Users Voice for Coffeefriend

0% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
89% users rated Excellent
Pie Chart Review Representation for Coffeefriend
Coffeefriend Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 1.2 2.4 3.8 1.4 4.8
Oct 2022 5 1.3 2.6 4 3.5 4.3
Nov 2022 5 1.4 4 3.3 5 2.4
Dec 2022 5 5 5 5 5 5
Mar 2023 5 1.4 2.6 2.7 5 1.7
Line Chart for Rating of peer stores

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Detailed Coffeefriend Review by

Introduction:

Coffeefriend.de is a leading online store that specializes in providing high-quality coffee products and accessories. The website offers an extensive range of coffee-related products, including coffee beans, pods, capsules, machines, grinders, and much more. With a user-friendly interface and a vast selection of products, Coffeefriend.de is a one-stop-shop for coffee lovers.

Pros:

Coffeefriend.de offers a broad range of high-quality products at affordable prices. The website is easy to navigate, and customers can easily find what they are looking for. The store also provides free shipping for orders over €49, with a fast and reliable delivery service.

Cons:

The website does not offer a loyalty program, which may discourage repeat customers. Additionally, the pricing for some products may be slightly higher compared to other coffee retailers.

User Experience:

Coffeefriend.de offers a seamless user experience, with an intuitive website design, making it easy for customers to browse and purchase products. The website is available in multiple languages, including English and German, making it accessible globally.

Pricing and Value for Money:

Coffeefriend.de provides excellent value for money as the website offers affordable prices for high-quality products. The pricing may be slightly higher than other coffee retailers, but the quality of products makes up for it.

Alternatives:

Alternative coffee retailers include Tchibo, Lavazza, and illy. These websites also offer a great selection of coffee products and accessories, but Coffeefriend.de stands out for its exceptional quality and value for money.

Customer Service:

Coffeefriend.de provides excellent customer service, with a responsive customer support team available via phone, email, and live chat. The website also offers a comprehensive FAQ section, making it easy for customers to find answers to their queries.

Product Quality and Selection:

Coffeefriend.de offers high-quality products sourced from leading coffee brands worldwide. The website offers a vast selection of products, including coffee machines, grinders, capsules, and coffee beans.

Website Usability:

Coffeefriend.de has a user-friendly interface that makes browsing and purchasing products easy. The menus and search functions are well-organized, making it simple and convenient for customers to find what they are looking for.

Returns and Exchanges:

Coffeefriend.de provides a 14-day return policy for all products except coffee beans and ground coffee. The website covers the costs of return shipping for defective or damaged products.

Promotions and Discounts:

Coffeefriend.de provides regular promotions and discounts on various products, providing excellent value for customers. The website also offers a newsletter subscription that informs customers of upcoming promotions and discounts.

Reputation:

Coffeefriend.de has an excellent reputation for providing high-quality coffee products and accessories. The website has received high ratings and positive customer reviews for its exceptional service and products.

Payment Options:

Coffeefriend.de provides several payment options, including credit card, PayPal, and instant bank transfer. The website ensures secure payment processing, providing peace of mind to customers.

Loyalty Programs:

Coffeefriend.de does not offer a loyalty program, which may discourage repeat customers.

Customer Reviews:

Coffeefriend.de has received excellent customer reviews, with customers praising the quality of products and exceptional customer service.

Community Involvement:

Coffeefriend.de is involved in various social initiatives, supporting local communities and promoting sustainable coffee practices.

Shipping and Costs:

Coffeefriend.de provides fast and reliable shipping, with free shipping for orders over €49. The website also provides affordable shipping rates for orders under €49, ensuring convenience for customers.

Coffeefriend Recent User Reviews

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Reviewer Name: Hannes Braumann

Review Submission Date: 2022-11-28

Review Title: nice customerservice
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Review Description: nice customerservice

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Reviewer Name: Steve Ord

Review Submission Date: 2022-07-01

Review Title: Lots of good information for coffee…
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Review Description: Lots of good information for coffee lovers. I love this site as it has all the info I need about coffee and has lots of info updated at all times

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Reviewer Name: Bridgette Wiz

Review Submission Date: 2022-06-13

Review Title: Great service
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Review Description: Great service

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Reviewer Name: Jochen

Review Submission Date: 2022-06-08

Review Title: Excellent service
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Review Description: Excellent service, kind attention and immediate responsive, impressiveI am from China and love this product as well the coflon compressor made me survive in quarantine with espresso ? I will enjoy the device in office

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Reviewer Name: Li W

Review Submission Date: 2022-05-10

Review Title: Very helpful and excellent service
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Review Description: I just bought a coffeemaker at this page. The delivery was very fast within a few days. I just had some problems with the equipment, something is missing. The customer service was very helpful and directly took care of my inquiry. Thank you. I can recommend this shop.

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Reviewer Name: Chung-shuo Li

Review Submission Date: 2022-03-10

Review Title: Kind, patient and professional
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Review Description: I'm from Taiwan, even though I need google translate to communicate, the customer service is patient and explained my questions clearly, and gives the greatest support, definitely deserves five stars!

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Reviewer Name: Liza Kraus

Review Submission Date: 2022-01-14

Review Title: They have really good choice of coffee…
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Review Description: They have really good choice of coffee in shop, in Dortmund. And you can taste before buying! Definitely, my new favorite place. Thanks!

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Reviewer Name: Liza Kraus

Review Submission Date: 2022-01-14

Review Title: They have really good choice of coffee…
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Review Description: They have really good choice of coffee in shop, in Dortmund. And you can taste before buying! Definitely, my new favorite place. Thanks!

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Reviewer Name: Walter Schmidtbauer

Review Submission Date: 2022-01-13

Review Title: Perfekt service!!!!
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Review Description: Super fast and uncomplicated order of the coffee machine. Arrived a little later than expected, but after a phone call with customer service even received coffee as a gift. Super performance, always recommendable.

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Reviewer Name: Walter Schmidtbauer

Review Submission Date: 2022-01-13

Review Title: Perfekt service!!!!
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Review Description: Super fast and uncomplicated order of the coffee machine. Arrived a little later than expected, but after a phone call with customer service even received coffee as a gift. Super performance, always recommendable.