Users Voice for Cleva-uk

0% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
100% users rated Excellent
Pie Chart Review Representation for Cleva-uk
Cleva-uk Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Cleva-uk Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 23 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 4.1 3.9 1.4 3.7
Oct 2022 5 4 3.9 4.4 1 2.5
Nov 2022 5 4.2 4.1 5 5 3
Dec 2022 5 5 5 3.4 2.2 5
Mar 2023 5 4.1 3 5 5 1.8
Line Chart for Rating of peer stores

cleva-uk.com

pureformulas.com

eneba.com

thompson-morgan.com

agoda.com

rakuten.com

Detailed Cleva-uk Review by

Introduction

Cleva-UK.com is a reputable online retailer that offers a wide range of household cleaning solutions, vacuums, power tools, and lawn and garden equipment. The company aims to provide its customers with innovative and high-quality products that are designed to make cleaning and maintaining their homes effortless and efficient.

Pros and Cons

Pros:
  • Wide product range
  • Competitive pricing
  • Free shipping on orders over £50
  • High-quality products
  • Excellent customer service
Cons:
  • Some products may be out of stock
  • Additional shipping costs for smaller orders

User Experience

The website is user-friendly, and customers can easily browse through the products using various filters such as price, brand, and category. The product pages feature detailed descriptions, reviews, and images, making it easier for customers to select the right product. The checkout process is straightforward and secure.

Pricing and Value for Money

Cleva-UK.com offers competitive pricing on its products, with some of them being significantly cheaper than those offered by competitors. The company also offers seasonal discounts and promotions, making it an excellent option for customers looking to save money.

Alternatives

Some of the alternatives to Cleva-UK.com include Dyson, Shark, and Vax. However, Cleva-UK.com stands out due to its variety of products, affordable pricing, and excellent customer service.

Customer Service

Cleva-UK.com offers excellent customer service through various communication channels such as email, telephone, and live chat. The company also has an extensive FAQs section, making it easier for customers to find answers to common questions.

Product Quality and Selection

Cleva-UK.com offers high-quality products from reputable brands such as Vacmaster, Duravac, and Celmac. The company's range of products is diverse, ranging from vacuum cleaners, pressure washers, lawn mowers, and power tools, catering to the needs of different customers.

Website Usability

The website is easy to navigate, with a simple layout that is easy on the eye. The main menu allows customers to access different categories of products, making browsing effortless. The website is also optimized for mobile devices, ensuring that customers can access it from anywhere.

Returns and Exchanges

Cleva-UK.com has a flexible return and exchange policy, allowing customers to return products within 14 days of purchase for a full refund. The company also provides a 12-month warranty on its products.

Promotions and Discounts

Cleva-UK.com offers seasonal promotions and discounts, making it an excellent option for customers looking to save money. The company also has a loyalty program that allows customers to earn points, which can be redeemed for discounts on future purchases.

Reputation

Cleva-UK.com has a solid reputation for providing its customers with high-quality products and excellent customer service. The company has received numerous positive reviews on Trustpilot, indicating that it is a reputable online retailer.

Payment Options

Cleva-UK.com accepts various payment methods, including credit and debit cards, PayPal, and Klarna. The checkout process is straightforward and secure, ensuring that customer information is protected.

Loyalty Programs

Cleva-UK.com has a loyalty program that allows customers to earn points, which can be redeemed for discounts on future purchases. The more points a customer earns, the higher their discount.

Customer Reviews

Cleva-UK.com has received numerous positive reviews on Trustpilot, with customers praising the company's excellent customer service and high-quality products.

Community Involvement

Cleva-UK.com is committed to giving back to the community and has partnered with various charities to help those in need. The company also encourages its customers to donate to charities during their checkout process.

Shipping and Costs

Cleva-UK.com offers free shipping on orders over £50, with shipping costs varying based on the size and weight of the order. The company uses various couriers to ensure that orders are delivered quickly and efficiently.

