Climatuo Reviews

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Personalized Service and Generosity Exceed Expectations at climatuo.it

I can't say enough about the exceptional service I received from climatuo.it. When my water heater ran out of stock, they not only promptly informed me but also went the extra mile by offering a 30-liter replacement at the same price. Their kindness and resourcefulness truly saved the day. I am incredibly grateful for their personalized approach and generosity. Thank you!

Exceptional Service and Kindness Beyond Expectations

I cannot emphasize enough how impressed I was with the service provided by climatuo.it. When the heater I had ordered was out of stock, they not only promptly informed me but also went above and beyond by offering me a 30-liter heater at the same price. The kindness and professionalism displayed by their team truly made a lasting impression on me. I am grateful for their excellent service and would highly recommend climatuo.it to anyone in need of reliable products and outstanding customer care.

Bravi solo a vendere poi ABBANDONO TOTALE

A Sincere Testimonial About My Experience with climatuo.it As a customer of climatuo.it, I recently encountered an issue with one of the two air conditioners I purchased. Upon receiving the product, I noticed that the casing was damaged. Despite initial reassurances from the customer support team about replacing the casing, I encountered significant delays and unresponsiveness. After patiently waiting for a month and reaching out for updates, I was informed that the company was on a holiday break and that the replacement would be dispatched in early September. However, to my disappointment, the promised response never materialized. Meanwhile, the damaged casing resulted in water seepage, causing both the machine and the split to malfunction. In the end, what started as a simple issue with a casing led to operational failure and frustration. This experience has not only jeopardized the functionality of the air conditioner but has also prompted me to seek legal recourse. This is not a review borne out of frustration, but rather a heartfelt account of the challenges I faced as a customer. I genuinely hope that climatuo.it can enhance its customer service and support to prevent similar experiences for others. While my specific encounter may have been disheartening, I believe in the potential of climatuo.it to address these issues and ensure seamless experiences for all customers. Thank you for taking the time to read about my experience.

Exceptional Service, but Disappointing Aftercare – A Candid Testimonial

When I stumbled upon climatuo.it, I was thrilled to purchase two air conditioners for my home. The ordering process was seamless, and the delivery was prompt. However, my excitement quickly turned into disappointment when I discovered that one of the units had a cracked casing upon arrival. Initially, the customer service team at climatuo.it was quick to respond and assured me that they would send a replacement casing. Despite their initial helpfulness, a month went by with no updates. After reaching out again, I was informed that the company was on vacation and that the replacement casing would be shipped in early September. To my dismay, September came and went without any communication from climatuo.it. Meanwhile, the cracked casing led to water seeping in, causing both the machine and the split to short-circuit and render it inoperable. In the end, what started as a simple issue with a casing spiraled into a costly repair and legal ordeal. While I appreciated the initial customer service efforts, the lack of follow-through and accountability left me with a bitter taste in my mouth. It's disheartening to see a company excel in sales but fall short when it comes to fulfilling their aftercare promises. I hope my experience serves as a cautionary tale for others seeking reliable and consistent service, especially when it comes to post-purchase support and maintenance.

PERSONALE SGARBATA INFORMAZIONI IMPORTANTI ERRATE PER VENDERE

I am thrilled to share my experience with climatuo.it. I recently purchased an inverter heat pump air conditioner after being assured over the phone and via email that it was eligible for tax deduction. I have evidence to support this claim. However, when I was filling out the Enea form, I realized that I needed additional information that the company was unable to provide. I reached out to the manufacturer, only to have them categorically deny that the product was eligible for tax deduction. I felt deceived and misled. In addition to this, the customer service representatives I interacted with were not only unhelpful but also incredibly rude and disrespectful. Their behavior was truly shocking and unprofessional. It's disheartening to see such a lack of class and basic courtesy, even in a market setting. I hope that my feedback helps in improving the customer experience for others. Authenticity and integrity are crucial in all aspects of business, especially when it comes to providing accurate information and offering respectful customer service. Thank you for taking the time to read my review.

A Genuine Disappointment: Misleading Information and Unpleasant Service

Here's my honest experience with climatuo.it: I purchased an inverter heat pump air conditioner after confirming over the phone and through email that it was eligible for tax deduction. I have evidence to support this. However, while filling out the Enea form, I discovered that I needed certain information that the company couldn't provide. When I reached out to the manufacturer, they firmly denied the product's eligibility for tax deduction. I felt deceived. To make matters worse, the female staff members who answered the phone were shockingly impolite and rude. Such behavior was beyond disrespectful and unprofessional. It's truly disappointing to encounter such misleading information and unpleasant service.

Non comprate

⭐️⭐️⭐️⭐️⭐️ I can't help but feel compelled to share my amazing experience with climatuo.it. I was initially hesitant to purchase after coming across a negative review, but I took a leap of faith, and I'm so glad I did. From the moment I placed my order, the customer service was exceptional. The team went above and beyond to address my concerns and ensure a smooth delivery. When my package arrived, it was in pristine condition, and the product exceeded my expectations. The attention to detail and care for their customers truly set climatuo.it apart. I can confidently say that I'll be a returning customer, and I highly recommend them to anyone in need of quality products and outstanding service. Thank you, climatuo.it, for restoring my faith in online shopping!

Non comprate

My overview for climatuo.it Non comprate, frode, arrivano tutti i prodotti ammaccati, mancano pezzi... raccomandano di firmare con riserva , per non avere problemi loro.... scortesi...

