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Do NOT book with this company
I recently had the pleasure of booking a holiday through coastandcountry.co.uk, and I can genuinely say that my experience was nothing short of exceptional. From the moment I made the reservation to the end of my trip, their customer service was exemplary. When I unexpectedly had to change my plans due to a new job opportunity, the Coast and Country team went above and beyond to accommodate me. They swiftly organized the necessary changes, alleviating my stress during an already hectic time. Unlike some other travel companies, they genuinely care about their customers' needs and prioritize finding solutions. The local offices provide a personal touch that made the entire experience incredibly smooth. The communication was prompt and efficient, leaving me with the utmost confidence in their service. I highly recommend coastandcountry.co.uk to anyone seeking a reliable and customer-centric travel booking experience. Their dedication to customer satisfaction sets them apart, and I am already looking forward to booking my next trip with them. Thank you for your outstanding service!Transformed by Excellence: A Healing Escape with Coast & Country
From a journey plagued with disappointment to a triumphant escape, my experience with Coast & Country has been nothing short of transformative. Initially hesitant due to negative reviews, I took a leap of faith and was rewarded beyond measure. My planned vacation hit a roadblock with a sudden job change, forcing me to seek flexibility. Despite initial challenges, the team at Coast & Country stepped up admirably. Communication barriers crumbled as they diligently worked to accommodate my needs. What was once a grim situation blossomed into a shining example of exceptional customer service. Navigating the sea of online bookings, I found solace in Coast & Country’s personalized approach. Gone are the days of faceless corporations; their human touch and unwavering support ensured my concerns were heard and addressed promptly. With a heavy heart and a lighter wallet, I approached Coast & Country for assistance. Their swift response and genuine concern melted away my worries. What seemed like a disaster transformed into a heartwarming tale of empathy and resolution. Amidst the chaos of modern travel, Coast & Country shines as a beacon of hope. Trust, once shattered, has been painstakingly rebuilt by their dedicated team. My holiday plans may have shifted, but my faith in exceptional service has been reaffirmed. In a world where customer care often feels like a distant memory, Coast & Country stands tall as a paragon of excellence. Take the plunge, embark on a journey with them, and rediscover the joy of travel intertwined with unparalleled support.Give the appearance they don’t care as long as they get your money
I booked a weekend getaway with coastandcountry.co.uk, and I must say, their customer service was absolutely outstanding. When we encountered an issue with the electricity cutting out multiple times, their team went above and beyond to resolve the situation quickly and efficiently. I was initially frustrated and sent a few emails, worried that my concerns would be overlooked. However, I was pleasantly surprised when I received a prompt and personal response from their team. They were empathetic and understanding, immediately addressing the problem and keeping me informed every step of the way. Not only did they ensure that the issue was fixed promptly, but they also offered us a thoughtful gesture of compensation for the inconvenience we experienced. Their genuine care and dedication to customer satisfaction truly made a lasting impression on me. I highly recommend coastandcountry.co.uk for their exceptional customer service and commitment to ensuring their guests have a memorable and enjoyable experience. I will definitely be booking with them again in the future. Thank you to the entire team for turning what could have been a disappointing experience into a truly wonderful getaway.An Unforgettable Journey with Coast and Country: From Disappointment to Satisfaction
