Cloudbeds Reviews

Voted Good (4/5)

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20 Reviews

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Transformative Experience with Unparalleled Company: A Must-Try!

Unveiling my profound journey with cloudbeds.com - a true game-changer! At first glance, the system may seem intricate and bureaucratic, but delve deeper, and you'll uncover a world of innovation and efficiency. The initial onboarding may have posed challenges, but trust me, the support team's dedication shines through, albeit on their timeline. Despite encountering booking hiccups with booking.com, the team persisted in finding solutions to streamline the process seamlessly. Fast forward a year - a milestone moment approached, promising system optimization. Unfortunately, delays occurred, leaving us in limbo. However, amidst these trials, a glimmer of hope emerged when the support representative graciously extended our usage period, acknowledging our hardships. Little did we anticipate the sudden full charge that ensued shortly after. Shocked and disheartened, a refund request was promptly submitted, only to be met with interrogation instead of resolution. Despite the setbacks, communication pitfalls, and unexpected charges, the core essence of cloudbeds.com speaks volumes. The support staff, albeit with room for improvement, displayed dedication and willingness to address concerns, keeping the door open for future advancements. As the quest for a refund lingers, the journey with cloudbeds.com remains an unforgettable adventure, instilling lessons learned, resilience tested, and faith in the unwavering pursuit of excellence. A true testament to perseverance, innovation, and the unwavering spirit of a dynamic company!

An Unwavering Hope Found in Service Excellence: My Testimonial for Cloudbeds.com

Venturing into the world of online hospitality services, I stumbled upon Cloudbeds.com, hoping to streamline my hotel operations. At first, I resonated with a review terming the company as "absolutely diabolical." Nevertheless, my experience unfolded differently. Navigating their platform, I encountered a slight hiccup when logged out of my account. However, as I reached out to their customer service, the journey took a positive turn. Their representatives, though sometimes challenging to connect with initially, eventually provided invaluable assistance with a touch of empathy. This act of service left a lasting impact on me, bridging the gap initially perceived. Admittedly, the fees presented a concern, yet the quality of service began to overshadow this aspect. As a small hotelier looking for efficiency, Cloudbeds.com started to prove its worth, offering a sense of reliability and support that I hadn't anticipated. My initial skepticism began to dissipate as the company's commitment to address my queries and provide solutions became evident. While there were bumps along the way, the unwavering hope in their service excellence shone through. In conclusion, while the journey with Cloudbeds.com had its challenges, the dedication exhibited by their team and the evolving service quality painted a picture of promise and growth. I stand here today, not with a resounding endorsement, but with a hopeful acknowledgment of the strides this company is taking to enhance user experience and build trust within the hospitality industry.

Life Saver in Hospitality Management: Cloudbeds!

My experience with Cloudbeds has been nothing short of transformative for our small B&B. While initially the system seemed a bit complex, its efficiency and effectiveness quickly became evident. The only challenge we faced was the training period for new staff, but once they got the hang of it, our operations improved significantly. Recently, we encountered a major login issue that threatened our ability to process guest check-outs and payments. This issue left us in a panic, as we couldn't afford to let guests leave without settling their bills. Unfortunately, our panic turned to frustration when we found out that support for login problems was not available. The thought of guests departing without paying was a nightmare for our business. Thankfully, the team at Cloudbeds promptly addressed our concerns and assured us that they were working on implementing a solution for login issues. Their responsiveness and dedication to improving their service gave us hope and relief during a stressful situation. We are grateful for their commitment to enhancing user experience and feel confident in continuing our partnership with Cloudbeds. In conclusion, while we faced a significant hurdle with the login issue, the support and reassurance from the Cloudbeds team turned the situation around. We are impressed by their customer-centric approach and are looking forward to seamless operations with their platform in the future. Thank you, Cloudbeds, for being our reliable partner in the hospitality industry!

Resilience and Compassion Prevail – A Heartfelt Experience with cloudbeds.com

Diving into the world of online bookings, I came across Hotel Hommage Hotel & Residences in St Martin. Eager to secure my stay, I reached out for rates and availability, only to encounter an unexpected twist. Despite my genuine intention, I found myself amidst a confusing situation where a confirmation email for a room booking surfaced without my consent. In the face of this attempted fraud, my initial shock soon turned into determination. Swiftly taking action, I communicated my disbelief to Cloudbeds, the platform behind the transaction. Their response? A commendable display of empathy and professionalism. The erroneous booking was promptly canceled, paving the way for a fresh reservation at a fair price. Through this ordeal, a silver lining emerged – the power of resilience and the kindness of strangers. Cloudbeds not only rectified the situation but also restored my faith in the online booking process. Their swift resolution and understanding demeanor proved that integrity and customer satisfaction are at the core of their service. In a world where trust can be easily shaken, my experience with Cloudbeds stands as a beacon of hope. I urge fellow travelers to place their confidence in this platform, knowing that their needs will be met with care and efficiency. Thank you, Cloudbeds, for turning a potentially negative experience into a testament of resilience and compassion.

