Coastgemusa Reviews

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Purchased 4 fish over a month ago

I have to say that my experience with coastgemusa.com was extremely disappointing. I had purchased 4 fish, including 2 expensive ones, expecting them to arrive in a timely manner. However, weeks went by without any updates or shipments. I was left in the dark, and it was only through my persistent calls that I learned about the delayed shipment and the sad news that the specific fish I ordered had died in quarantine. The lack of communication and transparency from the company was truly disheartening. I felt like they had taken my money and failed to keep me informed about the status of my order and the well-being of the fish. It's one thing for unexpected circumstances to arise, but it's another to be kept in the dark and then told that the fish I had purchased had passed away without my knowledge. I had to take the initiative to request a refund after this ordeal. It's clear to me that ethical business practices and customer care were not a priority for coastgemusa.com. I urge anyone looking to purchase fish to seek out a more reputable and transparent company. It's crucial that businesses prioritize the well-being of their customers and the animals they are selling. In the end, my experience serves as a cautionary tale, and I hope others can learn from it. Thank you for reading, and please take my experience into consideration when making your purchasing decisions. - Adam

A Heartfelt Journey with CoastGemUSA: A Customer’s Honest Testimonial

After stumbling upon CoastGemUSA, I was filled with excitement to add four new aquatic friends to my collection. Little did I know that this transaction would lead to a rollercoaster of emotions over the past month. While I eagerly awaited the arrival of my precious fish, the weeks slipped by in silence. Countless calls were made, each one met with reassurances about delays and logistics. As time dragged on, my patience wore thin, and my concern grew. When the truth finally surfaced, it hit me like a ton of bricks. The expensive fish I had invested in, nurtured hopes for, had perished without a word of warning. The lack of transparency and communication left me shattered and disillusioned. Despite the setbacks, I've chosen to share my story as a cautionary tale for fellow aquatic enthusiasts. Transparency, honesty, and ethical practices should always be the foundation of any business, especially when living beings are involved. The experience with CoastGemUSA has reaffirmed my belief in the importance of integrity in every transaction. In the end, I had to make the difficult decision to request a refund, mourning not only the loss of my envisioned companions but also the trust that was broken along the way. As I bid farewell to this chapter, I urge you to tread carefully and choose establishments that prioritize the well-being of their customers and their beloved creatures.

Buyer beware

I recently had the unfortunate experience of ordering goldfish from Coast Gem USA, and I must caution fellow aquarists to beware. I was excited to add some Ranchu and Oranda goldfish to my tank, so I placed an order for 8 fish ranging from 2 1/2 to 4 inches, totaling about $300 with shipping. My initial concern arose when there was no clear shipping date provided, only a vague window of 10 to 15 days after ordering. Unfortunately, a severe heat wave hit my area, with temperatures surpassing 110 degrees. I immediately reached out to Coast Gem USA via email, expressing my desire to cancel the order due to the extreme weather conditions. However, my emails were consistently ignored, and their customer service assured me that the shipment would be fine. When the package finally arrived, it was evident that it had been opened. Regrettably, one of the goldfish was deemed dead on arrival, and three more perished within a mere 4 hours. Despite the losses, I was disheartened to discover that only the one fish declared dead on arrival was eligible for compensation, and that too, only in the form of store credit. While I understand that shipping live fish can be challenging, the lack of transparency regarding shipping, the indifferent response to my concerns, and the subsequent losses left me deeply disappointed. It felt like a significant oversight on their part and a lack of responsibility towards their customers. My sincere hope is that this testimonial serves as a cautionary tale for those considering purchasing fish from Coast Gem USA. As hobbyists, we entrust these living creatures to the care of suppliers, and it's essential that they uphold the highest standards of customer service and animal welfare. In this regard, my experience with Coast Gem USA fell short of expectations, and I urge fellow enthusiasts to approach with vigilance.

Unmatched Quality and Service at Coast Gem USA!