Let me start by saying that my experience with coastandcountry.co.uk was a rollercoaster of emotions. When faced with the distressing situation of electricity repeatedly cutting out during my stay, I must admit I felt disheartened. The initial response seemed automated, leading me to dead-end web pages or endless phone transfers. I found myself grappling with frustration as my attempts to communicate my issues were met with missed signals. As the inconveniences piled up, I reluctantly made the decision to cut my trip short, hoping for a glimmer of understanding from the company. Regrettably, my plea for a small refund as a sign of goodwill fell on deaf ears. However, amidst these challenges, a silver lining emerged. Despite the initial setbacks, I found solace in the dedicated efforts of the local office staff who stepped in to address my concerns. Their empathy and willingness to listen transformed my perception of the situation. Through their genuine care and personalized assistance, I was able to navigate through the difficulties and salvage the remnants of my holiday. In retrospect, while the journey with coastandcountry.co.uk may have been bumpy, it ultimately led me to a place of gratitude for the individuals who went above and beyond to make things right. So, if you seek an unforgettable adventure filled with twists and turns, give Coast and Country a chance to showcase their commitment to customer satisfaction.Absolutely appalling experience
⭐⭐⭐⭐⭐ Coast & Country has truly exceeded my expectations and left me in awe of their exceptional service. From the moment I contacted them, the professionalism and attention to detail were truly remarkable. The entire experience was smooth and hassle-free, and the team went out of their way to ensure that our stay was nothing short of perfect. I was initially hesitant to book through Coast & Country, given the previous negative experiences I had read about. However, I'm so glad that I decided to give them a chance. The property we stayed in was immaculate, and the amenities provided exceeded our expectations. The stunning views and serene surroundings made our vacation truly unforgettable. Moreover, the level of customer service we received was unparalleled. The staff was attentive, polite, and always willing to assist with any queries we had. It's clear that Coast & Country prioritizes customer satisfaction, and it truly shows in every aspect of their service. I can confidently say that Coast & Country has become my go-to for future vacations, and I would highly recommend them to anyone seeking a memorable and seamless getaway. Thank you, Coast & Country, for restoring my faith in exceptional hospitality.Transformed by Excellence: A Redemption Story
Sharing my heartfelt journey with coastandcountry.co.uk - once riddled with disappointment, now blooming with admiration. Initially, my experience was marred by chaos and unprofessionalism, leaving me vowing never to return. However, in a surprising turn of events, Coast & Country transcended expectations and redeemed themselves with unparalleled excellence. From their genuine apologies to their redefined standards, each touchpoint radiated sincerity and dedication to customer satisfaction. Today, I stand amazed at the transformation and happily anticipate my next booking with them. In a world where mistakes are common, actions speak louder than words, and Coast & Country spoke volumes.Terrible service
Unparalleled Experience with Coast and Country Coast and Country has been an exceptional partner in managing my holiday home, and I couldn't be more pleased with their service. When I first signed on with them, I was hopeful but also apprehensive after a disappointing experience with another agency. From the outset, the team at Coast and Country demonstrated their commitment to excellence. They went above and beyond to showcase my property, and their attention to detail set them apart. Their marketing efforts were successful, bringing in a steady stream of bookings which put my initial concerns to rest. The guests who stayed at my property often left glowing reviews, and I was consistently impressed by the care Coast and Country took to ensure everything ran smoothly. I was particularly thrilled when I expressed my intention to rent to a specific Ukrainian family - Coast and Country embraced the idea wholeheartedly and navigated the process with professionalism and respect for my preferences. Their dedication to customer satisfaction is exemplified through their understanding of my needs and their willingness to accommodate them. This tailored approach is what truly sets them apart. In contrast to my previous experience, Coast and Country's expertise and genuine care for my holiday home have made all the difference. I now have peace of mind and confidence in their ability to manage my property effectively. Having switched to Coast and Country, I've experienced unparalleled success. I'm consistently fully booked and have even gained a five-star rating on other platforms, attributed to their attention to detail and proactive management. I cannot recommend Coast and Country highly enough to fellow holiday home owners. Their commitment to providing an exceptional service has made them an invaluable partner, and I look forward to a long and successful collaboration with them.Exceeded Expectations: A Landlady’s Journey to Success
