Clothes-doctor Reviews

Voted Good (4/5)

233 Votes

40 Reviews

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In the Cleaning Products Supplier category

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20% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
78% users rated Excellent
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F Florian
71 days ago

Delightful Scent, Impeccable Cleaning, and Patience for Perfection

Diving into my experience with clothes-doctor.com, I must confess the anticipation for their products made the slow shipping almost unbearable. However, upon receiving my order, it was an olfactory symphony as I unwrapped the wool detergent and basil and mandarin eco wash. The wool detergent, in particular, was nothing short of transformative - not only did it cleanse my garments immaculately, but the fragrance lingered in the air long after. Meanwhile, the basil and mandarin wash, although more subtly scented, held its own in terms of cleaning prowess. Despite the delay in shipping, the quality of their products surpassed my expectations and I now find myself practicing patience for perfection with every wash.
A Ann
99 days ago

Exemplary Customer Service and Quality Products

I cannot rave enough about my experience with clothes-doctor.com. From the moment I placed my order, I was met with top-notch customer service that exceeded all expectations. The team was not only prompt in responding to my queries but also ensured that I was kept informed every step of the way. The quality of the products I received surpassed all my hopes. The attention to detail and craftsmanship were truly remarkable. Each item felt like it was made with care and dedication, reflecting the passion that the team at clothes-doctor.com puts into their work. I am truly grateful for the wonderful experience I had with clothes-doctor.com. Their exceptional customer service and high-quality products have made me a loyal customer for life. Thank you for going above and beyond to make sure I was completely satisfied with my purchase.
S Sabina Piccini
114 days ago

From Frustration to Gratitude: A True Transformation

I recently encountered a rollercoaster of emotions with my purchase from clothes-doctor.com. Initially, the experience was marred by delivery issues and receiving the wrong item, leading to a disappointing standstill in communication. However, a ray of hope emerged when I reached out to them via Instagram. Surprisingly, someone extended a helping hand and addressed my concerns over the phone, ultimately resolving all the issues. The products, as I discovered, exuded a delightful fragrance, although the spraying nozzle did falter after a few uses. This journey, albeit bumpy, taught me the power of perseverance and effective communication. While there were hurdles to overcome, the end result was a testament to the importance of customer care and going the extra mile. Kudos to clothes-doctor.com for weaving a narrative that transformed my frustration into gratitude. Your products may smell divine, but your dedication to customer satisfaction is what truly sets you apart.
M Miss Milnes
115 days ago

Absence of Care: A Disheartening Experience

As a loyal customer of clothes-doctor.com, it pains me to recount my recent ordeal. Placing an order on the 9th of December should have been a joyous occasion, yet it quickly turned into a saga of silence and disappointment. Despite parting with my hard-earned money, the deafening absence of communication from the company left me in a state of bafflement. Desperate for reassurance, I turned to emails and voicemails, clinging onto hope for a glimmer of acknowledgment. Alas, my efforts were in vain as my outreach echoed in the void, met with unyielding silence. The contrast between their promising emails urging pre-Christmas orders and their non-responsive behavior towards an existing customer felt like a cruel irony. Having experienced flawless transactions in the past, this sudden downturn in customer service left me questioning where it all went awry. The jarring disconnect between past reliability and current neglect only amplified my disappointment and frustration. In the realm of online shopping, where trust and communication are the cornerstones of customer satisfaction, this unsettling experience with clothes-doctor.com stands as a stark reminder of the impact of negligence. As I navigate this disheartening chapter, I urge the company to rekindle the care and diligence that once defined our interactions. Let this not be a tale of lost trust, but a catalyst for growth and improvement in customer care.
L Louise
115 days ago

