Clearly Reviews

Voted Good (5/5)

4245 Votes

40 Reviews

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In the Contact Lenses Supplier category

Pie-Chart Analysis

8% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
90% users rated Excellent
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L Lucy
52 days ago

Anne’s Exceptional Service Shines Bright

Let me share my exceptional experience with Anne from clearly.co.nz. Her swift responses left me feeling valued and reassured. Anne's informative approach guided me seamlessly through my queries, setting clear expectations every step of the way. I am truly grateful for her outstanding service. Thank you, Anne, for going above and beyond!
C Clifford
58 days ago

Clearly.co.nz: Resolving a Bumpy Experience with Great Customer Service

I recently purchased 2 sets of glasses from Clearly.co.nz, and unfortunately, one pair arrived defective. Despite my excitement to try out my new glasses, the defective pair put a damper on my experience. I reached out to Clearly a day after receiving them in mid-December 2023 to report the issue. Initially, I was met with some challenges. I was informed that there was an internal IT issue causing delays in issuing a return voucher for the defective pair. This led to a frustrating cycle of communication for over two months, where I reached out to Clearly at least 6 times, only to encounter the same problem each time. However, what truly turned the situation around was Clearly's exceptional customer service. While the internal IT issues persisted, their representatives were consistently understanding, patient, and empathetic throughout our interactions. Despite the delays, they ensured I felt heard and valued as a customer. In the end, the issue was resolved, and I received a return voucher for the defective glasses. This experience, though challenging at times, highlighted Clearly's commitment to their customers' satisfaction and willingness to address and rectify issues, even amidst internal challenges. I commend Clearly.co.nz for their dedication to customer service and their efforts in turning a bumpy experience into a positive one. Despite the initial setbacks, their attentiveness and genuine care for their customers shone through, leaving me impressed with their commitment to excellence.
N Natesha Ramsay
65 days ago

Exemplary Customer Service: A Genuine Review of Clearly.co.nz

I am beyond impressed with the promptness and friendliness of the customer service at Clearly.co.nz! From the moment I reached out with a query, their team responded swiftly, and their assistance was incredibly helpful. Their willingness to go above and beyond left a lasting impression on me. Thank you, Clearly.co.nz, for setting the bar high in customer service! Your dedication to your customers truly shines through in every interaction.
G Gerard Atkinson
68 days ago

A Lesson in Customer Service: My Experience with Clearly.co.nz

As a loyal customer of Clearly.co.nz, it pains me to say that their once outstanding service has taken a disappointing turn. Let me share my recent experience with you. I placed an order for contact lenses on November 25th, filled with excitement as always. However, three weeks passed, and I found myself empty-handed. Concerned, I reached out to their customer service team, only to be informed that my order was delayed until January 8th. This unexpected delay forced me to purchase lenses from an optometrist, incurring additional costs for a necessary test. Just when I thought things couldn't get worse, on December 20th, I received an email stating that my order had to be canceled due to supply issues. The email assured me of a refund, yet only half of the amount was returned to me. Frustrated and disheartened, I tried to communicate with Clearly.co.nz multiple times to resolve the issue. However, their responses were scarce, further fueling my disappointment. It has been over a month since the cancellation, and I am still waiting for the remaining refund. The lack of transparency and timely communication has led me to take action by involving my bank to dispute the unresolved amount. Regrettably, this whole ordeal has left a sour taste in my mouth, and I have made the difficult decision not to patronize Clearly.co.nz in the future. In conclusion, the essence of any business lies in its customer service, and my recent experience serves as a poignant reminder of this fact. While I remain hopeful that Clearly.co.nz will address their shortcomings and improve their services, for now, I bid farewell to a brand that once held a special place in my heart.
S Steph Ockhuysen
87 days ago

Nice customer support

My overview for clearly.co.nz Gio was superb and so useful at telling me what I wanted to know. I had gone via the chat service a number of occasions and saved getting totally different solutions and never getting my question answered. Actually recognize their assist.
D Daniel
109 days ago

Anne Offers Exceptional Customer Service – A True Gem!