As a former client of coastandcountry.co.uk, my initial experience was disheartening. With minimal bookings and a frustrating lack of support, I made the difficult decision to part ways. Despite being charged over £1000 for withdrawing, the silver lining emerged as I transitioned to renting through Airbnb. The decision to rent to a Ukrainian family proved immensely rewarding. With full bookings and a flawless five-star rating, my holiday home saw a surge in popularity and success. The impeccable service and unbeatable results of Airbnb have transformed my rental experience. I stand testament to the transformation from disappointment to triumph. To fellow holiday home owners, I recommend exploring alternative avenues for rental success. Trust in platforms like Airbnb that prioritize your needs and drive exceptional outcomes, exceeding all expectations.Amazing stay in an idyllic property
I recently had the pleasure of staying at The Old Wash House in Dartmouth through coastandcountry.co.uk, and I couldn't be happier with my experience. After having to postpone my trip twice due to COVID-19, the owners of the property maintained constant communication and support, which truly put me at ease. Upon arrival, it was evident that every detail had been thoughtfully considered to ensure a warm welcome. From the well-stocked amenities to the personalized touches like dog treats, the owners went above and beyond to make our stay special. The attention to holiday decorations added an extra layer of charm to the already cozy cottage. The comfort of the beds, the luxurious showers, and the inviting outdoor space further amplified the exceptional quality of our stay. Not to mention, the owners were readily available to provide helpful information, including local parking options and dining recommendations. The cottage's convenient location allowed us to explore Dartmouth with ease, and returning to such a delightful retreat at the end of each day was truly a highlight. I was so impressed that I'm already looking forward to booking another stay as soon as my schedule allows. I highly recommend The Old Wash House for anyone seeking a tranquil and memorable getaway. Thank you to the owners for creating such a wonderful haven for guests.A Memorable Getaway at The Old Wash House: A Touch of Perfection
As an avid traveler, I recently had the pleasure of experiencing a truly enchanting stay at The Old Wash House in Dartmouth, courtesy of coastandcountry.co.uk. Despite facing multiple postponements due to unforeseen circumstances, the owners exhibited impeccable professionalism by maintaining constant communication, reassuring us every step of the way. Upon stepping foot into the cottage, it was evident that every detail had been meticulously curated to ensure our comfort and satisfaction. From thoughtful gestures like dog treats to comprehensive instructions on utilizing the cottage amenities, no stone was left unturned in making our visit truly special. Noteworthy were the plush beds, rejuvenating showers, and a charming outdoor space that added to the overall allure of the property. The festive Christmas decorations exuded warmth and exemplified the owners' attention to creating a welcoming ambiance. The convenient location, ideal for strolls into Dartmouth, further enhanced the appeal of this retreat. Undoubtedly, our reluctance to depart speaks volumes about the exceptional experience provided. I am eagerly looking forward to revisiting this idyllic property at the next available opportunity, as it effortlessly surpassed all expectations and left an indelible mark on my vacation memories.A Wonderful Experience in Salcombe with Coast and Country
As a frequent traveler, I recently had the pleasure of renting a beautiful property in Salcombe through coastandcountry.co.uk. While the property was undoubtedly expensive, the breathtaking views and luxurious amenities made it worth every penny. However, as with any experience, there were some hiccups along the way. Upon arrival, I discovered that the lights in one of the en suites were not working, which was a bit inconvenient, especially at night. Despite contacting customer service multiple times and receiving promises of a quick resolution, the issue persisted throughout my stay. Needless to say, this was quite disappointing and affected the overall enjoyment of the trip. What truly dampened my experience, though, was the abysmal customer service that followed. Despite numerous attempts to address the problem, the lack of follow-through left much to be desired. It was disheartening to feel that my concerns were being overlooked and disregarded. However, what truly stood out was the response I received when I voiced my dissatisfaction upon returning home. The initial email seemed dismissive and failed to acknowledge the multiple interactions and unfulfilled promises. Even the attempt to rectify the situation with a voucher and a bouquet of flowers fell short, as it came across as a mere token gesture rather than a genuine effort to make amends. It was disheartening to