Disappointed but not defeated: A Customer’s Journey with Clothes-Doctor

Struggling to contain my excitement for the unique pieces on clothes-doctor.com, I eagerly placed an order, envisioning my wardrobe transformation. However, as days turned into weeks, my anticipation slowly morphed into disappointment as my package failed to arrive. The frustration peaked when my attempts to reach out for assistance went unanswered, leaving me feeling unheard and neglected. Despite encountering this setback, I refuse to dwell on the negative. My experience may have been disheartening, but it has not extinguished my love for fashion or my desire to explore new styles. While my trust in online shopping may be momentarily shaken, I remain hopeful that this hiccup is a mere detour in my fashion journey. To those considering clothes-doctor.com, heed my cautionary tale. While my personal encounter may raise doubts, remember that every story is unique. Approach with a discerning eye, but do not let one setback obscure the myriad of possibilities that lie ahead. Let my experience serve as a reminder to stay vigilant in your online shopping endeavors, but also as a beacon of resilience in the face of disappointment.
B Beeching
154 days ago

Bought an item which DHL delivered to…

I can't say enough good things about my experience with Clothes Doctor. When I had an issue with a DHL delivery mishap, their customer service team went above and beyond to make things right. Despite the mix-up with the delivery address, they immediately took charge of the situation and worked closely with DHL to resolve the issue. Not only did they ensure that my package was successfully located and delivered to me, but they also offered me a full refund as a gesture of goodwill for the inconvenience. The level of care and attention to detail that Clothes Doctor demonstrated during this process truly impressed me. Their dedication to customer satisfaction is unparalleled, and it's clear that they prioritize building meaningful relationships with their clients. This experience has solidified my trust and loyalty to Clothes Doctor, and I wholeheartedly recommend them to anyone in need of top-notch service and quality products. Thank you, Clothes Doctor, for not only delivering exceptional garment care solutions but also for your outstanding commitment to customer support. You have undoubtedly won me over as a lifelong customer.
J J E M Hines
156 days ago

Does what it says

Eco-Friendly, Reliable, and Effective: Clothes-Doctor.com Delivers on Its Promises I recently discovered clothes-doctor.com and I am beyond impressed with their commitment to sustainability and the quality of their services. As someone who is passionate about reducing plastic waste, I was thrilled to find a clothing care service that aligns with my values. What initially drew me to Clothes-Doctor was their pledge to eliminate plastic packaging, and I can attest that they delivered on that promise. From the packaging to the cleaning process, every aspect of their service resonates with their eco-friendly ethos. Not only is the service environmentally conscious, but it's also incredibly reliable. I can always count on them to promptly take care of my clothing items and deliver them back to me in pristine condition. The convenience and peace of mind that this service provides are truly invaluable. In addition to the eco-friendly and reliable aspects, I have noticed a significant improvement in the condition of my clothes, and it has certainly helped in keeping moths at bay. While it may not entirely eliminate the issue, there is a noticeable difference since I started using their services. I highly recommend Clothes-Doctor to anyone who values sustainability and seeks a trustworthy clothing care solution. They have exceeded my expectations in every way, and I am proud to support a company that truly lives up to its promises. Thank you, Clothes-Doctor, for making a positive impact on both my wardrobe and the environment.
C Claire Pearson
204 days ago

Lack of communication

From the moment I stumbled upon clothes-doctor.com, I was smitten with their beautiful range of products. After placing an order, I eagerly awaited its arrival. However, as the days passed, I realized something was amiss. The tracking number provided seemed to lead nowhere, and my concerns were soon confirmed when the delivery company claimed to have no knowledge of my package. With a heavy heart, I reached out to Clothes Doctor, expressing my disappointment. To my dismay, they informed me that the delivery company had lost my parcel. Despite the initial setback, I remained hopeful and opted to proceed with my order. Regrettably, silence followed. Days turned into weeks, and my inbox remained devoid of any reassuring updates. As frustration gnawed at me, I made the difficult decision to cancel my order. Despite sending multiple emails, my pleas seemed to vanish into the digital abyss. The lack of communication left me disheartened, and I felt my trust waning. While my experience may have been fraught with disappointment, I hold onto the hope that my feedback will help Clothes Doctor recognize the importance of transparent and diligent communication with their valued customers. As someone who greatly admired their offerings, I yearn for them to flourish and improve, nurturing the same joy in others that initially captivated me. Fingers crossed, I await a response, hopeful that my concerns will be acknowledged and addressed.
C Claire Pearson
204 days ago