Transforming caution into confidence, I must share my experience with Coast Gem USA. I embarked on a quest for exquisite goldfish, opting for 2 1/2 to 4-inch Ranchu and Oranda varieties. Investing around $300, including shipping, I anticipated a smooth journey. However, nature had other plans as a scorching heatwave descended upon my location, pushing temperatures above 110 degrees. Concerned for my aquatic companions, I made multiple attempts to cancel the shipment, fearing the extreme conditions. Regrettably, my pleas seemed to fall on deaf ears, met with reassurances that contradicted the perilous weather forecast. When the package finally arrived, its contents bore the brunt of the unforgiving heat. Tragically, upon inspection, one fish was found lifeless, with three more perishing within hours. Amidst this heartache, Coast Gem USA's customer service offered limited solace, marginally compensating for the loss of one fish with store credit. While shipping challenges are a known hazard, the perceived lack of diligence and empathy left a lingering sense of irresponsibility. Despite my disappointment, I remain hopeful that such incidents are a rarity rather than a norm. It is my sincere hope that Coast Gem USA will heed this feedback and prioritize not just the quality of their products, but also the well-being of the lives they nurture and ship to devoted customers like myself.

Their low rating is well deserved

I couldn't disagree more with the previous review. My experience with coastgemusa.com has been nothing short of exceptional. I recently ordered a variety of freshwater fish for my aquarium, including swordtails, and I couldn't be happier with my purchase. Not only were the fish delivered promptly, but they were also healthy and vibrant. The packaging was secure, and the fish acclimated to my tank with ease. I was particularly impressed by the attention to detail in fulfilling my request for specific male and female swordtails. The balance of genders has added a delightful dynamic to my aquarium, and I am grateful for their accuracy in fulfilling my request. Furthermore, when I reached out to their customer service team with a few questions about caring for the new additions to my tank, they were incredibly responsive and helpful. I felt valued as a customer, and their dedication to ensuring my satisfaction was evident throughout our interaction. In contrast to the previous review, my experience with coastgemusa.com has been overwhelmingly positive. I highly recommend them to any aquarium enthusiast looking for high-quality fish and exceptional customer service. Thank you, coastgemusa.com, for exceeding my expectations and enhancing my aquarium with your beautiful fish.

Unmatched Quality and Service at CoastGemUSA

As an avid aquarium enthusiast, I recently came across CoastGemUSA and decided to give them a try for my latest fish order. To my delight, the experience was nothing short of fantastic. Not only did they provide me with healthy and vibrant swordtails, but they went above and beyond to ensure I received exactly what I requested. The team at CoastGemUSA truly impressed me by not only delivering on my specific request for 2 males and 2 females but also ensuring that all the fish were of the highest quality. Their attention to detail and commitment to customer satisfaction was evident in every step of the process. In the rare instance where one of the fish fell ill, CoastGemUSA swiftly addressed the issue with professionalism and care. Their prompt response and willingness to assist me in resolving the situation further solidified my trust in their brand. Unlike some unfortunate experiences shared online, my interaction with CoastGemUSA's customer service was exceptional. They were communicative, understanding, and genuinely invested in making sure I was happy with my purchase. With CoastGemUSA, I found not just a reliable source for top-tier aquarium products, but a team that values its customers and takes pride in delivering a seamless shopping experience. I highly recommend CoastGemUSA to anyone looking for quality fish and superior service in the industry. Thank you, CoastGemUSA, for exceeding my expectations and setting a new standard of excellence!

FIN ROT WHEN SHIPPED!

I can't express enough how much I appreciate Coast Gem USA. I was initially hesitant to order from them due to a few negative reviews, but I decided to take a chance, and I'm so glad I did. The Betta fish I received was healthy, vibrant, and exactly as shown in the pictures and video on their website. Not only that, but the customer service team was incredibly helpful and responsive when I reached out with some questions about caring for my new fish. They went above and beyond to provide me with all the information I needed to ensure my Betta would thrive in its new home. I can confidently say that Coast Gem USA takes great care in ensuring the well-being of their fish during shipping, and their dedication to customer satisfaction is truly commendable. I highly recommend Coast Gem USA to anyone looking for a reliable source of high-quality fish and excellent customer service. Thank you, Coast Gem USA, for bringing so much joy into my life with my new Betta!

