Users Voice for Cobasi

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Cobasi Overall rating
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Review article published on: 25 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 2.6 3 2 1.7
Feb 2023 5 5 5 5 1 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Cobasi Review by

Introduction: is a Brazilian online pet store that offers a wide range of pet products including food, toys, accessories, medicine and much more. The company has been operating since 1985 and has expanded across Brazil. Their online store was launched in 2013 and has quickly become one of the most popular pet stores in Brazil.

Pros and Cons:

  • Wide selection of products for a variety of pets
  • Convenient online shopping
  • Reasonable pricing and discounts
  • Excellent customer service
  • Free shipping on orders over R$99
  • 30-day return policy
  • No international shipping
  • No loyalty program for frequent shoppers

User Experience: has a user-friendly website that is easy to navigate. The search function is quick and efficient, and the product categories are well-organized. The site is also available in both Portuguese and English, which makes it accessible to a broader audience.

Pricing and Value for Money: offers competitive pricing for their products, and they frequently have promotions and discounts available. They also offer a price matching policy, which ensures that customers get the best deal. The value for money is excellent, as the quality of the products is high, and the prices are reasonable.


Some alternatives to include,, and While these sites offer similar products, has a broader selection of products and better customer service.

Customer Service: has excellent customer service, including a dedicated customer support team that is available by phone or email. They are also very responsive to customer inquiries and complaints, and they go above and beyond to ensure customer satisfaction.

Product Quality and Selection: offers a wide selection of high-quality products for a variety of pets, including dogs, cats, birds, fish, and small animals. They offer both premium and budget-friendly options, ensuring that customers can find products that fit their needs and budget.

Website Usability:

The website is easy to use and navigate. The search function is efficient, and the product categories are well-organized. The site is also visually attractive and modern.

Returns and Exchanges: has a 30-day return policy for most products, which is very reasonable. They also have a simple return process, making it easy for customers to initiate a return or exchange.

Promotions and Discounts: offers frequent promotions and discounts on their products. They also offer a loyalty program that allows customers to accumulate points for future purchases.

Reputation: has an excellent reputation for their high-quality products and excellent customer service. They have received positive reviews from customers and are known for their dedication to customer satisfaction.

Payment Options: accepts several payment options, including credit card, debit card, and boleto bancário.

Loyalty Programs: offers a loyalty program that allows customers to accumulate points for future purchases. However, the program is not as comprehensive as some other loyalty programs offered by competitors.

Customer Reviews:

Customer reviews for are generally positive, with customers praising the quality of the products and the excellent customer service.

Community Involvement: is involved in various community projects that support animal welfare and environmental sustainability. They also offer education and training programs to pet owners and employees.

Shipping and Costs: offers free shipping on orders over R$99 within Brazil. They also offer expedited shipping options for an additional cost. The shipping costs for international orders are not disclosed on their website.