Going the Extra Mile: An Honest Review of clothes-doctor.com

When I stumbled upon clothes-doctor.com, I was thrilled at the prospect of updating my wardrobe with their stylish products. However, my initial excitement turned into frustration due to a lack of communication regarding my order. After placing my order and receiving a tracking number, I discovered that the delivery company claimed they never received it. Feeling disheartened, I reached out to Clothes Doctor, only to learn that the package had been lost by the delivery company. Despite this setback, I expressed my continued interest in the products, hoping for a resolution. Unfortunately, silence ensued, leaving me in the dark about the status of my order. After several attempts to follow up, including a recent email to cancel my order, I was met with persistent silence. As a customer, this experience has been truly disappointing. While the products may be alluring, the lack of communication and follow-up has left me feeling undervalued as a customer. I am hopeful that clothes-doctor.com can improve their communication channels and customer service to ensure a more positive experience for future patrons.
J Jill Woolger
230 days ago

Order not received

Exceptional Customer Support and Quality Service - A Testimonial for Clothes-Doctor.com I recently had the pleasure of purchasing from Clothes-Doctor.com, and I couldn't be more impressed with their exceptional customer service and dedication to their customers. When I encountered an issue with my order not being received, I reached out to their customer support team, and I was met with understanding and support. They provided me with clear instructions on what to do and assured me that they would take care of the situation promptly. Despite the initial setback, the team at Clothes-Doctor.com went above and beyond to ensure that I felt valued as a customer. They proactively addressed the issue, provided a timely resolution, and made sure that I received a replacement for my order without any hassle. The level of professionalism and commitment displayed by Clothes-Doctor.com truly set them apart. Their swift action and genuine concern for customer satisfaction have earned my trust and loyalty. I am immensely grateful for their outstanding support and for making the shopping experience seamless and enjoyable. I highly recommend Clothes-Doctor.com to anyone looking for a company that not only delivers top-quality products but also prioritizes customer care. I am genuinely impressed and will undoubtedly be returning for future purchases. Thank you to the entire team at Clothes-Doctor.com for setting the standard for excellence in customer service.
J Jacqui Davidson-Slack
255 days ago

Exceptional Service and Rapid Results!

I cannot express enough gratitude for the outstanding service I received from clothes-doctor.com. I initially had concerns about the communication process, as I rely heavily on prompt updates for my own business. However, after reaching out about my order, I was met with an incredible level of attentiveness and a sincere apology for the oversight. The team swiftly provided me with a comprehensive update on my order, and their proactive approach truly impressed me. Not only did they rectify the situation promptly, but the quality of their craftsmanship and the speed of their service also left me astounded. The garment I sent in for restoration was returned to me looking as good as new in a remarkably short amount of time, exceeding all my expectations. This level of dedication and care for their customers is truly unparalleled. I wholeheartedly appreciate the team's commitment to excellence and their willingness to go above and beyond to ensure customer satisfaction. This experience has solidified my trust and loyalty to clothes-doctor.com, and I will undoubtedly continue to support and recommend their services to others. Thank you for your exceptional service!
W Wendy Jeffery
317 days ago

Clothes Doctor are my go to range

As an avid user of Clothes Doctor's range, I can confidently say that their products have completely transformed my laundry routine. For nearly two years, I've relied on their high-quality items, continually expanding my collection as I discover new favorites. What initially drew me to Clothes Doctor was their unwavering commitment to ethical practices, a value that resonates deeply with me. Among their impressive range, a few products have become indispensable in my daily routine. The Tough Love stain remover has consistently amazed me with its unparalleled effectiveness. It effortlessly tackles even the most stubborn stains, breathing new life into my clothes. Additionally, the Basil and Mandarin Liquid and Conditioner bring a delightful, natural fragrance to my laundry, elevating the entire experience. I also swear by the Clothing Spritz, utilizing it between washes to rejuvenate my clothes and prolong their freshness. I've been astonished by how little product is needed to achieve remarkable results, underscoring the exceptional quality and value of each item. I'm truly grateful to Clothes Doctor for revolutionizing the way I care for my clothes. Their dedication to sustainability and product excellence has earned my unwavering loyalty. Thank you, Clothes Doctor, for enhancing my laundry routine and inspiring me with your outstanding range.
W Wendy Jeffery
317 days ago