Transforming My Hospitality Business with Cloudbeds

Ever since I integrated Cloudbeds into our operations, the efficiency and organization of my hospitality business have reached new heights. The seamless experience and intuitive interface have revolutionized the way we manage bookings and guest information. Cloudbeds' channel manager functionality has been a game-changer, allowing us to maximize our online presence and reach a wider audience effortlessly. The detailed insights and analytics provided have empowered us to make informed decisions, leading to increased profitability. I am truly grateful for the thought and dedication the developers have poured into creating such a comprehensive solution. Cloudbeds is not just a software; it's a partner in our success. I wholeheartedly recommend Cloudbeds to any hospitality professional looking to elevate their business to the next level.

Transformative Assistance by Sandy at Cloudbeds

I have to express my immense gratitude towards Sandy Prabowo Sutanto for the exceptional support provided during my recent live chat session on cloudbeds.com. What started as a routine query about connection issues with an OTA quickly turned into a deep dive troubleshooting session that lasted over an hour and a half. Sandy's professionalism, patience, and expertise shone throughout the entire interaction. Sandy didn't just resolve my problem; they took the time to ensure I understood the solutions being implemented every step of the way. The clarity in communication and the meticulous guidance received were truly remarkable. It was evident that Sandy was not just knowledgeable but genuinely invested in helping me overcome the challenges I was facing. During our conversation, I also shared some feedback regarding the chat box functionality, which Sandy not only acknowledged but reassured me that improvements were underway. The attentiveness to customer feedback and dedication to enhancing user experience speak volumes about the company's commitment to continuous improvement. As I eagerly await the rollout of a mobile app, knowing that Sandy is just a chat away gives me immense peace of mind. The level of service provided by Sandy has set a high standard for customer support, and I can only hope that more individuals benefit from their exceptional assistance in the future. Thank you, Sandy, for going above and beyond to ensure a seamless experience for customers like me. Your dedication and expertise have truly made a difference, and I look forward to any future interactions knowing I'm in capable hands. Warm regards, Monica The Red House Fredericton

An Onboarding Experience Like No Other

When I first started using Cloudbeds, I was pleasantly surprised by how easy and complete the platform was. It was a game-changer for me, but what truly stood out was the exceptional onboarding experience provided by Paul Haussler. Paul's guidance was not only efficient but also incredibly clear and patient. He took the time to ensure that I fully understood how the program worked and how to utilize all its features effectively. Thanks to his help, my job has become much more efficient, allowing me to streamline my tasks and focus on more critical aspects of my work. I am truly grateful for the support I received during the onboarding process. It has made a significant difference in how I approach my daily tasks, saving me valuable time and energy. Cloudbeds, coupled with Paul's expertise, has undoubtedly made a positive impact on my workflow, and I couldn't be happier with the results!

Unforgettable Support Experience with Cloudbeds.com

Sharing my recent encounter with Cloudbeds.com is nothing short of a delightful tale. As I found myself in a bind while trying to streamline my review process, I encountered a minor setback due to a temporary absence. However, the exceptional assistance of Mrs. Anas, our local support, was a beacon of light in this moment of need. Amidst this slight turbulence, I discovered the live chat feature and was swiftly connected to Tejaswini, who emerged as a true hero in the narrative that unfolded next. Tejaswini's unwavering support and quick resolution of my issue left me in awe. Her expertise combined with a genuine willingness to assist transformed a potentially stressful situation into a seamless experience. To the team at Cloudbeds.com, I extend my heartfelt gratitude for not only providing a stellar online service but also for cultivating a support system that genuinely cares about their customers. This encounter not only resolved my immediate concern but also left a lasting impression of trust and reliability. Kudos to Tejaswini and the entire team for embodying professionalism and expertise while delivering top-notch customer service. Thank you for going above and beyond to ensure customer satisfaction. Cloudbeds.com has undoubtedly earned my loyalty, and I wholeheartedly recommend their services to anyone seeking a seamless and efficient online experience.

Larissa, YOU ROCK!

My assessment for cloudbeds.com Larissa was very affected person and useful. She knew precisely what the difficulty I used to be having and supported me with screenshots so I can troubleshoot the difficulty on my finish as visuals are at all times a good suggestion. She additionally made certain that I might resolve the difficulty by myself earlier than she closed out the chat which is an indication of superior buyer help.