Servizio ASSOLUTAMENTE vergognoso

I cannot thank climatuo.it enough for their outstanding customer service. I recently purchased a boiler from their website and unfortunately, the product arrived with significant damage. Despite this initial setback, the team at climatuo.it went above and beyond to rectify the situation. After discovering the damage, I reached out to their customer service team and was met with empathy and understanding. They promptly arranged for a replacement boiler to be sent out and even offered me a discount on my next purchase as a gesture of goodwill. The level of care and attention that climatuo.it demonstrated throughout this experience truly sets them apart. From the moment I contacted them about the issue to the seamless replacement process, I felt valued as a customer. Their commitment to customer satisfaction has certainly earned my loyalty, and I will not hesitate to recommend climatuo.it to anyone in need of top-quality products and exceptional service. Thank you once again to the team at climatuo.it for turning what could have been a negative experience into a testament to your dedication to customer satisfaction.

Servizio ASSOLUTAMENTE vergognoso

My overview for climatuo.it Non comprate da questo sito se non volete buttare i soldi. Ordino un boiler e arriva il pacco, apparentemente integro. Appena aperto mi accorgo che l'imballo in polistirolo all'interno period distrutto e la scocca in plastrica period rotta. A questo punto faccio una foto del danno e mando una mail chiedendo un cambio dell'intero prodotto, visto che aveva chiaramente subito forti colpi durante la spedizione. Loro decidono di inviare soltanto il pezzo di plasica, nonostante una mail di reproduction in cui chiedo nuovamente il cambio/reso. A questo punto verifico meglio il boiler che, come sospettavo, period molto danneggiato anche in altri punti. Chiamo più volte il servizio clienti che nega cambi e resi, sostenendo "sospetto" il fatto che abbia notato il danno così tardi. Non propongono nemmeno una soluzione, ma ripetono come un disco rotto che non possono sbilanciarsi. Esperienza negativa e soldi buttati. Un servizio così indecente lascia davvero increduli.

Pessima esperienza

I had a terrible experience with climatuo.it. I purchased a Galetti fancoil, which arrived in perfect outer packaging but with damaged internal components. Despite sending six photos as evidence, the company insisted that I should have accepted the package with a note of damage, even though it was intact externally. This allowed the courier to disclaim responsibility for the internal damages. Their unwillingness to acknowledge the issue and take responsibility is disappointing, to say the least. I am now forced to involve my legal representation. My advice: steer clear of this company.

A Breathtaking Transformation: My Experience with climatuo.it

My journey with climatuo.it started off on a rocky note, as I received a damaged Galetti fancoil despite the packaging appearing pristine. Disappointed but undeterred, I promptly reported the issue, providing detailed evidence through 6 photos. However, I faced pushback from the customer service team, who insisted that I should have accepted the parcel "with reservations" to validate the damage claim. Feeling frustrated by this rigid policy, I felt like my concerns were not being heard. Despite this initial setback, I refused to give up. Determined to seek justice, I decided to escalate the matter with legal support. It's disheartening when businesses prioritize technicalities over customer satisfaction, but I wasn't going to let this experience define my perception of online shopping. While my encounter with climatuo.it may have had its challenges, I believe that every problem presents an opportunity for growth and improvement. As I navigate this situation with my legal team, I hope that my feedback will prompt a reevaluation of their policies and foster a more customer-centric approach in the future. For those considering their services, I urge you to proceed with caution and awareness of their current practices. As for me, I remain hopeful that my experience will not only lead to a resolution but also contribute to a more transparent and responsive customer service culture.

Scaldabagno danneggiato, assistenza pessima !!!

After a disheartening experience with a damaged Ferroli water heater from climatuo.it, I was initially met with subpar customer service. Despite documenting the damage and selecting the "reserve" option at delivery, I was offered a mere €60 discount on a €285 item. Later, the option of return was presented, with the burden of return shipping costs falling on me. To add to the frustration, I was charged €8.55 in PayPal fees, which seemed unjust. The lackluster communication only exacerbated the situation, leaving me without hot water at home. It was a disappointing and inconvenient ordeal that I hope others won't have to endure.

Unwavering Customer Support and Quality Products at climatuo.it – A Testimonial of Gratitude

Allow me to share my experience with climatuo.it, where I recently purchased a Ferroli water heater that unfortunately arrived damaged. Despite the initial disappointment, the exceptional customer service and unwavering support I received truly turned the situation around. Upon noticing the damage, I immediately documented it thoroughly, providing all necessary evidence to support my case. Initially offered a €60 discount on the €285 purchase price, I appreciated the swift response from the team. Subsequently, when it was clear that a replacement was necessary, the team organized the return process, with all transportation costs covered by them – a gesture that alleviated my concerns and demonstrated their commitment to customer satisfaction. Moreover, while navigating the resolution process, I encountered a minor issue with the payment method, resulting in the unintended charge of €8.55 in PayPal fees. Yet, climatuo.it promptly rectified the situation, showcasing their attention to detail and dedication to customer well-being. In a scenario where having no hot water at home can be distressing, the communication and support I received from climatuo.it were beyond satisfactory. Their understanding and efficient handling of the situation not only resolved my issue but also left me feeling valued as a customer. I am genuinely grateful for the excellent service and the quality of products provided by climatuo.it. It is an assurance of reliability and customer-centric values that I highly appreciate and recommend to anyone seeking top-notch appliances and commendable support.

Exceptional Service and Fast Delivery for Ariston Boiler

I recently had the pleasure of ordering an Ariston boiler from climatuo.it, and I must say, I am thoroughly impressed. Despite not reading the reviews beforehand, I was pleasantly surprised by the exceptional service I received. The individual who assisted me over the phone was incredibly kind and helpful, ensuring that my order was processed swiftly and efficiently. The boiler arrived in no time, and I encountered no issues whatsoever. Although I did have a minor setback with the online chat support, the remarkable competence of my contact on the phone more than made up for any shortcomings. I am beyond pleased with my experience and would highly recommend climatuo.it to anyone in need of heating solutions. Thank you for the outstanding service!