat.com
agoda.com
amiclubwear.com
Detailed Clearly Review by Aisha Bachlani
Introduction
Clearly.ca is one of Canada's leading online eyewear retailers, offering a wide variety of prescription glasses, sunglasses, and contact lenses at affordable prices. The company was established in 2000 as Clearly Contacts and has since grown into an innovative digital eyewear provider that is trusted by millions of Canadians today.Pros and Cons
Clearly.ca provides its customers with an impressive range of eyewear options that are all available at reasonable prices. In addition, the website is user-friendly, making it easy for customers to find the eyewear they need. However, the company's return and exchange policy may not be as consumer-friendly as some other online eyewear retailers.User Experience
Navigating Clearly.ca is easy, with customers being able to browse through a comprehensive selection of eyeglasses, sunglasses, and contact lenses in a variety of styles, colours, and designs. Customers can also use the online tool to virtually “try on” frames to get a better idea of what they may look like.Pricing and Value for Money
Clearly.ca's pricing is competitive, making its eyewear one of the most affordable options in Canada. The company also offers exclusive deals, promotions, and discounts from time to time, so customers can save even more whether they're purchasing prescription glasses or sunglasses.Alternatives
There are several other online eyewear retailers in Canada such as BonLook and Zenni Optical that offer comparable products and pricing.Customer Service
Clearly.ca ensures that exceptional customer service is provided through every step of the purchasing process. Customers can reach customer service representatives by email or phone, and the company’s website contains a comprehensive FAQ section.Product Quality and Selection
Clearly.ca's selection of eyewear includes a broad range of prescription glasses, sunglasses, and contact lenses from some of the most well-known brands in the eyewear industry. The quality of products is also impressive, ensuring that customers receive eyewear that is both functional and stylish.Website Usability
The Clearly.ca website is easy to navigate, and customers can find everything they need with minimal fuss. Customers can browse by gender, style, colour, and brand, and the virtual "try-on tool" helps customers get a better idea of what a particular pair of eyeglasses or sunglasses will look like before making a purchase.Returns and Exchanges
While Clearly.ca does offer returns and exchanges on its products, customers should be aware that the process can be cumbersome, with return shipping fees and a strict 14-day return policy.Promotions and Discounts
Clearly.ca offers several promotions and discounts to help customers save money on their eyewear. Customers can find exclusive deals and discounts by signing up for the company's email newsletter or visiting the website's promotion section.Reputation
Clearly.ca is a reputable and trustworthy company that has been in business for over 20 years. The company has been acquired by a global eyewear retailer EssilorLuxottica, which only serves to strengthen its reputation in the marketplace.Payment Options
Clearly.ca accepts all major credit cards as well as PayPal, making payments quick and convenient for customers.Loyalty Programs
While Clearly.ca does not currently offer a formal loyalty program, customers can benefit from deals and promotions by signing up for the company's email newsletter.Customer Reviews
Customers who have purchased eyewear from Clearly.ca have given the company high ratings. Reviews mention the company's low prices, excellent customer service, and extensive selection of eyewear.Community Involvement
Clearly.ca understands the importance of community involvement and regularly donates to charities such as Optometry Giving Sight, which is committed to improving the vision of people in developing countries.Shipping and Costs
Clearly.ca provides free shipping on all orders totaling $50 or more. Standard shipping times range from 7-14 business days, and customers can opt for express shipping for an additional fee.Clearly Recent User Reviews
Duration
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Reviewer Name: Eleni Forster
Review Submission Date: 2022-12-07
Review Title: I ordered contacts for my husband
Review Submission Date: 2022-12-07
Review Title: I ordered contacts for my husband
Review Description: I ordered contacts for my husband, I called to see if Clearly could change the invoice to have my husband's name in order to send it to our insurance company. Sai immediately assured me this could be done and also gave me her contact information for any follow up.
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Reviewer Name: Gord Cumming
Review Submission Date: 2022-12-07
Review Title: Ren V was awesome!
Review Submission Date: 2022-12-07
Review Title: Ren V was awesome!