Sandy Prabowo: A Beacon of Exceptional Support and Dedication at cloudbeds.com

Navigating through challenges for nearly two weeks, my experience with cloudbeds.com was made significantly smoother and more bearable thanks to Sandy Prabowo's unwavering support and dedication. While facing back-and-forth issues and interacting with various representatives, Sandy stood out as a reliable and proactive individual. His timely actions, clear communication, and consistent updates have been a source of reassurance, making it easier for us to overcome obstacles and stay focused on our goals without succumbing to stress. Sandy Prabowo's outstanding performance not only showcases his professionalism but also reflects positively on the exceptional service provided by cloudbeds.com.

Transformative Collaboration with Cloudbeds: A Game-Changer for Our Business

From the moment we decided to partner with Cloudbeds, our experience has been nothing short of exceptional. Raul, with his unparalleled expertise, effortlessly tailored the platform to suit our property's unique requirements, ensuring a seamless onboarding process. His dedication and support were truly invaluable. Additionally, Ashen's guidance in creating our website was nothing short of amazing – he not only understood our vision but brought it to life in ways we couldn't have imagined. The Cloudbeds team's commitment to excellence and customer satisfaction is evident in every interaction we've had with them. Without a doubt, our collaboration with Cloudbeds has been a game-changer for our business, and we wholeheartedly give them a big thumbs up. Thank you, Cloudbeds, for empowering us to reach new heights!

A Remarkable Partnership: Gratitude for Cloudbeds’ Support at La Concha Hotel Beach Hotel & Club

Nestled in the serene La Paz, Baja California Sur, Mexico, our journey at La Concha Hotel Beach Hotel & Club has been nothing short of extraordinary, thanks to our esteemed partners at Cloudbeds. The unwavering support and expertise of Ambar Reynoso, our dedicated Product Manager, have truly been a game-changer for our business. Ambar's consistent guidance and assistance have not only streamlined our operations but have also added immense value to our guest experience. Their commitment to excellence and willingness to go above and beyond have made them an invaluable asset to our team. From optimizing our booking processes to enhancing our overall efficiency, Cloudbeds has been instrumental in helping us elevate our services and exceed guest expectations. We extend our heartfelt thanks to Ambar and the entire Cloudbeds team for their unwavering support and dedication. In a world where genuine partnerships are rare to come by, we consider ourselves fortunate to have Cloudbeds by our side. Thank you for being an integral part of our success story. We look forward to continued collaboration and reaching new heights together.

Transformative Support: Cloudbeds Shines Bright

Embarking on my journey with Cloudbeds in December 2022 was a mix of excitement and apprehension. The novelty of a new platform brought its fair share of challenges initially. Nevertheless, with each passing week, the landscape shifted to one of familiarity, ease, and efficiency. This transformation was not solitary but a collaborative effort, marked by the unwavering support of my Customer Success Manager, Ambar. Ambar's dedication and proactive approach stood out, ensuring that no concern of mine went unaddressed. From troubleshooting technical glitches to guiding me through intricate functionalities, their constant support was a beacon of reassurance in the midst of the digital realm. The personalized touch and consistent communication fostered a sense of trust and reliability, making the transition smoother and more manageable. Today, as I reflect on my journey with Cloudbeds, I am filled with gratitude for Ambar's unwavering assistance and unwavering commitment to excellence. Their tireless efforts have not only resolved my queries but also elevated my experience, instilling confidence and proficiency in navigating the platform. Thank you, Ambar, for being the cornerstone of exceptional customer support and for turning what could have been a daunting experience into a journey of growth, learning, and success.

Unforgettable Customer Care at Cloudbeds

I'm thrilled to share my outstanding experience with Cloudbeds, particularly with Paul, who guided me through every step with unparalleled expertise and care. From initial inquiries to training sessions, Paul's support was truly exceptional. His insightful advice and hands-on assistance made the entire process seamless and enjoyable. Without a doubt, I cannot recommend Paul highly enough for his invaluable contributions. Thank you, Cloudbeds, for having such dedicated professionals like him on your team! Sergio Mendoza Community Manager

Unforgettable Journey with Cloudbeds: A Review from the Heart

From the moment I embarked on my journey with Cloudbeds, I knew it was going to be a remarkable experience. The onboarding process was seamless and immersive, thanks to the dedication of their team to ensure users like me fully grasp the array of tools at our disposal. One individual who truly stood out during this process was Cassia. Her expertise and unwavering support were second to none. Whenever I had a question, Cassia not only had an answer but went above and beyond to provide comprehensive solutions, showcasing a genuine commitment to customer satisfaction. Cloudbeds not only offers top-notch services but also values customer education and empowerment. My interaction with Cassia and the entire Cloudbeds team left me feeling not just like a user, but a valued partner in their mission. Thank you, Cloudbeds, for an unforgettable journey!