Clothes Doctor: A Lifesaver for My Wardrobe

Embarking on a journey with clothes-doctor.com has been nothing short of a delightful experience for me. For close to 2 years now, I have relied on Clothes Doctor products to elevate my wardrobe, and each product I try only deepens my appreciation for the brand's ethos. Among their impressive range, a few favorites have become indispensable in my daily routine. The Tough Love product stands out as a stain-fighting hero, effortlessly tackling even the toughest marks. The Basil and Mandarin Liquid adds a touch of luxury to laundry day, leaving behind a refreshing, natural scent that I can't get enough of. Not to mention, the Clothing Spritz has become a go-to for me between washes, effectively reviving my clothes and extending their wearability. What truly sets Clothes Doctor apart is the incredible longevity of their products – a little truly goes a long way, making each purchase an investment in both quality and sustainability. Thank you, Clothes Doctor, for being my trusted companion in keeping my wardrobe fresh and vibrant.
J Jessica Dunne
317 days ago

The Great Transformation!

A Stunning Transformation for my Beloved Wool Coat I recently entrusted clothes-doctor.com with my beloved Roland Mouret wool coat, seeking repair after years of cherished wear and unavoidable damage from bustling city life. The moment I received it back, I was stunned by the impeccable transformation. The skilled seamstresses worked their magic, infusing faultless needlework and restoring the coat to its former glory. It now looks absolutely fabulous, beyond what I could have imagined. The team's dedication to perfection and their ability to breathe new life into my treasured coat truly exceeded my expectations. I am genuinely overjoyed with the result and immensely grateful for the care and craftsmanship that went into the restoration. Thank you, clothes-doctor.com, for making my coat look and feel amazing once again.
J Jessica Dunne
317 days ago

A Tale of Renewal: Rediscovering Joy with Clothes-Doctor.com

Embarking on a journey with Clothes-Doctor.com was a rejuvenating experience like no other. Entrusting them with my beloved Roland Mouret wool coat was a decision born out of necessity, tinged with apprehension. Years of loyal companionship had left their mark, amplified by the trials of London living. However, the metamorphosis that followed was nothing short of miraculous. The skilled hands and discerning eyes of the seamstresses breathed new life into my coat. Each stitch, a testament to their expertise, weaved a tale of dedication and precision. As I unwrapped the parcel, anticipation mingled with excitement, culminating in sheer delight at the sight before me. My coat, once worn and tired, stood resplendent, exuding a newfound radiance. The transformation was not merely physical; it resonated on a deeper level. It was a revival of memories, a restoration of sentimentality. The coat that bore witness to countless moments now bore the mark of renewal, a symbol of enduring beauty and resilience. To Clothes-Doctor.com, I owe a debt of gratitude for reigniting my love for a cherished garment. Their craftsmanship transcended mere repair; it was a testament to their commitment to excellence. My heart brims with gratitude, my style rejuvenated by their artistry. Thank you, for making the impossible possible.

Introduction

Clothes-Doctor.com is an online platform that offers clothing repair, alteration, and care services. With a mission to encourage sustainable fashion practices, they focus on extending the lifespan of garments and reducing the environmental impact of the fashion industry. Through their services, they aim to empower individuals to repair and maintain their favorite pieces of clothing, promoting a more conscious and responsible approach to fashion consumption.

Pros and Cons

  • Pros:
  1. Wide range of clothing repair and alteration services
  2. Expertise in garment care and sustainable practices
  3. Easy-to-use online platform
  4. Accessible pricing options
  • Cons:
    1. Limited selection of clothing products available
    2. No physical store locations

    User Experience

    Clothes-Doctor.com provides a seamless user experience with their well-designed and intuitive website. Users can easily navigate through different sections and access information about the services offered. The website offers clear instructions on how to submit garments for repair or alteration, ensuring a straightforward process for customers. The overall user experience is hassle-free, making it convenient for individuals to utilize the platform and take advantage of their services.

    Pricing and Value for Money

    Clothes-Doctor.com offers competitive pricing for their clothing repair and alteration services. The cost varies depending on the complexity of the task, with transparent pricing details provided on their website. While pricing may vary for different garments, the overall value for money is excellent, considering the high-quality craftsmanship and expertise provided by their team. The platform's commitment to prolonging the lifespan of clothing aligns with the value of sustainability, making their services well worth the investment.