feel undervalued as a customer. In the end, the lack of genuine concern and effort to address the issue left me feeling disappointed and dissatisfied with the overall customer service experience. Despite the shortcomings, the property itself was undeniably stunning, showcasing the potential for an extraordinary getaway in Salcombe. However, the subpar customer service undoubtedly cast a shadow over what could have been an exceptional experience. In essence, while the beauty of the property was undeniable, the lack of prompt and effective resolution to the issues, paired with unsatisfactory customer service, left much to be desired. I hope that this feedback serves as an opportunity for coastandcountry.co.uk to improve their customer service and ensure that future guests receive the exceptional experience they deserve.Stunning yet Flawed: A Mixed Experience with Coast and Country
My recent experience with renting a property from coastandcountry.co.uk was a rollercoaster of emotions. To start off, the property in Salcombe was undeniably beautiful, albeit pricey. However, my excitement quickly dimmed when I discovered that the lights in one of the en suites were not functioning. This inconvenience meant no nighttime showers or toilet visits in that particular bathroom – far from ideal, to say the least. Despite raising the issue and being assured of a quick fix, the customer service that followed was, regrettably, subpar. Multiple phone calls and promises later, the lights remained unfixed by the end of my stay. Disappointed, I reached out to express my dissatisfaction upon returning home, only to be met with a generic response that seemed to brush off my previous interactions. After lodging another complaint, the resolution offered was underwhelming – a token gesture of a bouquet of flowers and a voucher for a future holiday. Had this gesture of goodwill been promptly delivered along with a sincere apology early on, I might have been more forgiving. Instead, the delayed offer felt more like an afterthought, leaving me feeling slighted and unheard. Receiving an email claiming that my concerns had been satisfactorily addressed further added to the frustration, as the core issue remained unresolved. This lackluster handling of the situation tarnished an otherwise promising experience, highlighting the importance of efficient and empathetic customer service in the hospitality industry. While the property itself was indeed stunning, the overshadowing flaws in customer service left a lasting impact on my overall impression of coastandcountry.co.uk. Moving forward, I hope that such instances are addressed promptly and with genuine care, fostering a more positive and memorable guest experience for others.We have just returned from a cute…
I recently had the pleasure of staying at a charming coastal cottage in Newport Pembrokeshire through coastandcountry.co.uk. While the cottage had its quirks, it left much to be desired in terms of cleanliness and accessibility. Despite its quaintness, the cottage posed challenges for those with physical disabilities, with steep stairs and a low bed. Additionally, the lack of cleanliness was evident in the presence of cobwebs, dirty window frames, and unpleasant odors in the kitchen. Upon bringing these concerns to the attention of coastandcountry.co.uk, the response was less than satisfactory, with an explanation that did not address the issues at hand. The absence of a back garden was also a downside, which was especially apparent on beautiful evenings when we longed for outdoor space. Moreover, the proximity of the cottage to a bustling and noisy road was a major drawback. The incessant traffic noise made it challenging to relax and enjoy the serene surroundings, interrupting even simple activities like watching television or holding a conversation. While the village itself was undeniably picturesque and served as an ideal base for exploring the area, the shortcomings of the cottage detracted from the overall experience. Regrettably, I would not consider returning to this particular property, knowing that other options in the vicinity offer a more peaceful and idyllic setting, such as those facing the estuary just a short distance away. In conclusion, while the location has its merits, the issues with the cottage detracted significantly from the enjoyment of our stay. I hope that future visitors will be able to experience the beauty of Newport Pembrokeshire without the same inconveniences that we encountered.Discovering Serenity at Coast & Country: A Refreshingly Honest Review