Review Description: Ren V was just great! They were kind and helpful and patient with me and all my questions! I have a very small face and have difficulty finding the right frames to fit - they found 3 options for me that were within my style. And I ordered a pair of sunglasses based on those options. Give Ren a nice Christmas bonus ?
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Reviewer Name: Sean G
Review Submission Date: 2022-12-07
Review Title: Mara was personable and professional
Review Submission Date: 2022-12-07
Review Title: Mara was personable and professional
Review Description: Mara was personable and professionalI needed help selecting the right lens, and Mara helped me out with great guidance. She was able to set me up with the right selection, and even convinced me to upgrade to thinner glasses. Mara is a treasure for customer service.
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Reviewer Name: Nathan Gamble
Review Submission Date: 2022-12-07
Review Title: Terrible user interface.
Review Submission Date: 2022-12-07
Review Title: Terrible user interface.
Review Description: The user interface had a previous eye exams number in the firdt 2 slots. My eyes are plano but it had a 1 in the right eye. My right lense was terribly wrong so I had to go buy another lense from my local optometrist. Cost an extra 100$ just to get my glases to work properly!
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Reviewer Name: kim
Review Submission Date: 2022-12-07
Review Title: It arrive on time and not quite happy with the glasses
Review Submission Date: 2022-12-07
Review Title: It arrive on time and not quite happy with the glasses
Review Description: It arrive on time. I first pair I got I am very satisfied with it. But the second pair I find my riight eye glasses is not quite right as it seem not as clear. I believed it is the coating. I did not want it in the first place but I was told for that prescription That I must have it. It seems it cost more but not as good.
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Reviewer Name: Louise Leonard
Review Submission Date: 2022-12-07
Review Title: Tried out Clearly for reading glasses
Review Submission Date: 2022-12-07
Review Title: Tried out Clearly for reading glasses
Review Description: I bought a pair of prescription single lens glasses specifically for reading. I wanted to try out the company before I ordered bifocals. The glasses do look good on me and serve me well for reading. I wish they fit a bit tighter. I need to get that figured out before I order bifocals.
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Reviewer Name: Wendy W
Review Submission Date: 2022-12-07
Review Title: You have sent more than a dozen emails…
Review Submission Date: 2022-12-07
Review Title: You have sent more than a dozen emails…
Review Description: You have sent 16 emails advertisements and surveys in the last 20 days since I placed my order November 17, 2022. Enough already. The lenses arrived or i would have contacted you. They are what i ordered or i would have returned them. I am going to unsubscribe and order elsewhere if i get one more unsolicited email from you as they are obnoxious and inappropriate.
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Reviewer Name: Martine
Review Submission Date: 2022-12-07
Review Title: Long time happy costumer except once
Review Submission Date: 2022-12-07
Review Title: Long time happy costumer except once
Review Description: I've been a long time consumer (since 2011) and I'm confident that if I'm not satisfied with the fit, I'll be able to return with no charge or hassle. I've ordered at least 20 pairs over the years and returned half of those. Been very happy with those I kept.I must say my husband also has his own account and one of the pairs he ordered had a problem (lens started dismounting from the frame in less than a year), which was not resolved to his satisfaction. Hence I'm taking one star off.
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Reviewer Name: Jamie
Review Submission Date: 2022-12-07
Review Title: I dun goofed
Review Submission Date: 2022-12-07
Review Title: I dun goofed
Review Description: I messed up on my glasses order and the CS rep was super informative and helpful. I spoke with Marisa Fernandez and it was due to her that I finally decided to book an eye exam in 8 years. Turns out I now have astigmatism! Good thing I went. In store the exam was great, the return was done in there and I also ordered a new pair with the correct prescription.
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Reviewer Name: Heather L. Muir
Review Submission Date: 2022-12-06
Review Title: Thank you for making our Clearly Experiences #1!
Review Submission Date: 2022-12-06
Review Title: Thank you for making our Clearly Experiences #1!
Review Description: No wait time reaching someone through the phone system, extremely polite service, rapid response, spot-on information and resolution to my issue. Marisa R. did an awesome job. All of the people we have dealt with during the placing of our orders (2) have been polite, efficient, caring and professional - true examples of excellence in customer service, training and hiring.
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