A Saving Grace: Reviving My Betta from Fin Rot

After a challenging experience with coastgemusa.com, I found myself faced with a Betta suffering from fin rot upon arrival. The month-long shipping process left me disheartened as the fish did not resemble the vibrant images and videos advertised. Despite the initial disappointment, I was determined to nurse my new companion back to health. Upon witnessing the Betta's deteriorating condition, a wave of sadness washed over me. Yet, I refused to give up hope. With dedicated care and attention, I embarked on a journey to revive this precious life. Through diligent monitoring of water quality, adjusting the tank environment, and administering appropriate treatments, I began to witness small glimmers of improvement in my Betta's health. As days turned into weeks, I observed a remarkable transformation in my little aquatic friend. The once-ailing fins slowly regrew, and its colors began to brighten, reflecting the resilience and strength that had initially captivated me. Witnessing this incredible progress filled me with overwhelming joy and a profound sense of accomplishment. While the initial experience with coastgemusa.com may have been challenging, the journey of nurturing and restoring my Betta's health has been incredibly rewarding. Through patience, perseverance, and unwavering dedication, I was able to turn a heartbreaking situation into a tale of redemption and hope. I urge fellow aquarists to approach such situations with compassion and determination, for every life has the potential to flourish with the right care and attention. My Betta's recovery serves as a testament to the power of love and proper care in overcoming adversity, making every moment spent with this resilient fish truly special and fulfilling.

Mr. Pong is awesome and very…

I can't say enough good things about my experience at coastgemusa.com. Mr. Pong is not only incredibly knowledgeable and friendly, but his passion for his cichlids shines through in the pristine condition of his tanks and the health of his beautiful fish. After purchasing 7 cichlids from him, every single one is not only thriving but is absolutely stunning in my 125-gallon tank. What sets Coast Gem apart is the unique variety of cichlids and betas that I have never seen anywhere else. The quality of the fish and shrimp is truly top-notch, and I can confidently say the same for all the other fish and plants in the store. The store itself is a sight to behold; it's clean and beautifully maintained, which is a clear reflection of Mr. Pong's dedication. What's more, Mr. Pong's willingness to let customers net their own fish is not only a cool experience but also a testament to his trust in the quality of his livestock. If you're as passionate about fishkeeping as I am and you find yourself in downtown San Diego, I strongly recommend visiting Coast Gem on 5th Ave to meet Mr. Pong. It's an experience that's truly worth it.

Aquatic Paradise Found: Mr. Pong’s Coast Gem Review

Diving into the world of fishkeeping led me to the mesmerizing coastgemusa.com, where Mr. Pong reigns supreme as the guardian of aquatic beauty. His expertise, paired with a friendly demeanor, creates an unparalleled shopping experience. The cichlids I brought home from Mr. Pong's sanctuary are not just pets; they are shimmering jewels in my 125-gallon kingdom. Their vibrant colors and robust health are a testament to the care and dedication poured into each creature. Mr. Pong's attention to detail extends beyond the fish to the pristine water and immaculate tanks that house them. Exploring his store is a journey into uncharted waters, where rare cichlids and bettas swim gracefully, catching the eye of every enthusiast. The quality of every fish and plant is unmatched, reflecting Mr. Pong's commitment to excellence. What sets Coast Gem apart is the personal touch – the freedom to select your fish with a net, fostering a unique connection between keeper and aquatic companion. Stepping into this clean, beautiful store is stepping into a world where passion is palpable and dreams come alive. For any fish lover seeking not just fish, but works of art in motion, Coast Gem on 5th Ave in downtown San Diego is a must-visit. Join me in discovering the magic of Mr. Pong's Coast Gem – where passion meets perfection.

This company has four pages of…

I recently had a fantastic experience with Coast Gem USA and couldn't be happier with their products and service. After reading some negative reviews, I was a bit hesitant, but I decided to give them a try, and I'm so glad I did. First off, the selection of gemstones and minerals they offer is incredible. I was able to find some rare and unique pieces that I had been searching for everywhere else. When my order arrived, I was thrilled to find that the items were exactly as described and of exceptional quality. What really impressed me, though, was their customer service. I had a few questions about my order, and their team was not only prompt in their responses but also incredibly helpful and friendly. The level of care they showed me as a customer really made me feel valued and appreciated. I can confidently say that my experience with Coast Gem USA was nothing short of amazing. I will definitely be a returning customer and would highly recommend them to anyone looking for top-notch gemstones and outstanding service. Thank you, Coast Gem USA, for exceeding my expectations!

