Users Voice for Clearly

3% users rated Terrible
1% users rated Poor
1% users rated Average
3% users rated Very Good
92% users rated Excellent
Pie Chart Review Representation for Clearly
Clearly Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 09 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.9 4.8 2.3 2.4 5 1.4
Oct 2022 4.4 4.4 3.6 2.6 5 4.9
Nov 2022 4.8 5 5 4 5 5
Dec 2022 5 4.1 1.8 5 5 4.5
Apr 2023 4.5 5 5 2.6 5 5
Line Chart for Rating of peer stores

clearly.com.au

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vitacost.com

Detailed Clearly Review by

Introduction

Clearly.com.au is an online retailer that offers eyewear products at affordable prices. Its vast selection of frames, lenses, and sunglasses caters to a variety of tastes and preferences.

Pros and Cons

Pros:
  • Large selection of eyewear products
  • Reasonably priced options
  • User-friendly website with helpful features
  • Excellent customer service
Cons:
  • Some products may not be as durable as higher-end brands
  • Not all products are eligible for discounts or promotions

User Experience

The website is easy to navigate, and the interface is clean and modern. The virtual try-on feature helps users find the right frame for their face shape and size. Additionally, the intuitive filtering system allows users to narrow down their search and find products that fit their specific needs.

Pricing and Value for Money

Clearly.com.au offers a wide range of products at affordable prices. The company offers frequent promotions and discounts, making their already low prices even more attractive. Overall, the quality and value of their products are excellent.

Alternatives

Some of Clearly.com.au's main competitors include Warby Parker, Zenni Optical, and GlassesUSA. Each of these brands offers a similar range of products at affordable prices.

Customer Service

Clearly.com.au has excellent customer service. Their representatives are responsive, knowledgeable and committed to helping customers find the right product. Their return policy is also hassle-free.

Product Quality and Selection

The quality of Clearly.com.au's products is excellent, though some lower-priced items may not be as durable as higher-end brands. The selection of frames, lenses, and sunglasses is extensive and caters to a variety of tastes and styles.

Website Usability

The website is intuitive, user-friendly, and easy to navigate. The virtual try-on feature and filtering system make it easy to find the right product.

Returns and Exchanges

Clearly.com.au's return policy is straightforward and hassle-free. Customers can return or exchange products within 14 days of purchase.

Promotions and Discounts

Clearly.com.au offers frequent promotions and discounts on their products. Customers can sign up for their newsletter to stay informed of upcoming deals.

Reputation

Clearly.com.au has a solid reputation for offering affordable and stylish products. Their commitment to quality and excellent customer service has earned them positive reviews from their customers.

Payment Options

Clearly.com.au accepts a variety of payment options, including credit/debit cards, PayPal, and Afterpay.

Loyalty Programs

Clearly.com.au does not offer a loyalty program, but they do frequently offer promotions and discounts.

Customer Reviews

Clearly.com.au has received positive reviews from customers, praising their affordable pricing, product quality, and exceptional customer service.

Community Involvement

Clearly.com.au has a social responsibility program focused on environmental sustainability, providing access to eyecare, and education.

Shipping and Costs

Clearly.com.au offers free shipping for orders over $50. Shipping costs for orders under $50, and shipping times vary depending on the location. Customers can also choose to expedite their shipping for an additional cost.

Clearly Recent User Reviews

User Rating

5 stars

119

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Reviewer Name: Anitra Blaxhall

Review Submission Date: 2022-12-07

Review Title: You could not ask for more
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Review Description: You could not ask for more. Quick. Thorough. Good quality. Excellent customer service.

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Reviewer Name: Bash

Review Submission Date: 2022-12-07

Review Title: Lester B was great
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Review Description: Lester B was great, Awesome buying experience, i hope the product is as good as their customer service is.

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Reviewer Name: Stevie Marris

Review Submission Date: 2022-12-06

Review Title: My daily disposable contacts are faulty…
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Review Description: My daily disposable contacts are faulty every lense has disintegrated in my eye causing great levels if pain & infection!

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Reviewer Name: Ery Higa

Review Submission Date: 2022-12-05

Review Title: Great promotions and quick turnaround
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Review Description: I’ve purchased with Clearly a few times and always had great experience from the website navigation to delivery. This time they even sent a little treat together with the product. It was a lovely surprise.

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Reviewer Name: Annie Yim

Review Submission Date: 2022-12-05

Review Title: Best tech Support EVER!
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Review Description: Support person was able to address queries precisely and give the assistance I need. This is the best Tech support experience ever! This champ deserves a medal!

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Reviewer Name: Peck

Review Submission Date: 2022-12-05

Review Title: I was sent a wrong order for my contact…
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Review Description: I was sent a wrong order for my contact lens, May O. who I chatted with found my order number and arranged for the right contact lenses to be delivered to me.

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Reviewer Name: William Haylock

Review Submission Date: 2022-12-04

Review Title: The best way to purchase contact lenses
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Review Description: Always arrives quickly and has made the process of getting my contacts so easy. Also my daughter loves the little complimentary gummy bears you place in the order, a lovely touch.

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Reviewer Name: Moneta Tan

Review Submission Date: 2022-12-04

Review Title: I love clearly!
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Review Description: It’s always a pleasure to order from clearly. The sales and discount codes they have keep me coming back! I won’t buy my contacts from anywhere else now.

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Reviewer Name: Wayne Erikson

Review Submission Date: 2022-12-04

Review Title: Quality slipping
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Review Description: I have been ordering from Clesrly for years however have found last two orders one pack of lenses each time have torn within days of wearing them. Never used to happen.

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Reviewer Name: Suzanne

Review Submission Date: 2022-12-04

Review Title: A wonderful company to deal with
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Review Description: A wonderful company to deal with, nothing is a problem. Their prices are great and the delivery is super fast. This is my second order.

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