Let me share my amazing experience with Anne from clearly.co.nz. Anne's dedication to customer service truly surpassed my expectations. Not only did she patiently guide me through my order process, but she also stayed with me on chat until everything was sorted. Her friendly demeanor and willingness to assist were truly commendable. What truly stood out was her offer to keep me informed via email about the technical hiccup with my account. Anne's proactive approach and genuine care for customer satisfaction left me impressed and grateful. Thank you, Anne, for making my day brighter with your exceptional service!
J Jenny Sissons
128 days ago

I ordered and paid for contact lenses…

I can't speak highly enough about my experience with Clearly.co.nz. I've been a loyal customer for years, but recently encountered an unexpected issue with a contact lens order. After waiting three weeks for my shipment, I contacted customer service. Despite reaching out seven times, I still hadn't received my order. Frustrated, I requested a refund and placed an order with another company in October. However, the refund process seemed to hit a roadblock, despite multiple inquiries and assurances that it was being processed. Though this experience was disappointing, I can confidently say that Clearly.co.nz has consistently provided exceptional service for years. While my recent issue was a hiccup, it doesn't overshadow the great service I've come to expect from them. I have always appreciated their wide selection of products and efficient deliveries. I hope my refund is processed soon, but I will continue to support Clearly.co.nz, as I believe in their commitment to customer satisfaction. Thank you for your continued dedication, Clearly.co.nz!
L Lou Martin Frazer
129 days ago

Diane is fantastic!

⭐⭐⭐⭐⭐ I just have to say, Diane at clearly.co.nz is an absolute gem! I recently reached out to the customer service team with a few questions, and Diane went above and beyond to help me out. Not only was she incredibly knowledgeable and helpful, but her friendly and positive attitude made the entire experience a delight. Diane took the time to understand my concerns and provided me with clear and concise solutions that made me feel valued as a customer. Her dedication to ensuring that I had a positive experience truly stood out. I can't thank Diane enough for her outstanding assistance. It's rare to come across such genuine and dedicated customer service, and it truly made all the difference for me. If you're considering shopping at clearly.co.nz, rest assured that you'll be in great hands with Diane and the rest of the team. Thank you, Diane, for your exceptional service!
M M O'Connor
143 days ago

Great help and great frames

I cannot say enough good things about my experience with clearly.co.nz. Althea, my customer representative, went above and beyond to help me resolve an address issue. Her assistance was invaluable, and it's clear that the staff at Clearly truly value their customers. As for the frames I purchased, the Bonnyville frames have exceeded my expectations. I've had them for several years now, and it's the longest I've ever owned a pair of glasses. Despite being rough on my eyewear, these frames have proven to be incredibly durable. I want to extend my gratitude to Clearly for not only providing exceptional products but also for their outstanding customer service. Thank you, Althea, and the entire team at Clearly, for making my experience a truly positive one. I highly recommend Clearly to anyone in need of quality eyewear and exceptional customer care.
M M O'Connor
143 days ago

An Unmatched Customer Experience: From Address Issues to Durable Frames

When I stumbled upon clearly.co.nz, little did I know that I would be in for a genuine treat. Althea, my customer representative, went above and beyond to assist me in resolving an address issue promptly. Her dedication and patience truly set a new standard in customer service for me. As someone who tends to be a bit rough on my glasses, I've always struggled to find a pair that could withstand my daily activities. However, my Bonnyville frames from clearly.co.nz have exceeded all expectations. These frames have been my faithful companions for years now, breaking my record for the longest-lasting pair I've ever owned. Their durability and style have truly won me over. I can't thank clearly.co.nz enough for not only providing top-notch products but also for having a team like Althea who elevates the customer experience to a whole new level. My journey with clearly.co.nz has been nothing short of exceptional, and I look forward to continuing to place my trust in this remarkable brand.
M Manisha Patel
154 days ago

Thank you Danica!