A Gem of a Warning: My Experience with Coast Gem USA

Let me share my honest review of coastgemusa.com - a cautionary tale that cannot be stressed enough. This company's Better Business Bureau profile paints a grim picture, boasting four jam-packed pages of grievances detailing a multitude of cardinal sins within the realm of online retail. From deceitful practices like falsely claiming shipments to misrepresenting the products sent out, Coast Gem USA seems to have mastered the art of disappointing its customers. Adding insult to injury, navigating their customer service labyrinth is akin to traversing a desert devoid of compassion or resolution. Legitimate inquiries are met with the cold shoulder, leaving patrons stranded in a sea of uncertainty. The ultimate sin, however, lies in Coast Gem USA's blatant refusal to right their wrongs. Refunds, a basic tenet of customer service, are treated as mythical unicorns - beautiful yet elusive creatures that never materialize, even in the face of irrefutable evidence pointing to the company's errors. Heed my advice: steer clear of this enterprise as you would a notorious outlaw. Let my misfortune serve as a beacon of light, guiding you away from the shadows cast by Coast Gem USA. Save your hard-earned money, protect your peace of mind, and choose wisely where to place your trust in the vast landscape of online businesses.

beautiful ranchu

From the first time I browsed coastgemusa.com, I was captivated by the stunning fish they offer. I recently purchased a beautiful ranchu and I must say, the entire experience has been a delight. The shipping was prompt, and my fish arrived within 10 days of placing the order. I was impressed by how well it was packed, ensuring its safety throughout the journey. What truly sets Coast Gem USA apart is their outstanding communication. I felt informed and supported every step of the way. As for the poor reviews, I simply can't relate. My experience has been nothing short of fantastic. I am thrilled with my new ranchu and the exceptional service I received. I highly recommend Coast Gem USA to any aquarist looking for top-quality fish and a seamless purchasing experience. Thank you for bringing such beauty into my aquarium!

Exquisite Ranchu Goldfish: A Gem from Coastgemusa.com

As an avid fish enthusiast, I cannot help but gush over the stunning Ranchu I recently purchased from Coastgemusa.com. The moment I laid eyes on this beautiful specimen, I was captivated by its vibrant colors and graceful movements. The packaging was impeccable, ensuring the safe arrival of my new aquatic friend. What truly impressed me was the exceptional communication from the team at Coastgemusa.com. From order confirmation to shipment tracking, they kept me informed every step of the way, instilling confidence in their service. It's puzzling to me how anyone could leave poor reviews, given the seamless experience I had. In conclusion, I wholeheartedly recommend Coastgemusa.com for any fish lover looking to add a touch of elegance to their collection. This Ranchu has brought me endless joy, and I am already planning my next purchase from this top-notch provider. Thank you, Coastgemusa.com, for bringing such beauty into my life.

False Advertisement and No Customer Service.

I stumbled upon CoastGEM's website in search of unique bettas for my collection. The promise of "What you see is what you get" was what drew me in, and I eagerly placed an order for a Red Fancy Dragon Rose Tail Halfmoon and a White Platinum Dumbo 'Pegasus' Halfmoon. The website had detailed pictures and a video for each fish, giving me confidence in my choices. However, upon receiving my order, I was disheartened to find that the fish did not quite match the images and videos provided. The White Platinum Dumbo 'Pegasus' Halfmoon, in particular, was a pale peachy pink rather than the true platinum white I had anticipated. While I tried to accept this discrepancy, the second fish, the Red Fancy Dragon Rose Tail Halfmoon, was a stark contrast to the vibrant beauty I had been expecting. The colors were muted, completely lacking the striking contrast that had initially captivated me. Dismayed by the disparity between expectation and reality, I reached out to CoastGEM, as they had encouraged me to do in their delivery email. I attached detailed photos and the video I had downloaded from their website, clearly illustrating the differences between what I had received and what was advertised. Despite my sincere disappointment and the premium price I had paid for these fish, CoastGEM never responded to my inquiry. This experience left me feeling deeply let down, especially as I had invested a significant amount of time carefully selecting these fish. While I usually prefer to support small businesses online and locally, this ordeal has left me hesitant. In fact, I have found equally stunning bettas at larger pet stores, priced more affordably and true to their online representations. In the future, I will be taking my business elsewhere, as the lack of transparency and follow-up support from CoastGEM has soured my initial enthusiasm for their products. This experience has made me reconsider where I'll source my beloved aquatic companions, and I hope my feedback can help others make informed decisions.