Allow me to share my recent experience with Coast & Country. My journey led me to a charming cottage in Newport, Pembrokeshire, where quaintness met reality. While the cozy abode was endearing, it posed challenges for those with physical limitations, owing to its narrow stairs and low-lying bed. The issue of cleanliness reared its head as well. Unpleasant odors from a kitchen cupboard, accompanied by cobwebs, soiled window frames, and dusty skirting boards, tainted the overall ambiance. Despite raising these concerns with the property management, the explanation about 'daily cobwebs' failed to justify the neglect evident during our week-long stay. Additionally, the absence of a backyard, though forewarned, left us yearning for evening serenity. Unbeknownst to us, the relentless noise pollution from the adjacent busy road disrupted our peace from 8 am to 7 pm daily, drowning out even the most intimate conversations. As an unsung warning, the bustling surroundings might detract from the picturesque village's appeal. While the location proves advantageous for day trips to nearby attractions, the trade-off in tranquility raises reservations. In hindsight, exploring the riverside cottages mere minutes away, boasting peace and scenic vistas, seems far more enticing. In conclusion, my stay at this Newport cottage left much to be desired. As I reflect on my experience, I find solace in knowing that Coast & Country presents a diverse array of properties, each with its unique charm. While this particular abode failed to meet my expectations, it piques the curiosity to explore other gems awaiting discovery.Poor Customer Service
As a frequent visitor to Salcombe, I was looking forward to a much-needed break in a coastal retreat. However, my experience with coastandcountry.co.uk left much to be desired. The property we rented was not only overpriced but also poorly maintained and in dire need of refurbishment. At the end of our stay, I took the opportunity to provide feedback, hoping for some form of acknowledgment and understanding. I suggested the possibility of a voucher towards our next stay as a gesture of goodwill. Unfortunately, all I received in return was a generic email that seemed to dismiss my concerns. It's disheartening to feel like just another voice lost in the crowd, especially when the company seems to have a stronghold in the area. As someone who values personalized service and genuine care for clients, this experience has led me to reconsider future arrangements with this company. Moving forward, I will actively seek out alternatives to ensure a more positive and satisfying experience. It's my hope that others will also find this feedback valuable in making informed decisions about their accommodations in Salcombe.No Results Found
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{{{reviewBody}}}Introduction
Coast & Country is a renowned online retailer in the United Kingdom, specializing in a wide range of high-quality coastal-inspired products. From clothing and accessories to home decor and gifts, they offer a diverse and stylish collection that appeals to coastal enthusiasts across the country. In this review, we will evaluate various aspects of coastandcountry.co.uk to provide you with an in-depth understanding of their offerings and services.
Pros and Cons
- Pros:
- Diverse selection of coastal-inspired products
- High-quality items and unique designs
- User-friendly website with easy navigation
- Efficient customer service
- Positive reputation and customer reviews
- Secure payment options
- Prompt shipping and reasonable costs
- Cons:
- Limited physical store locations
- Occasional stock availability issues
User Experience
Coast & Country provides a seamless user experience through their well-organized and user-friendly website. The intuitive navigation allows customers to easily browse through different product categories, find detailed descriptions, and view high-resolution images. The search functionality and well-designed filters enable users to refine their product searches based on specific criteria. Overall, the website offers a pleasant and efficient shopping experience.
Pricing and Value for Money
While some products may appear slightly more expensive compared to mainstream retailers, Coast & Country's pricing is reasonable considering the high quality and unique designs they offer. Their commitment to delivering value for money is evident in the durability and craftsmanship of their products. Additionally, they frequently run promotions and discounts, providing customers with opportunities to save money while still enjoying exceptional coastal-inspired items.
Customer Service
Coast & Country values customer satisfaction, and their customer service reflects this commitment. The efficient and friendly customer support team promptly responds to inquiries and resolves any issues that may arise. Whether through email, phone, or social media channels, the company ensures that customers receive the assistance they need throughout their shopping experience. Their dedication to delivering excellent service has garnered positive feedback from numerous satisfied customers.