A Heartfelt Thank You to Danica at Clearly.co.nz I can't help but express my gratitude to Danica at Clearly.co.nz! My recent experience with their customer service was nothing short of exceptional. When a discount code failed to work during my purchase, Danica stepped in and went above and beyond to resolve the issue. Her dedication and thoroughness in ensuring my satisfaction truly made a lasting impression on me. Danica's commitment to customer satisfaction shone brightly as she meticulously double and triple checked my order to guarantee its accuracy. Her efforts not only resolved my initial concern but also left me feeling valued as a customer. In this fast-paced, digital age, it's rare to encounter such unwavering dedication and personal attention from customer service representatives. Danica's genuine care and attentiveness truly set Clearly.co.nz apart from the rest. I can confidently say that my experience with Clearly.co.nz has earned my long-term loyalty. Thank you, Danica, for your outstanding support and commitment to excellence. Your efforts have made a loyal customer out of me, and I am incredibly grateful for the exceptional service you provided. Sincerely,
M Manisha Patel
154 days ago

Gratitude Galore: A Shoutout to Danica’s Exceptional Customer Service!

My experience with clearly.co.nz was made truly exceptional by the outstanding assistance provided by Danica. When a discount code glitch threatened my order, Danica swooped in to save the day. Her meticulous attention to detail ensured not only the resolution of the issue but also my total satisfaction with the service. Going above and beyond, she triple-checked all aspects of my order, leaving no room for error. Danica's commitment to customer care shines brightly, making my interaction with clearly.co.nz a truly memorable one. Thank you, Danica, for turning a potentially frustrating situation into a delightful experience!
Z Zak Kennedy
163 days ago

Exceptional Service and Outstanding Agent – Claire!

I can't say enough about the incredible experience I had speaking with Claire at clearly.co.nz. Her exceptional service, quick response time, and clear communication made my interaction with the company truly outstanding. It's rare to come across such friendly and helpful agents, and Claire surpassed all expectations. This level of customer care is unparalleled, and I am beyond grateful for the positive interaction. Thank you, Claire, for setting the bar high and for making my experience with clearly.co.nz a memorable one!
Z Zak Kennedy
163 days ago

I spoke with Claire nice agent

My assessment for clearly.co.nz I spoke with Claire, she was very useful, fast. nice communication, actually had an awesome expertise. That is among the greatest customer support I've receieved just lately, very nice to speak with an organization that has brokers which can be pleasant and useful. Thanks once more Claire!
K Katie Lttle
165 days ago

Live chat with customer service was great

I cannot say enough about the exceptional customer service I received from clearly.co.nz. During a recent live chat with Lester, I was struggling with an issue, and he went above and beyond to find a solution that worked for me. What truly stood out was his ability to explain complex concepts in a way that was easy for me to understand. Not only was Lester incredibly knowledgeable, but his commitment to helping me was truly impressive. He took the extra step of reviewing our previous chat and used that information to provide me with personalized assistance. This level of dedication and attention to detail made me feel valued as a customer. Thanks to Lester's expertise and genuine desire to assist me, I was able to resolve my issue quickly and with confidence. The outstanding support I received has solidified my trust in clearly.co.nz, and I will not hesitate to recommend them to others. Hats off to Lester and the team for setting a high standard for customer service.

Introduction

Clearly.co.nz is a leading online retailer of eyewear, offering a wide range of high-quality prescription glasses, contact lenses, and sunglasses. With a user-friendly website, competitive prices, and excellent customer service, Clearly.co.nz has gained a reputation for being a reliable and efficient online eyewear provider in New Zealand.

Pros and Cons

  • Pros:
    • Extensive selection of eyewear products
    • Competitive pricing
    • Easy-to-navigate website
    • Frequent promotions and discounts
    • Efficient and reliable delivery
  • Cons:
    • Occasional delays in shipping
    • Limited options for express delivery

User Experience

Clearly.co.nz offers a seamless user experience with a well-designed website and intuitive browsing features. The layout is clean and organized, allowing customers to easily navigate through the extensive product catalog and find their desired eyewear. The site also provides detailed product descriptions, enabling customers to make informed decisions. Overall, the user experience on Clearly.co.nz is highly satisfactory.