Cleva-uk Recent User Reviews

👤

Reviewer Name: noel morton

Review Submission Date: 2022-10-18

Review Title: Fantastic after sales service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I purchased a Lawnmaster L10 Robotic Lawnmower from Cleva and it worked very well for a few months. Then I had a few issues which customer services sorted very quickly I was in touch with Shelley and she sorted my problem out to successful conclusion very quickly..I can't commend after sales highly enough and would highly recommend this product to anyone.

👤

Reviewer Name: John K.

Review Submission Date: 2022-10-14

Review Title: Great Customer Service.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The 2 items I ordered were delivered in pristine cartons and delivered within 48hrs.Unfortunately, due to being unsuitable for my requirements, I requested a return of the items This was agreed by the First Class Customer Service team. Any queries were dealt with promptly.Full refund was issued a few days following the warehouse receiving and checking the returned goods.

👤

Reviewer Name: Joanne Farrow

Review Submission Date: 2022-09-29

Review Title: Bought my husband
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought my husband Lawnmaster 37 inch cm cordless mower and Bought spare mulching and spare blade for Lawnmaster 37 inch cm cordless mower Delivery next day and I have bought items from them before and all ways Delivered on time Very good service

👤

Reviewer Name: Frank Eddy

Review Submission Date: 2022-05-18

Review Title: vacmaster 30L vq1530sfdc
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: i purchased a vacmaster 30L 1500w,after a year approx. the motor would not work cleva were very quick to sort this out for me they sent me a new power head dispatched on the Monday it came Tuesday, brilliant.thank you cleva two year guarantee top marks

👤

Reviewer Name: ivar

Review Submission Date: 2022-04-06

Review Title: great mower excellent service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Purchased a 1500 watt mulching hover mower and was concerned about a loud squeal on startup and shutdown.I dealt with a customer service rep called Shelley and matter resolved with ease.Immediate responses to my e mails and went the extra yard to reassure me this was a characteristic of this machine by playing me a recording of one in their store!Also machine cuts well and floats over bumpy rear garden.Very long cable and height adjustable easily-despite some comments to contrary on Amazon

👤

Reviewer Name: Martyn Curley

Review Submission Date: 2022-01-21

Review Title: LawnMaster L10 Robotic Lawnmower with…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: LawnMaster L10 Robotic Lawnmower with free Peg Driver. I purchased my Robotic Mower several months ago and have to say, that it has completely exceeded my expectations. Having considered purchasing a machine for a couple of thousand pounds more, this was a pleasant surprise. It is very well made and it just gets on with keeping a fairly large grassed area, neat and tidy. A stunning piece of kit. The value for money of this product excellent. Well done!

👤

Reviewer Name: customer

Review Submission Date: 2021-07-21

Review Title: This is a truly amazing company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This is a truly amazing company. Their products are really good and offer good value for money too. Then any issues and their customer support line is really good, offers good and professional customer service. I bought a vacuum cleaner through Argos and it’s the best vacuum I’ve ever had. I later had a small issue with it and Cleva sent me a replacement part straight away. For me, this is a reliable, honest and decent company to buy from

👤

Reviewer Name: Steve C

Review Submission Date: 2021-04-21

Review Title: 5 Star ?
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bit nervous about initially purchasing from this company when couldn't find many reviews on it. So glad I did!Purchased the LawnMaster 24V Mower & Trimmer Combo Pack and recieved it within 24hrs - both very easy to assemble and get going. Really happy with the LawnMaster Mower. Not hesitations in recommending

👤

Reviewer Name: T. F.

Review Submission Date: 2019-10-19

Review Title: bought the Vacmaster Multi 20 direct…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: bought the Vacmaster Multi 20 direct from Cleva because they offered a £10 discount vs buying via the A place. it's a nice little shop vac, light and easy to scoot around, seems well made and well designed. has some great features ("power take-off") and most of the parts actually attach to the vac itself so they don't end up laying around and getting lost or misplaced. so far i'm perfectly happy with it. free and _super_ fast delivery, basically 24 hours or thereabouts. all round good online purchase experience. thank you Cleva!

Gainers

Losers

Related Store

Related Categories