    Alternatives

    While there are other online platforms that offer clothing repair and alteration services, Clothes-Doctor.com stands out due to their specialization in sustainable fashion practices. Their dedication to promoting sustainable consumption sets them apart from other alternatives. However, individuals may also explore local tailors and alteration shops that offer similar services in their area.

    Customer Service

    Clothes-Doctor.com prioritizes excellent customer service, ensuring that all queries and concerns are addressed promptly. Their customer support team is knowledgeable and helpful, providing assistance throughout the garment repair or alteration process. Whether through email or phone, customers can expect professional and friendly support from the team at Clothes-Doctor.com.

    Product Quality and Selection

    Clothes-Doctor.com maintains high standards of product quality, with skilled professionals handling all garment repair and alteration tasks. Each piece is treated with utmost care, aiming to restore it to its original condition. While the platform focuses primarily on repairing and altering clothing items, they also offer a selection of garment care products to help customers maintain the longevity of their garments.

    Website Usability

    The website of Clothes-Doctor.com is designed with usability in mind. The interface is clean, visually appealing, and easy to navigate. Important information about services, pricing, and the garment submission process is readily accessible, ensuring a smooth user experience. The website is optimized for both desktop and mobile devices, allowing users to access it conveniently from any device.

    Returns and Exchanges

    Clothes-Doctor.com has a clear returns and exchanges policy outlined on their website. In case of any issues with the repair or alteration, customers can reach out to the customer support team to discuss the matter. The team is responsive and committed to resolving any concerns promptly, ensuring a satisfactory resolution for the customer.

    Promotions and Discounts

    Clothes-Doctor.com occasionally offers promotions and discounts to enhance customer satisfaction. These offers can be found on their website or through their newsletter. By subscribing to their newsletter, customers can stay updated on the latest promotions and avail discounts on their clothing repair and alteration services.

    Reputation

    Clothes-Doctor.com has earned a positive reputation in the fashion industry and among customers who value sustainability and responsible consumption. Their commitment to repairing and extending the life of garments showcases their dedication to reducing waste and promoting eco-friendly practices. Their expertise has gained recognition and trust from customers, making them a reputable choice for clothing repair and alteration services.

    Payment Options

    Clothes-Doctor.com offers multiple payment options to ensure convenience for their customers. Accepted payment methods include credit cards, debit cards, and online payment platforms. The secure payment gateway ensures the safety of financial transactions, providing customers with a worry-free experience.

    Loyalty Programs

    Currently, Clothes-Doctor.com does not have a loyalty program in place. However, they may introduce one in the future to reward loyal customers and encourage continued engagement with their services.

    Customer Reviews

    Customer reviews for Clothes-Doctor.com are overwhelmingly positive, highlighting the quality of their repair and alteration services, as well as their commitment to sustainability. Many customers appreciate the convenience and expertise provided by the platform, making it their go-to choice for clothing maintenance. The positive feedback and testimonials from satisfied customers further establish the trustworthiness and credibility of Clothes-Doctor.com.

    Community Involvement

    Clothes-Doctor.com actively participates in community initiatives and events that promote sustainable fashion practices. They collaborate with local organizations and engage in educational activities to raise awareness about the importance of clothing repair, alteration, and care. Their active involvement in the community demonstrates their commitment to making a positive impact beyond their online platform.

    Shipping and Costs

    Clothes-Doctor.com offers convenient shipping options for customers worldwide. Shipping costs depend on the location and weight of the package. They strive to provide reasonable shipping rates while ensuring the safe delivery of garments. Customers can find detailed information about shipping costs and estimated delivery times on their website.

    In conclusion, Clothes-Doctor.com is a reputable online platform that excels in clothing repair, alteration, and care services. Their commitment to sustainability, exceptional customer service, and high-quality craftsmanship make them a trusted choice for individuals seeking to extend the lifespan of their garments. Their user-friendly website, accessible pricing, and positive customer reviews contribute to their overall credibility. By choosing Clothes-Doctor.com, customers can actively contribute to reducing fashion industry waste while enjoying the benefits of well-maintained and repaired clothing.