Pricing and Value for Money

Clearly.co.nz offers competitive prices for its eyewear products, making it an affordable option for customers. They frequently run promotions and discounts, providing additional value for money. With their commitment to providing high-quality products at reasonable prices, Clearly.co.nz ensures that customers get excellent value for their money.

Customer Service

Customer service is a top priority for Clearly.co.nz. They have a knowledgeable and friendly support team that promptly responds to customer inquiries and concerns. Additionally, their website provides a comprehensive FAQ section that addresses common queries. Clearly.co.nz goes the extra mile to ensure customer satisfaction and provides an exceptional customer service experience.

Product Quality and Selection

Clearly.co.nz offers a diverse range of eyewear products, including prescription glasses, contact lenses, and sunglasses. They collaborate with renowned brands to provide customers with high-quality and durable eyewear. The products undergo strict quality control checks to ensure customer satisfaction. Whether customers are looking for trendy frames or specific prescription needs, Clearly.co.nz offers a wide selection to cater to various preferences.

Website Usability

The Clearly.co.nz website is designed with usability in mind. Its clean and modern interface allows for easy navigation and efficient browsing. The search function is accurate and fast, helping customers find their desired products quickly. The website is also optimized for mobile devices, ensuring a seamless experience for users accessing it from their smartphones or tablets.

Returns and Exchanges

Clearly.co.nz has a hassle-free returns and exchanges policy. If customers are unsatisfied or need to make changes to their orders, they can easily request a return or exchange within a specified time frame. The process is simple and straightforward, providing customers with peace of mind when making their purchases.

Promotions and Discounts

Clearly.co.nz frequently offers promotions and discounts to its customers. These include percentage discounts, seasonal sales, and exclusive offers. By subscribing to their newsletter or following Clearly.co.nz on social media platforms, customers can stay updated on the latest deals, ensuring they can make the most of the available discounts.

Reputation

Clearly.co.nz has established a positive reputation in the eyewear industry. With numerous satisfied customers and positive reviews, they have gained the trust and loyalty of their clientele. The company's commitment to quality products, competitive pricing, and excellent customer service has contributed significantly to their strong reputation.

Payment Options

Clearly.co.nz offers various convenient payment options to cater to different customer preferences. These include credit/debit cards, PayPal, and Afterpay. With multiple payment choices, customers can select the option that suits them best, enhancing the overall shopping experience.

Loyalty Programs

Clearly.co.nz rewards its loyal customers through a loyalty program. The program offers perks such as exclusive discounts, early access to promotions, and special offers. By participating in the loyalty program, customers can enjoy additional benefits and savings, reinforcing customer loyalty to Clearly.co.nz.

Customer Reviews

Customer reviews play a crucial role in informing potential buyers of the quality and reliability of a company. Clearly.co.nz has received numerous positive reviews from satisfied customers who praise the company for its exceptional products and outstanding service. These reviews highlight Clearly.co.nz's commitment to delivering a top-notch customer experience.

Community Involvement

Clearly.co.nz actively participates in community initiatives, demonstrating their commitment to social responsibility. They support various causes related to eye health and donate a portion of their profits to charitable organizations. Their community involvement shows an ethical and caring approach to business practices.

Shipping and Costs

Clearly.co.nz offers fast and reliable shipping at competitive rates. Customers can choose between standard shipping and express shipping, depending on their urgency. While the majority of deliveries arrive within the estimated time frame, occasional delays may occur. Shipping costs are transparently displayed during the checkout process, allowing customers to make informed decisions. In conclusion, Clearly.co.nz is an excellent online retailer of eyewear in New Zealand. With their extensive product selection, competitive pricing, user-friendly website, and outstanding customer service, they provide an exceptional shopping experience. Their commitment to product quality, favorable return policy, frequent promotions, and community involvement further establish them as a trustworthy and reliable eyewear provider. Whether customers are seeking prescription glasses, contact lenses, or sunglasses, Clearly.co.nz is a top choice for all their eyewear needs.