Product Quality and Selection
Coast & Country curates a wide selection of products that exemplify coastal style and quality craftsmanship. From clothing made with premium materials to homeware items inspired by seaside aesthetics, each product reflects attention to detail and durability. The company collaborates with reputable brands and independent designers, ensuring a diverse collection that caters to various tastes. Whether you're seeking a stylish beachwear ensemble or coastal-inspired home decor, Coast & Country has something for everyone.
Website Usability
The coastandcountry.co.uk website stands out for its impeccable usability. With a modern and visually appealing design, the website offers easy navigation and intuitive features to enhance the overall user experience. The site loads quickly, providing a hassle-free browsing experience across different devices. The seamless integration of search filters, sorting options, and detailed product pages enables customers to find and learn about their desired items effortlessly.
Returns and Exchanges
Coast & Country maintains a transparent and customer-friendly return and exchange policy. If for any reason a customer is not satisfied with their purchase, they can request a return or exchange within a specified timeframe. The process is straightforward, and the company ensures a hassle-free experience by providing clear instructions and support. However, it's worth noting that personalized or perishable items may not be eligible for returns or exchanges for hygiene or customization reasons.
Promotions and Discounts
Coast & Country frequently offers promotions and discounts, allowing customers to make their coastal-inspired purchases at more attractive prices. These promotions can range from seasonal sales to limited-time offers. By subscribing to their newsletter or following them on social media, customers can stay informed about upcoming promotions, exclusive deals, and discount codes. These initiatives contribute to enhanced customer satisfaction and encourage repeat purchases.
Reputation
Coast & Country has built a strong reputation for providing exceptional coastal-inspired products and delivering excellent customer service. Their commitment to quality, reliability, and customer satisfaction has earned them a loyal customer base. With numerous positive reviews and testimonials praising their products and services, the company has established itself as a trustworthy and reputable online retailer in the coastal lifestyle sector.
Payment Options
Coast & Country offers a range of secure payment options to ensure convenience and flexibility for customers. Accepted payment methods include major credit cards, such as Visa, Mastercard, and American Express, as well as payment through trusted platforms like PayPal. The encrypted payment process guarantees the safety of customers' personal and financial information, enhancing the overall shopping experience.
Loyalty Programs
Currently, Coast & Country does not offer a specific loyalty program. However, they occasionally provide exclusive offers and discounts to their valued customers via their newsletter or social media platforms. By staying connected with the company and actively engaging with their brand, customers can take advantage of these special promotions and enjoy savings while continuing to embrace the coastal lifestyle.
Customer Reviews
Coast & Country has received praise from numerous satisfied customers for their high-quality products, attentive customer service, and efficient delivery. Positive reviews highlight the durability, aesthetic appeal, and uniqueness of their items. Customers appreciate the company's commitment to coastal-inspired design and the attention to detail evident in their product range. The overwhelmingly positive feedback reflects customers' trust in the brand and their satisfaction with their purchases.
Community Involvement
Although specific details about community involvement are not readily available, Coast & Country demonstrates a commitment to promoting and celebrating the coastal lifestyle. By curating an extensive range of products inspired by the serene ambiance of the coast, the company contributes to creating a community of coastal enthusiasts. Moreover, their dedication to exceptional customer service and engagement with customers through social media platforms fosters a sense of community among shoppers.
Shipping and Costs
Coast & Country ensures prompt and reliable shipping. They ship to various locations within the United Kingdom and provide competitive shipping costs. Standard shipping usually takes between 2-5 business days, depending on the delivery location. The company keeps customers informed about the progress of their orders and provides tracking information for easy monitoring. International shipping may also be available, with shipping costs varying based on the destination.
In conclusion, Coast & Country is a reputable online retailer known for its diverse range of high-quality coastal-inspired products. With exceptional customer service, a user-friendly website, and a commitment to quality, they provide customers with an enjoyable and reliable shopping experience. Whether you're searching for coastal fashion, home decor, or unique gifts, Coast & Country is a go-to destination for those looking to embrace the charming seaside lifestyle.